Magdalen Park Care Home

Magdalen Lane, Hedon, Hull HU12 8LA
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9.7 72 Reviews
  • Magdalen Park Care Home, Hull
Magdalen Park Care Home, which received an overall Outstanding rating by CQC in both their 2016 and 2019 inspections, provides residential and dementia care in separate areas designed for the care being provided. Permanent, respite and day care services are available.

The home, which won Best New Care Home in the UK (2015) at the Pinders Healthcare Design Awards, features social facilities that include: a sensory street scene with a full beauty salon, an in-house pub called The Magdalen Arms and a shop called Sweets & Treats for all of life's essentials. Other facilities include a library area, cinema room and a rooftop garden including an artificial bowls pitch. These facilities are utilised by visiting friends and families and also within the activity programme, run by a dedicated activity team. Remaining active and stimulated is a big part of the care plan for each resident at Magdalen Park and activities will be provided seven days a week and range from in house entertainment, to trips out to Castle Howard or the beach at Bridlington.

All the bedrooms are large with full en-suite wet rooms and there are two premier suites with their own kitchenettes and lounge areas, and have been specially designed for couples/siblings but can be used individually also.

There are four garden areas at the home; one secure sensory garden for each dementia unit including model and live animals and an allotment, the rooftop garden and the pub garden.

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Care Provided by Magdalen Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Hugill (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (68)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Magdalen Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact Magdalen Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Magdalen Park Care Home Reviews (72)

Total of 72, showing 41-60
9.7

Magdalen Park Care Home has a Review Score of 9.7 (9.739) out of 10, based on 21 reviews in the last 2 years. Over all time Magdalen Park Care Home has 72 reviews.

Overall Experience

  • 67
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Review from H R (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We don't think we could find a better place for our mum. She is so well cared for in an extremely happy and caring environment.

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Review from Laurence G (Grandson of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandad is extremely independent and had lived at home by himself for many years. It was difficult for him to accept that he needed extra care and support and he wasn't keen on leaving his home.
His worries have now completely gone and he loves being at Magdalen Park. He has settled in fantastically
well. The home is beautiful, the staff can't do enough to help him and he has made lots of new friends. He is included in all the activities they put on and is really enjoying his life again.
We also like to visit, having lunch in the 'Magdalen Arms' or spending time with him in the beautiful gardens.
We couldn't be happier.

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Review from Robert S (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful. The staff are excellent and always make themselves available for their clients and families.

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Review from S D (Daughter-in-law of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in the home for nearly a year now and I am very happy with how he is looked after. Lovely environment and atmosphere.

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Review from Carly W (Granddaughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, always a lot going on. Very happy with everything. Brilliant home! Thank you.

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Review from Rhianna D (Granddaughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very welcoming when coming to visit my Grandad. He has really settled in and has become a lot more responsive since being in Magdalen Park, making visiting so much more enjoyable. I have joined Grandad for a number of meals, all of which have been of good quality. The staff are wonderful
and it's great to see Grandad making so many friends.

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Review from Claire G (Granddaughter of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Magdalen, we knew we had found a home that my grandad would be happy in – especially when we saw the bowling green and in-house pub! The food is excellent and the home is always clean when we go and visit. As we don’t live in the area and therefore not being able to visit
as often as we would like to, the communication we get from the home is very reassuring. The level of care my grandad receives is very high and I would recommend Magdalen Park to anyone.

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Review from Susan D (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place, as a family, we were really anxious about finding the right place for our mum. However, everyone at Magdalen Park made the choice so easy for us. All the staff are so friendly and caring, they really make you feel like you are one big family, but at the same time maintaining
the right amount of professionalism.
We feel so relaxed now that mum is in good hands. Very happy.

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Review from Rebecca C (Granddaughter of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident of Magdalen Park Nursing Home for the last two and a half years. As any family who makes the decision for a loved one to move into a care home would attest, it is a period filled with worry about whether the decision was the correct one. We needn’t have worried. The staff
made us all, especially my grandma, feel so at ease. They offered us so much support as a family and quickly learned about my grandma’s interests… it wasn’t long before we would walk into the middle of a discussion about the latest tennis match when we went to visit! The fact that everyone from the manager, who is always there to discuss any niggle or worry we may have, to the ancillary staff, know my grandma and our family and welcome us so warmly means when we leave after a visit we know we are leaving her in caring hands. The home has a rooftop bowling green, as well as an extensive street scene. As a family we hadn’t seen anything else like this in care homes we looked at for my grandma.

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Review from Susan S (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had many periods of respite care here so moving in permanently was a relatively easy transition. The staff helped her to settle as she was really unwell at this point. From the reception to nursing and caring staff and housekeeping we have been treated so kindly and with professionalism. Everyone
has been cheerful, helpful and always ready to talk and make suggestions. I can relax now that I know mum is receiving the care she wants and needs and that we can all work together to make her time in Magdalen Park really happy and safe.

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Review from Brooke S (Granddaughter of Resident) published on 19 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were really pleased to have found somewhere as good as Magdalen Park Nursing Home for my grandad. It was completely different to the other homes which we had looked round and straight away we knew he would enjoy living in the home. The on-site pub means we can continue to regularly go
for dinners as a family and I know that my grandad has really enjoyed being part of the dominoes group within the home. I would like to say a massive thank you to the manager, carers, ancillary staff, activities team and receptionist for everything they do for my grandad. We really couldn't have found a better place and would recommend Magdalen Park to anyone.

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Review from Elaine (Daughter-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a family forum meeting recently for the first time and they are a really good idea. The staff came across as very competent and reassuring that things (minor) would be looked at. They are very pleasant and greet everyone with a smile. They do a very good job of trying to get everyone involved
in the activities. The children's carol concerts were greatly enjoyed by my father in law and he was made to feel special when he was presented with a birthday cake at one of them while the children sang "Happy Birthday" to him. He enjoys being visited by the rabbit.

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Review from Vicky (Granddaughter of Resident) published on 3 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is amazing how quickly my Grandma has settled in. The staff have been extremely kind and welcoming to both her and the rest of the family and the home is wonderful. Her room is clean, tidy and is very homely and the home itself caters superbly for visits from the family, with a beautifully kept garden
which has areas for children to play and also a roof terrace and various activities for residents such as the movie room and bowling green. The hairdressers on the ground floor is such a great idea as my Grandma can book and get her hair done to get pampered and the pub was recently booked for her 94th birthday party and it honestly felt as though we had hired somewhere completely different and she thoroughly enjoyed it and the staff were more than happy to help us with arrangements to make it a special day for her. I am overjoyed that my Grandma has become a resident here as I cannot imagine any other home offering her the comforts that this does. Thank you from all the family.

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Review from Paul H (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Magdalen Park for respite care following a fall (broken wrist) transferring from another care home.
We are very happy with the care and attention he is receiving and he has settled in well. The staff have made every effort to understanding his needs and I am particularly impressed
by the way their experience are shared so everyone is aware of his situation and character. He is treated as an individual well done and thank you.

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Review from Gwen M (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this residential home. My mother has been very happy and very well looked after by well-trained and caring staff which is not easy to find these days.

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Review from Shirley W (Wife of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Magdalen Park Nursing Home (it is a lovely home to be in) for almost two years now and he seems to have settled very well. My mind is at rest now as I know he is safe and happy there.

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Review from David R (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any relative looking to put a relative into care would do well to take a look at Magdalen Park Nursing Home in Hedon. My father has been in attendance for 18 months and despite his natural demise, has been cared for very well.

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Review from Mike G (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring environment. Helpful staff and comfortable rooms with own bathrooms and well-furnished lounge, cinema and short bowling green etc.

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Review from Margaret P (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has a lovely large room with a huge window through which he enjoys watching people come and go, situated in one of the dementia wings.
The care staff do a very good job under difficult circumstances, responding to various situations as the resident needs and mood dictate.
The receptionist is
always welcoming, friendly and helpful.
The activities team also do a wonderful job, involving every resident if they are agreeable in each activity according to their individual ability.

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Review from Dennis G (Son of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at many other homes I have found Magdalen Park to be top quality. The staff are very caring and the home and gardens are always in great shape. The most important consideration is the friendliness of everyone involved in the care of my father. I never get the feeling anyone is 'just doing
a job'. We are now looking forward to the summer when the gardens will be in full bloom.

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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Magdalen Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Magdalen Park Care Home is calculated as follows: ( (208 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 245 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magdalen Park Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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