Lydia Eva Court

Peterhouse Avenue, Gorleston, Great Yarmouth NR31 7PZ
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9.8 66 Reviews
  • Lydia Eva Court, Great Yarmouth
Lydia Eva Court is a purpose-built facility, designed to incorporate modern care home research in order to offer a comfortable lifestyle to residents with dementia.

The facility has many homely comforts and additions that include a cafe and beauty parlour, as well as being located in scenic surroundings with landscaped gardens.

By allowing residents to form small communities within the home, carers aim to see a positive atmosphere ideal for daily living and a pleasant place for loved ones to visit.

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Care Provided by Lydia Eva Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Utting (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lydia Eva Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,243 – £1,462
    • Self-Funded Residential Dementia Care £1,243 – £1,462
    • RESPITE Self-Funded Residential Care £1,243 – £1,462
    • RESPITE Self-Funded Residential Dementia Care £1,243 – £1,462

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Lydia Eva Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Wheelchair Access

Lydia Eva Court Reviews (66)

Total of 66, showing 41-60
9.8

Lydia Eva Court has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Lydia Eva Court has 66 reviews.

Overall Experience

  • 52
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Date Published

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Review from J L (Daughter of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yet again big thank you to the team, they can not do enough to help us, and, dad always looks great. His carer is amazing! The whole team could not do more to help, and the place is always lovely and clean.

Reply from Sarah Hill, Customer Relationship Manager at Lydia Eva Court

Thank you for your lovely words. Our team at Lydia Eva Court really appreciate your feedback and are delighted to hear you are happy with the care we are providing your father.


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Review from D S (Husband of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Lydia Eve Court for five and a half years and in general, things have been satisfactory and my relations with staff and management have been good.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to review us here at Lydia Eva Court and l will pass your thoughts on to the staff on Cornfield House, you know that we all appreciate the support you provide daily in ensuring we reach a high standard of care for your wife and your feedback is appreciated.


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Review from D C (Daughter of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Lydia Eva Court for one year now. She was initially placed there for respite care so my sister and I had no choice in where she was to be placed. We are so thankful that NCC found a bed for her there. The staff are second to none, the home is always spotless and my mother certainly
appears to enjoy the food. We feel part of the “family“ of Lydia Eva Court as we are always made to feel welcome and are informed of what is going on at all times. I would not hesitate to recommend this care home.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to review the care we have provided for your mum at Lydia Eva Court, l will ensure that l feed this back to the staff on Cornfield House who l knows will really appreciate your feedback and reflection of how they support both your mum and yourselves as a family.
I will also ensure that your kind words are cascaded down to our Domestic Team who l know work extremely hard at maintaining the environment at Lydia Eva Court and l know that they will also appreciate your recognition for what is sometimes, a really difficult role within the home.


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Review from Angie T (Daughter of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was admitted to the hospital on the 28th of June. He sadly passed away on the 11th of July. We are now on the 20th of July and still have not had one phone call from this so-called care home. Management is beyond belief. A couple of very good carers, most need total training in care and compassion.
I could write a book in the 7 months my dear dad was in this place. It’s clear he was only a number paying an obscene amount of money for a total lack of care. Things went missing. He was never taken to the lovely gardens, unless he was with a family member. Barely any interaction, it was beyond belief.

Reply from Sarah Hill, Customer Relationship Manager at Lydia Eva Court

Norse Care and the team at Lydia Eva Court would like to express our sincere condolences for the loss of your father. We are very sorry to hear about yours and your family's experience on a previous review. I understand from the Lydia Eva Court team that they had been in regular contact with the hospital during your father's care. As care providers, we take matters related to care incredibly seriously. We would appreciate speaking with you to discuss the issue further. If this is something that you are open to, please contact info@norsecare.co.uk. We wish you and your family all the very best, and again, we pass on our most sincere condolences.


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Review from Deborah D (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not a good place. Many complaints, not listened to, poor management. Items going missing all the time. Other peoples washing in room, no activities for residents, never took out for fresh air, escaping and falling over. Not enough staff. Looks the part but definitely not. Medication not given as prescribed.
Very bad, care notes not filled in. Had camera in the room, all been recorded for the future.

Reply from Amber Lawrence, Marketing and Digital Executive at Lydia Eva Court

We are deeply sorry that you are unhappy with the service at Lydia Eva Court. As care providers, we take matters related to care incredibly seriously. We would appreciate speaking with you to discuss the issue further. If this is something that you are open to, please contact: 01603 894366


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Review from P B (Partner of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Lydia Eva was touted by social services as the Norse flagship. This was the first time my friend needed residential respite care due to my own medical needs. I had many conversations with him and it sounded good. My friend arrived understandably with some anxiety. He was given an ensuite room on the
1st floor. He was not medically assessed on arrival, during his stay or at the end. I had carefully packed more than enough underwear and shirts for clean items every day. I spelt out more than once that I would do the laundry when he came home. This was not respected, in fact, some laundered items were given to me moments before we left. He spent the whole week on floor one. No help to access the famous gardens at LEC. There were no activities, just TV. I was horrified opening his case at home to find 4 large items belonging to someone else. Most disgusting was the discovery of someone else's toilet bag in my friend's case. We binned them. My friend also stank. Very poor. Avoid!

Reply from Amber Lawrence, Marketing and Digital Executive at Lydia Eva Court

We are deeply sorry that you were unhappy with your friend’s experience at Lydia Eva Court. As care providers, we take matters related to care incredibly seriously. We would appreciate speaking with you to discuss the issue further. If this is something that you are open to, please contact: Katie Millward via Katie.Millward@norsecare.co.uk or call 01493 666300.


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Review from S W (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to 'review' all the options because I do not really spend much time outside of my mum's rooms (due to covid restrictions). However, things are gradually going back to normal and as this month marks the 1st year of mum's residency I am extremely happy that she is in Lydia Eve Court. The easiest
way I can review this is to say I would live there myself if I had the choice when I am mum's age.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Many thanks for taking the time to write a review. Your comments mean a lot to us here at Lydia Eva Court and we will continue to make this a lovely place to live.


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Review from Ruby W (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s been several months since my last review, and I can honestly say my view of this wonderful home hasn’t waived,
I am humbled by the staff, the care they lavish on the residents is just amazing, take Mother’s Day, for instance, I was in my mum's room and heard two activities girls doing the rounds
of the residents, they were talking so loving to them even given them a kiss, then they came into my mum's room, with a little posy of daffodils and a trolley full of cakes and treats, and tonight mum had soiled herself, the girls came in, changed her bed, washed her even combed her hair, to me they always seem to go one step beyond.
We all know the last few years has taken its toll on residents' family and staff, but the care to me is just amazing, the place is spotlessly clean, the food always looks appetising, everyone from reception maintenance carers to cooks and team leaders are always welcoming.
So from the bottom of my heart thank you.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for the taking the time to complete a lovely review.
Its nice to see we are recognised for the hard work and dedication of all our staff.


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Review from Christine L (Daughter-in-law of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment mum arrived, I was impressed with the overall feel of the home. The staff are quick to inform by mobile text anything we need to know and mum so far is very content with the "flat" (as she calls it). The home is somewhere I wouldn't hesitate to recommend and we as a family are completely
happy with the service we receive and the staff that work within its network.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for your review, it means a lot to the staff team at Lydia Eva Court and all feedback is welcomed to enable us to continue to drive improvements forward.


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Review from Jacqueline T (Sister-in-law of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited Lydia Eva Court over the past 5-years, I have found it to be clean, warm and tidy, with no unpleasant smells I have experienced in other homes. The staff are friendly and helpful, and I can see they treat the resident with patience and dignity. Rooms are spotless, with no stained
furniture or bedding. Meals are of very good quality, and hot drinks are provided regularly.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you so much for your very positive comments. It is lovely to see that the hard work that the staff put into caring for our residents is recognised. They all take pride in their work and this review will be appreciated by all.


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Review from Vicky E (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring and friendly. Always try to meet needs of resident when I am visiting. Will immediately contact me when necessary. If I have any queries, they will always answer immediately when possible.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for your feedback and the time taken to complete a review for us here at Lydia Eva Court. Your feedback is invaluable as it enables us to continually improve upon what we do and the service we provide.


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Review from Rose R (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time of the declining health of my father, and at the time which saw local visiting restriction I could not have felt more involved and included in the care for my father. Staff showed exceptional kindness and patience whilst caring for him and have updated me on every development.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for your kind words and taking the time to provide us with some feedback on what we do at Lydia Eva Court. Your feedback is invaluable to us to ensure we continue to both maintain and drive forward a positive experience for those who both reside and visit Lydia Eva Court.


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Review from D C (Husband of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and cleanliness of the home.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for the wonderful feedback its really appreciated by the team.


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Review from Eileen G (Wife of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are always beautiful and clean.
The staff are always so helpful, nothing is too much trouble for them and very cheerful.
The home is first class.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for your time and your kind comments both about our environment and our staff, your feedback is always welcomed as it provides us with the opportunity to continue to improve our service moving forward.


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Review from Cindy J (Son of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very upset and felt guilty sending my mum into a care home as I could no longer cope with her needs at my home. The staff are absolutely wonderful, my mum is very well looked after and loves all the girls at the home. I now know I made the right decision for both of us.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for you lovely review. It is a very hard decision to make and I am glad you have been reassured that you have made the right decision.


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Review from Margaret S (Wife of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and always welcoming. They are very kind to my husband and the home is lovely and very clean. They are also kind and lovely to me and my eldest daughter. their uniforms are always immaculate I can't speak highly enough of this home and staff.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you so much for taking the time to leave us such a lovely review. It is important that families are made to feel welcome when they visit their loved ones and that they can see and are reassured that they are being cared for and happy.


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Review from R Y (Son of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a review of the appreciation and recognition of the staff contribution at the Lydia Eva Court, who have been supporting her during the last seven years. At 94-years-old, being married for 73-years, losing her husband and having to begin a new phase in her life was a daunting step to take. She
arrived at Lydia Eva Court, knowing no one, with myself and another relative living nearly 100-miles away. She soon settled into the secure, caring environment, which she saw as her new home. As regular visitors, we have always been warmly welcomed by the staff, who were always aware of Mum's circumstances on the day. Any problems were always reported during a visit or involved a sensitive and reassuring telephone call to me. During any visit, it was noticeable that other residents were always treated courteously and with respect and dignity as individuals.
We cannot imagine how difficult times it must have been, not only coping but going the extra mile in maintaining such high standards during the Covid pandemic. During this period, I have always been kept well informed and updated on a regular basis by letter or text when conditions and visiting arrangements changed. Because of visiting restrictions during this time, the staff became her family, and that was a great comfort to us.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you so much for your kind words. This means a lot to all our team who work hard to ensure that our residents have the best quality of care.


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Review from Linda M (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and reception staff are really lovely. They are always friendly and helpful and treat the people they care for with respect and dignity. Lydia Eve is always very clean, not only reception but corridors and personal space ie room.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for a lovely review. This means a lot to our team.


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Review from A K (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not able to comment on some of the below due to my mother being new to Lydia Eva Court. My mother appears very well cared for. I am very pleased regarding her appearance physically and her presentation. Mum has dementia and it is unfortunate that there is little improvement psychologically but appears
happy most of the time.

Reply from Caroline Beale, Customer relationship manager at Lydia Eva Court

Thank you for taking the time to review Lydia Eva Court


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Review from Beverley S (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last 14 months of her life in Lydia Eva Court. She was extremely well cared for in what was a really difficult pandemic year.
The whole team worked together to bring a family feel to the home, everyone was bright and positive, which made Mum feel relaxed and safe.
It was comforting to
know Mum could pass in her own room and not be moved elsewhere.

Reply from Richard Smith, Marketing Manager at Lydia Eva Court

Thank you for your kind comments about the care and support your mum received at Lydia Eva Court - please accept our condolences for your loss.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Lydia Eva Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Lydia Eva Court is calculated as follows: ( (353 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 411 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lydia Eva Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Lisa

Lisa Utting

Job Title: Registered Manager

Joined: 2014

When you come into Lydia Eva Court, you’ll get the feeling that “everything is ok” and “this feels right”. The team are passionate about supporting people living with dementia. The staff are empowered to make decisions for themselves, are involved in the day to day running of the home and are integral to shaping what and how things are done at the home.