Holyrood House

Spawd Bone Lane, Knottingley WF11 0JG
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9.6 98 Reviews
  • Holyrood House, Knottingley
Holyrood House specialises in an extensive range of care needs, thanks to versatile facilities and a highly trained team who are skilled in achieving solutions that suit the individual.

The focus is on recognised care quality that does not impede on each resident's sense of independence.

Regular inspections and audits are in place to make sure client's are satisfied and the team are particularly experienced in helping those with dementia.

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Care Provided by Holyrood House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Davison (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (85)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Holyrood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.


  • Parking

  • Car Park Onsite


Holyrood House Reviews (98)

Total of 98, showing 61-80
9.6

Holyrood House has a Review Score of 9.6 (9.621) out of 10, based on 56 reviews in the last 2 years. Over all time Holyrood House has 98 reviews.

Overall Experience

  • 72
  • 22
  • 3
  • 1
  • 0

Date Published

98
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Review from D C (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I had no complaints regarding the care or service provided until my dad passed away in April 2022.
I was deeply upset and disappointed when my dad passed away as no one at the care home contacted me to give me this heartbreaking information. I actually found out just by chance 8 hours later that he
had died.
I had spoken to a member of staff a few days earlier, they were in lockdown and as my dad was at end of life care, I asked that if he deteriorated could they please call me so that I could go and be with him.
In fact, he died without a member of his family there and I was never contacted to say he had deteriorated or had passed away.
Yes, I have made an official complaint which will not change what happened or bring my dad back but, it is in the hope that no one ever has to go through such a traumatic experience during the loss of a much-loved family member.
I would not wish that on anyone.

Reply from Zoe Laver, Home Manager at Holyrood House

Please accept our condolences on the loss of your father, he will be greatly missed at Holyrood.
In some circumstances nursing staff are able to contact families in preparation for the end days of life, however, when someone passes suddenly it is not always possible to notify the family in advance.
Although the home was in lockdown at the time, visiting remained available throughout for service users receiving palliative /end of life care and for essential caregivers.
I can confirm that the nursing staff contacted a family member at the time of dad's passing.
Please accept our sincere apologies for you to discover this by chance later and not directly from us.


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Review from J S (Niece of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Holyrood House for seven years for our relative. During this time, we have received excellent service and care. The standard of facilities and bedrooms are very high. The food is also very good and varied. We found the staff were extremely caring and compassionate, and nothing was too much
trouble. We have been very lucky to have found a care home that really cares and would have no problem recommending Holyrood House.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your review. We are pleased you were happy with the service provided.


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Review from Keith W (Husband of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff in this residence were of the highest quality of training and compassion towards their patients they were truly wonderful many, many thanks.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your review. We aim to please and provide high quality care.


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Review from A G (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in this home until her passing and I honestly can't thank them enough.
They were so kind and professional, all the staff and management too.
They went above and beyond to make my mother feel at home and delivered the best care.
They also when allowed made us all welcome at the end
to which we are eternally grateful.
Thank you for all the care and support.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for you review which I will share with the team.


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Review from C L (Relative of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our much-loved relative has recently moved to Holyrood House from living in her own home. All the staff have made this transition as smooth as possible for her, enabling her to settle in well.
They have taken the time to understand what ‘makes her tick’ and treat her with empathy and kindness. It’s
clear that every resident is respected and treated as an individual.
Moreover, Holyrood has understood how difficult it is for those of us living far away. They are always happy to update us and take the time to help our relative video call us so we are able to stay in touch.
Thank you Team Holyrood!

Reply from Zoe Elliott, Home Manager at Holyrood House

The team do try hard and always deliver person-centred care which is reflected in your review. Thank you.


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Review from Melanie S (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional, compassionate care when needed the most.
My sincere thanks to the amazing team who looked after my mother in her final weeks. She was treated with the utmost respect and dignity. That level of care is rare to find these days, especially under the exceptional conditions which Covid presents.
Nothing
was too much trouble, any time of the day or night.
Special thanks to the Manager and the nursing floor who were truly excellent. We can't thank you enough for your Kindness.
Warmest Regards

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your review. The team work really hard to provide dignified care. They do try to go the extra mile even during these difficult times.


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Review from Graham H (Son of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent last five months in Holyrood House. He was really happy and content and extremely well looked after. We as family were all treated well too. Dad initially sent from hospital for care assessment which was carried out with care and professionalism. Once decision made for him needing full
time care. Was an easy decision for family as we knew how well he was adjusting. He was happy to be there himself. All decisions were made with his inclusion and he himself was happy to be there. The staff always had a smile for him and we felt that he was truly well looked after. After two weeks isolation when we did get see him we were impressed with how he looked. Such an improvement looked so well. He was truly happy the whole time he was there as his son that meant a lot.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your lovely review. Your positive feedback is valued and will be shared with team who work hard to deliver quality care. Thank you.


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Review from K L (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Holyrood House enough, they made my mum's last few years comfortable. Great staff and great place, can't do enough for you.

Reply from Zoe Elliott, Home Manager at Holyrood House

The whole team try our best! Thank you for your lovely review.


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Review from Victoria O (Granddaughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for all that the staff do and know our relative is in safe hands. They are well cared for, and so are we as relatives when we are visiting. We have peace of mind when we are not there that our relative is in the best place.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your review. I am happy that you are reassured that your loved one is safe and well cared for.


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Review from Clare B (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Holyrood House enough! The quality of care, kindness and love shown to my mum has been outstanding. Throughout this very difficult time, all the members of staff have been supportive and very understanding. Thank you all so very much for taking care of my mum.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your lovely review of our home. We are pleased you are happy with the service provided.


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Review from Ryan M (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the care of this staff team and can not sing their praises enough! They are extremely attentive and nothing is too much trouble. We were hesitant to let her go into care at first but our reluctance was eased by meeting with the management who put our fears to bed.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you. We are pleased you are happy with your mum's care. We try to support families as much as we can particularly during recent times where we understand the difficulty of being unable to spend time helping your loved ones to settle in.


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Review from Michael S (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.

Reply from Zoe Elliott, Home Manager at Holyrood House

We are pleased that you are happy with your care and the facilities.


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Review from Sarah B (Granddaughter of Resident) published on 26 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has resided at Holyrood for the last 2 1/2 years. As a family, we were reluctant to make this move as we have always cared for my grandma.
Although some days granny wants to be at home she loves it especially the staff as they are all brilliant and work hard to provide the care, love and
support that she needs. Some staff even bring her tomatoes which she always has to have tomatoes in her fridge and for this, I am truly great full to them.
As a family member having to choose a home for your parent/grandparent is hard, however, we feel we have made the right choice for her.
I would also like to mention that the activity ladies are amazing and are always going into my grandma's room to encourage her to come out and join in the activities that they do every day but she does not like to so a staff member will come and sit with her and give her some one-to-one time where they just natter about anything.
I would like to say a massive thank you to all who work at Holyrood.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your review. We are fortunate to have a fabulous team at Holyrood who tries to go the extra mile. We are so pleased you are happy with your loved ones care.


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Review from Wendy P (Daughter of Resident) published on 26 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the team on the nursing unit at Holyrood House for the loving care and support that they gave my mum at the end of her life. She was only at the care home for a short period of time, but all the staff were amazing, including the administrative and management team. Not only
did they care for my mum with love, care and compassion but were also so kind and supportive to me and my family in the difficult few days prior to my mum passing away.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your lovely review. We always try our best to support our families as well as our residents. I will share your review with the team.


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Review from Ellen (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Holyrood House for 5 years; she seems to be thriving in an atmosphere of care, support and attention. I can only thank all the staff for their dedication, especially over the last very difficult year.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for taking your time to leave us a review. I am so pleased you are happy with your Mum's care and will share your review with the team.


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Review from Helen (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Holyrood House just over 2 years ago. This was a difficult time for her and I was extremely impressed by the level of support and care shown, in helping her settle into the home.
This past year has been especially challenging since the Covid 19 restrictions were introduced. The home
have had a difficult task in balancing residents' safety with family visits. However, the home have been extremely professional and flexible in facilitating visits - from window visits to the new 'visiting pod'. The pod, which has been so thoughtfully designed, allows a 'nearly normal' visit to take place and has made such a difference.
At all times, staff keep me informed of any changes to Mum's physical and mental health and when needed, the staff are always there to support me too - thank you!
I would highly recommend Holyrood House to anyone considering care home options.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for the lovely review. We try our best! particularly during these difficult times. We are pleased you are happy with the care your Mum receives.


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Review from Lou W (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers within Holyrood are amazing, they are considerate, thoughtful, empathetic, understanding and wonderful at their jobs. They regularly go over and above their normal duties without a second thought. They always have the best interests of their residents at the heart of their service, they endeavour
to notify family as much as they can and keep them up to date.
They have all treated my parents with the utmost respect and dignity even in these very difficult times. They have contacted me and my sister at times when their work day has finished to ensure that we know the outcome of some issues. This respect and level of service is very rare in the world and Crown Care should be thankful that they are working for them.
My concerns sit with the management and the instructions that come from them. They seem to keep themselves very distant from the day to day running and whilst they are involved with the residents it is kept to a minimum.

Reply from Zoe Laver, Home Manager at Holyrood House

Thank you for the lovely compliments about the care team at Holyrood, we are delighted that you are happy with the quality of care your parents receive. We’re normally known for our consistent whole team approach towards supporting residents and their loved ones and we regret if any part of our team has missed the mark on this occasion. We take feedback very seriously and are always striving to improve. If you wish to discuss anything further, please don’t hesitate to call me on 01977 679219 so that we can have a chat.


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Review from Deborah D (Daughter-in-law of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident at Holyrood House from June to September 2020.
Although he was adamant he would never go into a care home, at 92 he had to accept the inevitable. He couldn’t praise the staff enough and said nothing was too much trouble.
His most frequent word was it’s fantastic!
He said the meals and snacks were excellent.
He was only a resident at Holyrood House for the last 3 months of his life but we were so pleased that these were happy months. Thank you to all the staff who made my father-in-law's stay a pleasant one.

Reply from Zoe Elliott, Home Manager at Holyrood House

We try our best. We are so happy he enjoyed his stay with us. Thank you for the lovely review. I will share it with the team.


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Review from Joanne H (Granddaughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been in their care since last August after being very poorly and no longer able to stay in her home. From the very first visit and onwards the love and care these ladies have shown my Nan is unbelievable, they are a fantastic team who go above and beyond for their residents. My Nan is loving
living there; she calls her room her flat, the care home is immaculately clean and decorated to the highest standard. I would highly recommend this care home as the quality of care is outstanding along with the social interaction.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your lovely review. All our team try their best to provide an excellent service. We aim to look after our residents in the same way we would care for our own family members.


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Review from Alison D (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a challenging time for residents, staff and families but Holyrood has stood up to the challenge. I know that my mum is well cared for at this time when we cannot go visit. They contact families, put lovely pictures online and are only too happy to answer any questions when I call. Their
care and commitment are fantastic!!

Reply from Zoe Laver, Home Manager at Holyrood House

These have been challenging times! We always try our best, thank you very much.


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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Holyrood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Holyrood House is calculated as follows: ( (454 Excellents x 5) + (155 Goods x 4) + (34 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 651 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holyrood House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (12)

Julia

Julia Davison

Job Title: Home Manager

Joined: 2023

Upon leaving school I immediately started my career in care. I have been a registered manager in a number of care establishments for the past 27 years. I love my job as I have always enjoyed meeting people and helping others. In my spare time I enjoy following my football team Barnsley FC and supporting guide dogs for the blind.


Chloe

Chloe Hibbitt

Job Title: Deputy Manager

Joined: 2015

Since leaving college I have always worked within the care sector. I have worked in Holyrood House for 9 years, throughout my time here I have had a number of roles progressing from a Team Leader to my current role of Deputy Manager, working alongside the Home Manager to lead and support the team. Crown Care have given me the opportunities to progress further within my career.


Holyrood is one of the best teams I have worked for within the care sector, every member of staff genuinely cares and strives to deliver a high standard of care for each resident. There is also a great support network within the team, there is always a laugh to be had and ear for listening. It is a pleasure to be a part of team Holyrood!


Gill

Gill Slack

Job Title: Business Administrator

Joined: 2023

Hi I am Gill, the Business Administrator at Holyrood House. I have 35 years of admin experience mainly in the Education Sector where I worked as Office Manager before becoming a Business Manager. I left Education to move into an extremely niche role within the Wakefield’s Safeguarding Adults Board where I was first introduced to Adult Social Care. I loved working within this sector and was then offered the position at Holyrood House. I enjoy the variety of the role with each day been totally different, I particularly enjoy meeting the families and trying to make their decision of moving a loved one into care as seamless as possible. I enjoy interaction with the residents having chance to put a smile of their faces is priceless and so rewarding. The staff team are like one huge family and we love working as a team always ensuring our residents have enjoyment during their time at Holyrood House.


Georgia

Georgia McConnachie

Job Title: Receptionist

Joined: 2021

I'm Georgia, the Receptionist at Holyrood House. Whilst studying at College I completed a Business Administration course. I then started my career working for a construction company in the administration/receptionist sector gaining lots of knowledge and experience, before moving to Holyrood House, in which I have been part of the team for over 3 years now. I really enjoy working at Holyrood and love the team I work with. I feel my skills and confidence have massively expanded since working here, and really enjoy the working environment and meeting new people in my busy role.


Kayleigh

Kayleigh Cunnington

Job Title: Unit Manager - Days

Joined: 2018

I have worked in care homes from the age of 18 which is just over 12 years. I have been part of Holyrood houses team since august 2018. Working at Holyrood for so many years has expanded my learning skills and knowledge from starting as a care assistant to a senior then to now being a unit manager! I love looking after our wonderful residents and having such a fantastic group of people to work with.


Mel

Mel McCulloch

Job Title: Unit Manager - Days

Joined: 2016

I have been part of the team at Holyrood House, since 2016. I was encouraged to further my development early into my career gaining level 2 NVQ in adult social care and then onto my Level 3 diploma. I started as a care assistant progressing to senior and now my current role of unit manager on our dementia care unit - I love what I do and could not see myself doing any other job, it is so rewarding - we have a fantastic team.


Jeanette

Jeanette Doughty

Job Title: Unit Manager - Nights

Joined: 2016

Hi I am Jeanette I have worked in care for approximately 16years and have been at holyrood house for the past 9 years this coming July. I am part of the night team as night unit manager. Here at Holyrood, we are one big family. Over the years I have had the privilege to care for amazing residents, all unique in their own way. Aiming to provide them with rich and full filling lives in their later years in a person-centred care way, i work with some of the best caring natured staff who always put the needs of their residents first. I continue to enjoy working at holyrood as much as I did the first day I walked through its doors.


Vinoda

Vinoda Nadungodage

Job Title: Senior Care Assistant - Days

Joined: 2024

My name is Vinoda Nadungodage, and I bring nearly two years of experience in the care sector. I have successfully worked as a care assistant in a care home and as a community carer. Since 2024, I have been proud to be a part of the team at Holyrood House, where I thrive in contributing to our mission of providing exceptional care as a senior carer. Having worked in the care sector for a short period, I initially felt some nerves about joining a larger team at Holyrood House. However, I was warmly welcomed by everyone, who wholeheartedly cared about one other as well as the residents. I feel both supported and appreciated in this environment. I am committed to delivering the highest standard of person-centred care that Holyrood House enables. It is a pleasure to work alongside such dedicated professionals. The Holyrood House is an exquisite residence with elegant and cosy amenities, which renders it an excellent place to work.


Leanne

Leanne Hinchcliffe

Job Title: Care Assistant - Nights

Joined: 2022

Hello, I have worked in care for some years and by far I enjoy working at holyrood care home. The residents are lovely people and I like to think I contribute to their care needs. It is a hard job but so rewarding.


Tracey

Tracey Trickey

Job Title: Head Chef

Joined: 2017

Hello my name is Tracey Trickey, I am Catering Manager here at holyrood House. I have worked here 8+ years and started as an assistant on part time hours when I joined team Holyrood and rather quickly ended up cooking and just loved it. I still to this day, more than ever, absolutely love my job. I enjoy most of all feeding our lovely residents some delicious foods. My role is a bit of everything where catering and food is concerned here. From ordering all foods to menu choices to and keeping my amazing team doing their job to the highest standards to maintain our 5* rating. We love making the residents happy after a good meal and some sweet delights.


Rob

Rob Taylor

Job Title: Maintenance

Joined: 2022

Hello my name is Rob. I have worked in the Care sector for 11 years as a maintenance operative, and worked at Holyrood House since March 2022. My job is to ensure that we provide a safe and comfortable environment for our residents, staff, and visitors. Getting to know residents and family helps me to understand any specific requirements that the resident or family may have. Making people feel comfortable at home and safe is the main objective for me.


Paul

Paul Proctor

Job Title: Maintenance

Joined: 2022

Hi my name Paul, I have worked at holyrood house for 2 years in maintenance, I really enjoy my job and work with a great team of people who care about the residents and their wellbeing.