Smallbrook Care Home

Smallbrook Care Home, Suffolk Close, Horley RH6 7DU
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9.2 30 Reviews
  • Smallbrook Care Home, Horley
Smallbrook Care Home is registered for 41 spacious single en-suite bedrooms, stylishly and comfortably decorated (they are also able to offer some bedrooms with ceiling tracks for residents who have increased mobility needs). Many of the decorated bedrooms overlook beautiful landscaped gardens & outdoor areas.

Smallbrook is designed to cater for those living with dementia or are frail/elderly. Led by trained and passionate staff, Smallbrook aims to offer the best person-centred care in a 'homely' environment by kind, friendly and caring staff. Permanent residency and short respite stays are also available.

Smallbrook Care Home is a purpose-built home which means it is able to offer spacious comfortable rooms and communal areas, including large vaulted ceiling Boat House lounge, separate dining room, bistro, hairdressing salon, library, computer facilities, sensory room & a south-facing terrace overlooking the gardens - to name a few! Smallbrook proudly offers a variety of day-to-day activities for residents both within the home and external trips, all planned and delivered by a very dedicated and devoted team of lifestyle co-ordinators.

Smallbrook Care Home has its own chef who offers nutritious home-cooked meals throughout the day (catering for dietary requirements if requested). They also incorporate the kitchen as an important part of the planned activities and past-times, remembering meals from a different era.

Smallbrook is situated in a residential area but near local amenities, local GP's, shops, convenient transport links & a short drive from Gatwick airport.

If you are considering a care home for your loved one and you would like more information about Smallbrook Care Home, you can call the home or visit the friendly team.

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Care Provided by Smallbrook Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ela Makuwa (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Smallbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,530
    • Self-Funded Residential Dementia Care from £1,530
    • RESPITE Self-Funded Residential Care from £1,640
    • RESPITE Self-Funded Residential Dementia Care from £1,640
  • (these prices are only a guideline, please contact Smallbrook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome anytime.


  • Parking

  • Disabled parking, wheelchair access and free parking on site.


Smallbrook Care Home Reviews (30)

Total of 30, showing 21-30
9.2

Smallbrook Care Home has a Review Score of 9.2 (9.175) out of 10, based on 8 reviews in the last 2 years. Over all time Smallbrook Care Home has 30 reviews.

Overall Experience

  • 17
  • 11
  • 2
  • 0
  • 0

Date Published

30
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2
8
22

Review from Nicky J (Daughter of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Smallbrook for 8 months and is very happy. We viewed many care homes and Smallbrook stood out. The bedrooms are a lovely size. The building is spacious and modern. The staff are very caring and kind. We have resident family meetings with the managers to discuss the running of the
home and any suggestions are considered and taken on board.

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Review from Frances A (Niece of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has brain damage from a motorbike accident when he was a teenager. Social services placed him in a studio flat so that he had independent living, this became increasingly difficult, he was vulnerable and very lonely. Not now, he is washed every day, fed and warm with company, everything we
have wanted for him. So much pressure has been taken off the family because he is looked after.

Reply from Loren Johns, Support Manager at Smallbrook Care Home

Thank you so much for taking the time to submit a review for Smallbrook. We are always so pleased to receive positive feedback, and that your Uncle is in a much happier place.


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Review from K R (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum stayed here for 2 weeks. The manager and senior care nurse were friendly and helpful. My mum enjoyed her stay.

Reply from Loren Johns, Support Manager at Smallbrook Care Home

Thank you for your review of Smallbrook Care Home. We are pleased to see that you have rated many areas of our Home in high regard and that your Mum enjoyed her stay with us. We note that you feel some areas may require improvement and we are always working hard to ensure the best levels of care in all areas. Your comments have been raised with senior management and we will work together to ensure that staff make improvements in this regard. Thank you once again and wishing you all the very best.


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Review from C N (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, lots of activities, friendly staff, nice room and en-suite.
Our dad received a good level of care.

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Review from M F (Wife of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after with pleasant and helpful staff. Management very approachable and helpful. My daughter visited and was impressed with the overall appearance of the home.

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Review from Yvonne D (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we as a family, feel that the level of care is extremely good. We are reassured by the genuineness of the care for our mother. Carers have taken a real interest in getting to know her as a person and adapt their care accordingly. The care team are kind to her and compassionate and have taken
good care of us as close relatives too. The only constructive feedback is the access arrangements for visitors. Security is obviously a priority, however, we are often left outside waiting to be let in for long periods of time.

Reply from Loren Johns, Support Manager at Smallbrook Care Home

Dear Yvonne, thank you for your kind words and we also appreciate your feedback regarding visitor access. We will certainly take this on board in order to make improvements where possible while still ensuring the security of our residents. With thanks, Smallbrook Care Home


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Review from Robert G (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father, who suffers from Alzheimer's disease, enjoyed a 7 day respite period in Smallbrook Care Home. I visited him every day and found he was completely settled and very happy. The staff treated my Father, and all of the residents, extremely well. The manager runs the home brilliantly. I highly
recommend this lovely care home.

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Review from Christine N (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were recommended Small Brook by a work colleague. My mother settled in very quickly mainly due to the lovely calm family atmosphere. The bedrooms are of a good standard and the lounge has plenty of activities daily. The residents can take part in cooking, painting, gentle exercise and
sing along with many entertainers that visit the home. Sadly my mother passed away after only five months in residence. The care and attention she received was excellent. All the staff are so caring from the chef making special foods to encourage eating, to the cleaners and laundry staff. The carers that looked after my mother in those final days gave us comfort with their kindness and genuine respectful care. We as a family thank each and every one of them and we will miss them all dearly.

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Review from Lauren B (Daughter of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Making the decision to move Mum into a care home was extremely difficult, especially with siblings living far and wide. We visited quite a few 'homes' in the Surrey area and Smallbrook Care Home was our favourite because it was conveniently located but more importantly the staff are wonderfully kind
and caring and the home has excellent facilities and newly decorated spacious rooms. One of the best things about Smallbrook is their Activities programme - a lot of time and effort is gone into planning and Mum has the option to enjoy just about anything from past-times entertainment, gentle exercise, hairdressing to external trips. The manager of Smallbrook, is wonderful although she is currently on maternity leave I understand returns in October. Our experience of Smallbrook has always been a positive one and I highly recommend if you are seeking care or respite.

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Review from Mike R (Friend of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very close friends with one of the Smallbrook's elderly make Alzheimer's sufferers. We have both been very pleased with the standard of accommodation and amazed at the degree of kindness to the residents shown by all of the staff to all of the residents. Their care also extends to
us as visitors. It has been a new rewarding experience to see such high standards of care, which extends through their duties to the residents to providing it with grace and good manner,

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Current Review Score: 9.2 (9.175)

Overview of Review Score

The Review Score of 9.2 (9.175) out of 10 for Smallbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Smallbrook Care Home is calculated as follows: ( (65 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 95 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.554 Points relating to the number of positive Reviews for Smallbrook Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 7 Positive Reviews ÷ 8.2 = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Camille

Camille Corbett

Job Title: Manager, Smallbrook Care Home

Joined: 2016

Camille is our wonderful, friendly and caring Manager at Smallbrook Care Home. She is a registered general nurse and holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adult Residential Management). With a wealth of experience in managing care homes, Camille is a great asset to Smallbrook Care Home.


Camille is a kind and passionate lady who is devoted to providing the best leadership to our teams in order to provide the best service for residents in a 'home from home' environment. In Camille's absence, Smallbrook Care Home has 2 excellent Deputy Managers and a senior Administration Manager who are dedicated to running the best home possible.