Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Mountfitchet House has a Review Score of 9.8 (9.847) out of 10, based on 16 reviews in the last 2 years. Over all time Mountfitchet House has 73 reviews.
Review from Allyson B (Daughter of Resident) published on 7 March 2017
Submitted via Website •
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During that time he was treated with the utmost care, consideration and dignity. My family visited on a daily basis and were also treated
Thank you to everyone.
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Review from Michelle C (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card •
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Review from Sandra B (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card •
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Reply from Samantha Debenham, Marketing Support Administrator at Mountfitchet House
Thank you very much for your comments Sandra. We’re grateful for the feedback and delighted that you are pleased with the cleanliness of the home and standard of care your dad receives. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan staff deployment accordingly throughout the week, 24 hours a day. This is to ensure that the care is safe and appropriate for each resident’s needs. We take your concerns and feedback seriously and would like to thank you for sharing your views.
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Review from K M H (Friend of Resident) published on 23 November 2016
Submitted via Postal Card •
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Review from Sheila C (Sister of Resident) published on 15 November 2016
Submitted via Postal Card •
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Review from Shirley G (Wife of Resident) published on 9 November 2016
Submitted via Postal Card •
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Review from Angela (Daughter of Resident) published on 27 October 2016
Submitted via Website •
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Review from Doreen P (Wife of Resident) published on 28 September 2016
Submitted via Postal Card •
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Review from Alex M (Son of Resident) published on 20 July 2016
Submitted via Postal Card •
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Review from Freda N (Wife of Resident) published on 30 September 2015
Submitted via Postal Card •
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Reply from Irene Mucklow, Sales & Marketing Team Coordinator at Mountfitchet House
We’re grateful for your feedback and are delighted with the positive comments for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the senior team at the home to get in touch and discuss any concerns with you in person.
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Review from Mr S E (Son of Resident) published on 17 September 2015
Submitted via Postal Card •
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Review from Andrew N (Husband of Resident) published on 17 September 2015
Submitted via Postal Card •
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Review from Norah S (Daughter of Resident) published on 14 September 2015
Submitted via Postal Card •
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The Review Score of 9.8 (9.847) out of 10 for Mountfitchet House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for Mountfitchet House is calculated as follows: ( (161 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mountfitchet House is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I started my career as a healthcare assistant before training and qualifying as a nurse. That was 24 years ago, and, since then, I’ve worked in the NHS and in the private sector. I’ve worked in many different areas of nursing, from paediatric intensive care to end of life and dementia care, and also in management.
I joined Care UK because I wanted to bring my skills and experience to benefit an exciting and forward-thinking care organisation. I love the idea, at the heart of Care UK’s ethos, of fulfilling residents’ lives. I think it’s something everyone can understand and get behind. It motivates the entire team, whatever role they do.
The best part of my role is seeing residents happy and satisfied, and seeing my team’s pride in the way they help others to live happy lives and achieve their wishes.
Away from work I enjoy all sorts of things from holidays and sightseeing, to gardening, baking, watching sports, and going to the theatre, art galleries and museums.