Mountfitchet House

Coltsfield, Stansted Mountfitchet CM24 8LH
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9.8 73 Reviews
  • Mountfitchet House, Stansted Mountfitchet
Mountfitchet House is a purpose-built care home set within the Essex countryside. The skilled and dedicated team delivers residential, nursing and dementia care, as well as short-term respite care and sensitive end of life care.

Located in a small village near Stansted, the home has great links to major motorways and a regular train service to London and Cambridge. The home is divided into four suites that create a 'home within a home' and has excellent facilities, such as a cinema room, pub, hair salon and café.

The team strives to ensure residents continue to lead fulfilling and enjoyable lives by getting to know each resident as an individual, so every aspect of their care can be tailored to their unique needs and tastes.

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Care Provided by Mountfitchet House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanna Duke (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountfitchet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,854
    • Self-Funded Residential Dementia Care from £1,939
    • Self-Funded Nursing Care from £2,094
    • RESPITE Self-Funded Residential Care from £2,064
    • RESPITE Self-Funded Residential Dementia Care from £2,149
    • RESPITE Self-Funded Nursing Care from £2,304

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mountfitchet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mountfitchet House Reviews (73)

Total of 73, showing 41-60
9.8

Mountfitchet House has a Review Score of 9.8 (9.847) out of 10, based on 16 reviews in the last 2 years. Over all time Mountfitchet House has 73 reviews.

Overall Experience

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Date Published

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16
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Review from Charlotte M (Granddaughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home have been so helpful during the lockdown period. They have all gone above and beyond to help us stay in contact with our nana who’s living in the home. We haven’t had to worry because they have allowed us to FaceTime her twice a week and they’ve kept us updated all the time.
She’s really settled in and is happy in the home now and it’s down to the kindness of all the carers and other staff members. We appreciate everything they have done and we can’t thank them all enough for their care. Hopefully, when lockdown lifts we can have a celebration in the home and gather to thank the staff properly!

Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for your wonderful review Charlotte - your Nana is an absolute pleasure to care for and such a beautiful character! We're all so fond of her and she is already such a big part of the Mountfitchet family! We're all really looking forward to the end of lockdown for a real celebration, and can't wait to see you all soon! Thank you again!


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Review from K C (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy in Mountfitchet House. She feels cared for and has loved having her meals provided for her. She has developed close working relationships with several members of staff and 2 or 3 other residents. She and her family enjoy the cafeteria area and also the gardens. The handyman is
a real asset and will do anything for her. On the downside, the fees are high and it would be good if the activities could become more structured and reliable.

Reply from Samantha Debenham, Personal Assistant at Mountfitchet House

Thank you for taking the time to write a review and for your positive scores and excellent ratings regarding the overall standard of the home, as well as the care and support provided to residents. We’re so pleased to read that your mum has been very happy here at Mountfitchet House and that she enjoys our café area and gardens with visiting family members. We appreciate your feedback regarding activities and as always we welcome feedback of all kinds that will help us to improve the service we offer to residents and their relatives. Previously our activities have been held on different days and times each week, including the knitting club, gardening club and chair exercise classes. After consulting with residents we have planned to structure the clubs so that they are more reliable for everyone, with regular activities running at the same time and day each week. Thanks again for your very welcome review.


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Review from J W (Respite Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay in Mountfitchet House. The staff were very caring. Lots of activities. It lives up to the expectations of home from home.
Made many friends with the residents and I would certainly go there again.

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Review from Caroline H (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mother from another care home as we were worried about safety, care and stimulation.
All of the above have been excellent and we have been delighted with the home. The staff are compassionate and skilled. This is a happy home full of love, care and consideration.
We have no regrets in choosing
this home.

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Review from Jonathan T (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For both my mother and my great aunt, who are residents in Mountfitchet House, their care has been consistent with a very high standard. That care is always delivered with kindness and compassion with dignity and utmost professionalism.
Whenever any of my peers ask me about the home, I always, without
hesitation, give it my highest recommendations.
The manager sets the caring ethos and this filters down throughout all her team.

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Review from Sally L (Daughter of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my father receives. Everyone here works to create such a welcoming and caring atmosphere especially the lady on reception.
The small things like knowing my name and providing him with his favourite meals mean so much. Thank you all.

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Review from Susan T (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to unforeseen circumstances, my sister and I had to move our dear mum from her nursing home of five years. We moved her to Mountfitchet House. Although she was in the later stages of Alzheimer's, Mum was made to feel special. The care she received was exceptional right to the end of her life. She
died peacefully with her family around her. We are grateful for the dignity they gave her and the support they gave us.

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Review from C S (Sister of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming atmosphere to step into for the first time. Staff are friendly and endlessly helpful.
My sister, who is the patient, feels very relaxed and well cared for so that is all I could ask for.

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Review from Zoe E (Sister of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family needed to find a nursing home that provided palliative care for our sister/mother. We were worried about her fitting in when most other residents were 20+ years older than her. The rooms are clean, fresh, bright and well-equipped. The care provided by Mountfitchet House is exemplary. Everyone
is treated as an individual and the staff are the most attentive, caring people you could wish for. We could not have wished for a better place for my sister to spend the last 6 weeks of her life.

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Review from Peter W (Friend of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting a lifelong friend, I have been watching and been involved in recent activity. The team at Mountfitchet are taking the residents on a virtual cruise.
Everyone is involved and really enjoying it. Staff are dressing up to represent the countries and everyone looks like they are having fun.
Also
popped into the fete, great day.
My friend is very settled and happy - really pleased to see this.

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Review from Linda W (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 96, has dementia, poor hearing and very limited sight so communication is very difficult. Following the fete at Mountfitchet House last Saturday, the next day I found my mother in a profoundly animated and happy state. She remembered all the little children, balloons and brass band. She
repeatedly said how wonderful her day had been. She then went on to recall happy times beside the sea with our family and dancing with my father. It was truly a breakthrough and a tribute to the care staff who must have got her involved and to everyone who put together such a great day - thank you all so very much!

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Review from Heather W (Daughter-in-law of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was fortunate to be accommodated for a short period of palliative care at Mountfitchet House. Every single member of staff looked after her so well. They were kind, respectful and went above and beyond to make her last few weeks the best it could be. They also looked after us and her
husband, feeding us too!
What an amazing place, keep up your brilliant standards and thank you for everything. God bless all of you.

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Review from H Y (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountfitchet House care home has completely changed my opinion of care homes. The love, attention, care and support it not only displays to my mother on a daily basis but our entire family, makes an otherwise painful heartbreaking experience just that bit easier.
I know when I walk out those doors
after visiting my heart feels happier knowing she is being genuinely well loved and cared for in my absence. I could not ask for any more for my darling mummy. Thank you to every one of you for all that you do for us all. I will forever hold a special place in our hearts and if my mum could tell you also in hers.

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Review from Oliver E (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive. I feel great, care is being made to look after my father. Thank you.

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Review from Nina W (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class residence, I feel very satisfied that my mother is being well looked after.
I made the right choice of care home.

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Review from P H (Friend of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and friendly. The rooms are like hotel rooms. All in all would recommend to everyone who needs this service.

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Review from Adam K (Relative of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and welcoming, staff are attentive and friendly, especially the receptionists. Carers and nurses are never too far away in my nan's suite and are always attentive and able to help at a moments notice.

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Review from Heather D (Relative of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each visit we have is great. The staff are friendly and the care is excellent. The coffee shop is great, especially to get someone off the unit who struggles to go out. Would highly recommend.

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Review from Joy C (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a coeliac.
The catering manager and her team managed my gluten free menu requirements very well.
They went to a lot of trouble getting my food and making is very interesting and tasty.
Very much appreciated.

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Review from Jas S D (Husband of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very nice and clean home. They take care of my wife.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Mountfitchet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Mountfitchet House is calculated as follows: ( (161 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountfitchet House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

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Joanna Duke

Job Title: Home Manager

I started my career as a healthcare assistant before training and qualifying as a nurse. That was 24 years ago, and, since then, I’ve worked in the NHS and in the private sector. I’ve worked in many different areas of nursing, from paediatric intensive care to end of life and dementia care, and also in management.


I joined Care UK because I wanted to bring my skills and experience to benefit an exciting and forward-thinking care organisation. I love the idea, at the heart of Care UK’s ethos, of fulfilling residents’ lives. I think it’s something everyone can understand and get behind. It motivates the entire team, whatever role they do.


The best part of my role is seeing residents happy and satisfied, and seeing my team’s pride in the way they help others to live happy lives and achieve their wishes.


Away from work I enjoy all sorts of things from holidays and sightseeing, to gardening, baking, watching sports, and going to the theatre, art galleries and museums.