Greenacres Care Centre Ltd

Pearn Road, Plymouth PL3 5JF
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9.9 39 Reviews
  • Greenacres Care Centre Ltd, Plymouth
Greenacres Care Centre provides care and accommodation for up to 39 older people, some of whom are living with dementia.

Staff are always friendly and work well as a team and there is enough staff to meet people's needs.

Residents receive care from well trained staff who have the skills and knowledge required to effectively support them.

Residents are supported to have maximum choice and control
of their lives and staff support them in the least restrictive way possible.

Care and support is personalised to each person which ensures they are able to make choices about their day to day lives. Complaints are fully
investigated and responded to.

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Care Provided by Greenacres Care Centre Ltd

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Sayer (Manager)
  • Admission Criteria
    • We have a very extensive pre admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Greenacres Care Centre Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400

  • Charges vary according to care needs and room
  • (these prices are only a guideline, please contact Greenacres Care Centre Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Free parking on site, two car parks and disabled parking bays located outside the main entrance


Greenacres Care Centre Ltd Reviews (39)

Total of 39, showing 1-20
9.9

Greenacres Care Centre Ltd has a Review Score of 9.9 (9.930) out of 10, based on 28 reviews in the last 2 years. Over all time Greenacres Care Centre Ltd has 39 reviews.

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Review from T S (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in very well. My brother and I feel much better now our dad is getting looked after, nothing seems to be any trouble with all the staff and the staff are very friendly so please pass this on to your staff thank you so much.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for your lovely feedback, I am so glad your dad is so settled and the transition has been smooth for him. He is a lovely man and loves our live music (he still has the 'moves'). Kind regards.


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Review from Marilyn H (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring nothing is too much trouble for the staff.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Marilyn, thank you for taking the time to complete a review and I am so happy that you are pleased with everything we strive to do here. I will feed this back to the team. Kind regards.


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Review from George W (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant as usual and very relaxed.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi George. Thank you so much for taking the time to rate our home, this is greatly appreciated and as always I will feed this back to the team. Kind regards.


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Review from David M (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Greenacres for nearly a month. I am delighted with the kindness and care shown by the team members and their clear and prompt communication. It wasn't easy for us to move Mum as her family is scattered, I live abroad but the care team made it easy for us. Mum was given a great
choice of rooms and seems to have settled in well. There is a rich schedule of activities for the Christmas period that I am sure Mum will enjoy. I've also noticed that the carers have already figured out just the right things to say to Mum when she gets anxious about her stay. It was a big decision for Mum to move into a care home, but the family is very relieved now that it has happened. Mum values her autonomy but was struggling to live independently and Greenacres seems to provide the right balance of independence and support that she needs. It's still early days, but Mum has decided to become a permanent resident and from our point of view, so far so good!

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Dear David, thank you so much for your lovely feedback, I am so glad your mum is settling in, it is early days but so far so good. Kind regards.


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Review from S C (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the hoe and staff highly enough. It was a tough and emotional decision for all the family, however, it was the best move we could have made. Mum is cared for and has been welcomed with open arms as have all the family. Knowing she is safe, happy and cared for brings comfort to us all.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for taking the time to write a review about your experience with us. I will feed this back to the team. Kind regards.


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Review from Rory P (Son of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For anyone having to make the extremely difficult decision of having to put their parent; in this instance, our dear Mum into a care home needn't look any further than Greenacres Care Centre! We speak from experience when we say that Greenacres are simply amazing. The management team, general carers/staff
are incredible and work tirelessly on behalf of their residents to provide the best care possible. The care home is set within beautiful grounds which adds to the wellbeing of Mum's health. This is the perfect opportunity to say a big 'thank you' to everyone for looking after Mum so well. We have and will continue to recommend Greenacres Care Centre to all.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Dear Rory, thank you for taking the time to write a review, thank you for your lovely feedback. I will ensure this is fed back to my team. Kind regards.


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Review from Anthony H (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about 18 months now and the staff continue to provide a high level of care and professionalism. I am confident she receives the best care possible, in what can be a very challenging environment. The home is always clean and tidy, and it puts my mind at rest knowing
my mum will receive assistance when I cannot be there due to work commitments.
Very pleased with the overall service provided.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for your lovely feedback, greatly appreciated.


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Review from Deborah M (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked, researched and visited numerous care homes over a number of months for my dad who after losing my mum was in a very bad way self-neglect, lonely with significant memory loss he also had two falls I was very afraid of losing him altogether. It had to be somewhere I would live myself. Just as
I was about to give up I found the manager and the team at Greenacres. The care home is bright cheerful clean but intimate with a home-from-home feel the atmosphere is upbeat the staff are compassionate and caring but professional and importantly respectful of all their residents. The rooms are a great size and none of them are far away from a member of staff if needed. Dad went in December 2023 and right from day 1 it was like he had always been there all the staff made the transition for Dad and myself so easy, and after 9 months of love care patience and yummy nutritional food he is thriving, Greenacres have a superb activities team. I wouldn't hesitate to recommend Greenacres to anybody

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for your lovely feedback, we are so pleased your dad settled in so well.


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Review from Sarah P (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Greenacres managed, what was a very unsettling and difficult transition, with wonderful care and professionalism. They supported my dad brilliantly and also made sure that the wider family was kept informed and helped to make sure that Dad was settled as easily as possible. Myself and other
family members visit regularly and Greenacres is consistently good, the space is clean, Dad's room is tidy and the standard of care is great. The food is always good and the gardens are delightful. For dementia care, the manager and the team are doing a fantastic job. Thank you

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for your kind words. I am so glad your dad is now settled and happy, he has come a long way, bless him. Thank you for all your support, your dad is very lucky to have such a strong support family network around him. I will pass your feedback on to the team.


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Review from Linda R (Sister of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This amazing care home really was an answer to my prayers when looking for a care home for my dear brother in 2022.
When it was decided that he had to go into a care home I said it would have to be the very best that I could find and from the minute I walked in the door and was met by the manager and
her deputy manager I knew that I had found it!
The actual building was purpose-built and has the most beautiful garden but what makes it exceptional is the wonderful, friendly and caring staff from the management to all the rest of the team, too many to mention, who really care for the residents and their family members!
From a practical point of view, the rooms and the rest of the home are all regularly maintained, clean and bright as is the beautiful garden and patio area where there have been some great, fun-filled 'sports days' and summer fetes which are enjoyed by residents and families.
I can't recommend this home highly enough, simply the best!
Thank you to them all!

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for taking the time to give us your feedback, I always feed this back to our team and your review has covered all our departments, so I will inform them all of your kind words


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Review from Martin H (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching many care homes in the area, we were lucky to find Greenacres which stood out above all others for friendliness, compassion and care. Thankfully a room became free exactly when needed and Mum has been there and settled ever since. She never wanted to be in a home, but soon started
to enjoy the interaction and people-watching!
I am always updated with a status by the team, and communication is excellent.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for taking the time to share your valuable feedback, I will, as always inform the team of your lovely words.


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Review from Kimberley H (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone involved with my mother's care highly enough. The respect and dignity with which my mother was cared for was exceptional. My mother was ill for a long time, so I spent an awful lot of time at the home. They kept me and my mum informed at every stage of her care. They provided
me with endless cups of tea, food when necessary, endless cheerful banter. Mum had final stages of dementia but I always felt she was included in conversations regarding her care and health. My mum passed away on 6/6/24 where the home carried out all my wishes for my mum's passing.
Greenacres is a first-rate care home.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for taking the time to write this during a sad time. Your words have been relayed back to my team, everyone was overwhelmed with your kind words. My team strives to provide comfort and support, to not only our residents, but also their loved ones. Thank you.


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Review from Claire M (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been blessed that we found Greenacres. It is a home full of love, dedication and respect for all the residents and most importantly, the families too. The dedication to care is exceptional, cleanliness is of a high standard. The food is excellent. The beautiful gardens are a place to sit and
talk with each, sharing memories. The dedication of the staff is admirable, every single member of staff is kind, caring and has a wonderful sense of humour which is really important to my dad.
Greenacres is not just my dad's home but my mum and my family's too. The care and love they show my dad is above and beyond what we would have ever expected. But they also show my mum much love and compassion, for which I am very grateful for.
We highly recommend this wonderful home.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for taking the time to write such a lovely review. I will feed this back to our team. We thrive on providing a family-based feel to our home, and it is lovely to know this is what we are achieving. Kind regards


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Review from S P (Friend of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome, very homely feel, beautiful gardens. Staff are so kind to residents and visitors. Rooms are spacious and light activities - Easter Day great fun for residents and singer, music. Food healthy and looks fresh, served with a smile.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi, thank you for taking the time to complete a review. Your lovely feedback is always fed back to the team, and greatly appreciated. I am so glad you are enjoying all our events. Many thanks


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Review from Sarah H (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been resident at Greenacres for 10 months now and from the start has been made to feel welcome, cared for and loved by the staff. What we particularly like about the set-up at Greenacres is it isn't too big. As a result, everyone knows each other, including residents, staff and even the
resident's relatives in some instances. Because of this, it feels like a family setting with residents happily chatting to each other and staff. I never thought I would actually look forward to my visits but I do. There are so many wonderful characters in the home. The staff are lovely, open, warm and welcoming. The team organise various activities so there always seems to be lots to do if the residents want to join in, but they're not made to either. There seems to be virtually no staff turnover which speaks volumes.
Most of all though it is wonderful to have peace of mind knowing that our mother is happy and being cared for so well. Well done Greenacres, you are stars!

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much Sarah for your kind and thoughtful words, the team strive so hard to ensure all our residents are happy and your words are a reflection of what a great team we have here. From all of us, thank you and above all, we are happy that our home represents everything you have said.


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Review from Rosalie R (Sister of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was moved to Greenacres Care Centre on the 23rd of March 2023. I cannot find words to express what this has meant to her, except that she has been given a new lease of life. The changes in her are amazing. I would like to mention the Valentine's Day dance, the amount of work and with so much
thought made it an amazing experience, from choosing ball gowns to fit each person perfectly, reorganising the dining room into a dance floor with disco lights, glitter balls and music from their era. Thank you.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for your lovely feedback and your kind words. As always I will feed this back to the team. You have always taken the time to thank us and it is reassuring to know that we are making a difference. Our residents had such a wonderful time at our Valentine's Ball and we were so glad everyone had such a great time, as well as our providers.


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Review from Catherine D (Sister of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres is a very person-centered care home, in that there is a real emphasis on everyone knowing everyone and interacting with each other. For example, when I visit I am greeted with familiarity and positivity by staff, residents and other family visitors alike and feel part of a community. This
home manages to be both professional/ordered, but also totally relaxed and 'homely' at the same time. The staff are attentive, respectful and display great compassion towards residents. The grounds are huge and a real asset. The home is kept clean and tidy. There is a lovely feel to the lounge area and in the adjoining dining area, care is taken to properly lay the tables for meal times. Activities staff are brilliant. Although I’m not allowed to mention names, there are so many I would like to - I like the fact the uniforms are different colours to signify different care roles and that each staff member has their name embroidered on their uniform, really helps the family atmosphere. Bravo.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for your thoughtful and kind review. Feedback is vital to our home and it was lovely to read that you had noticed all the areas that we thrive to deliver. I am blessed with a wonderful, caring and fun team, who are both hard-working and committed to ensuring our residents are always cared for and happy. Kind regards, Manager.


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Review from Alison L (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living so far away from my mother, it is wonderful to know that she is being looked after so well and that you're welcome to visit at any time. All the staff I've met are really lovely and genuinely caring and take a lot of time with the residents and go that extra mile to make sure they feel safe and
secure. My mother has only just moved to the home, but they are gradually encouraging her to join in with some of the daily programme of activities and they do try to take account of her particular likes and dislikes. One of the nicest aspects of the home is the large garden and outside seating area and this is a wonderful place to take Mum for a walk and enjoy nature. Overall, it's a happy place and staff, residents and families seem to have fun, whilst still making sure that the home is run well.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Dear Alison. Thank you so much for your lovely feedback, we appreciate all feedback as we strive to constantly improve our service. We are so pleased your mother has settled in, as we understand the worry this can bring for family who do not live close. I will pass on your kind words to the staff, thank you for taking the time to share your thoughts about our home. Kindest regards. Angela.


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Review from Mike S (Nephew of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to enquire about a room for my aunt, I have been impressed by the professionalism and attitude of all at Greenacres. They have provided sound advice to me at all times and completely facilitated the transition of my aunt from independent home living to a full-time care setting.
The staff are amazing and already feel like an extension of the family. Nothing is too much trouble. The home is always clean, the food is excellent (and families are able to join in). Facilities and activities are excellent, my aunt is always fully occupied. I cannot praise the home and staff enough and would be happy to recommend it to anybody.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you, your kind words are really appreciated and I will ensure they are passed on to our team. We are over the moon that your aunt's transition into our home has been successful, as we fully appreciate how hard this is for all involved.
Thank you.


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Review from Amy J (Great-Niece of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this care home. My great-aunt is there and even though she hasn't been able to communicate very well, the friendly and amazing staff make sure she has everything she needs and make sure she is comfortable. It is refreshing to find a care home that cares for its residents.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Amy,
Thank you so much for your kind words, I will ensure this is fed back to our team, I am so glad you are happy with Greenacres.
Kind regards.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Greenacres Care Centre Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Greenacres Care Centre Ltd is calculated as follows: ( (308 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 330 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres Care Centre Ltd is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Mar 2025

There is currently one en-suite room avaialbe


Awards / Recognitions (0)

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Meet the Team (1)

Angela

Angela Sayer

Job Title: Registered Manager

Joined: 2022

Angela is the Registered Manager for Greenacres Care Centre. Following on from a career in hospitality, Angela commenced her care career in 2008 as an Administrator for a new 34 bed nursing home. During this time, Angela quickly realised that her vocation was within the care industry enjoying all aspects of being part of a close team who thrived on a passion to enhance the lives of all the residents whom they had the pleasure to care for.


Angela became the Manager and remained in post for five years until relocating to Cornwall/Devon. Angela then became the Registered Manager for a successful Domiciliary Care Provider for seven happy years, learning and understanding the differences between home care and care homes. Angela then chose to return back to her preferred vocation of being within a care home environment, joining our group in July 2022.


During her time working in the care industry, Angela has completed 2 NVQs in Business and Business Management, 3 Diplomas in Health and Social Care and Management and an Advanced Apprenticeship in the Social Care Framework, and in 2015 qualified as a trainer with her Level 3 Award in Education and Training.


Angela has a strong work ethos that begins with person-centred care and treating everyone equally and uniquely, coupled with that, leading with a profound respect for the team providing all the important cogs that provide a happy, safe and comfortable environment.


Angela has recently gained a Directorship of Training within the group, supporting our team with in-house training, enabling a wider span of focus-trained courses, and supporting carers to feel empowered to further their careers within the industry. With the support and knowledge from Nikki Riseborough Care Coordinator, and the kindness from all the Greenacres team, Angela has settled into her role and looks forward with open arms to ensuring Greenacres is ‘home’.


Frequently Asked Questions about Greenacres Care Centre Ltd

What types of Care is Greenacres Care Centre Ltd registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenacres Care Centre Ltd provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greenacres Care Centre Ltd have?

There are 39 Single Rooms.

What are the Facilities & Services at Greenacres Care Centre Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenacres Care Centre Ltd to the centre of Plymouth?

1.8 mile(s) as the crow flies, distance by road may be significantly further.