Review from P S (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience

I would like to express my gratitude for all the efforts of the staff at Charters Court. When my father was first admitted, he was very upset and in a very unkempt condition, and after a few weeks, there has been a huge improvement in his appearance and demeanour. I feel completely reassured that he

is very well cared for, and would like to thank everyone for their efforts.

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Review from T C (Daughter-in-law of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience

A decision had to be made about my Mother-in-law as she was failing with her live-in carers and had plenty of living still to do. I called Charters Court Care Home and after one home visit, she was safely installed in The Aspen Suite one week later. It's been two years now and my Mother-in-law is calm,

happy, smiling and clearly extremely well looked after. She enjoys the quizzes, singing, flower arranging and all the other daily activities. The staff in Aspen are superb and I cannot praise them highly enough for the way they have turned my Mother-in-law's life around.

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Review from Rolly C (Son of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience

It was a difficult decision to move my mother from her house and place her into care but we went to Charters Court Care Home and everything moved very quickly and smoothly. We are now coming up to two years and my mother is looking very well and seems very happy in herself. I am so grateful to the staff

of Aspen for looking after my mother so well and keeping us informed of everything.

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Review from Christina G (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

Mum was very anxious when she first arrived in 2022. She was made so welcome - everwhere was peaceful and calm and beautifully clean. Her room was very homely and had her own bathroom/shower and toilet just as Mum wanted so it met her needs immediately. The floor manager/team leader in Willow was amazing,

her kind, gentle, profession demeanour shos through and this reflected in her staff. My worries over Mum's care soon disappeared as I know that any changes or incidents concerning Mum will be dealt with immediately and I will be informed. Well done.

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Review from B C (Wife of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience

I was very happy with the care my husband received on his respite, he has had respite three times now and my thoughts are when the time comes for permanent care this is where I would want him to be.

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Review from L S (Sister of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience

My brother receives wonderful care in bright, clean and safe surroundings. The staff are both kind and attentive and nothing is ever too much trouble. The food, gardens and activities are second to none.

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Review from Natalie R (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience

We were incredibly lucky and blessed to be able to place my lovely mum with the care she received at Charters Court Care Home. She was treated with respect, kindness and dignity. I was also supported so well on days that were difficult. Communication was excellent and all the staff went above and beyond

to be helpful.

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Review from L S (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience

I feel like we have hit the jackpot - my mum came to Charters Court Care Home from hospital and the improvements in her health are amazing. The care and kindness shown by all staff is second to none and the facilities are fantastic. I couldn't recommend Charters Court highly enough!

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Review from Amanda C (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

It has been so hard coming to terms with the two-year journey of my mum's disease but the staff took such great care of my mum. I would like to thank the whole team as they are amazing.

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Review from R B (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

All carers are so helpful, kind, caring and gentle. Nurses are spot on with medication and help. So far, in my opinion, everyone is so helpful and caring.

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Review from Susan B (Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

Since moving to Charters Court Care Home, my health has improved along with my happiness. The staff are very gentle and patient and are always smiling. My room is bright and looks over the garden. I have my own belongings which makes it really homely. I have made many new friends and we enjoy taking

part in the activities together. The kitchen always looks after my dietary needs and food allergies perfectly.

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Review from S D (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

All staff are excellent, friendly, caring, always treating residents with respect and dignity.
Thank you for looking after Mum so well, she is very happy at Charters Court Care Home.

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Review from H H (Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

I have a lovely, clean, large room and my friends and family are welcome to visit whenever they like. Everyone is very friendly and takes great care of me. I really do feel at home at Charters Court Care Home.

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Review from A R (Granddaughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

Kind, friendly, helpful, caring and clean. Everyone is perfect in here.

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Review from Julie R (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

My mum came from hospital about two months ago. She was made to feel so welcome from the start. Everyone here is so friendly and kind and gave her time and so much care when she was settling in and always her room is spacious and she is surrounded by her belongings and pictures which made her feel more

and more at home. She now has company, safety and three lovely meals a day in a very homely, caring environment.

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Review from Jane B (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience

I am so happy with the care my mum receives, she is so well looked after. Lovely room and huge bathroom which are always spotless. The staff and management are wonderful.

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Review from Eileen R (Resident) assisted by family/friend published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy here, and the staff are so kind and lovely. I've been here now for a few months, and everybody helped to settle me in and get used to living in a different way. I am very independent - and feel lucky to be somewhere where I can feel so at home. I have my pictures and lots of belongings

here in my big room - my bathroom is spacious, and the staff keep everything so clean.

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Review from M R (Grandson of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience

My nan, aged 97, came to Charters Court from the hospital after a fall to be assessed. She instantly loved being there. The staff treated her with such kindness and dignity while still finding time to make sure she is stimulated and happy. My nan loves the food and activities that are provided - she

thinks she is staying in a posh hotel! Whenever we visit, we are made to feel very welcome. We were delighted to learn she could continue to stay, long-term. Such a relief for everyone.

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Review from T W (Husband of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience

The staff are so kind and caring. They take excellent care of my wife. Nothing is too much trouble.

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Review from C R (Granddaughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

Helpful and caring staff. It would be nice to have a few more activities.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Charters Court Care Home

Thank you for taking the time to review Charters Court. We have just finished recruiting and in the interim, we are adopting a whole team approach to ensure daily, meaningful activities are delivered including a weekly entertainer. Now that we have a full team and we are asking for feedback for what is going well and what is not so we can adjust our weekly activities planner. Once again, thank you for taking the time to review our home.

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Charters Court Care Home

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