Review from J O (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience

Would not recommend this ‘care home’. Completely ignored the care plan given by the family for a dementia patient. This patient was unable to think for themselves so people around are supposed to do their best for them.
The family member was booked in for 11 days and passed away in their care after

3 days.
Should have been washed, dressed, given breakfast and moved to the daycare room to keep with their routine but instead they were left to sleep past 11am which is the time they passed away. This meant they had not been washed and fed but left alone. Complete disgrace.

Reply from Laura Hugill, Home Manager at Magdalen Park Care Home

We are very sorry for your loss and understand how upsetting this must have been. Your family member’s welfare had been checked during that morning. We do find the settling-in period, when moving into a care home, is more successful if led by the resident and supporting a late rising if tired would be considered acceptable as they are out of their usual home routine. If you like to discuss further any aspect of your loved one's care whilst with us, we would be happy to arrange a meeting.

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Review from Malcolm E (Son of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

Magdalen Park Care Home all the time mother has been resident has been truly memorable. My mother, now 98, is so settled and happy as a resident there. The staff, from the manager, receptionist and all the care staff are wonderful. They have made it all very much easier for both my mother and myself.

I have, over the years, had to visit other care homes in the Hull and East Riding area, non of them are anywhere near as good as Magdalen Park. It is exceptionally clean and the food is wonderful, could not be better.

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Review from Stuart J (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

My mother entered Magdalen Park some four months ago confused and in a weakened state after four weeks in hospital and an ongoing battle with cancer. My mother's condition requires a lot of attention. This she gets by staff that have been fantastic and the care given to my mum is absolutely first-rate.

Both my sister and I feel assured that our mother is really being looked after well.

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Review from Sharon L (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident for about 18 months now, most of which has been during lockdown. The first few months I was able to visit inside the home where I was always made to feel welcome and able to see my mum settled and happy and enjoying the company of both residents and staff.
It is a credit

to the staff’s care, professionalism and kindness during lockdown that Mum has continued to be happy and content, which in turn has helped her family not to worry. On my visits to see her in the visiting room, I have noticed that she shares a good rapport with the staff, enjoying the two way banter and always looks well turned out from head to toe.
During these trying times, the home always managed to keep me up to date with what is happening and have always been helpful, patient and courteous when I have needed to contact them.
Extremely happy with Mum’s care.

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Review from Sarah C (Niece of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

My aunt came to Magdalen Park for respite care just before the first lockdown. She had fallen and was unable to look after herself safely. The home was very welcoming to my aunt and provided the standard of care she needed. She has since become a permanent resident due to her deterioration in health.

She has had several falls and we are always updated and keep in the loop regarding her treatment. She needs more help now and the staff of the home are very capable and caring towards her. She is very well looked after, always clean and very well fed. It has been difficult during lockdown but the home managed to sort out a room for visiting with a partition so visits could start again. The home provides stimulation for residents with games, singing etc in the lounge area. My aunt was reluctant to join in at first but the staff have made her feel included and encouraged her to join in. It has made a difficult year that bit easier knowing she is cared for and looked after.

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Review from Robert L (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

The staff at Magdalen Park have been exceptional all the time my mother has been in the home, and especially throughout the Covid pandemic. I would recommend the home to anyone who is looking for a comfortable and extremely caring environment for their loved one to stay.

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Review from K S (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident for 20 months and the care she has received since arriving has been wonderful. The staff are very dedicated and are always happy to discuss Mum's care. Mum really enjoys taking part in the activities and trips out in the minibus.

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Review from Alison A (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

My mother has lived at Magdalen Park for several years now and I have been extremely pleased with her care. She is well looked after and the staff have obviously taken time to get to know her, which is lovely to see. My mother enjoys the food and entertainment provided and any requests I make are quickly

seen to. I would recommend this care home to anyone having to make the difficult decision to place their loved one in a care home.

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Review from Mike W (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

My mum and dad have been residents of Magdalen Park for 4 years, and during this time they have received first-class care from all the staff. They have particularly helped my dad through a number of personal issues during this last year. We are always consulted and kept up to date with any concerns

regarding their health and well being.
The staff’s care for the residents goes beyond being just a job, they are all amazing and we are delighted to have chosen Magdalen and would not hesitate to recommend to others.

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Review from Donna D (Niece of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

My aunt is well cared for in Magdalen Park. She is forgetful and confused but the staff deal with her in such a caring manner. Lockdown has been difficult for my aunt as she lost her friend of 70 years, the staff have helped her to cope with this at a time when we could give limited support. She is

always clean, well dressed and looked after. The staff have the ability to make her laugh and cheer her up. There is never a shortage of cuddles or laughter. The staff could not do any more to assist families. They let me know if anything is wrong or if my aunt needs anything bringing in. I really could not ask for more.

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Review from John D (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

My father has been in Magdalen Park for four years now. In that time his dementia has progressively got worse. This has sadly coincided with his behaviour becoming unpredictable and on occasions violent. I’m not sure I would have the patience or professionalism the staff constantly display towards him.

The care and attention the staff provide are second to none. The management of Dad's health in general and well being is first class. The surroundings are modern, clean and spacious. Dad has his own en suite room of good dimensions. There is a participatory garden, daily activities, entertainment and occasional trips out. Whenever I leave after a visit I know Dad is in good, kind hands and I thank all the staff for that.

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Review from Susan W (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

My father has been so well looked after by the staff who care for all his needs. This is done in a kind and caring way and very professional by all the staff in the home. The home is clean and welcoming with a lovely garden. There are lots of activities and trips. Staff are always available to talk

to.

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Review from Silvia L (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience

The staff and manager of the care home in Hedon, Magdalen Park Care Home, have done an exceptional job of looking after my father and his partners during the Covid-19 pandemic.
My father's partner has been very poorly during this time and was very well attended to by both staff and doctors through

this very difficult time.

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Review from John H (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience

In August last year, we required to bring my stepmum (91years with dementia) down from the Hebrides to Hedon, to be close to my wife and I. We had visited Magdalen Park Care Home and met the manager to discuss. We were straight away put at ease and knew this was the sort of home which would provide

the care and security we were looking for.
With all arrangements complete, we made the ten-hour, 420 miles (and two ferries) journey in one day, arriving at Magdalen Park around 7pm. We were so happy to see that the manager had waited to be there to welcome us. That meant a lot. Stepmum was given a hot meal and made comfortable for her first night in her new home.
Since this time, nine months ago, we have got to know all the staff, who to be honest have been just brilliant. Nothing is too much trouble, and they go out of the way to help. Stepmum has settled in well, and enjoys a banter with her nursing carers on a daily basis. Her room has her favourite ornaments and pictures on display.

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Review from John (Son of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience

My mother is totally bedridden, in pain, incontinent and has great difficulty communicating - generally, she can't find the words she wants. Because of the lockdown carers have arranged regular video calls for us. She appears content and generally happy despite her disabilities. I put this down to the

care that she's receiving from the staff, despite these difficult days they spend time to entertain her as well as providing for her needs.
Though the staff are busy they find time to update the family on how she is doing. When we were able to visit, the staff were always friendly and welcoming.

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Review from P F (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

I feel the staff are like friends. They all surpass anything that is expected of them. I can leave my husband with you with a light heart knowing how well he is cared for.
Thank you, everyone.

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Review from Jean G (Wife of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience

Thanks to all the staff for their kindness in the care of my late husband. I really appreciated all their gentle care in the 6 months he was at Magdalen Park in Hedon. It made it easier for me and my family to leave him there at night knowing he was well looked after.

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Review from D J (Son of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience

Wonderful home with lovely staff, great entertainment and very good food. The Magdalen Park is great for having a meal with mum.

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Review from K L (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Lovely friendly caring home. I would not change anything it's a very homely place and the staff are very good.

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Review from Terry H (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum's condition can cause her to be difficult at times. She doesn't make use of the excellent facilities provided as she is happiest in her own room in an environment she knows, but I know that staff have encouraged her to take part in activities. I feel secure that she is safe and well cared for, more

importantly, she feels safe and although she rarely admits it I think she is happy.

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Magdalen Park Care Home

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