Milford Lodge

Priory End, Hitchin SG4 9AL
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8.9 48 Reviews
  • Milford Lodge, Hitchin
Opened in June 2014, Milford Lodge Care Home in Hitchin is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town. The home boasts a purpose-built style to provide three enabling living environments across four floors.

Milford Lodge offers fully inclusive, 24hr person-centred long term residential care and short stay respite breaks for older people. The home specialises in the care of older people living with dementia-related needs and benefits from a safe, comfortable, bespoke designed environment.

All rooms are offered as shower en-suite and the high standard interior design offers a choice of communal areas, including a spectacular Orangery Lounge Bar and Cinema.

Milford provides a safe stimulating environment, providing the highest standards of care to promote, encourage and maintain a person's daily living skills and quality of life. Every resident experiences meaningful occupation tailored to who they are.

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Care Provided by Milford Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsey Richmond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Milford Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • • all care and support including a monthly care review
    • A dedicated key worker for each resident
    • Individual care planning tailored to your needs
    • All dining, snacks and drinks, freshly prepared every day
    • All utilities and accommodation costs
    • Use of all facilities in the home including: cinema, activities lounge, bar
    • Access to landscaped private gardens
    • Activities and lifestyle programme
    • Housekeeping and laundry services
    • WiFi internet access in communal areas
  • (these prices are only a guideline, please contact Milford Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting


  • Parking

  • Ample, free on-site parking for visitors and staff.


Milford Lodge Reviews (48)

Total of 48, showing 41-48
8.9

Milford Lodge has a Review Score of 8.9 (8.906) out of 10, based on 6 reviews in the last 2 years. Over all time Milford Lodge has 48 reviews.

Overall Experience

  • 41
  • 7
  • 0
  • 0
  • 0

Date Published

48
1
5
6
42

Review from C N (Niece of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been 2 months since I have seen my aunt (as I live in Australia). I cannot believe the changes in her, it is amazing and wodnerful! She is like her old self again. I have observed all staff to be caring, empathetic and attentive to all of the residents. The rooms and common rooms are spotless
and the residents are obviously very well cared for.

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Review from John R (Son of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Milford Lodge for 3 months, prior to this she was lonely and lived alone. At the home her spirits have improved amazingly. She participates in the activities - seems something is going on most days (ie. activity wise - arranged by Milford Lodge) she is more wakeful.
Her balance and mobility have improved a great deal. Thank you Milford Lodge! (ps. she is also eating better).

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Review from Tim R (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been cared for by Milford Lodge she has had a more content attitude. She has put on a little bit of weight and laughs with all her carers and patients.
We felt that since arriving here you made her very welcome. We thought this stage of her life would be very difficult but it turned
out to be a good experience.

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Review from A S (Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care and everything connected with the home is very, very good. I shall be very sorry to leave.

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Review from Janet C (Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been great. Everything I wanted was here.

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Review from G S (Daughter of Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Milford Lodge for just over a year. She entered the home following the death of her husband of 64 years and living in the same house for 62 years. The staff supported her compassionately to deal with these dramatic changes and she had some very peaceful, content months. They were
all skilled at caring for her parkinsons disease problems and needs. Her final month was centred around palliative care needs, fulfilling her wish to die at the home and not go into hospital. She was cared for with utmost dignity and compassion, with high standards of care and support for her family, and us as a family. As a family we cannot thank the team at Milford enough for their kindness.

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Review from Michael F (Son of Resident) published on 23 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The general friendliness and caring attitude of management & staff was a great comfort to my mother & our family. Great care was taken that the correct medication was given and there was a good link with the local doctors.

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Review from Mark O (Son of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff attentive, nice surroundings. Management very friendly and helpful. Lots of events throughout they year.

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Current Review Score: 8.9 (8.906)

Overview of Review Score

The Review Score of 8.9 (8.906) out of 10 for Milford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Milford Lodge is calculated as follows: ( (59 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Milford Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Apr 2025

Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Lindsey

Lindsey Richmond

Job Title: Home Manager

Joined: 2018

Lindsey joined B&M Care in 2014 as the Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout her career at B&M Care, she gained an NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with the Alzheimer’s Society. The move from St Catharines to Milford Lodge gave Lindsey the opportunity to develop her skill set and passion for delivering highly personalised dementia care that positively impacts an individual’s day-to-day life.