Abbey Lodge

Hastings Road, Telham, Battle TN33 0SH
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6.9 8 Reviews
  • Abbey Lodge, Battle
Abbey Lodge Care Centre provides a range of services including residential accommodation for people who have problems with dementia and a separate facility for people who have a learning disability. Abbey Lodge is a home in the Telham area of Battle with two homes on site, The Bungalow and The House - both homes are under one registration and have a 'Good' rating from the CQC (March 2019). Care can be provided for those with dementia, learning disabilities and mental health needs.

The Bungalow offers 6 bedrooms and caters to individuals of working age 18-65 who have a diagnosis of Autism/ Learning Disabilities/ Neuro Diversity. Many residents within the home have a duel diagnosis of mental health. The Bungalow specialises in the ability to manage behaviour that challenges by using Positive Behaviour Support. Individuals are supported to live as independently as possible and support is provided using the scaffolding system.

The team encourages individuals to learn new and maintain skills within and outside of the home. The goal is for individuals to access the community and live lives as close as is possible to other neuro typical individuals accessing activities such as college courses, the gym, bowling, hairdressers/barbers, coffees with friends and family, personal shopping, Friary Gardeners, and the list goes on.

The House is a specialist 12 bed purpose built dementia home with first floor and ground floor rooms. Ground floor rooms have sinks in rooms and 1 communal shower room and 1 communal bath room. The large upstairs rooms have full wet room ensuite. The House caters to individuals with a diagnosis/ under investigation of dementia, Alzheimer's aged 65 and over and many individuals have a duel diagnosis of mental health. Individuals are supported to maintain skills. The team aims for individuals to feel like Abbey lodge is a home from home, for your families and friends.

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Care Provided by Abbey Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Care Matters (SE) Ltd
  • Person in charge
  • Natasha Little (Manager)
  • Admission Criteria
    • Private, Local Authority, Local Authority with top up
    • Ages 18+
  • Room Information
    • Single Rooms (11)
    • Couples/Companion Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Abbey Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,600
    • Self-Funded Residential Dementia Care from £990
    • RESPITE Self-Funded Residential Care from £990
    • RESPITE Self-Funded Residential Dementia Care from £990

  • The figure shown are based base rate care
  • (these prices are only a guideline, please contact Abbey Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Abbey Lodge have an onsite Cafe


  • Parking

  • Free car park on site


Abbey Lodge Reviews (8)

6.9

Abbey Lodge has a Review Score of 6.9 (6.900) out of 10, based on 3 reviews in the last 2 years. Over all time Abbey Lodge has 8 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 1

Date Published

8
2
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5

Review from Christina O (Mother of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My son stayed here for respite in November/December. The original impression was that he would be properly cared for and I felt the staff were kind and professional.
Within days he looked dirty, unshaven and neglected.
He was hospitalised within a week because of a seizure as he wasn't given his
epilepsy medicine. He was also hospitalised with pneumonia because he wasn't given his asthma medicine.

Reply from Natasha Little, Registered manager at Abbey Lodge

Thank you for your feedback. We value all comments to improve our care, but we believe there are inaccuracies in your review that don't reflect our high standards.First, the claim that staff were both professional and neglectful seems contradictory. Our team follows strict protocols to provide attentive care. The suggestion that medication for epilepsy and asthma was not administered, leading to hospitalisations, raises concerns about communication and medical procedures. We adhere to strict medication guidelines and address any issues promptly.The review lacks specifics on how we addressed concerns. A more balanced review would have highlighted our efforts. The individual's mother, however, expressed satisfaction with our care, praising staff and the environment.We assure you that health concerns were not due to neglect. We remain committed to excellent care and encourage open communication with our management team.


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Review from Tim B (Friend of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely atmosphere. The staff were very helpful and welcoming to me and my dog each time we visited. Every member of staff offered calm care to residents and it was great to see my friend able to joke and smile in his final year.

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Review from Julia L (Sister of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m worried that my brother is not getting enough exercise as his walking ability is more akin to a person twenty years older than his age. He doesn’t seem to be encouraged to look clean and well-kept anymore and is sent out in dirty clothes. I feel that he needs more help with this and to take more
pride in himself. Also, I think that he could do with more stimulation and going out more when he is well enough to do so. More help is needed also for managing his small amount of money he is allocated each week. Overall I think the care he receives is good but do want to point out where improvements can be made.

Reply from Sam turner-Cavill, Manager at Abbey Lodge

Thank you for your review. Thank you for bringing to my attention the shortfall in reporting to you your loved ones’ regular participation in community activities this will be rectified going forward. We use an online platform that I can set you up with that allows you full access to your loved one’s full care plan and everything documented about your loved one. If you would like to come in and we can show you how to use this system at the same time we can show you all the photos and activity interventions that he completes in a week such as personal shopping, local conservation projects, a local project without walls, Golf driving range, Many tea and coffee shops, lunches out also independent skill building and maintaining within the home, we can also explain and discuss the medical reason for his walking ability. We recognise that we have fallen short in informing you and we will do better.


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Review from David F (Husband of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience of care homes, Abbey Lodge is an ‘oddity’; but in a very positive and good way. Much of what makes Abbey Lodge different like this is its small in size and a small number of residents. It is highly informal and relaxed in operation, and very non-corporate looking (no uniforms or lanyards
on staff), and this contributes to its feeling of being a large family home rather than a care home. The attention staff give to their residents is exemplary, and is always done – by all of them – with a great deal of genuine affection (one of the senior carers told me once that she “loves all of her residents”), and never in a patronising way. They are very responsive and attentive: when I am visiting my wife, if I think anything is wrong with her, or she needs attention, they are very quick to sort it. If there are any unexpected problems when I am not there, someone will call me straight away, and the staff are very quick to summon the GP if they believe it necessary.

Reply from Sam turner-Cavill, Manager at Abbey Lodge

That is very kind of you David, thank you for your kind words.


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Review from David A (Husband of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffering from Alzheimer's moved here from a very large care home which was impersonal and where she spent most of her time in bed. Here, in this smaller home, the staff are kind and considerate, and the residents are treated as friends. My wife was much happier here, where she could interact
with the other residents; importantly, it really is like "home" for the residents. Also, should the need arise, communication between the staff and relatives is excellent.

Reply from Sam turner-Cavill, Manager at Abbey Lodge

Hi David, this is really kind of you - thank you for your lovely words.


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Review from Pauline T (Sister of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One senior male member of staff is particularly good with my brother who is not always cooperative but he has come to respect him and enjoys his company. All staff are friendly, pleasant and respectful and try and make us feel at home when we visit. Cleanliness in some areas could be better especially
the wheelchair and sometimes, his personal hygiene and toilets. I have attended two evenings where all the residents have a party with food and soft drinks and music, they love it.

Reply from Stephen Sullivan, Provider at Abbey Lodge

Thank you so much for your feedback. It is helpful in ensuring we are able to identify areas for improvement. We will review the cleaning rota, especially in respect to the wheelchair. I will also ask staff to discuss personal hygiene and support in using the toilet.


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Review from Francis B (Sister of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent deputy manager who seems to really care about my brother and who my brother greatly respects. Most other staff are good and committed to their "customers" (my brother's words). The staff are very friendly and helpful and generally seems to care. "The service to the home members is excellent"
(my brother's words). A very pleasant atmosphere at the home. It was lovely to see the gentlemen especially really come alive during a music evening - so much enjoyment.

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Review from S S (Relative of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a small, friendly home. My husband has been in this home for 3 months and seems happier and more settled than he was in either of his two previous homes. He has Alzheimer's but the residents have various other conditions. The other residents are friendly on the whole.

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Current Review Score: 6.9 (6.900)

Overview of Review Score

The Review Score of 6.9 (6.900) out of 10 for Abbey Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.219 for Abbey Lodge is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 32 Ratings = 3.219

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.681 Points relating to the number of positive Reviews for Abbey Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 2 Positive Reviews ÷ 3.6 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Samantha

Samantha Turner-Cavill

Job Title: Registered Manager

Joined: 2017

Hi, my name is Samantha. I prefer to be called Sam. I have worked in care since I was 16. I first started working in a small Learning Disabilities home. Here I found my love for wanting to better understand and learn about triggers and Behaviours that challenge. I worked in this particular home for 7 years. At this time, I had two children. I Left care to work in a specialist SEND school in the independent units which had 4 children in each class and each child worked on a 1-1, I did this for two years. I then had my third and final child. I then became a household CEO (stay-at-home mum). I returned to work in 2017 here at Abbey Lodge as the cleaner, I loved engaging the residents to help with the cleaning after a year I requested to complete my NVQ level 3 in HSC so I could apply to become a senior could spend more time with the residents. I was accepted. I completed my NVQ in 12 months alongside working as a senior. during my time in this role, I knew I wanted to go further so I requested to do my NVQ level 5 in HSC so that when a team leader role became available, I was ready and qualified to apply. In 2019 a team leader position became available, so I applied and was accepted. In April 2022 the Registered Manager position became available and I thought you know what reach for the stars. I applied and here I am.


Anna

Anna Moakes

Job Title: Maintenance

Joined: 2020

I have worked in the care setting for two years now and have enjoyed every step of the way, including the highs and the lows. Care was never a field that I was initially interested in. I have worked in various hospitality establishments for nearly all of my life, received my International Hospitality management degree and started working my way up in hotels. Then the pandemic hit, and hotels shut down, and I became redundant. I was looking for work and came across Abbey Lodge they were recruiting for a cleaner. As soon as I stepped in the door for the interview I was hooked. I worked as a cleaner for a year, becoming entwined in people's lives, seeing them thrive and becoming like family to these people. After a year I changed positions and became Maintenace. This allowed me to spend much more time with the people that we support by them joining me in completing tasks that are so natural for them such as mowing grass, putting up shelves and painting. Since working in the care I realise now that I will never leave this setting again. In a family such as the one at Abbey Lodge, there is too much laughter, love and care to leave.


Frequently Asked Questions about Abbey Lodge

What types of Care is Abbey Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey Lodge provide?

Palliative Care, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Abbey Lodge have?

There are 11 Single Rooms.

What are the Facilities & Services at Abbey Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Lodge to the centre of Battle?

1.8 mile(s) as the crow flies, distance by road may be significantly further.