Britten Court

Love Road, Lowestoft NR32 2NY
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9.9 70 Reviews
  • Britten Court, Lowestoft
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people in the local area.

Britten Court has its own cinema room, café and hair salon, which residents can use whenever they wish. The café is a great place to catch up with loved ones over a cup of tea and some freshly baked cakes.

The team is dedicated to enabling residents and day club members to live each day to the full. There is always something to do, from group and one-to-one activities to visits from local schoolchildren, entertainment from performers and outings to places of interest.

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Care Provided by Britten Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Chloe Swarbrick (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Britten Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Britten Court Reviews (70)

Total of 70, showing 1-20
9.9

Britten Court has a Review Score of 9.9 (9.872) out of 10, based on 28 reviews in the last 2 years. Over all time Britten Court has 70 reviews.

Overall Experience

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  • 13
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Review from Rose-Marie F (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a few issues settleing in. As we should as not a one thing suits all home. Everything sorted out, promptly, proffessionally and with dignity.
Very very happy with my mums care.

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Review from Jill L (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Britten Court is the most wonderful care home my mum could possibly be in. I cannot fault it.

Reply from Caprice Geisha, Home Manager at Britten Court

Hi Jill, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Z C (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought the care for my mum was really good, the staff were friendly and caring and supportive.

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Review from David K (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met real people with love in their hearts and will never forget the help given at a terrible time.
Thank you.

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Review from David S (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I have visited my mum in Britten Court Care Home and as always the care and attention was top-notch. My mum never wanted to be in a care home. But this place has changed her view and although not initially what she wanted, Mum enjoys the staff's help and attention to detail that they provide.
Almost better than a 5* hotel. I thoroughly recommend Britten Court.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Alan J (Son-in-law of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have left three categories blank for the following reasons. Food and drink - my mother-in-law refused food. Activities - my mother-in-law was confined to bed. Value for money - the placement was funded by the NHS.

Reply from Chloe Swarbrick, Reviews Team at Britten Court

Hi Alan J (Son-in-law of Resident), thank you very much for taking the time to leave us feedback about your experience. At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time and we look forward to hearing from you. Many thanks.


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Review from Heidi L (Granddaughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff.
Great care.
Lovely care home.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Heidi, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Alison S (Daughter-in-law of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this nursing home highly enough. It is a wonderful establishment that clearly cares for its residents and will do everything in their power to make them happy, safe and cared for. In the space of a week, my mother-in-law is a different person! She is stimulated, valued and as a family,
we know she is in the best place. Thank you from the bottom of our hearts.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Marie K (Sister of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would rate your care and attention to client care and happiness excellent. Nothing is too much trouble, which is reassuring in my brother's needs being met.

Reply from Martha Piper, Reviews Team at Britten Court

Hi Marie, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Amanda J (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law's arrival earlier in 2023, Britten Court immediately became her "home from home"! The care of all the staff has been exemplary, professional, attentive, sympathetic, affectionate and friendly. As a family, we couldn't be happier to see how she has settled and embraced Britten
Court as her new home and an extension of her family. The residents are engaged in activities without being demeaning and patronising but rather encouraging individual interests and pursuits. There is always something "going on"/being organised and all the staff go "above and beyond"! We don't live locally all the time, and so her home at Britten Court gives us complete peace of mind knowing she's so happy! In summary, one word, "excellent"!

Reply from Reviews Team, Reviews Team at Britten Court

Hi Amanda, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D B (Sister of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are first class and are looking after my sister well.
Even when we have challenging days with her, the carers keep her calm.

Reply from Reviews Team, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from David J (Brother of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my sister - I normally visit weekly. This visit was normal.
Staff are very friendly. My sister's room was immaculately clean, as always. She was cheerful and appeared to have a very good relationship with her carers. Overall, I have peace of mind to know she is being looked after in
such a wonderful place.

Reply from Reviews Team, Reviews Team at Britten Court

Hi David, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 11 months and I can honestly say the care home have been brilliant.
She received a warm welcome as soon as she arrived, and the staff have been so accommodating and helpful towards my mum.
Every so often a resident is 'resident of the day' and I especially like
this as the care home check in with the family and chat about anything.

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Review from P W (Brother of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring and friendly. I feel very confident that my sister is in the very best place surrounded by lovely people.

Reply from Martha Piper at Britten Court

Thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from J M (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, clean environment.
Friendly staff.
Open and welcome.
Always any issues covered concerning Mum's care.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Tony F (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In comparison to other places Mum has been, this is a modern, relaxed atmosphere with constantly available care.
The care for Mum is appropriate, friendly and understanding. The staff are always welcoming and continue to look after all of Mum's needs.
The facilities are good and enable Mum to feel
comfortable in the home.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Tony, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sam S (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff and care home standard is excellent. They do a lot of activities for the residents which are brilliant.
Nothing is ever too much trouble.

Reply from Martha Piper, Reviews Team at Britten Court

Hi Sam, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Jo C (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better care home for my mum to be cared for in her last days. The staff are amazing. My mum was treated with dignity and respect at all times. The staff looked after me and my family so well, always making sure we had something to eat and drink. Every single staff member
in the building had a smile on their face and were so welcoming. When Mum passed, I had a phone call from the funeral home who told me how lovely Mum looked when they collected her. That was so comforting. Thank you so much, everyone.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Jo, thank you for leaving this review about Britten Court.
We are happy you were pleased with the care we provided to your mother. You and the family are always welcome at this home! If you're ever passing by, stop in for a chat and tea. We are sending our love to you all. Take care.


Britten Court Care Home


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Review from R J (Son of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant and very helpful. Facilities and activities very good.

Reply from Caprice Geishs, Reviews Team at Britten Court

Hi, thank you for leaving this review about Britten Court.
We are pleased that you are happy with the staff, facilities and activities at the home.
Don't forget to follow us on social media, if you don't already. To keep updated with the activities in the home.


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Review from V A (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide a warm and welcoming homely environment. They care about the residents and also the resident's family. The staff at Britten Court are kind and caring. They demonstrate passion in the work they do. I feel my mum is being very well looked after.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us this review about Britten Court. We are pleased that you are happy with the care and support we offer to you and your loved one.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Britten Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Britten Court is calculated as follows: ( (286 Excellents x 5) + (42 Goods x 4) ) ÷ 328 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Britten Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (91)

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Meet the Team (1)

Chloe

Chloe Swarbrick

Job Title: Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council. The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards. 


I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes as I did!


Outside of work, I have a very busy home life. I’ve three children and eight grandchildren who I love spending time with. 


Frequently Asked Questions about Britten Court

What types of Care is Britten Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Britten Court provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Britten Court have?

There are 80 Single Rooms.

What are the Facilities & Services at Britten Court?

Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Britten Court to the centre of Lowestoft?

0.1 mile(s) as the crow flies, distance by road may be significantly further.