Britten Court

Love Road, Lowestoft NR32 2NY
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9.9 70 Reviews
  • Britten Court, Lowestoft
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people in the local area.

Britten Court has its own cinema room, café and hair salon, which residents can use whenever they wish. The café is a great place to catch up with loved ones over a cup of tea and some freshly baked cakes.

The team is dedicated to enabling residents and day club members to live each day to the full. There is always something to do, from group and one-to-one activities to visits from local schoolchildren, entertainment from performers and outings to places of interest.

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Care Provided by Britten Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Chloe Swarbrick (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Britten Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Britten Court Reviews (70)

Total of 70, showing 41-60
9.9

Britten Court has a Review Score of 9.9 (9.872) out of 10, based on 28 reviews in the last 2 years. Over all time Britten Court has 70 reviews.

Overall Experience

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Review from A B (Wife of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband first came into the care home, it took a long time for him to settle in. Over the last three months he became very unhappy, but working with the management and staff, he was moved to a different unit and is now very happy to be there.

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Review from Nigel G (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere. The staff are kind. My mother is well looked after and most of all happy. Any concerns are addressed and I have no complaints.

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Review from J S (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has lived at Britten Court for the past sixteen months. He arrived there from hospital and they have rehabilitated him following a broken hip and covid. He was so poorly when he arrived there. They have looked after him wonderfully well and he is now so much better. The staff are so caring and look
after the residents with dignity, understanding and kindness. He has been encouraged to take up new hobbies, which he thoroughly enjoys. He has chosen to stay permanently. We are both happy with his care.

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Review from B A (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are fantastic. They treat the residents like family and certainly do have the residents' best interests in mind. The home is very clean and there always seems to be several staff working when we visit. The home offers everything you could want and I highly recommend.

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Review from Tony S (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well cared for and has improved after leaving hospital malnourished and severely unkempt.

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Review from Eve B (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff provide good hygiene for my mother. There are never any unpleasant smells in the room. She is regularly assessed for care needs, her nutrition is regulated using her weight.
The staff are friendly and caring and on the whole, she is very well cared for.

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Review from Steven B (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my mum as a resident at Britten Court until the beginning of February this year, when she passed away. The staff were friendly, providing good care for my mum. Professional management team are always ready to help and listen to us as relatives. Overall, a great home.

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Review from Christine M (Niece of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is in the nursing wing, but has learning difficulties and disabilities. The care given is very good. I have no complaints whatsoever.

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Review from Sylvia P (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Britten Court for five months now and seems to be happy and well cared for. If I have any concerns, they are promptly dealt with. I am very happy with the staff and feel Mum is kept safe.

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Review from Catherine G (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home with a friendly atmosphere. Staff work extremely hard to make the residence feel at home. Nothing is too much for them.

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Review from M S (Friend of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting my dear friend here for a couple of years. I have to say it is the best care home she could be in. What a lovely, caring, friendly place it is. Definitely one of the top ones I've been to.

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Review from L B (Friend of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MMy friend and I visit our friend; a resident here at Britten Court weekly. It is a real pleasure to visit. We are able to escort our friend to an open area for coffee and cake away from the secure wing where she resides.
The staff are always friendly and helpful, there is a community spirit and a
family feel. The home is open, airy and light. The staff are kind, I would be extremely happy for a member of my family to live here and receive excellent care.

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Review from Wendy B (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my Mum passed away on 20/3/19 but the care she received from all members of staff on Lighthouse was exemplary on all counts. We, as a family, could not have asked for any more from any of the staff. Also, the care that was shown to my sister and I was very kind and caring during such a difficult
time. The home's manager is doing a great job. Very many thanks to them all.

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Review from Christopher C (Son-in-law of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Britten Court is a lovely friendly place, with excellent facilities and wonderful carers who from my experience really do care for my Mum in Law and the other residents.

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Review from P W (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall and broke her wrist in a couple of places so she has needed extra help with everything. Also, the staff have been a great help with mum's hospital visits. All the staff are caring, happy and always very willing to assist in any way and I'm glad that mum is a resident of Britten Court.

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Review from Christopher M (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family can only praise the care our family member receives. The staff are always kind and very helpful.

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Review from Barry A (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum did not want to go into care but became poorly. Her best friend is her little dog. After seeing how upset she became at the thought of losing her home and beloved pet the manageress said they would take both of them. They have both settled in now, and as a son I know she is happier with her dog
there. I feel she is getting the best care and her dog is now a bit of a star at Britten Court. Thanks everyone for making Mum and pet feel welcome. Form management, chef's cleaners and carers. Thank you.

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Review from Valerie L (Sister-in-law of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in Britten Court Care Home since 3rd November 2018 and we find the care he is receiving is second to none. The home is spotless and staff very efficient, friendly and caring. The food is excellent and the chef and catering staff are very obliging. The carers not only care,
but go out of their way to provide entertainment for the residents.

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Review from Richard A (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered care with Britten Court care home late 2018. During this time I have found the quality of care outstanding. The friendliness and consideration of staff at every level has enabled me to feel that my mother is safe and cared for medically and professionally, leaving me with no more fears
for her overall well being.

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Review from Ann R (Sister of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Britten Court for three weeks. She was terminally ill and during her last weeks she was made extremely comfortable and nothing was too much trouble for the staff both for her and relatives who visited.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Britten Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Britten Court is calculated as follows: ( (286 Excellents x 5) + (42 Goods x 4) ) ÷ 328 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Britten Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Chloe

Chloe Swarbrick

Job Title: Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council. The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards. 


I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes as I did!


Outside of work, I have a very busy home life. I’ve three children and eight grandchildren who I love spending time with.