Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 135 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.

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Care Provided by Charters Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Francesca Keating (Interim Manager)
  • Admission Criteria
    • Private, NHS and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking available


Charters Court Care Home Reviews (135)

Total of 135, showing 101-120
9.8

Charters Court Care Home has a Review Score of 9.8 (9.847) out of 10, based on 52 reviews in the last 2 years. Over all time Charters Court Care Home has 135 reviews.

Overall Experience

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Date Published

135
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84

Review from Elaine J (Sister of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a beautiful building inside, very safe for residents. Good almost too good and plentiful.
Smaller portions and more known meals I feel would encourage eating. A gap between food on plates so they can be seen individually. Activities don't always happen - outside musicians are excellent. Staff
are friendly and kind. Not always in the room.

Reply from Clare Sheehan, Careline Advisor at Charters Court Care Home

Thank you for your kind comments. We are very proud of the hard work and dedication from our team here at Charters Court. I have noted the comments regarding food and will discuss further with our kitchen team. We do ensure the dining experience meets our residents nutritional needs as well as being enjoyable. Activities are currently being developed within the home and we try to include residents and relatives ideas to provide that person-centred approach. Staffing levels have recently been reviewed and our agency colleague numbers are reducing as we recruit more of our own permanent team members.


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Review from Kenneth G (Husband of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind carers providing excellent care.

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Review from Liz B (Daughter of Resident) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be welcoming and friendly. Everyone you meet from the manager to the cleaner are always happy.
Rooms are big and well furnished. There are no smells anywhere. The overall standard is excellent!

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Review from Joyce D (Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When it was first suggested that I came to this care home, it was for a 2/3 week trial. It became apparent that I would not be fit to live alone so it was arranged that I should move here. I have been quite ill twice here, the nursing and car I received was excellent.

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Review from T L (Husband of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given is very good. The food is nice and the home is clean and well maintained. Nothing seems too much trouble. My wife is happy.

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Review from Jerry B (Relative of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have my wife's mother and aunt as residents of Charters Court (Maple). Over the last 16 months have found the level of care, compassion and security provided very reassuring and have complete confidence that they are safe and happy at all times.

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Review from L M (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A bright, pleasant and comfortable home.
My mother is very happy and well looked after.
There is a happy atmosphere and enjoyable activities.

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Review from S B (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the detail to care given by all members of staff to be a very high standard.

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Review from D M (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have dealt with at Charters, whether nurses, carers, activity leaders or admin/managerial, has been professional, supportive and caring, and has consistently gone the extra distance to be helpful to our family. My parents moved into the home over two years ago and have been safe and happy,
benefiting from high levels of care and enjoying the various activities provided. Both had different needs, one requiring nursing care and the other having dementia, and Charters was one of the few homes that could accommodate their needs. The bedrooms and lounges are spacious and well appointed, and the catering is of the highest standard. Both parents have spent time in hospital and the staff have helped with appointments and recuperation. My mother died recently and the levels of care extended to her in her last days and the support we have received since then have been excellent. My father has built up a good rapport with the staff and other residents and continues to thrive.

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Review from Robin M (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Probably the best care home in the area.

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Review from Sarah M (Daughter-in-law of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first care home we have experience of and are very impressed with the care and facilities provided.

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Review from AM (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We stumbled across this home in the middle of what was an extremely distressing time for us as a family. We arrived at 5.30pm to look around, thinking that it would be a flying visit. Wrong! The manager took the time to listen to us and find out about mum before showing us around. When walking around
every member of the staff stopped and spoke to us and smiled. The decision was made and mum moved in a week later. She has gone from strength to strength. She’s made friends, is eating and drinking so much better. She loves the activities and all of the staff. We, as a family will be forever grateful to Charter’s Court.
Note to the owners - look after that manager and the team as they are truly amazing people.
THANK YOU!

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Review from Mark V (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been staying for two weeks respite care. Good staff and food. Rooms clean and spacious. I will return again.

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Review from J W (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home. Very good food, care and room.
Loved the sherry morning and quiz.

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Review from George W (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently moved my father into this home.
So far it is good.
Staff are friendly and they are always visible.
Rooms large and clean.
Would recommend.

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Review from M V B (Respite Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, caring, kind staff. Good food. Nice room. Very clean. The only thing wrong is, it could be closer to the town.

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Review from Dennis S (Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provided expert care and help following my early discharge from hospital. I have a relapsing disease which requires dietary and medication support that only specialists which you have at Charters Court can provide.
The home is kept beautifully clean and the staff are friendly and welcoming.
It was a thoroughly nice experience after hospitalisation. I hope they will let me stay again if my condition deteriorates.

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Review from Helen J (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found my mother well cared for clean and dressed with care.

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Review from B R (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all excellent and friendly. I feel my mother is well cared for.

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Review from Chris R (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown in the home is always excellent - attentive and responsive.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Charters Court Care Home is calculated as follows: ( (525 Excellents x 5) + (74 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 606 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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