Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 133 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.

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Care Provided by Charters Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Francesca Keating (Interim Manager)
  • Admission Criteria
    • Private, NHS and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Charters Court Care Home Reviews (133)

Total of 133, showing 1-20
9.8

Charters Court Care Home has a Review Score of 9.8 (9.847) out of 10, based on 53 reviews in the last 2 years. Over all time Charters Court Care Home has 133 reviews.

Overall Experience

  • 109
  • 21
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Date Published

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Review from P E (Husband of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of the
food - my only issue is that I'm expected to reach that standard now she is home.

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Review from Ann M (Sister of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff are
always very helpful and pleasant.

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Review from M C (Wife of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.

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Review from D B (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.

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Review from R S (Wife of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing
team who organise wonderful activities for the residents, organising regular musicians, singers, magicians and even small animals that visit, and also the residents are taken on outings in the mini-bus to garden centres etc, this gives so much pleasure. This year my husband and I celebrated our Diamond wedding anniversary (60 years) and after mentioning this, my husband's room was decorated with balloons etc and we had a lovely cake that we were able to cut together, which meant so much. The food is of a very high standard and cleanliness is excellent. As a family we are so pleased that my husband is at Charters Court, we know that he is safe and sound.

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Review from Sally M (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.

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Review from Donna G (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has been living at Charters Court Care Home for almost 6 years now. I cannot express enough my gratitude to the staff and managers at Charters. Their care for my mother is second to none. Mum feels safe and secure. I feel extremely comforted at their level of competence,
implementation of standard operating procedures, and regular communication (I live overseas).
Additional care is needed for my mother by way of covert medication, assistance with eating/drinking, toileting and now walking. Nothing is too much trouble for any of the staff at Charters Court. I have personally observed the staff on mum's ward to be very kind and caring. I have known the deputy manager (current acting manager) for several years now. She is dedicated, experienced, kind and compassionate. This culture flows through to everyone.
Choosing somewhere for mum to live was very stressful. I consider us to be very fortunate and privileged that mum resides at Charters Court. Highly recommend.

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Review from A V (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind and
caring. The care my father has received has fallen short on multiple occasions, but recently it has deteriorated significantly. With the on site managerial role open now for several weeks, it seems that processes are slipping. As a very recent example, my father was left in his room, on his own for Christmas Day, while other residents were treated to an enjoyable lunch, he was left in his bed - he is wheelchair bound and non verbal. Imagine our distress to learn this is how our Father spent his Christmas day! I cannot therefore, in good conscience recommend this home.

Reply from Clare Sheehan, Hospital Liaison Team at Charters Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your father to be very tired and sleepy and as such, in his interest, the decision was taken to allow him to rest in bed, and even when your mother visits, your father remains tired due to his deteriorating health condition. On days your mother does not visit, and your father is sleepy, the decision is made for him to rest in bed and your mother is aware of this. Our clinical lead spoke with your mother last week and she agreed to visit in the afternoons to allow your father to attend wellbeing activities. An example of which one day this week there was no group activities as some residents had gone shopping, your father was alert and we brought him to have dinner with other residents. We are not aware of standards slipping at the home nor has your mother raised any concerns. Whilst we actively recruit for a new home manager, the previous manager continues to support, and the deputy manager and clinical lead remain in the home. Should you wish to discuss your concerns, please do not hesitate to contact us, we will be happy to help.


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Review from Sue B (Daughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum couldn't wait to move in! The staff were all lovely and looked after her so well. As a family, we knew that she was safe and was lovingly cared for.

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Review from M H (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff can't do enough for my parents. They are so respectful to all residents.

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Review from Nicky G (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has late onset dementia. She has lived in the care home for two years now. She has received loving care since the day she arrived. She feels safe which is a great help for me and my family.
Mum now needs help with eating and this is done with care, calmly and with patience.
All the staff
are very friendly from the receptionists to the nurses.
My father was also very pleased to see how settled mum is and he often commented about the exceptional care mum received. My father lived nearby and visited mum every day until he died earlier this year.
When visiting, I am always made to feel welcome and I do appreciate my cup of tea.

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Review from Mandi L (Daughter-in-law of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law had the best care and attention that I could have wished for during the 16 months that he resided on Willow Suite.
Every single member of the staff were wonderful and really cared about him and his well-being.
I seriously can't thank them all enough or praise them more for their
genuine concern and desire for his best interest. Your patience and care was so much appreciated.
Thank you all

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Review from Karen J (Friend of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charters Court has so many qualities that other care homes lack. Management runs a solid team of staff which makes the home run efficiently. Staff take into account the residents needs and do their best to make them feel cared for and at home. The reception staff are always smiling, very friendly and
approachable.
The food is first class, running a 3 course menu plus the staff adapt to the residents needs where necessary. The rooms and communal areas are spotless and bright with great furnishings. Such a pleasant environment.
There are daily activities for residents to attend or even take the mini bus into town.
I can't fault Charters in any way and would highly recommend this care home.

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Review from E C (Friend of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charters Court has a wonderful homely feel. The staff are kind and caring and very knowledgeable. They always keep me informed of any changes. There is a huge range of fun activities constantly taking place and the food is home-cooked and always delicious. The admin and reception team are helpful and
the laundry is always clean and fragrant.

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Review from S A (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Charters Court is excellent, the care staff, nurses, and receptionists are always willing to help. The care given to residents is superb and all my Mum's needs are met.

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Review from D M (Partner of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Charters Court in any way at all. The staff are caring and helpful. The food is great and it's always spotless. There are also lots of activities if you want to join in.

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Review from J D (Grandson of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is very happy at Charters Court. The staff are kind and caring and he has a great room. He loves the food especially the fish and chips on Friday! I feel welcome when I visit him and the staff always include me in the conversation.

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Review from George S (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been through 3 months of hospital wards and now she is happy and well in Charters Court. She has been extremely well looked after by all the staff.
My mother is much healthier now and is coming to terms with the fact of living in a care home. Charters Court is a lovely place and the staff
are caring and very good at their job. They are all very nice people. My mother could not be in a better place

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Review from M S (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother suffers from dementia and has been in the home for 2 years. The staff is extremely kind and caring to my Mother. We visit her every day and are always made very welcome. We've been given good advice for caring for her. We are grateful for the help they gave us in arranging liquid food supplements
and liquid medicine rather than pills she had difficulty with. There is an excellent and imaginative well-being team and the carers engage with and lift the spirits of residents above and beyond their routine caring. The management is also very responsive in listening to residents and relatives at regular meetings fixing and improving things.

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Review from Jonathan S (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Charters Court took care of our mother (aged 97) for 7 weeks, from early February to the end of March when she passed away.
My sister and I found that everyone from the receptionist on our first visit to view the home, to the suite manager and team who did the day-to-day care were excellent:
calm, reassuring, sensitive, friendly but professional. Even the 'backstage' team (admin, maintenance, cleaning, kitchen etc) were lovely whenever we met them.
We felt 100% confident that the staff were experienced, courteous and above all caring in their dealings with our mother in her failing last few weeks. And they were very welcoming and accommodating to us and others who visited. And very supportive and sympathetic to us all (including 2 brothers on video call from the US and Canada) as we spent much of the last 24 hours with Mum.
Many, many thanks to everyone at Charters Court!

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Charters Court Care Home is calculated as follows: ( (536 Excellents x 5) + (76 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 619 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Charters Court Care Home

What types of Care is Charters Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charters Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Charters Court Care Home?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Charters Court Care Home to the centre of East Grinstead?

1.5 mile(s) as the crow flies, distance by road may be significantly further.