Ebor Court

Great North Way, Nether Poppleton, York YO26 6RB
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9.9 106 Reviews
  • Ebor Court, York
Ebor Court care home in York is a friendly, supportive home.

Highly qualified, caring and compassionate staff are committed to delivering excellent care.

There are lots of interesting activities such as regular trips to places of interest, and time in the hair and beauty salon.

Residents have an annual eye test and dental check-up.

Residents can enjoy a cinema room with a popcorn machine.

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Care Provided by Ebor Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lauren Wilde (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ebor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Ebor Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ebor Court pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Ebor Court has plenty of onsite parking for visitors.


Ebor Court Reviews (106)

Total of 106, showing 21-40
9.9

Ebor Court has a Review Score of 9.9 (9.870) out of 10, based on 22 reviews in the last 2 years. Over all time Ebor Court has 106 reviews.

Overall Experience

  • 81
  • 22
  • 2
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Date Published

106
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Review from S H (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Ebor Court initially on a short-term basis which we converted happily to permanent earlier in the year. We feel he is well cared for and there is a wide range of activities appropriate to his level of dementia. His room is always kept clean and tidy and the food seems very good. Communication
with family members by management and staff is very good and we are always made to feel very welcome when we visit. Would recommend it to anybody as couldn't ask for any more.

Reply from Charlotte Jackson, Customer Care Administrator at Ebor Court

Thank you for taking the time to leave a review. Your father is definitely not the first person to come for a short stay but not want to leave! We are so pleased that we can reassure you that he is in the best place with the absolute best care.


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Review from Veronica R (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ebor Court for just over a year. It has been such a relief for us to know she is somewhere where she is looked after so well. The staff are all so friendly and keep us updated on Mum. They are so good at entertaining the residents. Overall we are very happy she is at Ebor Court.

Reply from Charlotte Jackson, Customer Care Administrator at Ebor Court

Thank you for sending a review, its lovely to hear your mum has settled so well and we are so pleased we can offer you the reassurance that she is well cared for and happy with us, long may it continue.


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Review from Joanne S (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving the best care possible at Ebor Court Care Home. The staff are so lovely, kind and caring to all the residents there. They treat them like they would their own parents, it's so lovely to see. It's always a pleasure to visit Mum especially on a Wednesday morning when they have
the coffee morning, she loves that as it's like a slice of normality. It's well staffed, spotlessly clean and they always make us welcome. They have lots of activities and visitors to the home to keep her entertained, singers are especially liked, with the occasional trip out which is lovely. Mum loves living here and it has a great atmosphere of loving and respect. As a family we really appreciated their social media and photos of mum enjoying life there. Thank you to all the staff.

Reply from Terri Kidd, PR Executive at Ebor Court

Thank you for taking the time to write such a lovely review, it sounds like your mum is having a fabulous time at Ebor Court, which is exactly what we hope for! It’s great that you can join us for the coffee mornings and that your mum is taking advantage of the activities we have on offer. We hope she continues to love it with us at Ebor Court, and if she has any suggestions for visits or activities she should let us know!


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Review from Peter B (Nephew of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy and settled at Ebor Court, having made the decision to move from another local care home last year. Activities are excellent, and she has especially enjoyed coffee mornings and local trips out. The staff are very willing to go the extra mile to help. The food is nutritious, and
there are always good choices. My aunt is very well cared for.

Reply from Terri Kidd, PR Executive at Ebor Court

Thank you for taking the time to leave a review, we are really pleased that your aunt has settled in well and is taking advantage of the activities we put on. We hope she continues to be entertained, well fed and happy!


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Review from Gavin M (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and well-run.
The staff are excellent.
The care is marvellous.

Reply from Terri Kidd, PR Executive at Ebor Court

Thank you for your review, we can’t really ask for more than that!


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Review from Jane H (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely no concerns at all about the care my mother receives. Excellent staff team, always keep me up to date with any problems.

Reply from Terri Kidd, PR Executive at Ebor Court

Thank you for your review we are so pleased that you are happy with your mum’s care.


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Review from D B (Nephew of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice and modern. Good facilities. The food is good and good quality, but not too much. Good tea breaks. We like the hairdressing salon and the library. Trips out are appreciated - option to go, convenient for the bus route.
Nice and warm and quiet. Friendly staff.

Reply from Terri Kidd, PR Executive at Ebor Court

Thank you for taking the time to write a review, it sounds like Ebor Court is ticking all the boxes and we are very glad to hear it!


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Review from Katie M (Granddaughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home and takes very good care of my grandma.
Always a pleasure to visit with friendly and helpful staff.

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Review from Cheryl P (Wife of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received the best care possible at Ebor Court. The staff were kind and caring to my husband and it was obvious that they really loved their jobs. It was a pleasure to visit. It is well staffed and always spotlessly clean. Thank you.

Reply from Rebekah Steward, Customer Care Team at Ebor Court

Thank you for your review of Ebor Court. We really appreciate you taking the time to share your experience. We are proud of the dedication our staff show and it's wonderful to hear how supportive they have been during your Husband's stay at Ebor Court. I will pass on your kind words to the team.


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Review from Diane C (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been at Ebor Court for 2 and a half years following the death of my dad who was her carer. I chose Ebor for its spaciousness, cleanliness, and the friendliness of the staff. Mum is very well cared for with quick access to any medical treatment she needs. There are lots of activities within
the home as well as trips out (prior to covid-19). All the staff are wonderfully caring and mum is known and loved.

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Review from Penny J (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We first explored Ebor Court as a care home for Mum a year ago. It was during the lockdown, so the tour was virtual, and the assessment of needs was by video. This did not in any way detail from the information gathering. Mum settled in very quickly and soon forgot she'd ever lived anywhere else. We
really appreciate the Facebook page and the photos of Mum (and others); it's clearly a well-run and happy place.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Elizabeth W (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Ebor Court in June 2020 after a fall at home. Although we were unable to go in the home, the staff made a very difficult time go as smoothly as possible. They enabled us to see Mums room and arrange the furniture via Zoom. They spoke to us at length about Mum and her interests, family,
likes and dislikes to ease her transition. They listen to our concerns, communicate well with us and continue to provide a safe, happy place for our Mum. If Mum can't be at home, then I can't think of anywhere else I would rather she was!

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Emma H (Granddaughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ebor Court has been friendly, welcoming and provided excellent care for my grandma during the Covid pandemic. We felt she was safe and cared for whilst we were unable to visits. The Facebook page is fantastic for catching snapshots of what your relatives have been doing!

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from John G (Son of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have found Ebor Court excellent in their care for our mother. She arrived in a difficult situation during Covid and a stay in the hospital, but the staff and care she receives in Ebor Court have helped us come to terms with the situation. It would be good to be able to visit in Mums room
when she's unwell.

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Review from Joanna A (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ebor Court a month or two ago when it became clear that it would be in her best interest as she was frail after a broken hip and neglecting herself and could no longer do dimples daily tasks due to dementia. She refused care at home. She is now settled for the most part at Ebor
Court, and this is down to the brilliant, caring, sympathetic carers. Management is efficient, friendly and responsive. I have recommended Ebor Court to friends and will continue to do so. All our family are very grateful to Ebor Court.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your review of Ebor Court. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words, which I shall be sure to pass on.


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Review from V S (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ebor Court for almost two years now and I have always felt confident that she is being cared for. The staff are considerate and do their best to ensure residents live a good life, with plenty of interaction and activities. Their handling of the covid pandemic has been reassuring,
putting the safety of residents first but putting systems in place for families to keep in contact with loved ones.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from T H (Daughter of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Ebor Court for over 2 years. Staff, and management, have been consistently caring and attentive; nothing is ever too much trouble. Mum is always well cared for, encouraged to participate in activities, and listened to when she's either unwell or unhappy as a result of her dementia. Staff
have made every attempt to keep us in touch with Mum, and with any developments, during the difficult months we've had. She couldn't be in better hands!

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Sandra R (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ebor Court is a fantastic care home, they are all amazing staff. I couldn't wish for a better place. Even under the times they are now, everyone has kept going, keeping the residents happy and content. Hopefully one day soon we all can come back into Ebor Court. Staff always make you welcome and we
like to join in with all that is going on.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from J D (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Ebor Court in Feb 20 after a spell in hospital. He was 94 and becoming frailer and less able to look after himself. The staff at Ebor Court welcomed him like an old friend, quickly settling him in. He enjoyed the seven weeks he was a resident but his illness returned and due to circumstances,
end-of-life care was administered at the home. He couldn't have been made more comfortable and the family received every support needed.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our Ebor Court home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from K P (Niece of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Do not visit my aunt but from the Facebook entries, all clients appear to be well entertained and cared for during lockdown. Disappointing government hasn't allowed visits. Particularly distressing when a relative does not recognise you due to dementia.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Ebor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Ebor Court is calculated as follows: ( (228 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ebor Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Lauren

Lauren Wilde

Job Title: Home Manager

Joined: 2024

Lauren is the Home Manager at Ebor Court.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

“My aim each day is to know that we have made a difference to someone’s life and put a smile on their face. What I love about my job, is that no two days are the same and I get to meet some wonderful and very interesting individuals.”


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.
Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Wendy

Wendy Roberts

Job Title: Front of House Manager

Joined: 2024

Wendy is the front-of-house manager at Ebor Court.


Kamil

Kamil Owsicki

Job Title: Care Manager

Joined: 2023

Kamil is Care Manager at Ebor Court