Greenacres Care Centre Ltd

Pearn Road, Plymouth PL3 5JF
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9.9 39 Reviews
  • Greenacres Care Centre Ltd, Plymouth
Greenacres Care Centre provides care and accommodation for up to 39 older people, some of whom are living with dementia.

Staff are always friendly and work well as a team and there is enough staff to meet people's needs.

Residents receive care from well trained staff who have the skills and knowledge required to effectively support them.

Residents are supported to have maximum choice and control
of their lives and staff support them in the least restrictive way possible.

Care and support is personalised to each person which ensures they are able to make choices about their day to day lives. Complaints are fully
investigated and responded to.

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Care Provided by Greenacres Care Centre Ltd

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Sayer (Manager)
  • Admission Criteria
    • We have a very extensive pre admission assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Greenacres Care Centre Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400

  • Charges vary according to care needs and room
  • (these prices are only a guideline, please contact Greenacres Care Centre Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Free parking on site, two car parks and disabled parking bays located outside the main entrance


Greenacres Care Centre Ltd Reviews (39)

Total of 39, showing 21-39
9.9

Greenacres Care Centre Ltd has a Review Score of 9.9 (9.930) out of 10, based on 28 reviews in the last 2 years. Over all time Greenacres Care Centre Ltd has 39 reviews.

Overall Experience

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Review from L K (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and service provided for my mother who is a resident at Greenacres Care Home. I have found the staff, carers and nurses, along with the administration team, to always be helpful and considerate towards both the residents and the visitors. I am happy to recommend this care
home.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for taking the time to give us your feedback which is invaluable to us. Your kind words will be fed back to the team.
Kindest regards.


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Review from Peter P (Partner of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner moved into Greenacres Care Centre in July 2021. I am, and have always been, my partner’s main carer which is extremely important to both of us. My partner was admitted during Covid, the senior care team applied for me to become an essential worker so I could carry on with my visits, I am
very grateful for the team organising this for me. My partner has a bright, large room, big enough for a couch which has meant that myself and my partner can watch TV together as though we were at home. All the care team have really helped and supported me through the transition into a care home for my partner, they have made us both feel like we are family. The care provided is excellent and the ongoing support has been invaluable, giving me peace of mind. The grounds for the home are beautiful and vast, my partner and I regularly go for walks around the gardens. I am very thankful that I chose this lovely home, the building is wonderful and the care is excellent.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Dear Peter,
Thank you so much for your kind words, this means the world to the team, I will ensure they receive the feedback. And thank you for your kind donation of chocolates and crisps every week for the team, they greatly appreciate and greatly enjoy them.


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Review from Stephen G (Nephew of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt got to the stage where her Alzheimer's made it impossible for her to continue to live with me and my family. Sadly we had to find her a home to live in. Greenacres Care Centre is just around the corner from us and we decided that it would be the best place for her. It is a purpose-built facility
with individual en-suite rooms. My aunt's room is on the first floor and overlooks the gardens at the back. The gardens are huge, more like a park and I regularly walk in them with my aunt when I visit. My aunt loves the garden. The staff are really friendly and engaging with both residents and visitors. They are kind and supportive and always keep me updated about how my aunt is. The care home itself is spotless and the food is excellent. While it is difficult to see a relative move into a care home, it is so reassuring to know that they are in a safe and caring environment like that provided by Greenacres.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Stephen, thank you so much for your lovely feedback. We strive so hard to ensure our residents have the best environment we can give them and the carers always give 100% to ensuring the health and well-being of everyone in our home. We have our Staff Sports Day tomorrow, this should give all our residents and relatives a giggle. I will pass your kind words through our team.
Kind regards.


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Review from David S (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Getting to the point whereby we had no choice but to put Dad into residential care was an extremely difficult decision. However, the entire team at Greenacres made the transition for Dad and for us as a family so very easy. The purpose-built residence is bright, spacious and welcoming and over the relatively
short period since Dad has been resident, the team have become more like friends. Their professionalism, support, kindness, patience and dedication to ensure that all residents receive the best possible care is clearly evident. The activities provided throughout the week ensure Dad and others are engaged and stimulated and cement friendships. I have stayed to have lunch on numerous occasions as the food in terms of quality and variety is excellent. Above all, Greenacres is a happy, supportive and safe environment and we are so delighted that we chose this gem of a care home for Dad.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you, David, your feedback is so important to all of us, your kind words are greatly appreciated. I will ensure your kind words are fed back through the home.
Many thanks.


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Review from Linda S (Stepdaughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring home with great staff and management. Nothing is ever too much trouble for them. Very friendly place and the residents are well looked after and the food is fabulous, as are the grounds. Our family couldn't be happier to have found this home.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Linda, thank you so much for taking the time to write such lovely words. Feedback is so important to us.
Many thanks, Angela.


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Review from C M (Son of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to go into care due to dementia after my father died. After trying to find a suitable home, I managed to just walk into Greenacres Care Centre and asked for their help. The manageress immediately came to my rescue and showed me around the home personally, giving me clear information
about what care she and her staff can provide for my mother.
Within 24 hours they had found my mother an individual room with en-suite facilities. It was hard to leave my mother with the staff, but the manageress and her staff had already expected this and had prepared me and my mother for an easy transition. I can say that the staff are very professional as well as caring and patient. I have no complaints and am very happy that my mother is in a safe environment, able to keep her occupied, clean and happy.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you for such a lovely, kind review. I am so happy your lovely mum has settled in so well and that you have also felt supported, as we fully respect how hard the transition can be.
Many thanks.


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Review from Carol C (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We very quickly began to appreciate the professionalism and caring attitude demonstrated by all the various staff.
On her return to Greenacres Care Centre after being in hospital while initially her health improved sadly this was short lived and she declined into palliative care once again the care
she received was excellent.
The staff who looked after her demonstrated a genuine caring and compassionate attitude to both her and ourselves we also felt that she benefited in regard to her medical care provided by the local surgery with the Greenacres’ staff coordinating her requirements we know this would not have been possible in her previous accommodation.
During her period of palliative care it was reassuring to see how well she was cared for.
The care mum received was everything we could have hoped for it really was as if they were looking after a member of their own family.
Greenacres was recommended to ourselves and we have no hesitation in recommending it to others

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you, Carol, for your lovely kind words. The team work exceptionally hard to assure all our residents are happy, comfortable and safe. I will ensure your words are passed on to the team.
Many thanks.


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Review from Gary C (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to say how happy my mum has been since she moved into Greenacres Care Centre in December 2021. After a few initial issues relating to Covid lockdowns and the staff keeping the residents safe, Mum has settled in to her new environment. She has all the attention and care she wants. She's also
full of praise for the carers and staff. Most importantly, Mum is safe, comfortable, and has a room with a wonderful view over the extensive gardens and Dartmoor on a clear day. This is all good for her wellbeing and if Mum's happy, then I'm happy. Well done Greenacres Care Centre.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Gary, thank you for your kind words, we are very blessed with our lovely grounds, which your mother always enjoys on a bright day. Your mother is a lovely lady and has many friends here, I am so pleased she calls this home.
Thank you.


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Review from Jonathan M (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team and facilities at Greenacres are exceptional. My father was a resident with them for around 3 years and the team ensured they went the extra mile to make him not only safe and comfortable but also to offer friendship and a lot of laughter. With the 2020/1 Pandemic, the team and home were run
like clockwork and despite the frustration of not being able to spend time with my father, the team made provision with PPE and even Facetime using their personal mobile telephones. The team's interaction and understanding they had for my father was also due to the consistency of staffing - this is as much a reflection of Mannamead Care as a whole, and I've been impressed since Dad moved in. I would not hesitate to recommend the team at Greenacres or Mannamead Care's other homes and my thanks goes to each of you who made his final years dignified and comfortable.

Reply from Lynda Luscombe, Manager at Greenacres Care Centre Ltd

Thank you, Jonathon. It is appreciated when the staff are recognised for doing their jobs well. To see that their passion and commitment has been recognised is even more rewarding. Dad was a character and we have missed him and his sense of humour. The staff have expressed to me almost on a daily basis that your eulogy really touched them. Thank You again.


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Review from John F (Son of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, very good security and helpful staff. The room was clean and spacious with a good alarm system. The girls caring for my Dad were very supportive and caring and put our family at ease knowing Dad was going to be well looked after. My Dad enjoyed his stay there, which was brilliant. After
our visits we left feeling Dad was feeling safe and happy and we had peace of mind we could ask for nothing more. Well done!

Reply from Lynda Luscombe, Manager at Greenacres Care Centre Ltd

Thank you so much for your lovely comments - I will pass this on to the staff - it is nice to have positive feedback, especially in these dreadful times.


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Review from Lucie M (Daughter of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's health and mobility deteriorated considerably after Mum's passing Sept 2018. He agreed to go to Greenacres for a week's respite to help him in early February. Upon arrival, the Manager and Staff were all so helpful. Whilst there he was diagnosed with Prostate Cancer - thereby progressing to
Bowel Cancer. (It seems Dad had been ill some time but as Mum's constant carer he didn't let on). Sadly due to Dad's age of 88 and his fragile bones they couldn't do anything to help him. He insisted he wanted to stay at Greenacres rather than return to his own home. He felt comfortable and happy there and he knew he was dying. Sadly his health declined rather faster than the original time diagnosis and he passed away Saturday morning, 27th April 2019. I cannot speak highly enough of the care, thoughtfulness and support by the General Manager, Registered Manager and all the Staff during all the time he was with them. No hesitation in recommending this Home to anyone.

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Review from J B (Daughter of Resident) published on 9 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Greenacres for 4 years now.
The home is good and comfortable, well managed and I feel that Mum is safe.
Staff work extremely hard to meet the needs of residents with varying degrees of need. I often feel more staff are needed and this at times can cause frustration for relatives of
residents.

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Review from Caroline J (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated as an individual even though she has Alzheimer's.
She is talked to and interacted with regularly.
She is very well looked after and is always clean and very well fed.
The food is fresh and homemade.

Reply from Lynda Luscombe, Manager at Greenacres Care Centre Ltd

Thank you so much for your kind words Caroline. Mum is a delight to work with.


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Review from Tina J (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Greenacres for 2 years - the care she receives is first class and I would certainly recommend it.
Nobody chooses to be in a home, it is usually through necessity - but my mother has become the happy, healthy person she is today because of the care, day-in-day-out.
The
food is great and always plenty of it and nothing is too much trouble for the kind and engaging staff.

Reply from Lynda Luscombe, Manager at Greenacres Care Centre Ltd

Thank you Tina. Mum manages to keep us on our toes and we love it.


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Review from Nicola B (Daughter of Resident) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely home and beautiful garden with a friendly and caring staff team. Specialising in dementia care, the residents are encouraged to take part in a varied and full activities and entertainment programme Monday - Friday including trips and visits by local pre-school children. The variety and quality
of food are good and the rooms and communal areas are kept clean and homely. Families and friends are welcomed any time and the residents love spending time in the gorgeous garden.

Reply from Lynda Luscombe, Manager at Greenacres Care Centre Ltd

Thank you for your kind words.


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Review from Alan J (Friend of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first visit to this home and our first impressions were very good. Often, there is an unpleasant odour when visiting care homes and we were pleased that this was not a problem. Security looked to be very good and we were impressed that one of your ground staff was able to tell us which
building our friend was located. We were kindly shown to our friend's room and although we had known her for over 60 years she was courteous but really did not recognise us. However, we had a pleasant chat with her for about 30 minutes but we realised she was in a world of her own where she was happy.
We were pleasantly surprised by the size of her room and it was kept clean and tidy.
We spoke with both the manager and general manager on the way out and congratulated them on what we had found.
We feel content that our friend is in a place where she is being very well looked after.

Reply from Lynda Luscombe, Registered Manager at Greenacres Care Centre Ltd

We are so pleased that you took the time to leave such a lovely review. We aim to please and positive feedback helps to raise the moral. Thank you.


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Review from Harvey S (Friend of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Out of all the care homes I've been to (I have been to a lot) this is up there with the best!


The care home itself is lovely, everyone always has a smile on their face, and the staff are amazing.


The manager is very lucky to have such an amazing team!


I would recommend this care home to anyone.


Reply from Lynda Luscombe, Registered Manager at Greenacres Care Centre Ltd

Thank You Harvey. I am fortunate to have amazing residents, amazing grounds and such an amazing team of staff.


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Review from Rosemary S (Daughter of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother was cared for at Greenacres Dementia Care Home for about 11 months until she passed away this May. The care she received was fantastic. Mum was very happy there. The activities to stimulate the residents are outstanding. They have a wonderful activities co-ordinator who all the residents
love. She arranges outings to the coast, singers to come in for sing-alongs, quizzes with questions tailored to the old days, games and much more. Birthdays, Christmas, Easter and Mothers Day are made special too.


The rooms are very nice with en-suite toilet and washbasins. There are plenty of showers and baths and residents are kept clean so no worries there.


The grounds are amazing and residents are regularly taken outside when the weather permits.


Mum's wishes were respected when Mum became ill - she didn't want to be taken to hospital for any more treatment and was allowed to stay at Greenacres with all her daughters by her side and receive palliative care until the end.


Reply from Lynda Luscombe, Registered Manager at Greenacres Care Centre Ltd

Thank you. It is important for us to work with our residents and their families to ensure that we give the care that individuals wish to receive. Mum was a delight to work with and the support from the family has been great.


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Review from Caroline T (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is not often you come across such a good, well run organisation and as a care home, Greenacres must be in a league of its own. As soon as you step into the foyer there is a warm and friendly atmosphere. From the senior manager right through to the most junior carer, there is a sense of professionalism
and generosity of spirit. Nothing is too much trouble. The carers really seem to have been chosen because they love their work, and the atmosphere there is always positive.
There is always something going on in the lounge. There are so many fun activities thanks to an inspired activities manager. Everyone mucks in staff and residents alike. The meals are tasty and nourishing, served in a light, pleasant dining room overlooking beautiful gardens. There is home made cakes and plenty of choices.
A truly exceptional organisation providing an exemplary level of care.

Reply from Lynda Luscombe, Registered Manager at Greenacres Care Centre Ltd

It's so nice to receive such lovely comments. Thank you.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Greenacres Care Centre Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Greenacres Care Centre Ltd is calculated as follows: ( (308 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 330 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres Care Centre Ltd is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Mar 2025

There is currently one en-suite room avaialbe


Awards / Recognitions (0)

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Meet the Team (1)

Angela

Angela Sayer

Job Title: Registered Manager

Joined: 2022

Angela is the Registered Manager for Greenacres Care Centre. Following on from a career in hospitality, Angela commenced her care career in 2008 as an Administrator for a new 34 bed nursing home. During this time, Angela quickly realised that her vocation was within the care industry enjoying all aspects of being part of a close team who thrived on a passion to enhance the lives of all the residents whom they had the pleasure to care for.


Angela became the Manager and remained in post for five years until relocating to Cornwall/Devon. Angela then became the Registered Manager for a successful Domiciliary Care Provider for seven happy years, learning and understanding the differences between home care and care homes. Angela then chose to return back to her preferred vocation of being within a care home environment, joining our group in July 2022.


During her time working in the care industry, Angela has completed 2 NVQs in Business and Business Management, 3 Diplomas in Health and Social Care and Management and an Advanced Apprenticeship in the Social Care Framework, and in 2015 qualified as a trainer with her Level 3 Award in Education and Training.


Angela has a strong work ethos that begins with person-centred care and treating everyone equally and uniquely, coupled with that, leading with a profound respect for the team providing all the important cogs that provide a happy, safe and comfortable environment.


Angela has recently gained a Directorship of Training within the group, supporting our team with in-house training, enabling a wider span of focus-trained courses, and supporting carers to feel empowered to further their careers within the industry. With the support and knowledge from Nikki Riseborough Care Coordinator, and the kindness from all the Greenacres team, Angela has settled into her role and looks forward with open arms to ensuring Greenacres is ‘home’.