Milford Lodge

Priory End, Hitchin SG4 9AL
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8.9 48 Reviews
  • Milford Lodge, Hitchin
Opened in June 2014, Milford Lodge Care Home in Hitchin is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town. The home boasts a purpose-built style to provide three enabling living environments across four floors.

Milford Lodge offers fully inclusive, 24hr person-centred long term residential care and short stay respite breaks for older people. The home specialises in the care of older people living with dementia-related needs and benefits from a safe, comfortable, bespoke designed environment.

All rooms are offered as shower en-suite and the high standard interior design offers a choice of communal areas, including a spectacular Orangery Lounge Bar and Cinema.

Milford provides a safe stimulating environment, providing the highest standards of care to promote, encourage and maintain a person's daily living skills and quality of life. Every resident experiences meaningful occupation tailored to who they are.

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Care Provided by Milford Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsey Richmond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Milford Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • • all care and support including a monthly care review
    • A dedicated key worker for each resident
    • Individual care planning tailored to your needs
    • All dining, snacks and drinks, freshly prepared every day
    • All utilities and accommodation costs
    • Use of all facilities in the home including: cinema, activities lounge, bar
    • Access to landscaped private gardens
    • Activities and lifestyle programme
    • Housekeeping and laundry services
    • WiFi internet access in communal areas
  • (these prices are only a guideline, please contact Milford Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting


  • Parking

  • Ample, free on-site parking for visitors and staff.


Milford Lodge Reviews (48)

Total of 48, showing 21-40
8.9

Milford Lodge has a Review Score of 8.9 (8.906) out of 10, based on 6 reviews in the last 2 years. Over all time Milford Lodge has 48 reviews.

Overall Experience

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Date Published

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42

Review from Annette (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Milford Lodge for the past 5 months and I have been delighted with the care she has received. The staff made the transition from her flat as easy as possible, as they have allowed her wherever possible to carry on the routines she was used to at home.
In particular, their support
for her and contact with us during the lockdown has been excellent. She speaks of 'her lovely carers' and they have become friends to us too. It is a relief to know that during such difficult times she is at Milford Lodge.

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Review from Jonathan A (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is resident at Milford Lodge for 4 years now. In my opinion, the management and staff continually demonstrate they are wholly committed to her safety and well being. I have found a great team working there; they are caring and friendly whilst remaining proactive to any emerging problems.
I am confident that standards at this home are consistently high and this reassures me that my having chosen Milford Lodge for Mum has been a good call.

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Review from Nicola S (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was accepted into Milford Lodge in March this year, two weeks before lockdown. Although we have not been able to visit Dad in his room we are able to see him in the garden at a social distance, with visitors wearing masks.
To see Dad settled under such circumstances has been a comfort.
He has told us he is well cared for and he is very well fed. He has been encouraged to walk rather rely on his wheelchair and he is happy with his surroundings.
We have been kept very well informed of what the care home is doing to protect the residents from covid19 and are reassured by their commitment to their safety.
The regular newsletters and emails have been a godsend.
I would highly recommend Milford Lodge and therefore have rated all areas excellent. The recommencement of more social activities will be beneficial to all.

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Review from Viv B (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For a while Milford Lodge has been short of staff. If the bell rings from one of the residents it's not always answered. Sometimes it has taken over an hour (especially night time) and the resident has been left on the floor waiting for help. Also, dining tables are often dirty and not cleaned after
breakfast.

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Review from Chris H (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, personal and professional, with a very tough job to do.

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Review from Annette R (Daughter of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away this month, having been at Milford Lodge for some 4 years 9 months. Initially, with my father, we have seen the home from its newest opening state to the home it has become today.
At times the management has struggled to get to grips with the myriad of issues surrounding
dementia and other forms of care required, but these are firmly in the past, as the current manager and her fellow colleagues have developed a home that is now not only fit for purpose but one that we would absolutely recommend.
My mother came out of hospital a couple of months ago, and it was obvious that she would not have long. Her condition, as with a number of dementia patients was trying, but the home and the staff on Sycamore were fantastic. Thank you so much to the team, and we will miss you and the friends we have got to know there.

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Review from Yvonne (Daughter of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at Milford Lodge for a short time before she passed away but I have to say what a lovely place it is.


I cannot praise the carers there enough. They were wonderful not only towards my lovely mum but towards the family.


The care and compassion they gave to my mum were amazing! Every

elderly person should end their days in a place like Milford Lodge Hitchin. I can't fault them on anything!

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Review from Marcia T (Daughter of Resident) published on 5 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Milford Lodge from the day it opened. When she moved in she was mobile and independent and was allowed to live her life how she chose to. The last two years she became bed bound and suffered with Dementia. She became totally dependent on the staff for all her needs. The staff
gave my mum such excellent care. They were her friends, her support and her life. They enabled her to feel that she was loved and respected. They laughed and cried with her, chatted and listened to her. Sadly my mum passed away last week but she was able to end her life in the care home in the room she had lived in for 4 years. She had family, staff and all her familiar belongings around her.


I cannot thank the staff enough for all the support and love given to her over the years and during the end. They were my support too and I will never forget their kindness and compassion. I would recommend Milford to anyone and will forever be in their debt. Thank you, Milford Lodge Care Home.


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Review from J B (Grandson of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is well looked after. I have complete confidence in the staff to see to his needs. They are very friendly and the home always smells nice.

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Review from M M (Friend of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and approachable.
The activities are really engaging.
Very clean home.

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Review from C P (Relative of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home offers high levels of personalised care. My mother-in-law has lived here for 3 years. As a retired GP, I have extensive experience of all kinds of care home and this is one of the best I have experienced. The staff are superb and the same staff keep working here which to me is
an indication of an excellent, supportive working environment.


I would be happy to recommend Milford Lodge and indeed I have done.


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Review from John N (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Milford for 2 years now and I have nothing but praise for the care and support that he receives. It has improved dad's quality of life and we have great peace of mind knowing that he is safe and well, well fed and warm as winter approaches.

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Review from Gail Y (Sister of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milford Lodge is a happy place. There are plenty of activities for those who wish to participate. Residents have a choice of areas to sit in, including a light and airy orangery. The staff have bent over backwards to meet my sisters emotional, physical, social and dietary needs.

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Review from Alan H (Son of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Homes have been getting a bad press of late but I have nothing but praise for Milford Lodge and their staff. My mother has been suffering from dementia for a while and she was living on her own but the time had come after several falls at home to find a care home for her. We visited several homes
in the Hitchin area but most of them seemed pretty depressing. As soon as we stepped into Milford Lodge we knew this was the one. It is clean and secure and the staff are very friendly. I know looking after people with dementia can’t be easy but Mum had a happy 18 months before she passed away and I’m glad she was in their hands.

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Review from David J (Son of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Milford Lodge is generally well managed and the staff are approachable and friendly. The home is always spotlessly clean and smells nice and fresh.


Generally, the carers are kind and helpful, although they can be a little stressed at night when staff numbers are lower and demands from the residents

can, sometimes, be more demanding.
The food is satisfactory but the menu could be more varied and the overall quality could be improved.

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Review from Anna S (Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is well run, friendly and a pleasure to live in. The carers are all very kind and patient.

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Review from D W (Daughter-in-law of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law moved here 3 months ago and we cannot believe how well he has settled in. He is extremely happy. The staff are wonderful and he hasn't got a bad word to say about anyone or anything at the home. He gets involved in activities and goes on the planned trips. We could not be happier with
how this home has transformed his life.

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Review from Lynn W (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived here very confused and disorientated. The staff have been amazing, he is quite grumpy at times but they always deal with him with care and compassion. The home is pretty and homely and the food is excellent and home cooked. Friends that have visited my dad with me have said it's not like
a home, it's more like you are popping into actual person's house. I would definitely recommend Milford Lodge.

Reply from Sue Jarvis, Home Manager at Milford Lodge

It was a pleasure to look after this gentleman and always a pleasure to see the family.


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Review from Colin C (Son of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect.
No complaints. I would highly recommend.

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Review from Jan W (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Milford Lodge respite care until she permanently moved into the home last July 2015. Prior to being in Milford Lodge my mother was in sheltered housing with myself as her primary carer. She (my mother) suffers from severe anxiety and every day was an uphill struggle for both her and
me. Being in Milford Lodge has removed this issue and life is so much better for her and me and my brother and sister. The staff understand mum and they look after her so well and everything is done with dignity, respect and humour. I cannot think of a better place for my mother at this point in her life.

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Current Review Score: 8.9 (8.906)

Overview of Review Score

The Review Score of 8.9 (8.906) out of 10 for Milford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Milford Lodge is calculated as follows: ( (59 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Milford Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Apr 2025

Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Lindsey

Lindsey Richmond

Job Title: Home Manager

Joined: 2018

Lindsey joined B&M Care in 2014 as the Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout her career at B&M Care, she gained an NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with the Alzheimer’s Society. The move from St Catharines to Milford Lodge gave Lindsey the opportunity to develop her skill set and passion for delivering highly personalised dementia care that positively impacts an individual’s day-to-day life.