Ebor Court

Great North Way, Nether Poppleton, York YO26 6RB
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9.9 106 Reviews
  • Ebor Court, York
Ebor Court care home in York is a friendly, supportive home.

Highly qualified, caring and compassionate staff are committed to delivering excellent care.

There are lots of interesting activities such as regular trips to places of interest, and time in the hair and beauty salon.

Residents have an annual eye test and dental check-up.

Residents can enjoy a cinema room with a popcorn machine.

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Care Provided by Ebor Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lauren Wilde (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ebor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Ebor Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ebor Court pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Ebor Court has plenty of onsite parking for visitors.


Ebor Court Reviews (106)

Total of 106, showing 41-60
9.9

Ebor Court has a Review Score of 9.9 (9.870) out of 10, based on 22 reviews in the last 2 years. Over all time Ebor Court has 106 reviews.

Overall Experience

  • 81
  • 22
  • 2
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  • 0

Date Published

106
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9
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84

Review from S C (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ebor Court immediately provided a welcoming and transparent attitude. I visited the care home without making an appointment and was able to have a guided tour of the entire home without having to return for an arranged viewing. This indicated that I was not seeing a "staged" version of the home. I was
impressed with the light and airy feel of the communal areas - good facilities for residents to bathe safely. There were lots of roomy and bright communal rooms for residents to use instead of being in their own rooms. The food which I tried for myself was excellent with good choices. Residents' personal rooms were not big - but adequate - my reason for making rooms 'good'.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of our home and for the lovely way you have described our team. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from J F (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Ebor Court since June 2019. She has been extremely well looked after, especially considering her age (now 104). When able to visit (pre covid) I was always impressed by the staff and facilities.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from C S (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Ebor Court for 14 months and has thrived. She has put on weight which was needed as she wasn't eating. She loves her life at Ebor Court. The staff have been amazing during lockdown keeping residents safe and stimulated.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Lynne I (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into the home early July and with the current restrictions, I have not actually been in the home, hence my good comments and not excellent as not seen for myself just through the windows. But Mum seems very happy and is being cared for very well. Unfortunately, not seeing Mum is hard, but
they post pictures on Facebook all the time and she looks very happy. Lots of activities for her and beauty treatments which she will love. All in all, a very lovely care home.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for your review. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Ebor Court. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.


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Review from S B (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team. Some remarkable staff, compassionate, professional and engaged with residents. You will see understanding, fairness and love when you visit. Good setting, albeit from could do with better beds, but as a home for loved ones it's fabulous.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from S E (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has dementia and moving into residential care was extremely traumatic for her. Thanks to the excellent skills of the team at Ebor Court, she quickly settled and is now very happy there. I'm impressed with how quickly the care team pick up and dealt with any health issues my mum may have. Also,
I'm impressed with the great range of activities for residents - it's lovely to see her taking part in these and having such fun.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your review of Ebor Court. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Anne G (Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of the unusual circumstances we are experiencing, I feel that the whole package of my care and comfort is of good quality and much appreciated.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team at Ebor Court as they will be happy to receive such lovely feedback.


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Review from June F (Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Ebor Court for two years and since my first arrival, I found the home so welcoming. I originally came for 'respite' but after my first week here I knew I wanted to stay. I found the staff so kind, they always found the time for you, however busy they were, they came to help.
My last
two years have been so happy and I certainly would recommend it to anyone.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team at Ebor Court as they will be happy to receive such lovely feedback.


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Review from G G (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been are resident of Ebor Court fo 20 months due to increased dementia problems. From the moment she arrived, she has always been treated with dignity and kindness and made very welcome. She enjoyed the activities and the company of others and I have always known she was loved and well cared
for.
The staff are amazing especially at present under such difficult circumstances with Covid. At the end of mums life, I was especially grateful for their genuine concern for mum, myself and my sister. Not just a care home but a home and family.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We are so pleased to hear your mum has settled into her new home well. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Alison R (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all members of the team from care home manager, front of house team to all the carers, very thoughtful and considerate. Mum was always fiercely independent but now that she is frail and needs care, she has settled in and is content. This reflects how the home are caring for her and
she seems comfortable and content. Unfortunately, we can only catch up with mum via phone or skype but I'm confident that as soon as visiting is allowed again, this will be organised promptly - this means a lot as we miss our loved one.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Beverley W (Friend of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all aspects of care at Ebor Court.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from R S (Nephew of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been with Ebor for approximately two months and I have been impressed with all services.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from C H (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Ebor Court for 19 months. Ebor Court is a warm friendly place and mum settled straight away. All staff seemed well trained and interested in their work and in mum. The care he received was of a high standard, some staff, in particular, were excellent and they all seemed to have a good
relationship and understanding of her. She was well-fed, and encouraged into activities, both in and out of the home hen available. Ebor Court is spacious, calm, inviting and I was always be made to feel welcome when visiting. I felt mum was well cared for, safe and content - this was a great comfort during covid restrictions when we couldn't visit. Sadly mum died in October 2020 but the staff and managers made sure good end-of-life care was provided in conjunction with GP District Nurse, and we were able to be with her at the end. I can confidently recommend Ebor Court - I work in Health Care myself!

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our Ebor Court home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from R S (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ebor Court at the start of the year and was initially very teary and reluctant to get involved in activities, The staff have been amazing, finding activities to suit her interests - even holding a mini-concert. She is really happy and settled (and importantly safe) during the lockdown.
I can't thank the staff enough for always being upbeat and friendly and just very caring.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your review of Ebor Court. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Andrew C (Son of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum's husband had a bad fall and had to be in the hospital for 5 weeks, and subsequently moved into a care home, as mum wasn't able to look after him, it was a life-changer. Living on her own at the age of 80, mum found it very difficult, and it soon became clear that she also would have to
go into a care home, for her health and wellbeing. Things were getting worse with mum going out into the street late at night and the winter nights were drawing in. Becoming more concerned about her safety, I came across the details of Ebor Court, and as it was only 3 miles from where she lived, and it meant that her friends, especially her two neighbours, could also visit her. When we went to look at Ebor Court, the staff were so helpful and attentive that we knew straight away that this was the right place for her. Nearly a year later, mum has blossomed at Ebor Court, and the staff have become more like friends than just people who look after her. Mum is very happy and would never want to leave.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Julia W (Respite Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite three sleepless night on an unacceptably hard bed, and a dearth of variety and quantity of vegetables at mealtimes, I would still recommend Ebor Court as an excellent care home.
The rooms are very nice, the decor is pleasing, the building light and spacious and there are plenty of activities
to join. The staff are totally devoted to caring for the residents and create an atmosphere of warmth and love throughout.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court. We really appreciate you taking the time to share your experience with us. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from S T (Granddaughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has resided here for the past month and I couldn't be happier with Ebor Court. the place is immaculate. You walk into a friendly, caring atmosphere and there is a really lovely feel to the place. The carers and staff are lovely too and there always seems to be plenty of activities on offer.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your review of our Ebor Court home. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Derek G (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent. My only concern is the lack of security of the rooms, any resident can access any of the rooms, especially at night. The ensuite shower rooms are too small for disabled access without any company.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for taking the time to write a review of our Ebor Court home. We are pleased you are happy with the quality of the care your mum receives. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us, if you would like to discuss anything further, please feel free to contact our Customer Care Team on 0113 385 4131 who will be happy to help.


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Review from A G (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is well looked after, but communication could be better. Impression is, be vague, to protect the company.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for taking the time to write a review of our Ebor Court home. We are pleased you are happy with the quality of the care your mum receives. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us, if you would like to discuss anything further, please feel free to contact our Customer Care Team on 0113 385 4131.


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Review from Peter G (Grandson of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well trained staff, courteous even during trying times. They use their experience to engage well with tasks and people. A tidy and well-kept environment with a decent variety of activities for residents.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly for taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Ebor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Ebor Court is calculated as follows: ( (228 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ebor Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Lauren

Lauren Wilde

Job Title: Home Manager

Joined: 2024

Lauren is the Home Manager at Ebor Court.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

“My aim each day is to know that we have made a difference to someone’s life and put a smile on their face. What I love about my job, is that no two days are the same and I get to meet some wonderful and very interesting individuals.”


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.
Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Wendy

Wendy Roberts

Job Title: Front of House Manager

Joined: 2024

Wendy is the front-of-house manager at Ebor Court.


Kamil

Kamil Owsicki

Job Title: Care Manager

Joined: 2023

Kamil is Care Manager at Ebor Court