Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.8 125 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.

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Care Provided by Barchester Tennyson Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Noutch (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Barchester Tennyson Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to report to reception


  • Parking

  • Parking available on site


Barchester Tennyson Wharf Care Home Reviews (125)

Total of 125, showing 61-80
9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Tennyson Wharf Care Home has 125 reviews.

Overall Experience

  • 107
  • 16
  • 2
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Date Published

125
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Review from R S (Nephew of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie has been at Tennyson Wharf the care home for a year now. Things were rocky for a while, but have improved significantly. We are now very happy with her care. My family and I feel she is safe and well looked after now. Lots of things to do and food is great. Lovely setting on The Marina, with
great views from the rooms and lounge.

Reply from Sue Astill, Operations Manager at Barchester Tennyson Wharf Care Home

Thank you for taking the time to complete a review and for your lovely words. We are glad that your Auntie feels safe and well looked after. Looking forward to seeing you again soon.


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Review from Claire D (Daughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of yours over a year. Mum is treated with the utmost respect and dignity. The manager is extremely approachable and takes action with any issues if needed. The home offers excellent facilities and the team are happy and welcoming.

Reply from Sue Astill, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your lovely comments. We are proud of our Home and our Team and strive to do our very best to ensure all our residents and their families enjoy their lives to the fullest.


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Review from Yvette B (Daughter of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new lady has become the interim manager of Tennyson Wharf she has shown support for my sister and I as my mym slips into end-stage dementia.
She has actioned referrals to CPN for mum and kept us informed at all times.

Reply from Dawn Sheldon, Admin Assistant at Barchester Tennyson Wharf Care Home

It is heartening to know that you feel your mum, as well as you as a family, are being very well supported by Tennyson Wharf


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Review from Lynn R (Regular Volunteer) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to compliment you on your carers, nurses, cleaners, gardener, hairdresser and above all the lovely receptionist............ I have visited for 16 weeks as a volunteer visiting a lady in your care, and just really think it is a wonderful atmosphere you provide for your 'extended family' as that's
what it feels like to me!


Well done and thank you, you restore my faith!!!


Reply from Sue Astill, Operations Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We are so delighted that you have found our home so welcoming - we are proud to feel like a family here at Tennyson Wharf. We feel like one big family too!!


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Review from V D (Niece of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. Everyone from the receptionists to the actual carers are very kind and friendly. My Aunt is treated with the utmost respect and privacy. I would definitely recommend it to future residents.

Reply from Sue Astill, Operations Manager at Barchester Tennyson Wharf Care Home

Thank you for your very kind review. We are delighted that your Aunt is enjoying living with us and it is great to hear that you would recommend us.


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Review from J S (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with the professionalism and kindness of each member of staff.

Reply from Sue Astill, Operations Manager at Barchester Tennyson Wharf Care Home

Thank you for your lovely review. We are very proud of our recruitment and training process to make sure that we have the best staff possible. We are very proud of our staff at our home.


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Review from Peter S (Husband of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, I have only ever experienced friendly warm service form all the staff members at Tennyson Wharf. My wife has been looked after extremely well, sometimes in difficult circumstances. Always given a friendly greeting by all the staff who I meet on my visits. The carers and all
staff members care, which is the most important aspect of their job.

Reply from Katya Petrova, General Manager at Barchester Tennyson Wharf Care Home

There is nothing better than learning from family members that our residents are well cared for and thrive in our home. We also pride ourselves on our wonderful staff, without whom it would not be possible and it is great for them to receive such positive and warm comments. Thank you.


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Review from Ivor H (Wife of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyable, the staff really make you welcome. The home is kept to a very high standard with a calming atmosphere. Would like more activities.

Reply from Katya Petrova, General Manager at Barchester Tennyson Wharf Care Home

Our thanks for your comments. We all certainly take pride in our lovely Home. With regards to Activities, we have engaged two new Activity Co-ordinators and they are doing a sterling job in bringing new and exciting activities into the Home which we are sure your husband, and all, will enjoy!


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Review from Yvette L (Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased I have found somewhere so kind and helpful as I cannot do like I used to. I am afraid it comes to us all, so well done to everyone here.

Reply from Katya Petrova, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind comments. It makes us very happy to learn that you are happy living here with us!


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Review from Amanda F (Friend of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm friendly place.
Nothing too much trouble will help with any request etc.
Very homely and Christmas decorations are beautiful.

Reply from Dawn Sheldon, Admin Assistant at Barchester Tennyson Wharf Care Home

Your comments are much appreciated. It is wonderful to know visitors into our home, and our residents, feel warmly welcomed and looked after.


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Review from H A (Husband of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing services by staff in administering medications and nutrition via the PEG.
A hardworking dedicated team of carers providing excellent hygiene care with dignity and empathy.
Resident rooms are kept clean and tidy every day.
Laundry staff provide excellent services of clothes washing
and ironing.
Activities provided are diverse and support resident social interaction and make them feel valued and happy.
A better usage of the smart screen in the café area to project music concerts for residents on days when no activities are provided.

Reply from Dawn Sheldon, Admin Assistant at Barchester Tennyson Wharf Care Home

Thank you for your considered comments encompassing all areas of our home. We certainly work hard as a team to provide a great service to our residents, their family and friends, and indeed all visitors into our home. We have taken on board your comments regarding our smart screen, and our activities coordinators will ensure it is operational


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Review from Liam H (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely environment.
Organisation and care has improved greatly since this manager has arrived.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review – we are pleased to hear that you have enjoyed the lovely feel of Tennyson Wharf. We are proud of our beautiful home and the care that we provide.


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Review from Jo S (Wife of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a regular visitor to this facility and I can't think of a better place for him to visit and meet other males.
Wednesday is the highlight of his week as for the rest of the week he is under a petticoat government.
The staff are amazing, nothing is too much trouble and we are always sure
of a smiling face.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

It is great to hear your husband always looks forward to joining in with our Wednesday Gentlemen's Club, which warmly welcomes both our residents and members of the community. It is also lovely that you both find our staff friendly and welcoming. Thank you!


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Review from I M (Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment they allowed me to be admitted very late in the evening and got me to bed on the first night everything has been wonderful. The staff are all helpful and lovely and kind and the food. The chef is surely one of the top chefs in the country. All facilities excellent.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We are very proud of our staff so I am delighted to hear that you are finding them to be very good and that our chef is standing out so well to you. We do ensure that the food provided is top quality and cooked to how you like it.


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Review from Jane R (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has struggled with depression since the death of my stepfather 3 years ago, had lost all interest in life and what was happening around her. I discovered that she could go to Tennyson Wharf for the day and suggested it. She has visited various care homes over the years to see friends and
relatives and wasn't impressed with the idea but agreed to go and look. One short visit persuaded her to give it a try. I dropped her off at 10 am looking forward to it but slightly nervous as she wouldn't know anyone. I collected her at 4 pm and couldn't believe the difference in her. She walked out with her shoulders back, her head up and she was no longer shuffling like a little old lady. That transformation continued through the following week as she talked daily about what she'd done and when we arrived for the second visit and she was greeted by her name as soon as she set foot in the door I knew it was all going to be ok. She is now planning a stay when I go on holiday.

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Review from Martin J (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Points:
Comfortable; clean; spacious and relaxing environment. No-one rushing about or shouting - thus keeping stress for residents and visitors to a minimum.
Staff are genuinely caring and all seem to know where residents are at any particular time; however, residents are free to 'wander' without
being 'told off'. This creates a lovely atmosphere. More like a hotel, to be honest.
Menu looks good and creative. Catering staff are very tolerant of late-comers (and the inevitable 'moaners'). Tea and coffee freely available. Visitors are encouraged to self-serve, though staff are always at hand if required.
Great views from Mum's room; and the sitting and dining rooms.
The room is exactly the right size and is NOT stiflingly hot.
Easy to contact a senior member of staff if necessary.
Loads of activities, including Mum's favourite - the mum and toddler group
Bad Points:
Apart from the cost (!), there are NO bad points. I would recommend this Home without any hesitation.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind review - we are pleased that your Mum is enjoying her stay at Tennyson Wharf and that you are finding the atmosphere, food and activities up to our high standard that we would expect. We look forward to seeing you again soon.


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Review from S B (Friend of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five-star rest home.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review.


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Review from Alicia B (Friend of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even a weekly visit to our dear friend is enough to lift my spirit up as always welcome by smiley members of staff. Our friend enjoys a warm happy atmosphere with kindest and respect. Excellent, spotless facilities add to the caring in this bright Home.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind review. We want everybody to feel at home at Tennyson Wharf and our staff members are a vital part of that so we are delighted to hear your review.


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Review from K B (Friend of Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience was being invited to help with the entertainment at the official opening. Being resident on the nearby estate, I have continued to support fundraising and open days. As a result of this, I have become friends with a couple of residents and on a number of occasions enjoyed an excellent
meal in their company. All the staff come over as very caring and considerate.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your review K B - we are so pleased that you are part of the community at Tennyson Wharf. We look forward to seeing you again soon.


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Review from Heather W (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother died in March of old age and infections. The care my mother had was wonderful and every possible thing was done for her comfort. The staff were extremely caring with both her and us and we were delighted with the happy family feel of the care home from everyone involved including
cleaners, gardeners, tea trolley, reception and of course, nurses and carers. It is an extremely high standard home, very clean and nice smelling. Well done!

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. Our staff take great pride in our home and the care that we provide so we are very pleased that your mother enjoyed her stay in Tennyson Wharf and that you found the care to be wonderful.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (157 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager

Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.


Tracie

Tracie Roberts

Job Title: Deputy Manager

Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.


Karen

Karen Holmes

Job Title: Administrator

Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.


Dawn

Dawn Bailey

Job Title: Head Chef

Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.


Andrew

Andrew Nevard

Job Title: Head of Maintenance

Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.


Michelle

Michelle Taylor

Job Title: Head of Housekeeping

Joined: 2017

Michelle had over 15 years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.