Britten Court

Love Road, Lowestoft NR32 2NY
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9.9 71 Reviews
  • Britten Court, Lowestoft
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people in the local area.

Britten Court has its own cinema room, café and hair salon, which residents can use whenever they wish. The café is a great place to catch up with loved ones over a cup of tea and some freshly baked cakes.

The team is dedicated to enabling residents and day club members to live each day to the full. There is always something to do, from group and one-to-one activities to visits from local schoolchildren, entertainment from performers and outings to places of interest.

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Care Provided by Britten Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Chloe Swarbrick (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Britten Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Britten Court Reviews (71)

Total of 71, showing 21-40
9.9

Britten Court has a Review Score of 9.9 (9.872) out of 10, based on 28 reviews in the last 2 years. Over all time Britten Court has 71 reviews.

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Review from V A (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide a warm and welcoming homely environment. They care about the residents and also the resident's family. The staff at Britten Court are kind and caring. They demonstrate passion in the work they do. I feel my mum is being very well looked after.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us this review about Britten Court. We are pleased that you are happy with the care and support we offer to you and your loved one.


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Review from Dolores B (Stepdaughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was 99 years old when he went into Britten Court and they do everything they can to help him and he has settled down. I have no complaints about Britten Court, all I can do is praise them.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Dolores, thank you very much for taking the time to leave us feedback about your experience at Britten Court. We are pleased that you are satisfied with the care we provide here and that your father has settled in well.


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Review from Elfryn J (Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Always a friendly atmosphere.

Reply from Holly Cole, Reviews Team at Britten Court

Hi Elfryn, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Carol B (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Britten Court Care Home is outstanding, friendly and caring staff that will do everything they can to make sure that the residents are comfortable and well cared for. Faultless!

Reply from Martha Piper, Reviews Team at Britten Court

Hi Carol, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from C S (Friend of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Britten Court now since March. I've always been pleased with all staff in there, greeted with a smile and hello by everyone. It is always so spotlessly clean and welcoming. From the entrance to whatever unit you go into it's the same. We even had a party in there for my friend's
80th and the food and care were really good, all gas said how great it was.

Reply from Holly Cole, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on our web page.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Susan M (Wife of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with extreme care and dignity, especially during the final months of his life. My daughter and I have nothing but praise for everyone at Britten Court.

Reply from Holly Cole, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from M C (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased at the amazing care and compassion that our Dad received. The staff were so kind, would recommend this home to anyone.

Reply from Holly Cole, Reviews Team at Britten Court

Thank you very much for taking the time to leave us feedback about your experience and we're so glad that you're happy with your dad's care and the staff are supporting you.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from G H (Friend of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. The girls are wonderful and very helpful. Two staff members, in particular, are my friend's favourites. Very attentive and caring. Love visiting my friend.

Reply from Martha Piper, Reviews Team at Britten Court

Hi G H, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from Howard L (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home supported my mother through her last months of dementia. It was excellent, above all because they saw my mum as an individual and took time to understand her. They also saw the job as helping the family come to terms with transitioning from life to death. A clear vision translated into a culture
of support, excellent facility and a real commitment to the family. One member of staff, in particular, epitomised this.

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Review from T B (Brother of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and his wife have moved in and are very happy. The staff are excellent and most helpful.

Reply from Holly Cole, Reviews Team at Britten Court

Hi T B, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks.


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Review from Pam W (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always feel welcome whether on the phone or in person. Regular updates on Mum is appreciated and pictures on social media are welcome as not able to visit as much as I would like, more importantly, I feel Mum is happy and well cared for.
Thank you all.

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Review from Diana H (Friend of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited 4 times with my friend and find the staff very friendly. The home is very clean and has a lovely atmosphere.
The residents are usually doing activities when I visit and I especially enjoyed the Elvis impersonator one time.

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Review from William B (Husband of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was nice to hear about the kitchen getting a five-star rating. It is due to the people who look after the place for the people who live there and the people who come to visit. Well done to you all.

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Review from M B (Respite Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was nervous about leaving the hospital to come here to this care home, but I should not have been. From the moment I was taken to my room, the care from the staff, "all of them", has been 10/10. The food has been good! And they have watched me put on "lbs" and reach a goal, ready to go home. I will
miss my friends! But will be back to visit them.

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Review from Maggie G (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 20 months of her life in Britten Court Care Home. She went in during covid, so we were especially anxious about our decision, but Britten Court staff, from the person on the phone to the close carers, totally put our minds at rest. Mum had dementia, so did often express a wish
to be at home, but she was happy joining in musical activities and visits from young children. I'd have no hesitation to recommend Britten Court to others.

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Review from Laurence M (Husband of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent eighteen months in Britten Court Care Home and during that time and despite the extra work involved from Covid, the staff treated everyone with the utmost care, attention and with a smile. My wife was always praising those that looked after her, including the chef especially, which is
something she never did at home! The atmosphere they created was like a big family. My daughter and I were kept fully aware of all events affecting my wife, particularly in her last few weeks of life. The standard of Britten Court is such that it should be highlighted as an example to be followed by other care companies.

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Review from Sandra H (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed within your care for 2.5 years and passes away on 27th September. During Mum's stay, she was treated with respect and dignity at all times. The staff were kind, friendly and approachable. If Mum needed anything, the staff were always on hand and during covid 19 the home was closed to
visit, which was a very difficult time for everyone. The manager ensured family still had connections with their loved ones via video calls, on one to ones or resident family meetings via video call. It was the best thing for the residents, I cannot express enough how thankful I am to you all.

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Review from Anne E (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Britten Court for eight years and passed away in June 2022. She loved her time at Britten Court and flourished in the family atmosphere so lovingly created by the manager and staff. She was always surrounded by love and kindness and supported through the good and sometimes
sad times and the turmoil of the pandemic. As Mum made her final journey, she was surrounded by and given a level of care, support and love which was utterly exceptional. A privilege to witness and something we as a family will never forget. We would also like to thank Britten Court for the support given to our family throughout the past eight years and especially during the final week of her life. We are so grateful for the contribution Britten Court made to our mum's life.

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Review from Tony M (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting from Australia to visit my mother who is suffering from Dementia. The purpose of my visit is to also secure a home with the assistance of my sister that would treat her with dignity and provide her with the level of care she now requires. I could not have found a better place than Britten
Court and can travel home secure that she is well looked after.

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Review from A C (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Britten Court went out of their way to make my mum's birthday special. She had a lovely day and I'm so thankful to all concerned. The staff are always friendly and helpful.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Britten Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Britten Court is calculated as follows: ( (286 Excellents x 5) + (42 Goods x 4) ) ÷ 328 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Britten Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Chloe

Chloe Swarbrick

Job Title: Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council. The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards. 


I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes as I did!


Outside of work, I have a very busy home life. I’ve three children and eight grandchildren who I love spending time with.