Milford Lodge

Priory End, Hitchin SG4 9AL
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8.9 48 Reviews
  • Milford Lodge, Hitchin
Opened in June 2014, Milford Lodge Care Home in Hitchin is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town. The home boasts a purpose-built style to provide three enabling living environments across four floors.

Milford Lodge offers fully inclusive, 24hr person-centred long term residential care and short stay respite breaks for older people. The home specialises in the care of older people living with dementia-related needs and benefits from a safe, comfortable, bespoke designed environment.

All rooms are offered as shower en-suite and the high standard interior design offers a choice of communal areas, including a spectacular Orangery Lounge Bar and Cinema.

Milford provides a safe stimulating environment, providing the highest standards of care to promote, encourage and maintain a person's daily living skills and quality of life. Every resident experiences meaningful occupation tailored to who they are.

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Care Provided by Milford Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsey Richmond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Milford Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • • all care and support including a monthly care review
    • A dedicated key worker for each resident
    • Individual care planning tailored to your needs
    • All dining, snacks and drinks, freshly prepared every day
    • All utilities and accommodation costs
    • Use of all facilities in the home including: cinema, activities lounge, bar
    • Access to landscaped private gardens
    • Activities and lifestyle programme
    • Housekeeping and laundry services
    • WiFi internet access in communal areas
  • (these prices are only a guideline, please contact Milford Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting


  • Parking

  • Ample, free on-site parking for visitors and staff.


Milford Lodge Reviews (48)

Total of 48, showing 1-20
8.9

Milford Lodge has a Review Score of 8.9 (8.906) out of 10, based on 6 reviews in the last 2 years. Over all time Milford Lodge has 48 reviews.

Overall Experience

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Date Published

48
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Review from Nicki M (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a retired hairdresser and on her arrival day she was offered a wash and blow dry which was a stroke of genius to settle her into her new environment.
Mum was not a great mixer with people and had most of her meals in her room or the lounge, which again was not a problem for the staff.
Her
care was second to none, she was very well looked after over her 6 month stay and cared for sensitively during her end of life.
The friendly and helpful staff were always on hand when I visited to give me updates on how Mum was progressing. Towards the end, I received regular telephone calls on my mum's declining health.
I shall miss my visits to Milford Lodge and seeing the friendly staff who were always pleased to see me.
I can thoroughly recommend Milford Lodge, an outstanding care home.

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Review from T C (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff. Attentive. Caring. Professional.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for taking the time to review our service.


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Review from R F (Sister of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled well at Milford Lodge and I feel she is well looked after. Every worry, medical or social, that I have raised has been dealt with well. Great efforts have been made to help her to be happy and join in. Allowances are made for her personality.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for taking the time to review our service. We do very much appreciate it. Best wishes, the manager and everyone at Milford Lodge.


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Review from Iain S (Son of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Milford Lodge in 2019 as he was no longer able to care for himself. The location in Hitchin is good with easy access to the pub next door and a short walk into Hitchin (which is possible with a wheelchair). The facilities are very good and well looked after - the garden is particularly
well kept and accessible. The rooms are modern and kept very clean. They have a good activities programme and take the residents out on regular trips which my father really enjoyed. The staff at Milford have been fantastic with my father - particularly through the covid crisis and more recently when his health got worse. I was constantly kept informed of his situation and the support given to my family in his final days was exceptional. I have nothing but praise for the quality of care that he was given by the team during his stay. We did look at a number of other care homes in the area however Milford Lodge proved to be an excellent choice.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you very much for taking the time to leave us such a lovely review.


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Review from Lorraine P (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Milford Lodge for just over a year now. I live abroad so it's great to know she's so well looked after by the lovely staff and management team. Everyone seems to care so genuinely for the residents - never short of a compliment, a kind word or a hug. A particular staff member always
keeps my sister and me informed about changes in Mum's mood and varying states of confusion.
Two members of staff in particular do an amazing job arranging outings and activities, which definitely brighten up the weeks. I know it has been difficult to attract and retain staff in the current economic climate, so I hope no one tempts anyone away! Services such as hairdressing and manicures are sometimes a bit hit-and-miss, leaving the staff with quite a bit of running around to do.
Mum is a big worrier, and we found out when sitting in the garden with other residents that a couple of others are too. It might be beneficial to get them all chatting about their concerns rather than bottling them up.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you Lorraine for reviewing Milford Lodge and for your feedback.


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Review from Christopher G (Brother of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had the pleasure of spending a week's respite with the lovely people and staff at Milford Lodge. All the staff were kind and understanding with the residents and nothing was too much trouble. In what can be a distressing time, my brother was treated with the utmost care and dignity. Myself
and other members of my family that visited are all of the same opinion, Milford Lodge is by far the best care home my brother has been in.

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Review from Derry C (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was accepted at quite short notice into the care home. The staff were very welcoming and they quickly made her feel at home. She had her meals delivered to her room which she enjoyed. Within a few days of arriving there, Mum was able to have her hair trimmed and set which boosted her morale
no end. The care that she had was exceptional and the staff were very good at getting a district nurse or GP to visit when they were needed. Nothing was too much trouble.
When the family visited they offered us tea and coffee regularly. They were quite happy for us to visit any time day or night and towards the latter part of her stay, we could be with Mum overnight sitting in an armchair and we were offered pillows to make ourselves more comfortable. The staff were very kind and considerate to us talking about Mum's care and how she was doing.
I would thoroughly recommend this care home to anybody.

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Review from B C (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent. Staff are helpful and attentive, always kind and gentle with Mum and very friendly to us all. I felt the care was very personalised and Mum was treated very much as an individual.
The room was comfortable, clean and well maintained.
Mum enjoyed the meals provided.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for taking the time to leave us this review.


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Review from Rupert F (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father stayed for 2 weeks after major surgery. I was quite nervous as I had no experience of care homes. I found everything to be excellent from being shown around to picking him up at the end of his visit. It didn't feel like how I imagined a care home to be - it was all really nice, my
father described it as magnificent and wonderful, 24 hours after arriving. I watched the interaction between the staff and the residents carefully and this was excellent. I have no concerns about recommending this and would actually give it 10 out of 10. Maybe I would knock off one point as they only have instant coffee and the wifi didn't seem great. I think this puts it into context how good it is also the fact that I'm normally quite critical in raising points but there really want anything!

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for taking the time to review our service, it was a pleasure to have your father to stay.


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Review from Mike B (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Milford Lodge for helping my father recover from his fractured hip during his 5-week stay. All the staff showed great kindness to my father and our family, which was much appreciated.
Particular thanks to one member of staff, in particular, who was very supportive to us
all.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for reviewing Milford Lodge; it was a pleasure to Look after your Dad.
Kind regards.


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Review from Carolyn M (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Milford Lodge for nearly 4 years and I always find the staff very friendly. I know my mum is in very safe hands, treating my mum with care, dignity and friendship. Milford is a lovely home - clean, safe and, I think, value for money.
Thank you Milford Lidge - 10 out of
10.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for reviewing Milford Lodge, it is a pleasure caring for your mum.


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Review from Kamu P (Daughter-in-law of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has vascular dementia which was diagnosed in 2015. She was sadly widowed in January 2019 and as her primary carer passed away my daughter (granddaughter) and I took over her care. It was very difficult and demanding through this pandemic but we persevered with the help of her neighbours.
Milford Lodge was recommended to us by her neighbour. We went to have a view and a chat with the manager and we were so happy with what we saw ourselves. Mum was placed in their care in June 2021. Her care is impeccable. The staff are very friendly and nothing is too much for them. The dementia unit is so friendly for the residents and they are free to touch things and stroll in the garden etc as they are under careful watch. They are treated with respect and dignity. Mum has been here now for 6 months and is thriving well and thus has made us feel relaxed.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for your kind comments, it is a privilege caring for your mother-in-law and I am delighted that she has settled so well.


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Review from Jan S (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Milford Lodge has been the perfect home for my mum. The staff are so friendly and caring and it's just like an extended family there. Mum often says "you would not find a better home".
During very difficult times with Covid we had to rely on the staff of Milford to go the extra mile with all the residents
and they really did go the extra way. Thank you so much for all your hard work and patience.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for reviewing our service and for your continued support towards Milford Lodge.


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Review from Richard C (Son of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and support. Appreciate that two carers went down with COVID19 during my mother's visit. Also lack of activities for one of the weeks due to holiday and sickness.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for your review, it was a pleasure to have your mother stay with us.


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Review from Philippa M (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the level of care that is provided. The management and staff are always very approachable and I feel that I am listened to. On my numerous visits to Milford Lodge, there are many residents around who seem to be very content and at home in their surroundings. I cannot thank
everyone enough for their unstinting efforts during the past 18 months.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for your kind words, we really appreciate you taking the time to review our service.


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Review from Roger K (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst it has sadly been a very difficult time of late, we have felt the staff have always done their best to ensure that Mum is taken care of. Many thanks for your hard work and patience.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you very much for taking the time to leave us a review - feedback is much appreciated.


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Review from Melanie C (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last reviewed Milford Lodge in January 2018. Much has changed for my mum during the last two years, her mobility, dementia and general health has deteriorated drastically. However, Milford has done so much to support mum and look after her with empathy and kindness.
The last 4 months have been extremely
difficult during the COVID outbreak with all visits suspended and the home being locked down for safety. Milford did wonderfully well not losing a single person to COVID, which is absolutely outstanding!
I would recommend Milford as a great location with dedicated and loving staff.

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Review from L S (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home a very welcoming environment. The staff work hard under difficult circumstances during the covid pandemic. They seem to try and include my mother in the activities, even though she is very stubborn.

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Review from Margaret C (Wife of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care is taken to keep residents safe over Covid crisis. Really appreciate being able to visit relative in the gardens when restrictions eased. Would like more consistency in senior staffing in sycamore unit.

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Review from Kim (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been happy with the care my father-in-law has received at Milford Lodge, from settling him into the many activities and trips on offer. The home have been fantastic in the recent months of lockdown, answering all our questions and supporting us as much as they possibly can and keeping
my father-in-law safe and well. They always reply to any emails swiftly and phone calls. We thank them for their continued care and support over such a difficult time.

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Current Review Score: 8.9 (8.906)

Overview of Review Score

The Review Score of 8.9 (8.906) out of 10 for Milford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Milford Lodge is calculated as follows: ( (59 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Milford Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Apr 2025

Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Lindsey

Lindsey Richmond

Job Title: Home Manager

Joined: 2018

Lindsey joined B&M Care in 2014 as the Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout her career at B&M Care, she gained an NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with the Alzheimer’s Society. The move from St Catharines to Milford Lodge gave Lindsey the opportunity to develop her skill set and passion for delivering highly personalised dementia care that positively impacts an individual’s day-to-day life.


Frequently Asked Questions about Milford Lodge

What types of Care is Milford Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milford Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Milford Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Milford Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milford Lodge to the centre of Hitchin?

0.4 mile(s) as the crow flies, distance by road may be significantly further.