Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.8 125 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.

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Care Provided by Barchester Tennyson Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Noutch (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Barchester Tennyson Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to report to reception


  • Parking

  • Parking available on site


Barchester Tennyson Wharf Care Home Reviews (125)

Total of 125, showing 81-100
9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.825) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Tennyson Wharf Care Home has 125 reviews.

Overall Experience

  • 107
  • 16
  • 2
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Date Published

125
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10
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Review from Monica B (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed by the reception we received from a member of staff who was so happy and welcoming and obviously was really proud of the care and facilities on offer. We have found this to be true - everyone has been so kind to mum. The care has been brilliant - my mum has been transformed in
one day! From not wanting to get out of bed and get dressed, my mum has been showered, hair is done and she has eaten a wonderful meal with lovely residents in the dining room. Lovely environment, clean and stimulating, friendly and personable manager with a bouquet of flowers for mum to welcome her. Thank you.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We are delighted that the care that your mum received has met our own expectations that we wish to deliver.


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Review from B B (Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just needed care for a few days and I received it in abundance.
A warm happy atmosphere. Thank you.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review - we are so pleased that you enjoyed your stay at Tennyson Wharf. We always strive for an outstanding experience for our residents and we hope to see you again to stay with us.


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Review from S M (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good - spotless, bright and cool. Good facilities and location. Good food. Attentive and friendly staff.
Not so good - confusion caused due to invoicing policy i.e one person stated at end of 2-week respite care, another stated it should be paid up front.

Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We are very proud of our home and its setting and we are delighted to hear that you found our staff to be attentive and friendly.
Sorry to hear that you received miscommunication in regard to our invoicing policy - we will ensure that staff are fully aware of all possible procedures going forwards. We hope your Mother is continuing to enjoy her stay with us at Tennyson Wharf.


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Review from A W (Son-in-law of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the 14 months of my relative's residence, I have been extremely impressed with the helpfulness and friendliness of the staff. It is clear it is a 'happy ship'.
In addition, my relative was treated with courtesy dignity and respect as well as with patience and prompt attention to her needs.
Barchester is, in relative terms, expensive, but 'you get what you pay for'. Doubtless, I shall be booking in in a few year's time.

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Review from Elaine B (Friend of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tennyson Wharf Care Home is an amazing place, the staff are very friendly and helpful and the residents are always happy. Lots of variety. Feels like a spa.

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Review from J H (Friend of Resident) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited residents in other care homes in recent months, I am impressed by the overall ambience of Tennyson Wharf Care Home.
It is a pleasure to see my friend happy here despite his physical limitations.
The situation and surroundings are perfect and the cleanliness, staff, food and facilities
are far ahead of those other homes I have visited.
However, all of these advantages are reflected in the fees and it is not for those of limited means.

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Review from Pauline Y (Friend of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in all aspects and very helpful and courteous, as in a first-class hotel. Expensive but worth it.

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Review from R C (Son of Resident) published on 3 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall experience for my mother, the staff were very friendly although they were short-staffed at times.

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Review from Margaret S (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had three stays at Tennyson Wharf Care Home. The staff are excellent food is better than a lot of first-class restaurants, rooms are lovely with a good outlook and very clean.
I like the time staff spend with my husband nothing is too much trouble.
We have to travel 35 miles to Tennyson
Wharf. There are two others a lot closer but the standard is no way as good. That's why I am happy to travel.

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Review from D G (Respite Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful time here the food is very good.
The staff are very kind and helpful everything was wonderful.
I will miss the company of staff and residents.
Thank you all!

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Review from Ruth H (Daughter of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always stated firmly that she never wanted to go into a home. However, a fall and subsequent hospital stay left her too weak to go home, her Alzheimers had gone into overdrive and respite care was required.


Barchester Tennyson Wharf offered amazing space, with large private, ensuite bedrooms,

spacious lounges and wide corridors. My mother was used to her own company and privacy and did not want to feel 'packed in'.


The quality of the menu, food freshly cooked on the premises and a remarkable variety of choices


Sufficient staff (mostly permanent) treated the residents with genuine kindness and dignity


The convenience of location - means no traffic problems shortening the time available to visit.


After a few days, my mother relaxed, clearly enjoying herself; much to her surprise. The superb food, leisurely meal times during which staff encouraged conversation and interaction. The consistent level of care and attention given to all completely won her over. We strongly recommend this home.


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Review from Adrian L (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, you feel you have entered a 5-star hotel. It does not feel like a care home which is important to a new resident who is afraid of staying in a home. The level of care, the most important, is first class. The standards of accommodation and facilities support the high standard of care. Would
I want to stay there? Yes!

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Review from Jill C (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a short stay receiving the best palliative care anyone could wish for. Excellent nursing, treated with dignity, compassion and dare I say 'love'.
The care also extended to all the family. All I can say is thank you. Our mum's last days were as perfect as we could hope for given how poorly
she was.

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Review from L L (Daughter-in-law of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care for mum-in-law after a hospital visit (due to a fall).
The staff are always smiling, courteous and treated both mum-in-law and family with tolerance and understanding.
Facilities and surroundings fabulous, food excellent and a "can-do" attitude made her stay easier for all concerned a
reluctant resident she was sad to leave.

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Review from Alicia B (Friend of Resident) published on 25 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the pleasure of visiting one of your residents on a weekly basis and also a couple of other friends who were staying with you for a week to recover from an operation.


My personal experience was and is very positive. My friends are always in a happy mood and this reflects how comfortable they

are. I love the friendly atmosphere I feel in every visit and also to see other residents having fun with activities for their ability.

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Review from J P (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sadly Tennyson Wharf is very smart but doesn't quite deliver. My father complained of being cold overnight and decided to combat the problem by keeping his clothes on. Why wasn't this solved by turning up the heating and/or using more bedding? We tried ringing him and were told he'd phone back - it
never happened. There was more but the above demonstrates the problem.

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Review from John P (Husband of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If all care were as good as this there would never be any bed blocking again. My wife spent her last days at Tennyson Wharf and I could not praise the staff highly enough. From the boss to the domestic staff they were all superb. They all offered to help and were always pleasant and cheerful.
Pricey
but worth every penny.

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Review from J H (Daughter-in-law of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Tennyson Wharf is an extremely good care home that benefits from an outstanding location by the Birton Waters. The care staff are very friendly and as a visitor, on a regular basis (3-4 times a week) I have been made to feel like one of the family. Sadly Mum doesn't take advantage of the many activities
offered but she is treated with dignity and endless patience by those caring for her.

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Review from R M (Friend of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is expensive, sometimes there don't seem to be enough staff to justify the money. But all staff are without exception friendly and competent.
Occasionally messages don't get passed on, e.g. about taking residents out.
Sometimes the cleanliness of the bathroom and bedroom are not quite
up to standard.
Activities staff do their best, perhaps not always tailoring to individual residents competencies and wishes. More trips out would be good.
Overall the home has a good atmosphere.

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Review from Rebecca P (Power of Attorney of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my client to Tennyson Wharf Care Home I've noticed a marked change in her mood and health. The care staff are always on hand and regularly check if she needs anything. The choice of activities are brilliant to keep her engaged. My only concern is that often other residents enter her room
without asking.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (157 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager

Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.


Tracie

Tracie Roberts

Job Title: Deputy Manager

Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.


Karen

Karen Holmes

Job Title: Administrator

Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.


Dawn

Dawn Bailey

Job Title: Head Chef

Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.


Andrew

Andrew Nevard

Job Title: Head of Maintenance

Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.


Michelle

Michelle Taylor

Job Title: Head of Housekeeping

Joined: 2017

Michelle had over 15 years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.