Sapphire House

166 Tonbridge Road, Maidstone ME16 8SR
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1 Review
  • Sapphire House, Maidstone
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Care Provided by Sapphire House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 6 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Independent Living Training

Good to Know

  • Person in charge
  • Ellie Taylor (Regional Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (6)

Facilities

  • Close to Local shops
  • Minibus or other transport
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Sapphire House Reviews (1)

Over all time Sapphire House has 1 review.

Overall Experience

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Date Published

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Review from Bea J (Mother of Resident) published on 18 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Good facilities, nice rooms, staff pleasant but needs more effort how to communicate with residents using signs. PECS exist but forgotten to be used. Poor day structure, communication. Residents unsupervised in the house. No management who can run this provision smoothly and effectively. Website out
of date. Generally chaos and noise, not always from residents. Residents are not compatible with others, which takes resources leaving others in the care of an agency staff. It creates stress and anxiety in residents which is not controlled well by not experienced staff.
Nice furniture in the sitting area currently destroyed by not compatible residents which makes communal area abounded and not welcoming. Problems with food shortage on daily basis.
It is quite new provision so problems are expected but it is not getting better at all. Chaos remains on daily basis therefore I am not in position to recommend this provision as it stands today but there is hope in the future.

Facilities

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Treated with Dignity

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Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Sapphire House

What types of Care is Sapphire House registered for?

Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sapphire House provide?

Independent Living Training is an additional type of care provided.

How many Rooms does Sapphire House have?

There are 6 Single Rooms.

What are the Facilities & Services at Sapphire House?

Close to Local shops & Minibus or other transport are some of the Facilities & Services.

How far is Sapphire House to the centre of Maidstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.