Smallbrook Care Home

Smallbrook Care Home, Suffolk Close, Horley RH6 7DU
Submit a Review
9.2 30 Reviews
  • Smallbrook Care Home, Horley
Smallbrook Care Home is registered for 41 spacious single en-suite bedrooms, stylishly and comfortably decorated (they are also able to offer some bedrooms with ceiling tracks for residents who have increased mobility needs). Many of the decorated bedrooms overlook beautiful landscaped gardens & outdoor areas.

Smallbrook is designed to cater for those living with dementia or are frail/elderly. Led by trained and passionate staff, Smallbrook aims to offer the best person-centred care in a 'homely' environment by kind, friendly and caring staff. Permanent residency and short respite stays are also available.

Smallbrook Care Home is a purpose-built home which means it is able to offer spacious comfortable rooms and communal areas, including large vaulted ceiling Boat House lounge, separate dining room, bistro, hairdressing salon, library, computer facilities, sensory room & a south-facing terrace overlooking the gardens - to name a few! Smallbrook proudly offers a variety of day-to-day activities for residents both within the home and external trips, all planned and delivered by a very dedicated and devoted team of lifestyle co-ordinators.

Smallbrook Care Home has its own chef who offers nutritious home-cooked meals throughout the day (catering for dietary requirements if requested). They also incorporate the kitchen as an important part of the planned activities and past-times, remembering meals from a different era.

Smallbrook is situated in a residential area but near local amenities, local GP's, shops, convenient transport links & a short drive from Gatwick airport.

If you are considering a care home for your loved one and you would like more information about Smallbrook Care Home, you can call the home or visit the friendly team.

Show Smallbrook Care Home on the Map

Care Provided by Smallbrook Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ela Makuwa (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Smallbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,530
    • Self-Funded Residential Dementia Care from £1,530
    • RESPITE Self-Funded Residential Care from £1,640
    • RESPITE Self-Funded Residential Dementia Care from £1,640
  • (these prices are only a guideline, please contact Smallbrook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome anytime.


  • Parking

  • Disabled parking, wheelchair access and free parking on site.


Smallbrook Care Home Reviews (30)

Total of 30, showing 1-20
9.2

Smallbrook Care Home has a Review Score of 9.2 (9.175) out of 10, based on 8 reviews in the last 2 years. Over all time Smallbrook Care Home has 30 reviews.

Overall Experience

  • 17
  • 11
  • 2
  • 0
  • 0

Date Published

30
1
2
8
22

Review from Carolyn J (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service carers that really care my mother is in later stages of Alzheimer's which has been an emotional rollercoaster for me but the staff at Smallbrook Care Home have given me so much emotional support and keep me updated at all times about how my mother is doing.
Living in Wales it was
essential to find the best care available for mum who's from Crawley.
I can't thank all the stall enough for the excellent care and compassion provided at Smallbrook from care assistants catering staff. Handy man, OT and management you couldn't find more genuine and dedicated people.
I would highly recommend Smallbrook care home and thank them from the bottom of my heart for giving so much warmth compassion and outstanding care to my mother and the amazing support given to relatives giving peace of mind knowing our relatives are safe and really cared for .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonya K (Niece of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home for your loved one, I can’t recommend Smallbrook Care Home highly enough. The staff and service that was provided were outstanding. Living over 70 miles away, the care given to my dear Aunt was exemplary, and I had no need to worry that she wasn’t being looked after
in the way she deserved. Always kept up to date on how she was doing and when I visited, I was welcomed like a good friend. Every member of staff that I met was kind, courteous and understanding.
Thank you to all the amazing staff at Smallbrook Care Home, you’re all fabulous and do an amazing job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely home, where our mother seems to have settled well. Rooms are clean and spacious, with a great outdoor space. The staff are management are very caring. Activities offered are good, but a little limited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon W (Son of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the staff and management for the kindness and professionalism provided to my mother during her whole stay. Throughout her stay, I was confident that she was well looked after and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara J (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the professional and compassionate care you provide for our father. When we visit we can observe the respectful and dignified care your staff provide to all residents. You are always smiling and I watch you all treat the residents and each other with respect. If I have
to come into care I would come to Smallbrook. I would not be scared. The food is amazing and my father would not have reached 94 years old without you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Wife of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have always found Smallbrook Care Home friendly and caring. My husband has found settling in extremely difficult, but at last seems more settled! Thanks to Smallbrook. It does upset me sometimes to see him not wearing his own clothes - although I do understand how this can happen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita F (Niece of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the home today for my aunt's birthday. They had provided a quiet lounge upstairs, and someone had even made a delicious Victoria Sandwich Cake for the occasion. Very friendly, supportive and patient staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum spent a short time in Smallbrook at a very challenging time. Throughout her stay, all the staff, from management to caring staff, were wonderful. We were well informed about how Mum was each day when we visited, and staff were always on hand to answer any questions, and always eager to
help and make sure both Mum and us as a family were happy with everything. They're a very caring team, and we chose Smallbrook because I had received personal recommendations from friends with experience in their care. I wouldn't hesitate to recommend them from our experience.

Reply from Loren Johns, Manager at Smallbrook Care Home

Our team at Smallbrook work so hard to ensure everyone receives the best possible care during our time with us, so thank you very much for your kind words, it is really appreciated, and we're grateful for you choosing us to support you and your family at a challenging time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally L (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Smallbrook since June 2022. She took a while to settle as she felt she lost her independence- she is now settled. The staff are fantastic and allow Mum to be as independent as she wants to be. She loves the staff, and she says the meals are lovely - although she thinks she eats too much.
As we tell her, you don’t have to eat everything they offer you. They have entertainment recognising all the occasions throughout the year and plenty of activities that residents can choose to join in with if they choose. Keep up the good work, Smallbrook.

Reply from Loren Johns, Manager at Smallbrook Care Home

Hi Sally, thank you so much for your review. We are really happy to hear your Mum has settled in well and is enjoying her time with us. We know all too well how tricky it can be to resist the delicious treats on offer!
The entertainment and events are something we make a real effort with, and we are always keeping an eye out for things we can celebrate together at the home, so thank you for joining us for these.
Look forward to seeing you at Smallbrook again soon!
Thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine S (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home had a wonderful Valentine's Day party for all the residents including friends and family, providing a band with singers and a delicious cream tea. All the carers joined in with making it a happy fun-filled day for all.

Reply from Loren Johns, Manager at Smallbrook Care Home

Hi Elaine, it was such a lovely day, and I'm so pleased you were able to join in! Thank you for your review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Sister of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident here since May 2022 and has always been very happy here. There are always activities going on and whilst he doesn’t choose to join in with everything, there are lots of things he enjoys, such as art, music, trips out to the local garden centre. Recently they had a Valentine's
Afternoon Tea with cakes and scones and music from a local country band. It was lovely. Lots of dancing and singing along, and delicious cakes. We thoroughly enjoyed the occasion and all the residents and staff who I saw seemed really happy.

Reply from Loren Johns, Manager at Smallbrook Care Home

Thank you so much for your wonderful feedback! We try our very best to keep our residents happy and healthy!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin S (Nephew of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my aunt and got an update on her progress since returning from the hospital. Spoke to several staff on various issues and was given comprehensive and clear answers to my questions. Very pleased with the support and care she is getting.

Reply from Loren Johns, Manager at Smallbrook Care Home

Thank you so much for your feedback, Colin.
We are so glad you're happy with everything your Aunt is receiving, and look forward to having you back to visit us soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Wife of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A smaller establishment of 40-rooms, which is mainly on the ground floor and east for residents to navigate. Rooms are a good size, with en-suite facilities. There is a fenced garden that residents and visitors can use, weather permitting. A communal lounge with TV and music where staff conduct activities.
A small area off the lounge supplies coffee/tea etc for residents and their visitors to have a quiet chat in a bistro setting. All rooms have a TV. Staff are friendly and helpful and make a happy atmosphere in the home.

Reply from Loren Johns, Support Manager at Smallbrook Care Home

Thank you for your positive words. We are always looking for ways to improve, and we were surprised to hear that, in your opinion, we weren't meeting the highest possible standards for cleanliness, safety/security. Please rest assured that this has been raised with Management as a priority. During Covid-19 we've focused carefully on high standards of safety and cleanliness, and this has ensured that we have no active cases of Corona, but we're always open for improvement!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill D (Daughter-in-law of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an incredibly difficult to make a decision to move a much loved relative into a care home. Smallbrook from the moment of enquiry and during the 1st visit, made the decision so much easier. The welcome, the atmosphere and lovely ambiance of Smallbrook have not faltered since my mother-in-law went
to live there in February 2020. As a family we can visit her anytime and find her looking happy, well presented and obviously well cared for. The cleanliness of her room and all the areas in the home are exemplary. Her clothes are beautifully laundered and put away. During COVID-19 lockdown we were unable to visit but received regular updates. Just recently we were able to socially distance visit in the garden for the first time in 12 weeks for 15 minutes. Being able to do this was so reassuring in these terrible times. My mother-in-law radiates the amazing care the staff have provided from the manger, the care workers and all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved our mother to Smallbrook due to the lack of resident entertainment/activities during the daytime at her previous care home. We believe Smallbrook do continue to provide good daytime activities. However, there remains room for improvement in this area. Generally, the restaurant offers a good
selection of quality and nutritious food. The size and furniture content of the room is spacious and of a good standard for the monthly cost. Finally, a special mention goes to all the staff that provide a good service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm perfectly satisfied with the care my mother is receiving at Smallbrook Care Home. The staff and management are kind and considerate at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole - a good caring care home. The staff are caring and helpful and make the residents feel at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Sister of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly it is impossible to have a coherent and constructive discussion/review with my sister. She has very limited hearing and one gets responses which have little to do with the question. This is not surprising as she is in a home for people with dementia.
She has been in Smallbrook for some 18 months
now and has settled in as well as one would expect. I see no signs that she is not getting the care required in comfortable surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support my mum has been receiving has been great. I do not think any more could be done to look after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Husband of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, polite and understanding staff. Residents are well cared for, meals are good, the environment is clean. Activities are provided and encouraged. Very alert to health issues and calling GP in quickly as necessary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.175)

Overview of Review Score

The Review Score of 9.2 (9.175) out of 10 for Smallbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Smallbrook Care Home is calculated as follows: ( (65 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 95 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.554 Points relating to the number of positive Reviews for Smallbrook Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 7 Positive Reviews ÷ 8.2 = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Camille

Camille Corbett

Job Title: Manager, Smallbrook Care Home

Joined: 2016

Camille is our wonderful, friendly and caring Manager at Smallbrook Care Home. She is a registered general nurse and holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adult Residential Management). With a wealth of experience in managing care homes, Camille is a great asset to Smallbrook Care Home.


Camille is a kind and passionate lady who is devoted to providing the best leadership to our teams in order to provide the best service for residents in a 'home from home' environment. In Camille's absence, Smallbrook Care Home has 2 excellent Deputy Managers and a senior Administration Manager who are dedicated to running the best home possible.


Frequently Asked Questions about Smallbrook Care Home

What types of Care is Smallbrook Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Smallbrook Care Home provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Smallbrook Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Smallbrook Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Smallbrook Care Home to the centre of Horley?

0.2 mile(s) as the crow flies, distance by road may be significantly further.