Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.8 125 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.

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Care Provided by Barchester Tennyson Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Noutch (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Barchester Tennyson Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to report to reception


  • Parking

  • Parking available on site


Barchester Tennyson Wharf Care Home Reviews (125)

Total of 125, showing 21-40
9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Tennyson Wharf Care Home has 125 reviews.

Overall Experience

  • 107
  • 16
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Date Published

125
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Review from Susan F (Respite Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a hip replacement, I had a wonderful three weeks of convalescence at Tennyson Wharf. The Hospital's care was definitely sub-standard, so it was with relief and gratitude that I was welcomed into Tennyson Wharf and with the care and sympathy of all staff, who showed a real understanding of
my needs.


From my first visit to look around until the day I departed, I was met with warmth, friendliness, kindness and compassion. Nothing was too much trouble; the surroundings were soothing and relaxing; the food was first rate and I had some lovely discussions with all sorts of different people. I could stay in my room all day if I wished, or join in with activities as much as I wished; the carers were always accommodating.


I can thoroughly recommend Tennyson Wharf, whether for a short stay or permanent residence and I consider myself extremely lucky to have stayed in such a happy, comfortable and accommodating setting, with exceptional staff, even for such a short time.


Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you for taking the time to publish such a kind review. I will of course pass your comments to the team, and we wish you all the best in your continued rehabilitation.


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Review from R G (Relative of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the overall atmosphere at Tennyson Wharf is calm and pleasant. The acting General Manager and her team of professionals and other healthcare personnel collaborate to ensure that the resident's needs and desires are addressed whilst ensuring the highest level of safeguarding and care.
Thank
you.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind review, I will ensure this is passed to our team.


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Review from D L (Friend of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, well-kept home, in a great location, clean with a friendly atmosphere, and always a smile on the helpful carers. I would highly recommend it. All residents enjoy the cafe area where they can socialise and take part in the activities on offer.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind review. I will pass your compliments on to our team.


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Review from Jane P (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Barchester Tennyson Wharf Care Home last October after a successful period of respite care following a broken hip. Last week my mum received the most devastating news, the suicide death of her son. From the moment I rang the home and spoke to the receptionist and then the manager,
the entire team have been utterly amazing. The care, concern and thoughtfulness have been outstanding. Planting memorial bushes, flowers, endless chats and encouragement for my mum have made an unbearable time slightly more bearable.

Reply from Zoe Sheridan, Activities Coordinator at Barchester Tennyson Wharf Care Home

Thank you for your lovely review. Our thoughts are with you all and we will continue to support you in any way we can.


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Review from D J (Power of Attorney of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of our friend's residence all staff were very helpful, not only the care staff but kitchen, laundry, domestic, gardening, maintenance and administration staffs. She was treated with dignity throughout her stay. The activities available were appropriate, varied and sensitive. Management
of her care was excellent, even when she was aggressive as part of her dementia journey. Liaison with the GP was good. The diet was varied, with menu options each meal. Catering staff responded to specific needs. Towards the end of her life, staff played video messages from a niece living overseas to her, and the parish priest was able to visit her in her room. The room she had throughout was fantastic and met her wishes for space and light with views over the marina. The home was always clean and well maintained. We had no concerns for her safety and welfare. The Covid-19 situation limited visiting for most of the past 18 months, communication with us was excellent. Thank you all.

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Review from Lucy L (Daughter-in-law of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here a few times now for respite and arrived home yesterday after her most recent stay. The carehome is in a beautiful spot overlooking the marina, the grounds are lovely with a lot of effort to keep it beautiful, flowers and vegetables growing around the grounds with a lovely
seating area.
The home smells nice, you can see the residents sitting around the main area chatting and they look very settled and happy.
The whole home is beautiful inside, the rooms are lovely, food is three courses, three times a day, a fabulous selection of food, drink, snacks, tailored to the residents.
My mother-in-law can be quite "challenging" let's call it and the staff are very sweet with her and ensure she has everything she requires.
Good communication from staff and management, nothing too much trouble.
It's so refreshing being able to have respite knowing that she is in the best care.


Thank you all, see you next year.


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Review from S T (Friend of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Tennyson Wharf highly enough. The care and attention given by ALL members of the team are exemplary. The menu is very varied, nutritious and beautifully cooked and served. The views across the manor and the gardens are beautiful too!

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Review from M W (Friend of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit a lady in this care home, she always looks well cared for clean and neatly dressed her room always looks clean and more importantly she always looks relaxed and happy in the home. She says the meals are good and she is always showing me something that she has made or telling me about
the activities she has been doing.

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Review from G W (Cousin of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was very confused and scared when she first came to Tennyson Wharf. But with the patience and care of the staff, she has started to show her old self, even though her memory is mixed.

Reply from Zoe King, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your lovely review regarding our wonderful staff. It is heartening to see your Cousin having settled so well here at Tennyson and to share her journey with you to ensure she continues to enjoy life and all we have to offer.


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Review from G S (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lot of research on all local care homes. I choose Tennyson Warf for my mother. They have gone way beyond my expectations in making her feel at home and including her in activities. She is always delighted with meals and enjoys sitting outside in the lovely gardens. It is a relief to know um
is in capable hands.

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Review from A P (Son-in-law of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was fortunate to attend Tennyson Wharf on the occasion of a 105th-year-old's birthday. The home has been decorated with balloons and flowers. The red arrows had been arranged to fly past. She had been pampered and totally spoilt. A singer had been engaged and 12+ staff assembled to wish her a happy
birthday. The staff could not have been more accommodating and really made her day.

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Review from J H (Brother of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, friendly, helpful and caring.

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Review from E J (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in after I needed some respite. The staff have looked after me really well. The room is lovely, clean and bright. They meet my special dietary needs on request. They have activities every day.

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Review from Mark J (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care my Mum is receiving at Tennyson Wharf. Any questions, issues, or needs are dealt with promptly and efficiently. Although it is an emotional transition from living in your own home to moving into residential care, it couldn’t have gone any better. We as a family
are very grateful for the patience and care of everyone at the home offers Mum. She enjoys the quiz afternoons and particularly enjoyed Burns night (in the afternoon). Thank you all for looking after her and keep up the great work!

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Review from David H (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities have been excellent and the care has helped bring immediate improvement to my mum's wellbeing. I would and will recommend to everyone I know. Thank you.

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Review from P H (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here on discharge from hospital, very impressed by strict quarantine care (14 days). Food excellent, such lovely, cheerful staff, so caring. My sons arranged my place here. They chose well.

Reply from Suneil Johal, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind review. We ware so happy that you enjoyed your stay as we continue to keep up our high standards at all times.


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Review from S J (Friend of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love this home. My friend is so happy here. She enjoys the freshly cooked meals and the views from her bedroom are stunning. The staff make me feel so welcome whenever I visit.

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Review from C J (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after and have no complaints. Food and staff are very helpful.

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Review from A A (Son of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited mum at many different times and days have always found her to be very well presented and cared for. Friendly staff who are very welcoming.

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Review from J M (Wife of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was made to feel at home immediately and we were warmly welcomed into life in the home.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (157 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager

Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.


Tracie

Tracie Roberts

Job Title: Deputy Manager

Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.


Karen

Karen Holmes

Job Title: Administrator

Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.


Dawn

Dawn Bailey

Job Title: Head Chef

Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.


Andrew

Andrew Nevard

Job Title: Head of Maintenance

Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.


Michelle

Michelle Taylor

Job Title: Head of Housekeeping

Joined: 2017

Michelle had over 15 years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.