Lydia Eva Court

Peterhouse Avenue, Gorleston, Great Yarmouth NR31 7PZ
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9.8 66 Reviews
  • Lydia Eva Court, Great Yarmouth
Lydia Eva Court is a purpose-built facility, designed to incorporate modern care home research in order to offer a comfortable lifestyle to residents with dementia.

The facility has many homely comforts and additions that include a cafe and beauty parlour, as well as being located in scenic surroundings with landscaped gardens.

By allowing residents to form small communities within the home, carers aim to see a positive atmosphere ideal for daily living and a pleasant place for loved ones to visit.

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Care Provided by Lydia Eva Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Utting (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lydia Eva Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,243 – £1,462
    • Self-Funded Residential Dementia Care £1,243 – £1,462
    • RESPITE Self-Funded Residential Care £1,243 – £1,462
    • RESPITE Self-Funded Residential Dementia Care £1,243 – £1,462

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Lydia Eva Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Wheelchair Access

Lydia Eva Court Reviews (66)

Total of 66, showing 21-40
9.8

Lydia Eva Court has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Lydia Eva Court has 66 reviews.

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Review from L C (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lydia Eva Court for coming up two years, as you can imagine it was a hard thing to do, but I only have praise for everyone who works there. The managers are fantastic, they have the resident's best interests at heart at all times. The care is incredible from everyone.
The housekeeper lets my mother “help” with domestic chores, and the maintenance man seems to know all residents by name and is so lovely and helpful, as for the care it is second to none, thank you so much for keeping my mum happy and safe.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with some feedback about your and mum's experiences whilst living at Lydia Eva Court, your thoughts and opinions are invaluable to us as they enable us to reflect on what we do from an external viewpoint of a lived experience and to know when we get it right and when we need to make adjustments. I will pass on your kind words to all the staff at Cornfield House.


Many thanks


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Review from Jacqueline W (Wife of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just passed away and the care he has had over the last three and half years has been amazing. He was bedbound for most of his stay and never had one bedsore. The care they took of him as he was passing was full of compassion not only for him but me as well. I can't thank them enough,
well done to all the team at Lydia Eva Court you are simply the best better than all the rest.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to reach out to us with your thoughts about your experience at Lydia Eva Court, especially at this time and I'm sure you know that your husband and your family will be missed by us all. I will ensure that your kind words are shared with the staff at Cornfield House.


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Review from M C (Partner of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home.
Great food, rooms, and staff.
Plenty of activities.
The only negative is we keep having to buy new clothes as they go missing.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with feedback on your experience of having a family member living with us at Lydia Eva Court and how you have found both the home and the service we provide.


If you would like to contact me directly to discuss how we manage our laundry service at Lydia Eva Court then please do and we can look at how we can make this more effective for you and your family member.


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Review from A S (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with kindness respect and dignity since her arrival in March. She is encouraged to participate in all activities and as a family, we are all always made welcome when visiting. Meals are varied and mum is offered alternatives when appropriate. We have full confidence that mum is
being well cared for.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time and providing us with feedback which to us is invaluable as it enables us to continually reflect, maintain and improve the service we provide not only to your mum and yourselves as a family but to everyone who lives and visits Lydia Eve Court. Once again thank you and l will pass your kind words on to the Lydia Eve Court Team.


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Review from K C (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for the past three months and has transitioned well into the routine. The home is extremely welcoming and I feel very comfortable visiting any time during the day. The staff are friendly and willing to help in any way, and the management team are always helpful in answering and
following up on any queries or concerns we may have. The activities and caring support in the home are exceptional. Keeping residents busy and engaged. Mum's room is clean and we have been encouraged to make it homely with some of her personal belongings.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with some feedback on the experience you have had personally as a visitor to Lydia Eva Court and, in particular, that your Mum's move into Lydia Eva Court has been positive, and l know she has become an integral part of life on Orchid House. We continually look for ways to improve upon a person's experience and interactions at Lydia Eva Court, and it is good to hear that you feel both comfortable and confident that we act upon any items you may raise with us.
I will pass on your feedback to both the Orchid and activity team, whom l know will really appreciate your kind words.


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Review from S G (Wife of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home, the building is great the decor is great. The rooms are great. The staff are all superb and all the residents a well looked after and loved.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with some feedback as a reflection of what it feels like at Lydia Eva Court, and the care we provide for your loved one. It is really important to us to know how you feel, so we can ensure we are always meeting the expectations and standards that are expected of us, and that we continue to grow, and build those relationships to support both Residents and their families. I will of course pass on your kind words to the general Lydia Eva Court Team.


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Review from Glen H (Regular Volunteer) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Lydia Eva Court for three months with my therapy dog. I have always found there to be a warm, welcoming and homely atmosphere. As we walk round the building and lovely gardens, it is clear that the staff I encounter know the residents very well and really do care for them. They
seem really lovely, hardworking and dedicated: amazing people! Residents seem happy and settled and, where appropriate, are pottering around, watching television or doing other activities. I visit residents in their rooms, chaperoned by staff. Many rooms are decorated with photographs, ornaments and personal furniture making them homely, comfortable and giving a really lovely atmosphere. There are always cleaners and maintenance staff around and they are friendly and chatty and keep everywhere spotless. I speak to relatives as I walk around and they seem welcomed and welcoming. The whole experience, for me, is like meeting people in their own homes.
Keep it up everyone!

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you and a huge thankyou to 'Ted' our therapy dog........your feedback is really valued and your sharing your experience whilst being in the home enables us to continue to ensure that our standards remain consistent and where possible, through reflective feedback continue to develop to ensure that we are always providing the best service we can.
I will pass your feedback on to the Lydia Eva Court team who l know appreciate the time you take to visit our residents (and staff) with Ted.


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Review from G B (Relative of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative is happy but not encouraged to engage in activities. The staff are kind and friendly but not seen very often. My relative is on their own for much of the day. Bad smell in ensuite - a problem for five years. Medication administered correctly.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with some constructive feedback and l apologise that in some areas, our service has fallen short of your expectations. If you would like to contact me directly we can look at what we can do to rectify the en-suite issue to ensure that the environment meets the standard we all expect.
In relation to the activities, we run a comprehensive and full daily calendar of events to encourage all our residents to participate however, the choice to join in will always remain with the individual.
Once again thank you for your feedback which will enable us to continually improve the service at Lydia Eva Court and l will share your feedback with the team.


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Review from J G (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are nice, polite, friendly and helpful. Just a couple are a bit brusque.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for providing us with some constructive feedback on your experience at Lydia Eva Court. We value your experience as it enables us to continually improve upon the service we deliver and how we deliver it. If you would like to talk further about your experience, then please do not hesitate to contact myself directly and l will, of course, share your thoughts with the wider staff group.


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Review from C F (Daughter-in-law of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident of this home for two years. Throughout this time, we have been totally satisfied with the care given to her and to us as a family. She had dementia and was always treated with dignity and respect. Her final days were traumatic, as she was put on end of life care. The
staff were magnificent and we felt that they really cared, this was an enormous comfort to us that she was not left alone. Concern was also shown towards the family; we were kept up to date with regular phone calls and on visits, we were asked if we wanted drinks etc. The care received was not just from carers, but from domestics and office staff. I have no hesitation recommending Lydia Eva Court.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Firstly, let me take this opportunity to say we will all miss your mother-in-law very much and a heartfelt thank you for taking the time to provide us with some feedback on your experience at Lydia Eva Court, especially during what was a really difficult time for you all as a family. Your experiences help to shape what we do at Lydia Eva Court, enabling us to look at areas where we could improve moving forward and where staff have got it right in the delivery of person-centred care. I will pass your kind words on to all the staff at Kingfisher House.


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Review from C T (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the home very clean and staff friendly, always available to help when needed. Don't know about activities. Father seems very comfortable and happy, very pleased with the home.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you very much for taking the time to review your experience at Lydia Eva Court. Your feedback is really appreciated as it enables us to drive any improvements needed forward to support a positive experience for everyone. I will pass your kind words on to the staff at Butterfly House.


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Review from Jayne W (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the Lydia Eva just before Christmas last year and although it was a very stressful time for her and us as a family, all the staff at Lydia Eva were fantastic, helpful and kind, they not only helped support my mum, they helped me and my brother. My mum lived alone for many years and
l as a daughter helped her daily along with my brother, but her living conditions became unsafe and moved to Lydia Eva. Lydia Eva's staff are some of the nicest people l have ever met, they go above and beyond for the residents and it really is like a little community. My mum is safe, the food is amazing and she is always treated with respect and kindness. Thank you for making such a difficult time so very much easier, and would highly recommend this home, thank you.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for sharing yours's and your mum's experience of living with us at Lydia Eva Court, your feedback is really appreciated as it enables us to step into the shoes of someone who has first-hand experience of what living at Lydia Eva Court really feels like and that feedback is invaluable to us to support us in continuing to improve upon what we do. I will pass on your kind words to the Butterfly Team.


Thank you


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Review from Tina M (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is coming to the last stage of Vascular Dementia and the constant care and compassion she receives from all the carers at Lydia Eva Court is above and beyond every single day, they keep me updated on anything and all that happens with my mother, I want to say a massive Thank You to every single
carer. Thank You from the bottom of my heart

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you so much for taking the time to provide such a lovely review on your mum’s care at Lydia Eva Court. I will pass this on to all the staff on Cornfield who I am sure will appreciate your very kind words.


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Review from Lesley A (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, the staff at this facility have changed my father's life, he is so content, eats like a king and is looked after by the wonderful people, he has his dignity back and has started to smile and laugh again, as for the change it has made for me and my mother, there are no words to explain
it. We are not scared of what’s happening anymore and have total trust that my father is getting the care he needs, well done all of you.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you so much for taking the time to provide us with feedback on your dad's and yourselves as family, experiences at Lydia Eva Court as it provides us with the opportunity to look at where we can make that experience better for yourselves and others who live with and visit us.
It was emotional to read your review and to know that what the staff do on a daily basis has made such a positive impact on your dad's life and that as a family, you feel reassured that we are supporting Dad in the way you would all want and that the relationship you have with us is based upon trust so thank you once again and l will pass your thoughts on to the staff.


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Review from C D (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference Lydia Eva Court has made to my mother's life. She is very happy and has a smile on her face now and not a worried look. I think all the staff are wonderful in all they do. Nothing is too much trouble for them.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you so much for taking the time to review your mother's care at Lydia Eva Court, we really appreciate your thoughts and knowing that living here has made a real difference to your mum's wellbeing, means so very much to us. l know that all the staff appreciate your support of them as a family.
Thank you once again.


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Review from Barbara L (Sister of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care and love that was given to my sister. The staff were all so caring, she was very happy at Lydia Eva Court.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you so much for taking the time to provide us with some feedback about how you and your sister felt about their time with us at Lydia Eva Court. l will ensure that this is cascaded down to the LEC Team and it really is nice to know that your sister was happy whilst she was with us, she was a lovely lady.
Many Thanks.


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Review from D M (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An initial phone call from the home to welcome Mum and find out about her so that everything was ready for her stay. We were told to arrive and leave at any time. Mum was able to have her hair cut while there and was encouraged to join in activities. The staff were more than friendly and helpful. The
room and ensuite were clean, warm and well-furnished. The overall atmosphere of the home was clean, friendly and colourfully decorated. Mum loved the food and being able to decide what she wanted to do and when. Nothing seemed too much trouble with a member of staff staying behind to help us leave the premises.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with feedback on your own and your mum's experience with us here at Lydia Eva Court; it is very much appreciated as the Lydia Eva Court team do work very hard to try and make any transition or engagement a positive one.
I will share your comments with the team as l know that they will appreciate the value you have put into your experience at Lydia Eva Court.
Kind Regards.


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Review from M D (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been in your care, she has had excellent care. We have always been informed of any concerns that have arisen over mum's health and well-being. The staff are always cheerful and friendly. We have no complaints whatsoever with mum's care.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with your feedback about your mums and your experiences at Lydia Eva Court, l will pass your kind words on to the team as l know it will mean a lot to them.


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Review from Valerie B (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted a year ago, and we have nothing but praise for the care and attention mum has received. We have always been kept notified of any problems, infections etc. The staff always have time not only for mum but for us too and would highly recommend Lydia Eva Court to anyone looking for care
for their loved ones.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you so much for the time you have taken to express your thoughts about the care we provided to both your mum whilst she was with us and to yourselves.
I will pass on your thoughts to the staff and take this opportunity to pass on our sincere condolences at the recent loss of your mum, she was a lovely lady and we will miss her.


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Review from Carol E (Wife of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had to accompany my husband to hospital for an MRI scan. He was a little agitated with uncertainty as to what was happening - two carers saw to his needs in a very reassuring manner and joked with him until he relaxed. My husband is immobile and has to be taken by ambulance. We had to wait two and
a half hours for the return transport which was very stressful for him. The same carers were there to welcome him back and he quickly recovered thanks to their care. They had prepared a welcome plate of sandwiches for him. It also made me feel better knowing they had tried really hard to make it a less stressful experience.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you so much for your review and for your thoughts about how staff were able to support your husband whilst providing you with confidence that we were able to alleviate some of the stress you had both been feeling following the hospital visit. I will pass on your thoughts to the staff on Ocean House who l know will appreciate your feedback as do l, it's not always easy but thank you for recognising the hard work of the staff and the skills they have that make them the carers that they are.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Lydia Eva Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Lydia Eva Court is calculated as follows: ( (353 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 411 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lydia Eva Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Lisa

Lisa Utting

Job Title: Registered Manager

Joined: 2014

When you come into Lydia Eva Court, you’ll get the feeling that “everything is ok” and “this feels right”. The team are passionate about supporting people living with dementia. The staff are empowered to make decisions for themselves, are involved in the day to day running of the home and are integral to shaping what and how things are done at the home.