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Willowcroft Care Home has a Review Score of 9.8 (9.807) out of 10, based on 10 reviews in the last 2 years. Over all time Willowcroft Care Home has 10 reviews.
Review from Jayne W (Niece of Resident) published on 19 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Daniel Scott-Elder, Operations Director at Willowcroft Care Home
Thank you for your kind review. So pleased to hear you enjoy visiting our home. We look forward to welcoming you on your next visit.
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Review from Alan W (Husband of Resident) published on 3 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Dear Alan, thank you so much for your kind words the care of your wife is our first priority at all times.
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Review from B N (Next of Kin) published on 3 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Thank you for your kind words the team at Willowcroft take pride in caring for your father.
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Review from A T (Son of Resident) published on 3 July 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Thank you for your kind words, the team at Willowcroft deems it a privilege to care for your mum.
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Review from Jacqueline W (Sister of Resident) published on 3 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Dear Jacqueline, thank you for your kind words the team is always happy to give quality care.
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Review from Carol T (Friend of Resident) published on 3 July 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Dear Carol, we are happy that you are pleased with the care your friend is receiving at Willow Croft, we thrive to be the best in all that we do.
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Review from Pamela H (Sister of Resident) published on 27 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Thank you, Pamela, for your kind words. I am pleased that the team at Willow Croft are able to provide excellent quality care to your loved one.
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Review from C T (Wife of Resident) published on 22 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jacqueline Hamilton, Operations Manager at Willowcroft Care Home
Thank you for your kind words, we are happy that you and your husband are satisfied with the quality of care at Willowcroft Care Home.
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Review from Tom S (Husband of Resident) published on 16 June 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Home Management, Home Management at Willowcroft Care Home
Thank you very much for your review and we are happy to learn that you have found the right home for your loved one.
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Review from Mark D (Son of Resident) published on 16 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Thank you for your positive review about our care home.
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The Review Score of 9.8 (9.807) out of 10 for Willowcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for Willowcroft Care Home is calculated as follows: ( (96 Excellents x 5) + (23 Goods x 4) ) ÷ 119 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Willowcroft Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Feb 2021
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