Review from Roger T (Brother of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

Albeit a brief, Covid-limited, one-day visit to see my sister, still allowed sufficient time to see that she was in very good hands.
Care, compassion and cleanliness were all on display. Staff were professional and welcoming in very trying circumstances and the patience shown in dealing with the repetitive

requirements of anti-virus safety procedures were impressive.
The personalised environment created for my sister within her room was welcomed and appreciated.
The imposed distancing from my sister and her family has been difficult but just that one, very brief visit has brought comfort that her previous and continuing care provided by all of you has been wonderful.
Thank you for your care.
PS Living away from Gloucester and having but one day's contact, there are some options that have received a nominal "good": not through indifference but through lack of knowledge.

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Review from Helen D (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Both of my parents lived at Chapel House. My mother suffered from dementia and the care and support in the short time she resided there was extremely professional and compassionate. The care given to my father who spent eighteen months at Chapel House was exemplary. In particular, his end of life care

was the best we could have hoped for from the wonderful staff.

Reply from Sue Houldey, Operations Director at Chapel House Care & Nursing Home

Thank you for your comments about the caring staff team at Chapel house. We are extremely proud of our dedicated staff team who have worked tirelessly throughout the Pandemic to ensure that standards of care remain consistently high. I will ensure that the staff team see your kind comments.

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Review from M B (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

I cannot recommend highly enough the care by the staff at Chapel House, given to my father during the last eighteen months. It made his life that much richer. It was a great comfort to know that he was cared for, happy and well looked after. The care and compassion shown to Dad and our family during

his last weeks were exemplary. Thank you to all the staff.

Reply from Sue Houldey, Operations Director at Chapel House Care & Nursing Home

Thank you for your warm comments. The staff team take every care to ensure that the residents in our home receive the very best care possible. Caring for residents at the end of their life is especially rewarding and the staff team pride themselves in the standards they follow. Thank you for the comments I will ensure that they are passed onto the staff team

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Review from Andrew S (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

Both my parents were cared for and ended their lives here. The care they received was exemplary as was our family's support.

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Review from Jean W (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

The care, compassion and dignity that was afforded our loved ones has been exemplary and of the highest standard.

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Review from Carolyn D (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

It took me quite a time to get used to the home and the very different way it was run than Mum's last place. I must say it has lovely rooms and the staff have been very kind and caring. It has been a very difficult time over the lockdown, but staff have been helpful and accommodating where possible.

The only negative was being unable to phone for a period. Not sure if my mother has understood the lack of visits as her dementia has become much worse. I am grateful she is safe, and the garden is a bonus.

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Review from Anne W (Wife of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

My husband went to Chapel House, Horton Road, Gloucester for a month as I had a major operation and there was no one to look after him as I am his carer. He was very happy and well looked after there which pleased all of our family.

Reply from Sue Houldey, Operations Director at Chapel House Care & Nursing Home

Thank you for your review of our home. We are delighted that you, your husband and your family were happy with the care provided during your recuperation. The staff team work really hard to make those on short stays as comfortable as possible during their stay.

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Review from M B (Wife of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience

This has been a very difficult year for all concerned; relatives, residents and staff. Within the limitations imposed on them it feels that Chapel House have done their best to maintain contact between relatives and residents.

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Review from Lucy B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

5*; they have been brilliant through this pandemic. Communication and care have been excellent.

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Review from A B (Son of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother has a very comfortable, well-equipped and spacious room with en-suite facilities. Every time I have visited, the rooms look clean and tidy. My mother's nurse has been very helpful and she is well cared for in this lovely home.

Reply from Geraldine Smith, Director at Chapel House Care & Nursing Home

Thank you on behalf of the team, your kind words are appreciated.

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Review from J I (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience

Been extremely happy with the care received in the last year with family visiting every day - before lockdown happened. As a family, we have no worries at all that my mother would continue to be well cared for, and this was a great worry lifted in these very difficult times. We could not thank the staff

enough.

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Review from S D (Wife of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

My husband spent 3 months in Chapel House and during this time, right up to his death, he was treated with dignity and love by all the staff who made his final months as comfortable for him as possible. Every member of staff is extremely friendly, caring, professional, with a feeling that nothing is

too much trouble for the residents' wellbeing.

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Review from B S (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

Parents were 'bed-bumped' from hospital to this care home. My impression of the management and care team plus facilities was impressive. It was my decision to insist they stayed there: Living 100 miles away we regularly visited and were always happy with the care, facilities and knowledge the staff

showed.
Contact by email or telephone was effective, accurate and helpful. It was easy to make any 'one-off' arrangements. No complaints, only grateful for the care and treatment they both received in their time at this 'home'.

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Review from R E (Respite Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience

I am lucky to not have to go into hospital for twenty years. I was very pleased and grateful for the care I received from everyone. I found all the staff nothing but excellent.

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Review from S S (Daughter of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience

Mum needed a few days of rehabilitation, after falling and breaking her writs (she's almost 93). The staff were so kind to her. They rang me to let me know she was unsettled and after being there for a couple of days she was discharged.
Her comment on leaving - It's a lovely place and I really like

the staff. It's perfect for old people. She wasn't referring to herself though. Everyone made a huge effort and I am so grateful.

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Review from J P (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother was very happy and well looked after. Staff all kind and helpful. Only moved Mum to be closer to us.

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Review from S S (Respite Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

I was referred by the hospital and stayed for 7 days. I enjoyed the rest and the warmth of all the staff at all levels. I had a broken my wrists and severe bruising. My room and bed were very comfortable. I did find the quality of main meals a little below par and I assume it is due to the general situation,

that is outside admin control.

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Review from Jenny M (Wife of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience

What a wonderful place with the most caring staff. My husband was there only a few days for end of life care. The staff cared for him but also for myself, family and dog and we all stayed with him for about 36 hours. Everyone of the staff were kind, considerate and bent over backwards to make sure we

all ate and drank sufficiently, that we were aware of what was happening and even the dog was cared for.
The atmosphere is warm and welcoming and peaceful and quiet. I cannot praise the home and its staff highly enough.

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Review from J L (Niece of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

Thank you for making us so welcome and looking after my uncle and aunt so well. Lovely lunch and obviously a very caring home.

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Review from Chris B (Son-in-law of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience

Satisfactory as respite care to get someone out of hospital asap.

Food was a bit limited, but my father in law was well looked after and got better.

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Chapel House Care & Nursing Home

Care Provided by Chapel House Care & Nursing Home

Good to Know

Funding & Fees Guide for Chapel House Care & Nursing Home

Facilities