Ebor Court

Great North Way, Nether Poppleton, York YO26 6RB
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9.9 106 Reviews
  • Ebor Court, York
Ebor Court care home in York is a friendly, supportive home.

Highly qualified, caring and compassionate staff are committed to delivering excellent care.

There are lots of interesting activities such as regular trips to places of interest, and time in the hair and beauty salon.

Residents have an annual eye test and dental check-up.

Residents can enjoy a cinema room with a popcorn machine.

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Care Provided by Ebor Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lauren Wilde (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ebor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Ebor Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ebor Court pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Ebor Court has plenty of onsite parking for visitors.


Ebor Court Reviews (106)

Total of 106, showing 81-100
9.9

Ebor Court has a Review Score of 9.9 (9.870) out of 10, based on 22 reviews in the last 2 years. Over all time Ebor Court has 106 reviews.

Overall Experience

  • 81
  • 22
  • 2
  • 1
  • 0

Date Published

106
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9
22
84

Review from Gillian F (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is now 91 and has been in the care of the staff at Ebor Court for over three and a half years now. He has progressive vascular dementia and can be grumpy and aggressive at times. He is very confused but the staff are wonderful with him and I always feel he is in a safe, caring place.
I often
leave after visits upset by his condition (dementia) as this is not the dad I knew but the staff always check I am OK as well as reassuring me of dad's care. I always feel they love him even though he is pretty awkward at times and am eternally grateful that these wonderful carers are there for Dad at a time when he is incapable of many/most of the things he used to do for himself.

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Review from John T (Husband of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been into Ebor Court for respite care where I found first of all the staff were most friendly and helpful right from the start. My wife has been on two occasions now for respite and it is like a second home, all the staff have time to speak to you and they treat you as if they were our family.
The facilities are first class with lots of room to move about and everywhere is spotless. I would have no hesitation to recommend Ebor Court to anyone looking for care for their loved ones.

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Review from Christine C (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not think the mix of residents with physical and mental challenges on the same floor was always appropriate but when staff and management were made aware they did try to resolve specific issues. But Ebor Court are wonderful in their level of care and compassion and we as family of a resident became
part of "their family" very quickly. It is very hard to relinquish daily responsibilities of a cherished mum to strangers but 2nd-floor staff proved a safe pair of hands. Regular staff soon got to know mum and us and it was important to have that continuity, always available to answer questions - keep us updated and offer advice and that vital link between Dr's and changed medication and what that entailed. Nothing was too much trouble- we never felt in the way. As end of life was obvious the staff were outstanding and the night managers were amazing to the finish which will always remain with us. Would recommend Ebor Court to everyone and have in fact done so since 2017.

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Review from Steve C (Son of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother moved into Ebor Court earlier this year. She is on the second floor.


I am extremely pleased with the care and attention she receives. The food is of a good standard and there appears to be frequent activities.


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Review from A W (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears to have settled in well at Ebor Court even though she has had to be moved already and there is talk of a further move ( not good for someone with dementia) As I live a good distance from York I have not been able to visit much however on the occasions I have been everything appears
to have been in order and satisfactory.

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Review from Louise B (Daughter of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am thrilled that my mother has settled well into Ebor. The staff have made great efforts to encourage and include her and Christmas was very special. The choice and frequency of activities are excellent. All staff are thoughtful, kind and attentive. I am extremely happy with the catering and the encouragement
is given to residents to enjoy a cup of tea at any time of day. Visitors are always welcome and the atmosphere is relaxed and happy. The building is bright and airy. Rooms are kept clean but occasionally hand sanitizer and paper towels run out so a frequent check on these supplies would be appreciated. My only real concern is the laundry system. We are frequently not receiving my mother's laundry back despite it being labelled correctly. This is disappointing as it is a service included in the recent fee increase. May I suggest your laundry system requires review? Overall, well done to all staff at Ebor Court for creating a lovely, homely and safe environment.

Reply from Helen Chermside, Customer Service Executive at Ebor Court

Thank you for taking the time to review Ebor Court. Ideal Carehomes appreciates all feedback about our homes and following your review and we are delighted that your Mother has settled into the home so well. Our Home Manager operates an open door policy and will discuss your specific concerns with you when you visit the home. If you would like to discuss this matter further, please feel free to contact our customer services team on 0113 385 3570.


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Review from Zephine T (Daughter of Resident) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I see from the day to day care my father receives, I feel the majority of the staff are doing their best for all the residents at Ebor Court. The staff are trying to spend quality time with residents but I have noticed they have never ending paperwork to try to fit in too!
I feel maybe there
aren't enough staff on duty at times. The care Dad gets is excellent, the carers seem to do their best to understand his needs, which can change hourly.
I would like to see more activities where residents are encouraged to join in more. Also maybe more small/short trips out for just coffee, these then wouldn't be too expensive and residents could maybe get out more often.
The meals sound very good, Dad says they are excellent on the whole, but there now seems to be a lack of homemade cakes available, as there was when he first went in.
I have noticed that on the whole, Dad receives excellent care and I feel confident that he is safe at all times, which is the main thing.

Reply from Helen Chermside, Customer Service Executive at Ebor Court

Thank you for taking the time to review Ebor Court. Ideal Carehomes appreciates all feedback about our homes and following your review would like to advise you that Staff complete mandatory paperwork during their shift, to ensure they are visible at all times for residents. We feel this is preferable to being off the floor. We agree that more homemade cakes should be available and when the new chef starts in early May, will be ensuring there are plenty for everyone. We hold monthly Social Committee Meetings with our residents to ensure the activities represent their choices and will forward your suggestions to our team at the home. Our Home Manager operates an open door policy and would be happy to discuss any concerns you have, next time you visit the home. If you would like to discuss further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Vicky A (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The activities are good, residents seem happy and well cared for. Staff are friendly and helpful. Rooms are clean and pleasant. It is a modern building which is light and airy. I would recommend this care home.

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Review from Susan W (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother's health deteriorated it was agreed that she should stay at Ebor Court and not be moved to hospital. Her dementia was treated with dignity at all likes. The compassion shown to both herself and her family was excellent. The family were welcomed at any time.
We will always be grateful to
the care which she received at Ebor Court during her final days there. I would definitely recommend this care home to others.

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Review from Julie (Granddaughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

When my grandmother moved into Ebor Court a year ago, we were thrilled with the staff, the building, everything. Since then the fees have increased by about 12% and it has gone from a CQC good rating to 'requires improvement', prominent staff appear to have left and they seem stretched. My grandmother's
room is not kept sufficiently clean, particularly the bathroom area and I do not get the number of updates about her that I used to get. The staff who work with the residents genuinely care and are really wonderful with them, but it's all the other little things that are missing (see the July CQC report for details) that makes me wonder whether we have made a very costly mistake in choosing Ebor Court.

Reply from Helen Chermside, Customer Service Executive at Ebor Court

Thank you for taking the time to review Ebor Court. Ideal Carehomes appreciates all feedback about our homes. Ebor Court has recently appointed a new Manager who is making many positive improvements in the home. You can discuss any specific concerns you may have at any time, with the Manager who operates an open door policy and will be contacting you directly about the concerns you have mentioned above. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Adrian M (Son of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a light and bright care home with ample communal spaces. My mother settled in here quickly, and is happy amongst the other residents and enjoys their company. The carers are very attentive and are quick to resolve any problems without being intrusive.

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Review from Patricia K (Wife of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband has received during the 2 years he has been resident in Ebor Court has been excellent. He has been well cared for and the staff have on the whole been compassionate and caring. He is content and is full of praise for his care and the quality of the food which is very important
to him.


So I have already recommended this Care Home on many occasions to people and have no hesitation in continuing to recommend it.


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Review from Dale H (Son of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Ebor Court for nearly one year and during that time I have found the staff to be caring and responsive to my mums need. They are always friendly and take time with my mum which has led to her settling in well. Also, the team are quick to respond to issues in an appropriate manner.

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Review from David M (Son of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Ebor Court. Secure, clean, modern spacious and attentive staff. Everything we could have wished for.

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Review from Earnest M (Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very caring, nothing is too much trouble for the staff, do not be afraid to ring your bell as it will answered straight away. Staff make you feel as if you are back at home as they all care for you in an excellent way. We are all treated as individuals so our individual needs are met perfectly.

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Review from Eileen W (Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is nice, the staff and other residents are lovely and nice. The food is beautiful and my room is nice the bed is lovely and I always sleep well. I love that my family can come and see me.

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Review from Sheila G (Daughter of Resident) published on 20 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities and wonderful staff, whose caring, compassionate and optimistic ethos creates a relaxed and welcoming atmosphere, the nearest you could get to a home from home for a much loved dad with dementia.

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Review from Paula J (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Environment - In an industrial estate so not very prepossessing.
Ambience - As a new building, décor good, rooms small but satisfactory.
Staff - Home staff are very pleasant, but all seem to lack the empathy and joy , I have experienced visiting other care homes. Non availability of staff on reception
which means often long delays to enter/exit building.
Activities - The range of these is very poor for more mentally alert and intelligent patients. Many activities are geared to them with dementia. It was devastating at Christmas to find almost no effort had been made to mark this festival. No fun, no decorations to speak of, even Christmas dinner lacking essentials.
My Father - has settle din Ebor Court but resigns himself to a) Lack of his medication, b)lack of care, c) lack of activity d) lack of communication.

Reply from Helen Chermside, Customer Service Executive at Ebor Court

Thank you for taking the time to review Ebor Court. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. We understand that the team at Ebor Court will be in contact with you directly to ensure prompt resolution of your concerns. We apologise that your experience has not met the high standards we set for ourselves on this occasion. Ideal Carehomes have recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities which we hope your father will enjoy. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Lorraine S (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Ebor Court is a kind, caring and trusting environment all the staff that I have come in contact with have been top class. They look after my mum and other residents as if they were their family. Nothing is too much trouble. The only thing I would say is that I feel more staff is needed
to help the carers, maybe one or two, these ladies and gents work very hard for their wages, and it isn't easy with residents that have dementia and challenging behaviour, they are worth their weight in gold and the staff should be on £10 an hour.

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Review from Elizabeth H (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is nice to be able to visit Dad and know when I arrive he will be clean and dressed. The building, facilities and hygiene standards were the best we could find in York at the time we put him into care. Overall I am very satisfied with the standard of care and facilities the building has to offer.
My only concern is the decline of Dad's teeth since he went in. There are doubts his teeth have been brushed and the communication regarding a previous dental appointment was poor. This has resulted in an infection and a lot of discomfort for Dad and more extensive dental work than was originally needed.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Ebor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Ebor Court is calculated as follows: ( (228 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ebor Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Lauren

Lauren Wilde

Job Title: Home Manager

Joined: 2024

Lauren is the Home Manager at Ebor Court.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

“My aim each day is to know that we have made a difference to someone’s life and put a smile on their face. What I love about my job, is that no two days are the same and I get to meet some wonderful and very interesting individuals.”


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.
Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Wendy

Wendy Roberts

Job Title: Front of House Manager

Joined: 2024

Wendy is the front-of-house manager at Ebor Court.


Kamil

Kamil Owsicki

Job Title: Care Manager

Joined: 2023

Kamil is Care Manager at Ebor Court