Holyrood House

Spawd Bone Lane, Knottingley WF11 0JG
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9.6 98 Reviews
  • Holyrood House, Knottingley
Holyrood House specialises in an extensive range of care needs, thanks to versatile facilities and a highly trained team who are skilled in achieving solutions that suit the individual.

The focus is on recognised care quality that does not impede on each resident's sense of independence.

Regular inspections and audits are in place to make sure client's are satisfied and the team are particularly experienced in helping those with dementia.

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Care Provided by Holyrood House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Davison (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (85)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Holyrood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.


  • Parking

  • Car Park Onsite


Holyrood House Reviews (98)

Total of 98, showing 21-40
9.6

Holyrood House has a Review Score of 9.6 (9.621) out of 10, based on 56 reviews in the last 2 years. Over all time Holyrood House has 98 reviews.

Overall Experience

  • 72
  • 22
  • 3
  • 1
  • 0

Date Published

98
29
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56
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Review from Gillian A (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad are both in Holyrood House and I cannot praise all the staff enough! They have become like family to my sister and me. They give there all to our parents and they are always there for us too in these devastating times. The care they give to mum and dad is second to none! I cannot recommend
Holyrood House enough for cleanliness, homely, there's always things for the residents to do if they want to. It's well organised and very friendly. Absolutely amazing!

Reply from Gill Slack, Administrator at Holyrood House

Thank you so much for your positive review. We are pleased you feel part of the Holyrood family. It is a great pleasure to care for your Mum and Dad.


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Review from J R (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and accommodating. Mum is on the Dementia floor, and has got advanced dementia. The staff are so helpful and tend to her personal needs. We are happy knowing that Mum is safe, happy and very well looked after. Thank you.

Reply from Gill Slack, Administrator at Holyrood House

Thank you very much for your kind words, it really does mean a lot to the staff who work hard every day, to give the residents the best possible care.


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Review from D T (Husband of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that my wife is very well cared for on the dementia floor. The staff are always respectful and kind to the residents and always ready to help with personal needs. The home is always clean and tidy, the staff work hard to maintain standards.
My only gripes would be some lack of care of
infrastructure (dud light bulbs not renewed) and some staff, not all, spend a lot of time on their mobile phones even when dealing with residents.
However, overall a very good care home.

Reply from Gill Slack, Administrator at Holyrood House

Thank you for taking the time to review the care at Holyrood, it is always appreciated. With regard to the light bulbs not being replaced in a timely manner please feel free to report to the admin office if you notice any concerns. In relation to your comment about the use of mobile phones by staff I would like to take this opportunity to explain that the handsets that the staff are using are not mobile phones they are devices to record all aspects of care and interactions. This is called the Person Centered Software (PCS)which is used throughout the home.


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Review from J R (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a really difficult and shocking experience for us when mum was diagnosed with dementia. She was not safe at home and for that reason alone, we had to seek residential care.
We do feel that she is cared for at Holyrood House in a way that we could never replicate at home. Even though this
is not what we would wish for mum, we are thankful of the care she receives here.

Reply from Gill Slack, Administrator at Holyrood House

We fully understand the difficulties associated with a diagnosis of dementia and the desire to keep your mum at home. We are so pleased that you are happy with the care she receives at Holyrood House, please feel free to call in to chat at anytime.


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Review from Margaret L (Sister of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff, both the care and office staff helpful and friendly all the time. The entertainment for the residents is of a very high quality.
The Home is within easy reach for me and the parking is good. There are plenty of places for the residents and visitors to sit. You can go to the cafe area
if you don't want to stay where the tv is or you can take your family member to their room for a quiet chat.

Reply from Gill Slack, Administrator at Holyrood House

Thank you for your kind comments. We really appreciate the feedback and are very proud of our home and the service we provide.


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Review from Christine D (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my elderly father into a care home was a daunting move for both him, myself and our family, and lets not forget that the resident himself can be somewhat averse to accepting his new surroundings, which can initially make things more difficult, but I have to say I can't thank the staff enough
at Holyrood House for their time and patience in helping my Dad to settle in. They are very aware of individual needs and do everything possible to accommodate my Dad, myself and the whole family.
There is a very wide variety of entertainment to join in with and everyone goes above and beyond to create a happy and caring environment.

Reply from Gill Slack, Administrator at Holyrood House

Thank you for your lovely feedback, we will ensure this is passed on to all staff as feedback is always valued by our staff team. We are so glad that your father has settled well with us, and we look forward to seeing you soon.


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Review from M M (Respite Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Holyrood House for respite care after a complete should replacement. The carers were extremely helpful especially during the first week what I couldn't get out of bed by myself. During my stay there, I found all the staff (day and night) cheerful, friendly and caring. It was a pleasure to
have such help at a time when I needed it.

Reply from Julia Davison, Home Manager at Holyrood House

Thank you for taking the time to review Holyrood House Care Home. We are so pleased you enjoyed your time with us and found it beneficial.


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Review from N B (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum had to go into care home following a fall and to assist in getting mobility back after a broken knee.
Overall experience was good but Mum always wished to return back to her home.
Staff were all good. Very attentive and met with Mum's needs.
Two areas of complaints though - constant room alarm
bleeping outside her room which was very annoying and meals (could not supply her with soft food diet for some reason)

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Review from R M (Friend of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my neighbour just before Christmas, she is in her own room which is lovely and she is very happy with everything in the home. The place is spotless and the staff are very friendly and helpful. Reception is always lovely and very friendly also. I really don't have anything bad to say.

Reply from Julia Davison, Home Manager at Holyrood House

This is lovely to read, particularly regarding our friendly and helpful reception staff.


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Review from D J (Resident) assisted by family/friend published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience in this care home has been great, can't thank everyone enough my support has been second to none. I've had a great stay.

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Review from B C (Brother of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I came over from Jersey to visit my sister. She seems to be very relaxed and cheerful. The staff were excellent they were very polite and helpful and they made us feel very welcome. We took my sister to the grounds around the garden it was lovely. My wife and I can go back to Jersey knowing
that my sister is getting the best care possible. Thank you all. Keep up the great work.

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Review from D B (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel my mum is well looked after. She is best cared for when there are regular staff working.

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Review from M W (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant caring community that in general meets Mum's needs. Obviously, 100% care cannot be given at all times but generally satisfactory. It is understood that staffing is a problem and I do have some concerns over the suitability of some of the carers. Mum has at times told individuals of her needs
but these are sometimes ignored. This leads her to be upset at times. However still satisfied.

Reply from Julia Davison, Manager at Holyrood House

Thank you for the time you have taken to complete your review. We are sorry that you feel that there is a problem with the staff and suitability of carers and that your Mum is ignored on occasion. We would like to extend an invitation to you to come and visit the management of the home at your convenience in order to discuss your concerns.


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Review from B D (Brother-in-law of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is an excellent place for my sister-in-law. I can tell on each visit that she is very well cared for. The staff are very helpful, kind, and considerate towards both patients and visitors. I think that on the whole, it suits everybody very well.

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Review from A C (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. I'm well happy with bringing my dad here.

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Review from D W (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very settled and at ease. Everyone is friendly when I come to visit.

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Review from Jason S (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault any of the staff. They do as much as possible in the time they have. I would say some temp/agency staff require more training as regular staff have to work harder to keep on top of things. All in all my dad is happy at Holyrood. I would also like to take this opportunity to thank all
the staff at Holyrood for the hard work they put in. Kind regards.

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Review from D B (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfied with service, however more staff required on shift as buzzers not always answered quickly enough causing incontinence at times.
Staff are very friendly, caring and compassionate.
Thank you to everyone for caring for my parents.

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Review from G T (Husband of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holyrood House offers bespoke care for people suffering from dementia. First impressions upon arrival are important, so I was pleased to note that the home is modern, clean, very spacious and situated in a relatively quiet and respectable area. They offer decent-sized bedrooms with ensuite facilities.
The staff are very professional and friendly. There is a new menu each day with alternative meals and choices. Each floor has it's own, separate, well-run kitchen area and seating area, As well as a designated TV lounge, there are also rooms where residents can enjoy peace and quiet.
It comforts me to know that my wife is being properly looked after by well-trained staff.

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Review from Christine M (Sister of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot express my thoughts enough as to the care and support for my sister during her stay with all at Holyrood House.
I thank you one and all.

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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Holyrood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Holyrood House is calculated as follows: ( (454 Excellents x 5) + (155 Goods x 4) + (34 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 651 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holyrood House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (12)

Julia

Julia Davison

Job Title: Home Manager

Joined: 2023

Upon leaving school I immediately started my career in care. I have been a registered manager in a number of care establishments for the past 27 years. I love my job as I have always enjoyed meeting people and helping others. In my spare time I enjoy following my football team Barnsley FC and supporting guide dogs for the blind.


Chloe

Chloe Hibbitt

Job Title: Deputy Manager

Joined: 2015

Since leaving college I have always worked within the care sector. I have worked in Holyrood House for 9 years, throughout my time here I have had a number of roles progressing from a Team Leader to my current role of Deputy Manager, working alongside the Home Manager to lead and support the team. Crown Care have given me the opportunities to progress further within my career.


Holyrood is one of the best teams I have worked for within the care sector, every member of staff genuinely cares and strives to deliver a high standard of care for each resident. There is also a great support network within the team, there is always a laugh to be had and ear for listening. It is a pleasure to be a part of team Holyrood!


Gill

Gill Slack

Job Title: Business Administrator

Joined: 2023

Hi I am Gill, the Business Administrator at Holyrood House. I have 35 years of admin experience mainly in the Education Sector where I worked as Office Manager before becoming a Business Manager. I left Education to move into an extremely niche role within the Wakefield’s Safeguarding Adults Board where I was first introduced to Adult Social Care. I loved working within this sector and was then offered the position at Holyrood House. I enjoy the variety of the role with each day been totally different, I particularly enjoy meeting the families and trying to make their decision of moving a loved one into care as seamless as possible. I enjoy interaction with the residents having chance to put a smile of their faces is priceless and so rewarding. The staff team are like one huge family and we love working as a team always ensuring our residents have enjoyment during their time at Holyrood House.


Georgia

Georgia McConnachie

Job Title: Receptionist

Joined: 2021

I'm Georgia, the Receptionist at Holyrood House. Whilst studying at College I completed a Business Administration course. I then started my career working for a construction company in the administration/receptionist sector gaining lots of knowledge and experience, before moving to Holyrood House, in which I have been part of the team for over 3 years now. I really enjoy working at Holyrood and love the team I work with. I feel my skills and confidence have massively expanded since working here, and really enjoy the working environment and meeting new people in my busy role.


Kayleigh

Kayleigh Cunnington

Job Title: Unit Manager - Days

Joined: 2018

I have worked in care homes from the age of 18 which is just over 12 years. I have been part of Holyrood houses team since august 2018. Working at Holyrood for so many years has expanded my learning skills and knowledge from starting as a care assistant to a senior then to now being a unit manager! I love looking after our wonderful residents and having such a fantastic group of people to work with.


Mel

Mel McCulloch

Job Title: Unit Manager - Days

Joined: 2016

I have been part of the team at Holyrood House, since 2016. I was encouraged to further my development early into my career gaining level 2 NVQ in adult social care and then onto my Level 3 diploma. I started as a care assistant progressing to senior and now my current role of unit manager on our dementia care unit - I love what I do and could not see myself doing any other job, it is so rewarding - we have a fantastic team.


Jeanette

Jeanette Doughty

Job Title: Unit Manager - Nights

Joined: 2016

Hi I am Jeanette I have worked in care for approximately 16years and have been at holyrood house for the past 9 years this coming July. I am part of the night team as night unit manager. Here at Holyrood, we are one big family. Over the years I have had the privilege to care for amazing residents, all unique in their own way. Aiming to provide them with rich and full filling lives in their later years in a person-centred care way, i work with some of the best caring natured staff who always put the needs of their residents first. I continue to enjoy working at holyrood as much as I did the first day I walked through its doors.


Vinoda

Vinoda Nadungodage

Job Title: Senior Care Assistant - Days

Joined: 2024

My name is Vinoda Nadungodage, and I bring nearly two years of experience in the care sector. I have successfully worked as a care assistant in a care home and as a community carer. Since 2024, I have been proud to be a part of the team at Holyrood House, where I thrive in contributing to our mission of providing exceptional care as a senior carer. Having worked in the care sector for a short period, I initially felt some nerves about joining a larger team at Holyrood House. However, I was warmly welcomed by everyone, who wholeheartedly cared about one other as well as the residents. I feel both supported and appreciated in this environment. I am committed to delivering the highest standard of person-centred care that Holyrood House enables. It is a pleasure to work alongside such dedicated professionals. The Holyrood House is an exquisite residence with elegant and cosy amenities, which renders it an excellent place to work.


Leanne

Leanne Hinchcliffe

Job Title: Care Assistant - Nights

Joined: 2022

Hello, I have worked in care for some years and by far I enjoy working at holyrood care home. The residents are lovely people and I like to think I contribute to their care needs. It is a hard job but so rewarding.


Tracey

Tracey Trickey

Job Title: Head Chef

Joined: 2017

Hello my name is Tracey Trickey, I am Catering Manager here at holyrood House. I have worked here 8+ years and started as an assistant on part time hours when I joined team Holyrood and rather quickly ended up cooking and just loved it. I still to this day, more than ever, absolutely love my job. I enjoy most of all feeding our lovely residents some delicious foods. My role is a bit of everything where catering and food is concerned here. From ordering all foods to menu choices to and keeping my amazing team doing their job to the highest standards to maintain our 5* rating. We love making the residents happy after a good meal and some sweet delights.


Rob

Rob Taylor

Job Title: Maintenance

Joined: 2022

Hello my name is Rob. I have worked in the Care sector for 11 years as a maintenance operative, and worked at Holyrood House since March 2022. My job is to ensure that we provide a safe and comfortable environment for our residents, staff, and visitors. Getting to know residents and family helps me to understand any specific requirements that the resident or family may have. Making people feel comfortable at home and safe is the main objective for me.


Paul

Paul Proctor

Job Title: Maintenance

Joined: 2022

Hi my name Paul, I have worked at holyrood house for 2 years in maintenance, I really enjoy my job and work with a great team of people who care about the residents and their wellbeing.