Mountfitchet House

Coltsfield, Stansted Mountfitchet CM24 8LH
Submit a Review
9.8 73 Reviews
  • Mountfitchet House, Stansted Mountfitchet
Mountfitchet House is a purpose-built care home set within the Essex countryside. The skilled and dedicated team delivers residential, nursing and dementia care, as well as short-term respite care and sensitive end of life care.

Located in a small village near Stansted, the home has great links to major motorways and a regular train service to London and Cambridge. The home is divided into four suites that create a 'home within a home' and has excellent facilities, such as a cinema room, pub, hair salon and café.

The team strives to ensure residents continue to lead fulfilling and enjoyable lives by getting to know each resident as an individual, so every aspect of their care can be tailored to their unique needs and tastes.

Show Mountfitchet House on the Map

Care Provided by Mountfitchet House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanna Duke (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountfitchet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,854
    • Self-Funded Residential Dementia Care from £1,939
    • Self-Funded Nursing Care from £2,094
    • RESPITE Self-Funded Residential Care from £2,064
    • RESPITE Self-Funded Residential Dementia Care from £2,149
    • RESPITE Self-Funded Nursing Care from £2,304

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mountfitchet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mountfitchet House Reviews (73)

Total of 73, showing 1-20
9.8

Mountfitchet House has a Review Score of 9.8 (9.847) out of 10, based on 16 reviews in the last 2 years. Over all time Mountfitchet House has 73 reviews.

Overall Experience

  • 64
  • 9
  • 0
  • 0
  • 0

Date Published

73
3
8
16
57

Review from Graham A (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank everyone at Mountfitchet House for the care and empathy that all staff showed to our mum / wife, during her stay at your facility.
Mum arrived at Mountfitchet House post her operation at Stevenage Lister Hospital. Mountfitchet House was always our first choice for Mums care
because of the amazing reviews that had posted about your facilities and the proximity to where Mum and Dad lived.. The approach and delivery show real compassion and understanding or ours, and mums needs. Having moved mum into the home, this empathy and tireless dedication shown by all the staff to Mum, Dad and the rest of the family was really very kind and of great comfort to us knowing that Mum was in a safe environment.
Mum's time at Mountfitchet House came to an end all too soon, again the compassion during her last days and then the day of her leaving, the care, dignity and emotion displayed, the guard of honour assembled was so humbling to us

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after with the most respect and dignity anyone can wish for. She has been in the home for a number of years and is so happy. Excellent home and staff are all wonderful.

Reply from Susan Whitaker, Reviews Team at Mountfitchet House

Thank you very much for taking the time to leave us feedback about your experience.At Mountfitchet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T L (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initial experience with the manager was excellent. She is very understanding of issues and keeps the family informed.
My mother is adapting to her new surroundings. The staff are lovely, polite and helpful.
Very happy with the nursing staff.
The only criticism is Mum needs to be hoisted more into
a chair.
Will keep an open mind about her future here but so far so good!

Reply from Samantha Debenham, Reviews Team at Mountfitchet House

Thank you for taking the time to leave your lovely feedback regarding Mountfitchet House. Your feedback is greatly appreciated by the team, and I am pleased to read of yourself and your mum's positive experience.


At Care UK we are always open to feedback whether that be positive or constructive, therefore we have taken on board your comments around Mum needing to be hoisted more into her chair and we will look to support your mum doing this more often. I hope that you will soon see this improvement. Thank you once again. Best wishes.

If I can be of further support, please do let me know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Son of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Mountfitchet House is an excellent care home. From the receptionist to all the staff, it is very welcoming and friendly. The initial impression as you walk in is very good and the rooms with their en-suites are also very good. The cinema room, cafe and hairdressing salon are always well used
and the lounge and dining areas are very nice. There is a lovely garden with plenty of seating. The staff are excellent and go above and beyond to care and keep the residents happy with activities.

Reply from Jade Rackham, Reviews Team at Mountfitchet House

Thank you very much for taking the time to leave us feedback about your experience at Mountfitchet House. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola K (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were able to move our mum into Mountfichet House for end-of-life care and could not have asked for better care in that time. Every member of staff made us feel that our mum was their priority and their care also extended to us at a very difficult time. Being able to visit at any time of day or night
was especially helpful. With special mention to the staff. Admission was also dealt with very smoothly, despite was felt like stressful circumstances. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter-in-law of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Mountfitchet House for a year. We moved her down from North Yorkshire to be near family after her husband passed away. We see how happy and content she is. I also see what great care she receives. The home is such a nice environment for visitors and residents.
Thank you.

Reply from Jade Rackham, Reviews Team at Mountfitchet House

Thank you so much for taking the time to leave us feedback about your experience at Mountfitchet House - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul A (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience of a 2 week respite stay for my Mum was very positive and I always felt that she was safe and well cared for in a very clean and well-organised environment. Mum herself seemed content and happy during her stay. All the staff were always extremely friendly, polite and helpful at every
stage. I was contacted in advance by the activities organiser to check if I was ok with Mum going on a trip out to see some animals. It was appreciated that they took the time to make this call. Mum was engaged in a number of activities during her stay, some photos of which could be seen on Facebook. Minor negatives would be some difficulty at times in being able to speak to Mum. Maybe a landline phone in the room could be considered in future. Also some unawareness amongst staff that Mum was leaving on her last day. A big positive was the fantastic communication between the family and our main contact at the home who has always answered all of our questions and kept us fully informed.

Reply from Samantha Debenham, Reviews Team at Mountfitchet House

Thank you for sharing your review, we are delighted to hear overall the respite stay went well. We apologise there was some confusion over your mum's leaving date and regarding a phone line, this is something we can do for residents who stay with us permanently.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine F (Stepdaughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As family members, we have experienced nothing but caring, kindness and dignity from everyone in Mountfitchet House. The communication and friendliness have been excellent.

Reply from Reviews Team, Reviews Team at Mountfitchet House

Thank you so much for your lovely review of the home. At Mountfitchet House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian H (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seemed very happy at the home and the care from the staff was outstanding. Watching Mum enjoy playing bingo and making pizzas having her nails done just showed how much she enjoyed being there. She also made a few friends as well.

Reply from Jade Rackham, Reviews Team at Mountfitchet House

Thank you very much for taking the time to leave us feedback about your experience, We're so pleased to hear that your Mum enjoyed her stay with us at Mountfitchet House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa T (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

(Generally, could not have picked a better home).
Mum went in on respite in June and ended up staying. She has dementia, even though it's not stopped her with certain care for herself.
The care home is brilliant in getting Mum to join in all activities, which she struggled with in her flat on her
own. Her mental health was bad, and her depression. They have helped Mum so much. She is like a different person. She needed company and certain care. It's homely; everyone is so helpful and caring. They have met all of Mum's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald N (Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Would appreciate a fresh water jug and glass every morning. Better internet connection.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well into life at Mountfitchet House Care Home. This is a result of the level of care she is receiving which is delivered with compassion and dignity. Every request is met with a smile. Nothing is too much trouble for the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison L (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first point of contact with the customer relations manager to the activities team, the nurses, carer and cleaners, my mother and I have been treated as friends. The home provides a very calm ambience, and the staff are always ready to help or support both residents and visitors. A few teething
problems have been resolved by a very competent team.

Reply from Caprice Geisha, Reviews Team at Mountfitchet House

Hi Alison, thank you very much for taking the time to leave us this lovely feedback. At Mountfitchet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your's and your mother's experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z H (Power of Attorney of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly people in a great environment.

Reply from Caprice Geisha, Reviews Team at Mountfitchet House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mountfitchet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny B (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You will see by my ratings that my experience is excellent, more than that, my mother is safe and well cared for. It's a great relief for me, being her only child.

Reply from Caprice Geisha, Reviews Team at Mountfitchet House

Hi Jenny, thank you very much for taking the time to leave us feedback about your experience. At Mountfitchet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and you feel happy with the care we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nina M (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the standard of care and friendliness of the staff. Mum has no complaints and enjoys the food and service. There is always a good programme of activities and someone usually available to escort Mum round the garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service as soon as we approached. Helped immensely with the transition from selling the house to permanent residency. Units feel like family homes with a cosy lounge and dining room attached. Serviettes on tables, lovely pictures. Staff are the same people and have got to know my mum very quickly
and her likes and needs and have helped me and family. Daily activities are fun. I could not have found a nicer home for my mum.

Reply from Hannah Atherley, Manager at Mountfitchet House

Thank you very much for your kind words, we are over the moon to hear you're happy with the care, facilities and lifestyle on offer at Mountfitchet House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter-in-law of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum feels really safe and well looked after. All the staff are lovely and treat her very kindly. Accommodation is of a very high standard, and the food is of high quality. All of the family are very happy with this home. Thank you to everyone.

Reply from Hannah Atherley, Manager at Mountfitchet House

Thank you for taking the time to leave us feedback about your experience.


At Mountfitchet House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that the whole family is happy with the decision.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the difficult decision that it was time for Dad to have full-time dementia care, I first visited Mountfitchet House, and I knew that he would be in a really caring and supportive environment - not just for him but also for myself. The atmosphere is calm, and all the staff are absolutely
fantastic. Mountfitchet House has excellent facilities, and I know for sure that my dad is well cared for and feels- and is safe.

Reply from Hannah Atherley, Manager at Mountfitchet House

Thank you for your lovely review, we work hard to create the best-in-class experience for care and lifestyle. We are glad to hear your dad feels safe at Mountfitchet House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Son of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just moved mum in, still settling in.
Very caring and professional staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Mountfitchet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Mountfitchet House is calculated as follows: ( (161 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountfitchet House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Joanna Duke

Job Title: Home Manager

I started my career as a healthcare assistant before training and qualifying as a nurse. That was 24 years ago, and, since then, I’ve worked in the NHS and in the private sector. I’ve worked in many different areas of nursing, from paediatric intensive care to end of life and dementia care, and also in management.


I joined Care UK because I wanted to bring my skills and experience to benefit an exciting and forward-thinking care organisation. I love the idea, at the heart of Care UK’s ethos, of fulfilling residents’ lives. I think it’s something everyone can understand and get behind. It motivates the entire team, whatever role they do.


The best part of my role is seeing residents happy and satisfied, and seeing my team’s pride in the way they help others to live happy lives and achieve their wishes.


Away from work I enjoy all sorts of things from holidays and sightseeing, to gardening, baking, watching sports, and going to the theatre, art galleries and museums.


Frequently Asked Questions about Mountfitchet House

What types of Care is Mountfitchet House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mountfitchet House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Mountfitchet House have?

There are 60 Single Rooms.

What are the Facilities & Services at Mountfitchet House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountfitchet House to the centre of Stansted Mountfitchet?

0.2 mile(s) as the crow flies, distance by road may be significantly further.