Review from Joanna C (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother, suffering from advanced Alzheimers dementia, arrived at The Ashton care home after two traumatic months of being in and out of hospital. The Ashton became an oasis in the desert! The staff could not have been more caring or attentive to Mum's needs. Her room was bright and sunny, overlooking

trees and green spaces and everywhere was spotlessly clean. Sadly, Mum passed away after three weeks - this was expected. Even through this sad time, we were supported, as a family, with kindness and consideration by all members of the team. In death, my mum was given respect befitting the life she led. I would wholeheartedly recommend The Ashton care home.

Reply from Emma Weston, Manager at The Ashton Care Home

Thank you so much for taking the time to write a review. As the home manager and on behalf of all the staff here; I am truly humbled and touched by your comments; your mother was a wonderful lady and it was a privilege to know her. The Ashton will always remember your mother and we would like to extend our hospitality to you and your family; and as with all those we have loved and lost, families and loved ones are always welcome here, as part of our extended Ashton community. Thank you again. We wish you all the best for the future.

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Review from David F (Friend of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience

A very welcoming experience meeting such kind and considerate staff.

Reply from Emma Weston, Manager at The Ashton Care Home

Thank you for your feedback and for the kind words. All the staff here will really appreciate you taking the time to submit a review. I am really pleased you enjoyed your visit and we hope to see you again soon.

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Review from Jill D (Wife of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

My husband was recently transferred from hospital to The Ashton Care Home for palliative care. All of the staff couldn't have been more friendly and welcoming, not only to my husband but to his family and visitors too. Knowing he was secure and surrounded by caring staff who treated us all with dignity

and respect, was so comforting during what was an incredibly difficult time. Thank you so very much we won't ever forget.

Reply from Emma Weston, Registered Manager at The Ashton Care Home

On behalf of the Ashton Care Home, I'd like to thank you sincerely for your lovely words. I know this will mean a lot to all the staff who cared for your husband and that we were able to offer security, dignity and respect. Although we only knew your husband for a short time, he will always be fondly remembered here at the Ashton. We would like to wish the family all the best for the future and of course you are always welcome here at the Ashton.

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Review from S Z (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

We are very happy and relieved to have Mum in the Ashton care home, where she is safe, secure, well cared for and content. She is well looked after by the friendly, professional and endlessly patient staff. We are made to feel part of the Ashton family, where Mum is a valued member, always treated with

respect and great care. The whole team are to be congratulated on their magnificent efforts.

Reply from Emma Weston, Manager at The Ashton Care Home

On behalf of the Ashton care home, I would like to say a big thank you for your kind words and for taking the time to write a review. I am so pleased to hear that you are happy with the care your mum is receiving and we are always available to talk, should you have any queries or questions.

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Review from Lynn F (Daughter-in-law of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience

My daughter and I were lucky enough to have visited a friend at the Ashton several times before my in-laws moved in, during the pandemic. Whilst their stay so far has been far from normal for us, it has been reassuring to know that our relatives are safe and being well looked after. The staff have been

kind and helpful and we are looking forward to having more unrestricted visits in the future.

Reply from Emma Weston, Home Manager at The Ashton Care Home

Thank you for your kind words and feedback. I am pleased to hear that you are happy with the care your loved ones are receiving at the Ashton and I know how much this feedback will mean to the staff and residents here. Please do let us know if you ever have any queries, questions or concerns that we can help with.

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Review from Donna B (Friend of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience

The Ashton, what a beautiful place and the staff are so very welcoming and caring - just the place you want your loved ones to be at, in later life. The management team were very professional, very caring for everyone that was there, everything they dealt with was done with the utmost care and attention

to the people concerned. Fantastic - that’s all I can say. People who actually look after your loved ones like they should be looked after, they treat people with dignity and that matters. Well done - keep up the very hard work that you do.

Reply from Emma Weston, Manager at The Ashton Care Home

Thank you so much for taking the time to offer feedback. The team and residents here welcome and enjoy reading such lovely reviews and I am so pleased you found the home welcoming and caring. We look forward to you visiting us again in the near future and if we can ever assist with any queries or questions, please just let us know.

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Review from Julie T (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience

Mum came into the Aston in March 2020 as the country went into lockdown. Although we couldn't visit, we were able to talk to her through the railings. She is happy and the carers are doing a fantastic job looking after the residents. Mum enjoys the food and has no complaints.

Reply from Emma Weston, Manager at The Ashton Care Home

Thank you so much for providing a review about the home, it is fantastic to hear that you are happy with the care and the service. If you have any concerns in the future, please let us know.

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Review from Alison D (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience

My father has severe mobility problems due to long-standing hip arthritis, but good mental capacity, although, in his 90’s, he’s a little forgetful. He moved to The Ashton in January 2019, having lived with us for 16 months and previously independently in assisted living. Like many, he was reluctant

to move but recognised that we could no longer manage all his needs. He took a long time to settle, not helped by lockdown, but the staff have always been very patient and kind with him and he is now contented, particularly enjoying the meals and coffee mornings. He has never been one for group activities like quizzes or crafts but recently has enjoyed some outings. I appreciate the way the staff are always approachable and keep me informed of any particular needs or changes to Dad’s care. The manager has gone out of her way to get to know the relatives, with regular online team meetings and made visiting more flexible within the current regulations, which is much appreciated.

Reply from Emma Weston, Manager at The Ashton Care Home

Thank you for your kind comments. I am really pleased to hear that you are happy with the care and support your father receives here at the Ashton. Please do not hesitate to let us know if you ever have any concerns in the future.

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Review from L P (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience

Very understaffed and undertrained nursing home, where the residents are the ones that suffer! Standards have been dropping consistently to dangerous levels. Medication is often not given on time and care plans are not detailed enough for bank nurses to use.

Reply from Emma Weston, Manager at The Ashton Care Home

It is saddening to receive a review like this and of course we are disappointed to hear of your dissatisfaction with the service at the time your loved one lived here. As the new Home Manager of the Ashton, I unfortunately never had the opportunity to meet you or your relative. The Ashton has a brand new management team and structure in place and we would like to reassure you that our residents needs are paramount and we have a commitment to ensuring person-centred care. If you would like to discuss any of the issues you raised in your review, please do not hesitate to contact the management team at the home directly.

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Review from G H (Son of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

Approachable.
Informative.
Helpful.
Good relationship with Mum.

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Review from Roger L (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My mother went into the care home in March 2020, just prior to the 1st lockdown. Initially, she was unhappy about having to go there. Prior to that, she had lived on her own (in sheltered accommodation) and been very independent. However, severe deterioration of her health meant she needed more care,

and The Ashton seemed to offer that. Mum started to accept that being in there was best for her; this came about because of the excellent support of the staff. With Covid, we were unable to visit (although we spoke on the phone), and it was the efforts of the staff that really brought her around. She is now very happy there; she often comments on the great staff, the food, and the general care of the staff. For us, this is a great relief, and in turn, we are very happy that she is content there.

Reply from Sophie Lawrence, Administrator at The Ashton Care Home

Hi Roger, thank you for such lovely words.
We are very pleased that your mother has settled in so well since being with us last March.

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Review from Emma J (Granddaughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience

My Grandad is currently a resident at this care home. He initially went for a 2-week respite stay to give my parents a well-deserved break, but we were so impressed with how my grandad had settled in and started to improve and thrive, we made the decision for him to become a full-time resident, which

wasn’t the initial plan but it just felt like the right thing to do for him and was like home from home. The staff are lovely and so attentive, my grandad doesn’t usually like to be surrounded by strangers but he was happy and comfortable with all the staff from day one. He’s been given a new lease of life and the staff give him so much time and attention. They have been so helpful and taken care of things for my mum and us as a family so she or we don’t have the extra stress, they have sorted out medication, contacted his doctor/memory clinic to correct all the mistakes that have been made previously. They're looking after my grandad but also looking after us. Thank you.

Reply from Sophie Lawrence, Admin at The Ashton Care Home

Thank you so much for your kind words. We are so glad your granddad has settled in well and enjoys it here at The Ashton.

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Review from M S (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

Mum spent the last few years of her life as a permanent resident in The Ashton. My sister and I cannot fault the care and attention she received. She was happy, content and enjoyed the chats and giggles with the carers and other residents. The care home was clean, fresh and welcoming, and nothing was

too much trouble. The Ashton organised activities daily, outings and even brought Mum to my house when I held a charity coffee morning. Nothing was too much trouble.

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Review from C T (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother and father both resided at The Ashton Care Home. My father had dementia, and my mother was in bed most of the time due to various ailments. The staff were kind and considerate. My mother could be quite difficult, but they treated her with dignity, particularly during the last few weeks of

her life. The family was kept informed of all their care needs. There was always a warm welcome from all staff both carers, admin and domestic. Unfortunately, both my parents passed away last year. My father died in hospital, and my mother at The Ashton. In her last weeks at the homes, carers went out of their way to make my mother comfortable.

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Review from Gary (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

I've been visiting The Ashton for over three years to see my wife's parents and mine. In that time I've experienced the residential, dementia and nursing floors.
You're always made to feel welcome and the staff couldn't be more helpful. All reasonable individual requests are accommodated, which gives

you a great deal of confidence about the personal care of your loved one and the maintenance team are exceptionally adept in personalising the rooms. Whilst it would be nice to have a little more outdoor space, the bright, welcoming day rooms provide plenty of space for families to socialise.

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Review from H G (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience

My dad was at The Ashton for just under three years, until he passed away. I think he was well cared for by some very devoted staff. They took their time to get to know him, and made him feel cared for and kept him clam despite his increasing dementia.

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Review from P M (Partner of Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience

My partner was always treated with respect and dignity. We felt it was like being in a big family. All the staff were lovely and caring.

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Review from R P (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience

The Ashton Care Home is a wonderful place. My dad was a resident with them for the last four months of his life. The staff were always incredibly kind, treating Dad with dignity and respect and would often make time before their shifts officially started to pop in and have a chat with him. As a family,

we were made to feel very welcome and enjoyed lots of the varied activities arranged each week, building some lovely final memories. It really is a 'home from home', and we can't thank them enough for what they did for Dad.

Reply from JOANNA WILLIAMSON, Business Support Manager at The Ashton Care Home

Thank you Rachel for your kind words - the staff love to feel appreciated, we all work very hard to ensure all of our residents are given the best quality of care.

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Review from Lynn H (Niece of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience

My Aunt was resident at the Ashton for a number of years prior to her recent death. I cannot thank or commend the staff enough for the care that they gave her, particularly at the end of her life. She was safe, comfortable, nursed and cared for to the highest standard.
The relatively new management

team are demonstrating strong leadership, reflecting in a more stable staffing position and highly qualified nursing staff.
The environment is well maintained by the inhouse maintenance team and housekeeping staff who are themselves part of the social fabric and daily life of the residents. Entertainment for residents is of a high standard.
As a relative, I felt welcome and well communicated with.

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Review from T C (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband goes to Ashton 3 times a week for respite care for 5 1/2 hours each day.

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