Buckingham House

Moundsley Hall Care Village, Walkers Heath Road, Birmingham B38 0BL
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5.1 5 Reviews
  • Buckingham House, Birmingham
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Care Provided by Buckingham House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debi Rogers (Operations Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Buckingham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • Self-Funded Nursing Care £1,100 – £1,800
    • Self-Funded Nursing Dementia Care £1,250 – £1,800
    • RESPITE Self-Funded Residential Care £1,300 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,800
    • RESPITE Self-Funded Nursing Care £1,350 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,800

  • Respite - minimum of four weeks.
  • (these prices are only a guideline, please contact Buckingham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors please sign in at the welcome desk.


  • Parking

  • Huge car park, spaces always available. Disabled parking.


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Buckingham House Reviews (5)

5.1

Buckingham House has a Review Score of 5.1 (5.066) out of 10, based on 5 reviews in the last 2 years. Over all time Buckingham House has 5 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 4

Date Published

5
1
2
5
0

Review from John M (Son of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Buckingham House since June 2024 and my late dad also lived there for several months in 2021-22 before he sadly passed away later in 2022.
The staff are all kind, friendly, helpful and have always treated my mum and dad with dignity, care and respect.
The building
is warm, clean and safe. For those residents able to enjoy them the surrounding grounds are lovely, with lawns, mature trees and a duckpond.
I am aware that there were problems at Buckingham House from 2023 to early 2024. However, these are definitely now in the past, thanks to the efforts of the recently-appointed manager and all the other staff, and in my opinion the latest CQC report published in June 2024 gives an accurate assessment of the current situation.

Reply from Kiran Kaur, Admissions Officer at Buckingham House

Thank you for sharing your thoughtful review, we truly appreciate your kind words. If there's ever anything more we can do to support you or your family, please don't hesitate to let us know.


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Review from Maria L (Sister of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whatever you do, do not even think about putting a member of your family in this home! My poor brother was only in Buckingham House for 2 months, July - September 2023, he actually wanted to commit suicide at the end. It was only due to a Paramedic being called in, not by the 'trained nurse' but by
the Paramedic that does the weekly GP visit, who noticed how unwell my brother looked! My brother was admitted into hospital from Buckingham with 2 x grade 2 pressure sores on his bottom, moisture lesions on his scrotum and severely ulcerated legs with cellulitis too! No body maps completed.
If you check out the CQC report, a lot of it is about how poor my brother was treated, we had to cut bandages off his legs as they were so tight, that's even if he had a bandage put on, I have had to take my own to dress his legs in the beginning, he was not offered pain medications, missed fluids, food was just dumped by him, no choice of an option given. All in the CQC report. Do not go here.

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Review from E B (Granddaughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As the granddaughter of an ex resident who is sadly no longer with us, l urge anyone considering this setting to please take the time to read the damning, but in my opinion accurate report from the CQC as a result of an inspection on Buckingham House in September 2023. Everything you need to know is
in there.

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Review from L S (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was a resident at Buckingham House for a short time in 2023. Only now, sadly, do I realise how inadequate the setting was. I would urge anyone considering this place to read the latest CQC report, it makes for disturbing reading. Everything in the report is, as far as l am concerned, accurate.
My mother is no longer with us, but as a family, we vowed to make others aware of the shortcomings of this place, my mother can rest in peace, knowing we have done that.

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Review from Gary W (Nephew of Resident) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Concerned about the standard of care, I provided my cousin with a four page email outlining the severe shortcomings of the service my aunt was receiving. I linked the concerns to the five questions used by the Care Quality Commission (CQC). I highlighted the understaffing, making it feel unsafe with
one carer, instead of two, to lift the residents. The food was inedible or cold. The buzzer was ignored for toileting so no care for dignity. Not all staff seemed to be familiar with the care plan, and medication was missed. The plan was for both my cousin and I to meet with the manager but the manager refused to talk to me, so only my cousin attended. The concerns were largely dismissed and trivialised with a sarcastic comment that 'this has been the longest complaint we've ever had'. Well, it wasn't as long as the one that followed two weeks later when the CQC put the place into special measures! It was a truly dreadful experience for my aunt in her final days. Very sad.

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Current Review Score: 5.1 (5.066)

Overview of Review Score

The Review Score of 5.1 (5.066) out of 10 for Buckingham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.983 for Buckingham House is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (10 Poors x 2) + (36 Very Poors x 1) ) ÷ 60 Ratings = 1.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.083 Points relating to the number of positive Reviews for Buckingham House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 1 Positive Reviews ÷ 12 = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Buckingham House

What types of Care is Buckingham House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Buckingham House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Buckingham House have?

There are 60 Single Rooms.

What are the Facilities & Services at Buckingham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Buckingham House to the centre of Birmingham?

5.4 mile(s) as the crow flies, distance by road may be significantly further.