Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 135 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.

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Care Provided by Charters Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Francesca Keating (Interim Manager)
  • Admission Criteria
    • Private, NHS and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Charters Court Care Home Reviews (135)

Total of 135, showing 21-40
9.8

Charters Court Care Home has a Review Score of 9.8 (9.845) out of 10, based on 53 reviews in the last 2 years. Over all time Charters Court Care Home has 135 reviews.

Overall Experience

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Date Published

135
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Review from M S (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother suffers from dementia and has been in the home for 2 years. The staff is extremely kind and caring to my Mother. We visit her every day and are always made very welcome. We've been given good advice for caring for her. We are grateful for the help they gave us in arranging liquid food supplements
and liquid medicine rather than pills she had difficulty with. There is an excellent and imaginative well-being team and the carers engage with and lift the spirits of residents above and beyond their routine caring. The management is also very responsive in listening to residents and relatives at regular meetings fixing and improving things.

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Review from Jonathan S (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Charters Court took care of our mother (aged 97) for 7 weeks, from early February to the end of March when she passed away.
My sister and I found that everyone from the receptionist on our first visit to view the home, to the suite manager and team who did the day-to-day care were excellent:
calm, reassuring, sensitive, friendly but professional. Even the 'backstage' team (admin, maintenance, cleaning, kitchen etc) were lovely whenever we met them.
We felt 100% confident that the staff were experienced, courteous and above all caring in their dealings with our mother in her failing last few weeks. And they were very welcoming and accommodating to us and others who visited. And very supportive and sympathetic to us all (including 2 brothers on video call from the US and Canada) as we spent much of the last 24 hours with Mum.
Many, many thanks to everyone at Charters Court!

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Review from E L (Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have felt at home from the moment I came to Charter Court. The staff are kind and attentive and my room is clean and homely. There is always something going on that I can join in with if I want to and the food is delicious.

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Review from A W (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Staff and management are very supportive and caring to ensure that the needs of both our Mother and stepfather are met. They have on several occasions gone out of their way to meet individual requests made by my Mum. Although my stepfather and Mother do not participate in many of the social activities
- there is a wide range of choices and activities available. When visiting, the home has a “friendly family feel to it “.

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Review from A R (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very impressed with Charters Court. The staff on the unit are patient and kind to my mother. The food is excellent, and I see real care from the staff.

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Review from Rebecca B (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in well due to the exceptional care provided by the whole team. They care about her own interests, likes and needs, which makes her feel valued. Also, as a family, we would like to thank the whole team for making this transition easier at a very difficult time.

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Review from K C (Friend of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most wonderful place.
Every area is so lovely to sit and just read or chat with friends or family.
I always feel so welcome. I can spend time looking at all the beautiful furniture and decorations.
Christmas, Easter, Spring, Summer. It's wonderful - well-done everyone.

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Review from Roger B (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the six years she was a resident, I had no occasion where I had to query or question the quality of care given to my wife. Every aspect of my wife's welfare was conducted in a very professional way. Thank you everyone for easing the pressure and concerns that come with people in these situations.

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Review from Debra Y (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being discharged from hospital after a trauma injury, my mother was discharged back to her care home. From being unable to source information about my mother, I could relax in the confidence of the staff at the home. Their communication skills, caring skills, familiarity, my mother is finally
improving in body and mind, quite an extraordinary experience for which I am eternally grateful.

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Review from F C (Resident) assisted by family/friend published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is cozy and comfortable and all the staff are very kind and patient. There are lovely food choices including vegetarian options. I really like that I do not have to choose the day before. I feel at home at Charters Court.

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Review from Diane L (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go over and above what's expected, only last week they helped to organise a party for my husband's 90th birthday and supplied a wonderful home made cake. Myself and my family are so grateful for everyone's help and kindness.

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Review from James M (Son-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charters Court is excellent. The resident is well cared for, he feels safe, content and well looked after. The staff are very friendly, knowledgeable and understanding of his needs.

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Review from Sharon S (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, kind and friendly care home. Dad has been here for three years now and the care he receives is extremely good. All the staff at this care home are amazing! As a family, we are very happy that his needs are met and he is comfortable and well looked after. Highly recommend.

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Review from Keira C (Granddaughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice atmosphere. The nurses and receptionist are extremely welcoming. It's clean and has good room sizes. The carers are alert and take very good care of the residents. I'd certainly give it a five-star rating!

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Review from Zoe B (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for a few years now and the care given to him has been great and the staff are always very welcoming.

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Review from E G (Respite Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that I made a good decision coming for my 'staycation'! It has given my whole system a rest. The companionship, especially at mealtimes, is great and the whole team are marvellous.

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Review from A L (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Charters Court from hospital and I feel so safe. My room has it's own bathroom and looks over the garden. The staff take such good care of me. I am so lucky to be here.

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Review from Paul A (Son-in-law of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother-in-law has only been here for a week and a half, we've found this place to be amazing from the friendly and accommodating staff to the size of the rooms and the amenities, everything is top-notch. Mum-in-law settled in right away and despite her dementia says she likes it here. That's
the best recommendation possible.

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Review from Phil H (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my father is receiving. He is very happy here.

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Review from P C (Brother of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the refurbishment last year, Charters Court is like a five star hotel. The rooms are clean and the management and staff are fantastic. My brother is well cared for at all times.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Charters Court Care Home is calculated as follows: ( (534 Excellents x 5) + (77 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 618 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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