Chapel House Care & Nursing Home

Horton Road, Gloucester GL1 3EY
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9.8 45 Reviews
  • Chapel House Care & Nursing Home, Gloucester
New purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards.

All large bedrooms with flat-screen smart TV, and en-suite shower rooms, for Residential, Dementia and Nursing Care.

Chapel Care Centre has a highly trained staff team to support residents in all aspects of their daily living. They offer a range of activities to suit most tastes.

Chapel Care Centre has close links with the nearby hospital and GP service, with regular GO rounds being undertaken each week.

All meals are freshly prepared on-site by the home's chefs. Residents can choose from the menu daily, or choose an alternative should they wish. Drinks and snacks are widely available throughout the day and night.

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Care Provided by Chapel House Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ben Miller (Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Chapel House Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,550
    • Self-Funded Residential Dementia Care £1,000 – £1,545
    • Self-Funded Nursing Care £1,000 – £1,545
    • Self-Funded Nursing Dementia Care £1,000 – £1,545
    • RESPITE Self-Funded Residential Care £1,000 – £1,640
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Care £1,000 – £1,640
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,640

  • All fees subject to outcome of assessment
  • (these prices are only a guideline, please contact Chapel House Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chapel House operate open visiting so visitors welcome at any time between 9am to 6pm


  • Parking

  • Private and secure car park


Chapel House Care & Nursing Home Reviews (45)

Total of 45, showing 1-20
9.8

Chapel House Care & Nursing Home has a Review Score of 9.8 (9.756) out of 10, based on 11 reviews in the last 2 years. Over all time Chapel House Care & Nursing Home has 45 reviews.

Overall Experience

  • 37
  • 7
  • 1
  • 0
  • 0

Date Published

45
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11
34

Review from Niki P (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Not updated with staff changes and turnover seems to have been high in last few months, also admin and management change which I was unaware off.
General care is good, dad seems comfortable, sometimes small things seem to be missed but that maybe down to dad being awkward on occasions.

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Review from Jackie R (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble and
dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.

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Review from I D (Wife of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in your care home. Usually, we are very pleased with the care provided but recently it has not been that way. I quite often put him on the toilet as it can take up to half an hour before anyone comes to his call button. The meals are satisfying but often does not look very nice as the
food is all the same colour and pushed upon each other and does not smell very nice. I cut food up for him when I am there, as no one offers to cut it up. He also does not get showered as often as I feel he should be, once a week for him is not really acceptable. It could be they are taking on new staff and training them. It is only this past few months it has been like this, but there is three staff that are excellent in their work. It is very clean and the laundry is very well
done.

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Review from Luke B (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.
If you are looking for a care home, then I highly recommend you
look here.

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Review from J W (Husband of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you for your kind review! We will ensure that this feedback is passed on to our team who work so hard to make sure that our residents receive the best care possible.


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Review from R D (Wife of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is
bedridden.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for your kind review - we appreciate the feedback and will continue to provide a high standard of care to your husband.


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Review from Sandra F (Wife of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble. After
each visit, I leave knowing he is safe and happy.

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Review from Joanne C (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Chapel House were incredibly kind to my mum in her last few months. She had very good care 24/7 and it was very reassuring for me knowing she was safe and secure.

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Review from Alexis G (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff at Chapel House for their attention to my father. They made his last few months as comfortable as possible, acting kindly and professionally at every stage. They also supported me - always willing to answer questions and provide help and information. Requests we made
were listened to and fulfilled where possible.

Reply from Tracy Gardner, Manager at Chapel House Care & Nursing Home

Thank you for your positive review for Chapel House. Your father was a real gentleman, we are pleased we were able to care and support him and yourself through what has been a difficult time.


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Review from Jane G (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, were very happy with Mum's excellent care at Chapple House Care Centre. From the moment Mum arrived until the day she left, she was treated with every respect of the best care. The staff were kind, thoughtful, caring and made sure Mym was happy and safe. We were kept informed at every
stage of assessment and helped through things we didn't understand. We are very grateful to all the staff for making Mum's stay a good and caring experience. Many thanks.

Reply from Tracy Gardner, Manager at Chapel House Care & Nursing Home

Thank you for your kind review. It was a pleasure to care for your mum in the few months she was with us at Chapel House. I am pleased we were able to support and assist you in navigating the assessment and contracts process. If we can be of any further help or assistance please do not hesitate to contact us.


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Review from David H (Son of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that our mum is receiving. The staff treat the residents with care and dignity. They listen to us and ask us to take in things that she needs. With their help, she is not "bed-bound" but sits out in the lounge and is taking a few assisted steps, knowing the staff give
her the opportunities to join in appropriate recreational activities downstairs. Mum is happy and well cared for, and we are happy.

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Review from C W (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received at Chapel House Care Centre was top-rate. All the staff from carers, ancillary staff through to management were always friendly, polite, helpful and, above all, caring. My father settled really quickly and it soon felt like home, not only to him but to us too.

Reply from Sue Houldey, Operations Director at Chapel House Care & Nursing Home

Thank you so much for taking the time to review our home. I am so glad that you, your father and your family had such a positive experience. The home works really hard to instil a warm, resident-centred atmosphere.
I will pass on your comments to the staff team as a thank you.


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Review from Sean M (Son of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chapel House Care Centre looked after Mum with professionalism and care. The staff were great across the board, from housekeeping to nursing and management. The team were always vigilant and dealt with any potential infections or illness with care and speed. Mum had been very independent and did not
want to leave her home but it came to a point where she could not stay at home. Chapel House Care Centre looked after Mum as well as she would allow them to. I would like to that the team at Chapel House Care Centre for their care, kindness and professionalism.

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Review from Geoff G (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-run nursing home. Skilled and caring staff. High standards throughout. Friendly, helpful and professional.

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Review from Mark D (Son of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad sadly had just three months at Chapel House, but it was so welcome after six tough months in lockdown hospital care. It was a such a comfort to me to know he was in the best of care, and it clearly showed in how he was in himself. I really looked forward to every visit, even with Covid restrictions
and was hoping to many, many more visits. His room was great with his favourite pictures and photos out for him. All of the staff were so kind and very helpful at all times, and I will miss them. Chapel House was recommended to me, and I would have no hesitation in recommending it to others.

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Review from Faye G (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank everyone at Chapel House Care Centre enough for their tender care of my dad during his last three months and their support of his family at his passing. Dad was treated with dignity and respect by all. Dad's room was lovely. Spotless, nicely furnished. A home from home.

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Review from Susan W (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mum spent the last 5 weeks of her life at Chapel House Care Centre and I couldn’t have asked for better care by lovely staff. Mum said that all the staff were very kind and they were very helpful and caring towards me and my family.

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Review from Glyn G (Son of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for the compassionate care provided by Chapel House, first for my mother in her final month with Alzheimer's four years ago, then for my father in the final days of his illness this month. My father told me of the excellent care that Chapel House provided to my mother, which led him
to seek admission himself after his diagnosis of terminal cancer. He told me of the reassurance that he received in long conversations with the staff. The experience in Chapel House made his final days much easier to bear.

Reply from Geraldine Smith, Director at Chapel House Care & Nursing Home

Hi Glyn, how comforting for you and the family to know that both your parents were happy and cared for during their final days.
The staff team at Chapel House truly are remarkable, and your comments will mean a lot to them.


Thank you so much.


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Review from Frances C (Friend of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my friend in Chapel House is a very happy experience. Phone calls were encouraged when visiting because of restrictions wasn't possible. My friend is always pleased to see me and always seems very happy. Her words are 'everyone is kind to me here, I am well looked after and the food is always
lovely'. She always looks well and happy.

Reply from Sue Houldey, Operations Director at Chapel House Care & Nursing Home

Thank you for taking the time to send in a review for our home. We are so pleased that you find visiting your friend a happy and reassuring experience. I will pass on your comments to the staff team, who work very hard to keep everyone safe, happy and well.


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Review from Roger T (Brother of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albeit a brief, Covid-limited, one-day visit to see my sister, still allowed sufficient time to see that she was in very good hands.
Care, compassion and cleanliness were all on display. Staff were professional and welcoming in very trying circumstances and the patience shown in dealing with the repetitive
requirements of anti-virus safety procedures were impressive.
The personalised environment created for my sister within her room was welcomed and appreciated.
The imposed distancing from my sister and her family has been difficult but just that one, very brief visit has brought comfort that her previous and continuing care provided by all of you has been wonderful.
Thank you for your care.
PS Living away from Gloucester and having but one day's contact, there are some options that have received a nominal "good": not through indifference but through lack of knowledge.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Chapel House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Chapel House Care & Nursing Home is calculated as follows: ( (97 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 123 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chapel House Care & Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Mike Thompson

Job Title: Maintenance

Joined: 2020

Maintenance


Frequently Asked Questions about Chapel House Care & Nursing Home

What types of Care is Chapel House Care & Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chapel House Care & Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Chapel House Care & Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Chapel House Care & Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chapel House Care & Nursing Home to the centre of Gloucester?

0.3 mile(s) as the crow flies, distance by road may be significantly further.