Review from Matthew W (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

The staff that look after my mother are caring and professional. The rooms are always clean and everyone there genuinely seems to care for the residents.

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Review from C B (Granddaughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

I come to visit my nan in and around university and always enjoy coming. There are lots of places to sit and have a chat. Very clean, bright and lovely staff.

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Review from D F (Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful staff at every level. Lovely room - recently refurbished but outstanding snags need attention. Welcome touch was off menu options and willingness to oblige. Response to call button is excellent.

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Review from Margherita W (Friend of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

Whenever I visit my friend seems happy and contented which I'm very pleased to see. The staff have always got a smile to greet you with which is very welcoming.

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Review from N B (Granddaughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

A very positive and friendly experience with the staff who are always willing to provide assistance. They look after my grandmother very well. She is very happy here.

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Review from J B (Sister of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience

I have always found the staff very helpful.

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Review from Lucy J (Granddaughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

Very caring staff. Nice, big spacious room. Very understanding of my nan's needs.

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Review from L B (Friend of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

The grounds that Charters Court Care Home stands on are a fantastic feature.
The rooms are very basic but the residents seem comfortable enough.
The care staff and reception staff are excellent and did an amazing job during Covid. I think the price the residents pay is extortionate. The activities

are also very poor.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Charters Court Care Home

Thank you for your review, we are glad to see that you are happy with most things in the home. We did have a recruitment gap in our wellbeing team, the home manager has been liaising with HC-One Quality of life specialist who has been supporting the home with weekly planners to enable wellbeing activities to take place that the team can support with. Staff on suites have been assisting with regular wellbeing stimulation such as singing, dancing, quizzes, gardening and salon treatments and recently had successful Jubilee celebrations including indoor street party and singers. It is part of the care team’s role to engage with Residents’ wellbeing and promote activities, not just the wellbeing department. It is important that we have a whole-home approach to this so that the home is focused on positive outcomes for the Residents. The home has also booked external entertainers and has at least two of these confirmed each week which all Residents are able to attend. We are pleased to say that we now have a wellbeing lead in the home.
The team at Charters have really been working together to ensure minimum disruption is caused to Residents during these unprecedented circumstances and CQC have been fully updated on the challenges the home is currently facing. HC-One has also recently completed an extensive piece of work regarding salaries and colleagues have benefited from a well-deserved pay increase. This will also support our efforts to improve recruitment at the home. The home is also currently undertaking an extensive refurbishment that will enrich all the communities and will be particularly sensitive to the needs of the Residents on the suites. This will also support the wellbeing of the Residents as environment has a huge impact on people’s experience in the home.
I am sorry that you do not feel that the increase in care fees is justified but I hope I have been able to explain why there has been an increase in the reasons given above.

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Review from David M (Partner of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, well trained and helpful. Good conditions in the home.

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Review from Richard J (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

Excellent facility. Very clean and organised. Great staff.
Only negative was lacking numbers of staff during Covid times but this was rectified.
Currently undergoing refurbishment but management has very professionally project managed this.
Would highly recommend to potential family members.

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Review from Robin F (Nephew of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience

My aunt's health has been very good at Charters Court Care Home. We have been waiting two years for Australian borders to open. My aunt's good health, mind and body has made it possible for her to travel to Australia to be with her family.
I can't thank Charters Court enough.

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Review from A K (Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience

The staff are so caring, so empathetic.

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Review from C T (Private Carer of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

The receptionist is so very welcoming and kind - it makes such a difference.

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Review from John M (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

Our mother has had to go into care very late in life, that being the case the amount of care she needs is considerable. I knew Charters Court Care Home had a good reputation from having spoken to carers in another home, this I considered a good portent. My first impressions were very good, however,

I left from writing a review until I had interacted with many members of the staff and seen how things stood over a period of time. I can say that I have found all aspects of the home first-class, be it nursing care, entertainment or food and the dozens of other things contributing to the daily running of a home this size. All the staff, without fail, have been considerate and helpful, especially over this stressful time with Covid-19. The strain of the reduced level of staffing must have made things very difficult.

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Review from Keith J (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience

Every visit we have excellent service.

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Review from Louisa W (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience

My father's life has improved significantly since moving to Charters Court Care Home. Staff work so hard to meet his needs and the little details that help him are always considered. He enjoys socialising with the staff and says he feels "important" and they never mind if he forgets things. He says

he is free of worries and has time to do nice things.

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Review from Paul G (Nephew of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

All of the staff and carers have never been anything other than kind and helpful, in both taking good care of my aunt and ensuring we can visit her during very difficult times.
We as a family are very grateful to them all.

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Review from Liz J (Granddaughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

As a family, we continuously comment on how brilliant Charters Court have been - especially since my nan became poorly this year. They are all absolutely fantastic, every staff member. They couldn't do enough for my nan, and us as her family. Thank you all (from our hearts). You are amazing and we appreciate

everything you have done and continue to.

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Review from Lynne J (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience

I can only praise Charters Court to the highest degree. When my mother first became a resident, she was very fit and well and was happy here and able to join in the activities and had a wonderful relationship with the staff. This year she has been very, very ill and although at the moment is doing well,

we don't know how long it will last. All of the staff, from management and carers to kitchen, housekeeping and cleaners are absolutely wonderful - they are caring, kind and genuinely fond of my mother. Just as she and the family have become of them. To us, they are now part of our extended family and we just hope that my mother can continue to enjoy their compassion, kind-heartedness and thoughtfulness. The sympathy and kindness they have shown during this trying time has been incredible, nothing is too much for them. I hope that everyone's older relatives can have the same consideration that my mother and our family have received at Charters, they are an example of excellence to the caring community.

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Review from L B (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience

Oak Ward and Charters Court have looked after my mother and lately my father in his final moments. The standard of care has been high and personal bearing in mind these difficult times. I am very grateful for all the kindness and patience shown to both my parents. I feel my mum is in safe hands.

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Charters Court Care Home

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