Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.8 125 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.

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Care Provided by Barchester Tennyson Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Noutch (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Barchester Tennyson Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to report to reception


  • Parking

  • Parking available on site


Barchester Tennyson Wharf Care Home Reviews (125)

Total of 125, showing 1-20
9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Tennyson Wharf Care Home has 125 reviews.

Overall Experience

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  • 16
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Review from Joanne S (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards at Tennyson Wharf are exceptional. All of the team looking after the residents are amazing, kind, caring, considerate and nothing is too much trouble. Excellent range of activities on everyday to keep residents engaged should they wish to join in. Mum is extremely happy there and settled
in very quickly. I have complete confidence in how well my mum is being looked after.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you so much for your kind words, I will make sure these are passed to the team.


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Review from L R (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made to feel welcome right from the start. The staff are lovely, very caring and adaptable. Nothing seems too much trouble. The rooms are spacious and comfortable and there is plenty for her to do without feeling any pressure to participate. Mum has made friends already and is thoroughly
enjoying her new life. The improvement in her walking and general demeanour is remarkable.

Reply from Jane Longstaff, On behalf of Tennyson Wharf at Barchester Tennyson Wharf Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K L (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into care quickly and Barchester Tennyson Wharf Care Home was able to accommodate this. The care given to Mum was excellent. All staff were cheerful and kept us informed of any changes with her. Thank you for the care given to Mum. She was very happy with you.

Reply from Jane Longstaff, On behalf of Tennyson Wharf at Barchester Tennyson Wharf Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Phil M (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb facility that is clean, spacious and well-equipped.
The staff have provided faultless respite care for my dad.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P P (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the resident representative at Tennyson Wharf and like to feel that can represent the carers as well knowing how difficult the work can be. Small acts of kindness mean so much to residents. I have been able to put names for care home awards. But understand that there are so many homes and not everyone
can be recognised for their work. The overall standard is excellent and always kind and considerate. Cleanliness is something that impresses visitors and housekeeping keeps a very high standard. The gardens are very impressive. Activities reach very high standards. Every month I meet the manager to discuss how things are going, I do hope that everything is relayed to head office.

Reply from Jane Longstaff, On behalf of Tennyson Wharf at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mary T (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have left the value for money rating because I am no judge of such matters, I am poorer than I was last year!
I thank God that I can (just) afford it.
Thank you for everything, your kindness and friendliness and patience.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Constance M (Respite Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two weeks respite stay and I would very much like to return at a later date.

Reply from Jane Longstaff, On behalf of Tennyson Wharf at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Carole H (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent a lot of time researching to find a suitable respite placement for my father, I finally came upon this absolutely brilliant home which looked nothing like standard care homes. The staff were extremely friendly and helpful. Dad said this was his favourite place, topping pub breakfasts! Most
importantly, he's really happy to return for more respite shortly and if permanent care was required, he'd be more than happy to return. He really loved it there and loved all the attention.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind words, I will make sure this is shared with our team. Looking forward to seeing Dad again soon.


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Review from E H (Respite Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son arranged for me to have a week's respite holiday so I could visit relatives who lived in the area.
It was arranged efficiently but feel because of the circumstances I cannot comment fairly on the facilities and activities.
I found the whole experience enjoyable and energising after a difficult
few weeks at home where I live alone.
On arrival I received a warm welcome and was impressed by the high standard and freshness of the decor - which I noticed continued throughout. I found all the caring staff always friendly and extremely helpful. The food good with nice-sized portions but unfortunately I found the residents antisocial - the few I met in the dining room and others stayed in their rooms.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind words, I will ensure this is passed to the team.


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Review from Keith D (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the facilities first-rate.
The staff, without exception, cheerful, caring and attentive.
The food selection and quality very good.
I could fault nothing.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T S (Respite Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good, they can't do too much for you. The food is second to none. It's a pleasure to be here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Trevorlin P (Resident) assisted by family/friend published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We thought that Tennyson Wharf facilities and rooms were excellent. The activities staff made sure my mum was included at all times. Our only concern was the doctor who visited the home requested blood pressure and blood glucose tests three times a day and this was never carried out without my mum buzzing
and reminding them.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Penelope C (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home does an excellent job looking after people. Comfortable sitting area on second floor. Good job.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P G (Respite Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a nightmare week in hospital I needed to gain confidence before returning to live alone. Barchester Tennyson Wharf Care Home had a good reputation so I booked myself in for a week then a second. I have gained confidence, benefited from the good food and kindness and expert care. The home's biggest
asset is its staff team who are splendid people, with nothing too much trouble unimportant need to me no patronising. I retired 29 years ago from residential care management, CQC lay inspector and other experience in care for older people. Here is a new concept of care to what I've experienced and I like it. Barchester Tennyson Wharf Care Home is an exceptional place with exceptional staff dealing with a variety of needs for vulnerable people. A good place, thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from I G (Respite Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this is my fourth stay at Burton Waters residential home, I think that must speak for itself regarding satisfaction. The staff are always polite and helpful and will go the extra mile to sort out any problems a resident may have. If in the future I should need some temporary assistance of a personal
nature away from home, Burton Waters would be my first port of call.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L N (Wife of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My children and I have all been very comforted and consoled by the kindness and concern of all of the staff and are super impressed by the treatment that my husband is receiving. We were initially very concerned that my husband was having difficulty settling, but the staff reacted promptly and with
great care to our worries to ensure that he receives reassurance and attention which proved invaluable and effective. We are all most grateful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C T (Civil Partner of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old father-in-law was a resident for two weeks of respite care, following a fall and Covid isolation in the hospital, and quickly settled in extremely well. In his first experience of a modern care home, he was very impressed with the care and support he received. Visiting him, the family
were warmly welcomed by staff and the management was outstanding in helping and guiding us through a potentially complicated and emotionally charged process. My 90-year-old mother-in-law, who suffers from dementia and Alzheimer's, had also been hospitalised due to Covid and the knock-on effects to her medication, but on release from hospital Barchester Tennyson Wharf were wonderful in organising the transfer, initially to a room on the same floor as her husband, but then a further move to Memory Lane when a room became available. The care, compassion and attention to the details of looking after these family members have been truly exceptional. At every stage, we felt supported by professional and knowledgeable people, for whom nothing seemed too much trouble and who really understood what we were trying to achieve. We are tremendously grateful and can wholeheartedly recommend Barchester Tennyson Wharf Care Home.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for taking your time to share your lovely review and positive comments. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your feedback to the team. Thank you.


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Review from N W (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two weeks respite booked due to mother's shoulder injury, requiring care with most things. Nobody welcomed her on arrival or explained facilities etc. An information book in her room gave the only clues. District nurses, physiotherapy, and assessments booked by the home did not materialise. Resulting
in her ulcerated legs worsening (one district nurse visit when four were booked). Despite several requests, she was showered only once. The home is attractive and staff friendly and pleasant. However, the right-hand knows not what the left is doing and the home is not adequately managed. Phone calls, emails, and a handwritten note at reception expressing our concerns were met with excuses. On departing nobody bothered to say goodbye.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

I am sorry to read Tennyson Wharf did not meet the high standards we strive to provide all our residents. Thank you for taking the time to write this review and sharing your feedback. Feedback is extremely important to us to continually improve our service. I am aware of some comments you had kindly provided us with following your mother's stay and I have been trying to make contact with the number which has been left for us and haven't as yet been able to speak to anyone, please do contact me on 01522 530282 so we can discuss more.


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Review from John M (Brother of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given the level of care as listed in the ratings, we hope that the staff are awarded at least a 10% pay rise.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you for taking the time to leave our home a review. I will pass your comments and ratings on to our team.


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Review from Linda J (Wife of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and other issues. He has been in Tennyson Wharf for six months. I am extremely happy with the care and attention he receives. All the staff are attentive and professional. The activities are varied and inclusive. The home is light and airy and feels like a hotel. The food is
varied and nutritious and delicious. The garden is beautiful. He receives excellent care.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind review, I will make sure your comments are passed to our team.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (157 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager

Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.


Tracie

Tracie Roberts

Job Title: Deputy Manager

Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.


Karen

Karen Holmes

Job Title: Administrator

Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.


Dawn

Dawn Bailey

Job Title: Head Chef

Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.


Andrew

Andrew Nevard

Job Title: Head of Maintenance

Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.


Michelle

Michelle Taylor

Job Title: Head of Housekeeping

Joined: 2017

Michelle had over 15 years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.


Frequently Asked Questions about Barchester Tennyson Wharf Care Home

What types of Care is Barchester Tennyson Wharf Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Tennyson Wharf Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Barchester Tennyson Wharf Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Tennyson Wharf Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Tennyson Wharf Care Home to the centre of Lincoln?

2.7 mile(s) as the crow flies, distance by road may be significantly further.