Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.8 125 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.

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Care Provided by Barchester Tennyson Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Noutch (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Barchester Tennyson Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to report to reception


  • Parking

  • Parking available on site


Barchester Tennyson Wharf Care Home Reviews (125)

Total of 125, showing 41-60
9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Tennyson Wharf Care Home has 125 reviews.

Overall Experience

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  • 16
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Date Published

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Review from Kim W (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Tennyson Wharf for about 5 weeks. We are happy with the care and attention, my mum seems content too.

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Review from Andy S (Son of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very presentable home. The rooms are similar to a hotel. Very clean and have all of the necessary facitlites. All of the staff have been helpful and very friendly. To be blunt if my dad is remotely pleased then it must be excellent. Would recommend to anyone who is needing any sort of care.

Reply from Suneil Johal, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for the lovely review. We always aim to please and go that extra mile to ensure our residents are happy and well cared for.


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Review from I G (Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second stay here and I can thoroughly recommend Tennyson Wharf for the care and kindness you receive from all the staff.

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Review from T F (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and accommodating.

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Review from Martin S (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care home and my dad settled in very quickly and is also happy with all aspects of his care. The meals are excellent and all the staff are very kind and caring.

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Review from F B (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. The staff are very approachable and my mum is very well cared for. When she was seriously ill 18 months ago, the staff noticed very quickly and monitored her closely.

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Review from Donna J (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been coming to Tennyson Wharf for respite since it opened and will go nowhere else. The care is fantastic, staff are approachable, kind and empathetic. The rooms and environment are stunning. Mum has made a fantastic friend at the home and visits regularly when she is not in respite and
is always greeted with a friendly smile and a wonderful cake and coffee.

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Review from Susan B (Sister of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home. It is very clean and tidy with lovely gardens. The staff go out of their way to treat the residents with respect and dignity. I must say the activities they do to keep residents stimulated are great. Something different every day and all dietary needs are met with tasty healthy meals.

Reply from Sylvia Duz, General Manager at Barchester Tennyson Wharf Care Home

Thank you so much for your review. Your comments will be shared with the team. We look forward to you visiting again in the near future.


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Review from M C (Resident) assisted by family/friend published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have thoroughly enjoyed my stay at Tennyson Wharf. Very welcoming and friendly staff accommodated in every way. A bit sad to be leaving. The food was exceptional. I loved the idea of resident of the day as it made me feel a bit special, as I could choose something different from the menu to eat. Exceptional
care at all times. I also had lots of laughs with staff. A huge thank you to all staff and management. I will keep in touch.

Reply from Suneil Johal, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind words. We look forward to welcoming you back any time you need our help.


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Review from J B (Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything here is second to none. The care team and support team can't do enough to help. Food is amazing and lots of activities on offer. I would certainly recommend to anyone short or long term.

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Review from M S (Friend of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend two times a week. I find Tennyson Wharf very clean, tidy and very friendly and helpful in all aspects of care.

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Review from I S (Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home clean and tidy and well looked after. The food is tasty and there are plenty of activities to keep one engaged and occupied.

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Review from K L (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all at the care home who helped us celebrate our Mums 84th birthday. The decorations and home made cake were very much appreciated, as was the lunch on the top floor dining room. The staff team are kind, professional and courteous at all times.

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Review from Elaine L (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at 20 care homes before deciding on Tennyson Wharf for my mother. It was by far one of the best I had seen. Lovely scenic views and great friendly staff, offering the best care possible. Highly recommended.

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Review from T B (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, comfort and food. What else could you want for a loved one?!

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Review from S T (Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care. The home is beautiful and the staff are extremely kind and helpful. The food is lovely and the setting is delightful. If I am ill again I shall certainly come back. Would really recommend.

Reply from Ricahrd Pindani, General Manager at Barchester Tennyson Wharf Care Home

Thank you, for your wonderful comments. You are warmly welcome to come and visit us anytime, whether it is to share a coffee and cake and some social time, or join us for one of our fabulous activities!


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Review from Alistair L (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A first-class care home in terms of; location; care; environment; cleanliness. Expensive and many would not be able to afford this attractive venue. All staff are very friendly, caring and attentive.

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Review from G V (Friend of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceeds all expectations - delightful, beautiful rooms, staff are amazing. I wish I could live here, had coffee and cake with the manager, how lovely she is, so supportive to everyone.

Reply from Richard Pindani, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your very kind review, we look forward to seeing you at Tennyson again.


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Review from S J (Friend of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how lovely the staff are at Tennyson Wharf.
All caring, compassionate and considerate. Reception staff are warm and welcoming an asset to the home. The new manager seems to have made a big difference and staff are happy. It's truly lovely to see.

Reply from Sue Astill, General Manager at Barchester Tennyson Wharf Care Home

From all of us here at Tennyson, thank you for your kind comments. It is lovely to hear our staff are making a positive difference to the lives of our residents and their family and friends.


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Review from S S (Friend of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say a big thank you to everyone at Tennyson Wharf for looking after my best friend so well. What a difference a couple of months makes. You have a wonderful new manager who is leading you well and everyone seems so happy. The food is lovely, nothing is ever too much trouble. You are all amazing
people which is a huge comfort. A big thank you to everyone.

Reply from Sue Astill, Operations Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind review. We are very pleased that your friend is enjoying living with us. We are very proud of our staff and the care they provide here at Tennyson Wharf.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (157 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager

Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.


Tracie

Tracie Roberts

Job Title: Deputy Manager

Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.


Karen

Karen Holmes

Job Title: Administrator

Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.


Dawn

Dawn Bailey

Job Title: Head Chef

Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.


Andrew

Andrew Nevard

Job Title: Head of Maintenance

Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.


Michelle

Michelle Taylor

Job Title: Head of Housekeeping

Joined: 2017

Michelle had over 15 years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.