Ebor Court

Great North Way, Nether Poppleton, York YO26 6RB
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9.9 106 Reviews
  • Ebor Court, York
Ebor Court care home in York is a friendly, supportive home.

Highly qualified, caring and compassionate staff are committed to delivering excellent care.

There are lots of interesting activities such as regular trips to places of interest, and time in the hair and beauty salon.

Residents have an annual eye test and dental check-up.

Residents can enjoy a cinema room with a popcorn machine.

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Care Provided by Ebor Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lauren Wilde (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ebor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Ebor Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ebor Court pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Ebor Court has plenty of onsite parking for visitors.


Ebor Court Reviews (106)

Total of 106, showing 61-80
9.9

Ebor Court has a Review Score of 9.9 (9.870) out of 10, based on 22 reviews in the last 2 years. Over all time Ebor Court has 106 reviews.

Overall Experience

  • 81
  • 22
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Date Published

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Review from J W (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, Mum has never been better than she has during her time at Ebor Court. The staff are very friendly and appear very professional. I would definitely recommend.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our Ebor Court home and staff. Feedback is extremely important to us, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Denise D (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely surroundings and friendly staff. All of the staff know how the residents are feeling and what their preferences are. As a family member, I feel welcome at any time.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from L F (Daughter-in-law of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very helpful. Their care and attention have given me peace of mind knowing that my mother in law is well looked after. When I have visited the home, it is always clean and the staff are always ready to listen to any concerns we might have.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Margaret V (Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living ar Ebor Court Care Home. The staff are very good to me and I know other people agree with this. If I am very lucky I will be in this home for the rest of my life.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see. We are very pleased that you are enjoying your time with us and feel safe. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team as they will be happy to receive such lovely feedback.


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Review from Ian T (Husband of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well cared for by caring and competent staff. The cleanliness, catering facilities and safety are all of a high standard. The participation of local school children on a regular basis is particularly well received by the residents. The entertainment is regular and warmly welcomed.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Ben B (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the care home is friendly, clean and professional. The residents are well looked after and all treated the same regardless of individual needs. I am pleased we chose this home and feel at ease that my mum us living here.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Andria D (Daughter-in-law of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and always willing and happy to assist. They treat the residents with respect and care. The rooms are always clean and tidy.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Sandra R (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come to Ebor Court, it's a lovely welcome from everyone. It's clean and warm. All residents are well looked after. Mum has settled well and happy.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from L H (Granddaughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff, always plenty of activities happening.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from M L (Sister of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are always welcome smiles and the feeling that you are welcome. The care is second to none - it's like being in a five-star hotel. Nothing is too much trouble.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for such lovely comments. We are so pleased to hear you are pleased with our facilities and the care team. These reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Richard H (Son-in-law of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is happy and well looked after - we have no concerns and nothing but praise for the home and the staff.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Louise M (Daughter-in-law of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother-in-law being here. She seems very happy and settled.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Anya K (Granddaughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff with good facilities and a bright atmosphere.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for such positive feedback of our Ebor Court home.


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Review from Alison H (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming and friendly.

Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you very much for this kind review of Ebor Court.


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Review from Susan B (Niece of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy, friendly and helpful. It is always clean and tidy and fresh smelling.

Reply from Samantha Blair, Customer Care Advisor at Ebor Court

Thank you for taking the time to review our home. I shall ensure that your kind comments are passed on to the whole staff team.


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Review from K G (Grandson of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Ebor Court were absolutely fantastic with my grandad from the day he arrived to the day he passed away. They did everything they could to make him comfortable in his final days. We appreciate everything they did for him.

Reply from Samantha Blair, Customer Care Advisor at Ebor Court

Thank you so much for your review of Erbor Court. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. It is lovely to hear your kind words regarding our carers and I will be sure to share them with the whole staff team.


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Review from Steven H (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was excellent. My mum was made extremely welcome by all the staff and indeed the other residents.
The care provided was first class, the food, outstanding, cleanliness superb and a very good range of activities to join in.
The ensuite rooms are extremely welcoming and comfortable.

Reply from Samantha Blair, Customer Care Advisor at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves on creating a welcoming home from home and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Jane G (Wife of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for with kindness, care and professionalism. Nothing was too much trouble and all our questions were answered. There was an overall friendliness throughout the stay. The food was tasty, activities were catered for and cleanliness was apparent.

Reply from Samantha Blair, Customer Care Advisor at Ebor Court

Thank you so much for your lovely review about our home and the Ebor Court team. We are so pleased to hear how well your husband enjoyed his stay at Ebor Court. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Tonie M (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ebor is running the best I've ever seen. The most recent management team have created a better more stable environment. Morale is excellent which creates a happier, stable team which is of higher quality just since the management team was put in place. I feel the care received is of a good standard
and my opinions are taken into account. Really great that the continuity of bank staff is in place rather than using an agency. On my floor bank/regulars are equally as good. Shame I can't highlight names.

Reply from Samantha Blair, Customer Care Advisor at Ebor Court

Thank you so much for your review of Ebor Court. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Julie G (Daughter of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad spent 2 weeks at Ebor Court in Poppleton, nr. York, after undergoing surgery in Leeds hospital. My Dad was having 2 weeks of respite care at Ebor Court. I brought him to Ebor Court on Friday 15th February. There were some items missing in the room, the key to the drawer mentioned in the contract
but no key materialised throughout his stay, no shower curtain. By Sunday Dad had norovirus which some of the other residents also had - he recovered after a day or two. I visited on Wed. 20th February. Dad was ok (he is a fully functioning 89-year-old). My husband and I visited again on Thursday with rumours of norovirus at the home, on Friday morning we were not allowed in as norovirus again confirmed. Dad was ok and luckily did not catch the virus. There were no visitors allowed until he left. Dad came out of Ebor Court on Friday 1st March, he was very happy to leave. The staff were helpful and caring but the home would not be recommended by my Dad from his short experience.

Reply from Samantha Blair, Customer Care Advisor at Ebor Court

Thank you for taking the time to review our home. All feedback is important to us and we will ensure that our Home Manager looks into the points you have raised and shares them with the team to help us to continually improve. Occasionally, illness can be brought into our home even though we do our utmost to protect our residents and we are sorry that your dad was unwell during his stay with us. We are pleased to hear that the Ebor Court staff team were helpful and caring during your Dad’s stay and if you would like to discuss anything in more detail, please do not hesitate to contact us.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Ebor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Ebor Court is calculated as follows: ( (228 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ebor Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Lauren

Lauren Wilde

Job Title: Home Manager

Joined: 2024

Lauren is the Home Manager at Ebor Court.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

“My aim each day is to know that we have made a difference to someone’s life and put a smile on their face. What I love about my job, is that no two days are the same and I get to meet some wonderful and very interesting individuals.”


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.
Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Wendy

Wendy Roberts

Job Title: Front of House Manager

Joined: 2024

Wendy is the front-of-house manager at Ebor Court.


Kamil

Kamil Owsicki

Job Title: Care Manager

Joined: 2023

Kamil is Care Manager at Ebor Court