Cleves Place

Millfield Way, Haverhill CB9 0JB
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9.6 46 Reviews
  • Cleves Place, Haverhill
The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia, nursing and respite care. They also offer compassionate end of life care.

Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and events, designed to enable residents to enjoy meaningful lifestyles.

All rooms are en-suite and beautifully furnished, and some bedrooms on the ground floor even open onto the home's lovely secure gardens.

At Cleves Place, residents are at the heart of the home and are supported to make choices about the care they receive.

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Care Provided by Cleves Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Mooney (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cleves Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,783
    • Self-Funded Residential Dementia Care from £1,873
    • Self-Funded Nursing Care from £2,023
    • Self-Funded Nursing Dementia Care from £2,111
    • RESPITE Self-Funded Residential Care from £1,783
    • RESPITE Self-Funded Residential Dementia Care from £1,872
    • RESPITE Self-Funded Nursing Care from £2,023
    • RESPITE Self-Funded Nursing Dementia Care from £2,113

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cleves Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Cleves Place Reviews (46)

Total of 46, showing 1-20
9.6

Cleves Place has a Review Score of 9.6 (9.572) out of 10, based on 12 reviews in the last 2 years. Over all time Cleves Place has 46 reviews.

Overall Experience

  • 39
  • 6
  • 1
  • 0
  • 0

Date Published

46
4
9
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34

Review from J P (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleves Place Care Home is a very warm welcoming care home, supporting and deep meaningful care provided for our dear Dad. He has been through a lot of changes with his health deteriorating over the years with our Mum being the carer for him. He has settled in very well as he has a lovely room looking
out to the garden which he always loved at home. When we visit, the staff are a delight and are very reassuring knowing he is happy with the care.

Reply from Caprice Geisha, Home Manager at Cleves Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Cathryn L (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy and relaxed place with friendly and helpful staff. An environment of kindness and care reflected in the well-being of the residents. Always a warm welcome, a smile and a willingness to help. A real comfort knowing that my parents are safe, warm, well fed and looked after in their twilight time
of life. They can do as much or as little as they desire to do. Always a quiet place, a walk in the garden or a group activity to join in with.

Reply from Caprice Geisha, Home Manager at Cleves Place

Thank you very much for taking the time to leave us feedback about your experience.
At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Margaret F (Mother of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleves Place is the most caring place. Staff and management so caring. My son needs a lot of care and sometimes can be quite aggressive but they handle it with a smile. Wonderful staff is what they are. Without Cleve, me, my husband and family would not know how we would cope. Thanks again to Cleves.

Reply from Caprice Geisha, Home Manager at Cleves Place

Thank you very much for taking the time to leave us feedback about your experience.
At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J B (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for respite care. As a family, we were made welcome from the point of entering the home. Management team met us, made us feel at ease, encouraged us to ask questions. Nothing ever seemed too much trouble. The care staff were beyond amazing. My Mum was treated like a queen, she thoroughly
enjoyed her stay.

Reply from Caprice Geisha, Home Manager at Cleves Place

Thank you very much for taking the time to leave us feedback about your experience.
At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M W (Respite Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Your home is relatively comfortable and welcoming as are your gardens. On the whole, my 3-week stay was extremely disappointing.
Agency nursing care was appalling - the permanent nursing staff was very good and even nursing assistants, cleaners, and activity staff. Having to request toilet rolls,
fresh water, flannels, and even my medication is totally unacceptable.
Activities and food and drink ratings due to my cognitive condition.

Reply from Samantha Debenham, Reviews Team at Cleves Place

Whilst we appreciate your comments surrounding the facilities at Cleves Place, we are surprised and saddened to hear that you feel your experience was disappointing. Upon admission, residents' medication is logged as per prescriber's instruction, and is administered in accordance with this. Where a resident's preference around medication changes, we work with prescribers to accommodate this wherever possible and safe to do so. We have a steadfast team of permanent domestics and carers on the suite in which you stayed, who work hard to ensure residents are well cared for and their needs met. We can only apologise that you feel let down by your experience with us.


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Review from C F (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely and the staff are brilliant. I cannot fault it in any way. Amazing.

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Review from T R (Daughter-in-law of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my Mother-in-law. She'd just had a bath and hair wash, she seemed happy, then had a cup of tea brought to her. All the staff are friendly and approachable.

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Review from J A (Daughter-in-law of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was without a doubt a fantastic home for Mum. She was only there for a couple of months before she passed on. The level of care she received at Diamond Ward was amazing. Nothing was too much trouble. All the carers were attentive and loving to Mum's needs. There was always a hug when things got
tough.
Cannot rate this home and all its carers highly enough.

Reply from Reviews Team, Reviews Team at Cleves Place

Thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A S (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience. The staff are so friendly and helpful. My father is being very well cared for. This is only my second visit but everyone is so kind and welcoming. Was a great meeting and met by management on arrival too.

Reply from Reviews Team, Reviews Team at Cleves Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Stephen W (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Cleves Place care home in Haverhill for four weeks now, and I have found the staff and management to be second to none. Nothing is too much trouble as far as caring for their residents. The surroundings are very clean and comfortable, with plenty of entertainment and
activities.

Reply from Caprice Geisha, Reviews Team at Cleves Place

Hi Stephen, thank you very much for taking the time to leave us this feedback. We are pleased to hear your mother has settled into Cleves Place very well and that you are both happy with the care and facilities we provide.


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Review from Colin B (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems really happy, having good and bad days. She has made friends and enjoys the activities. Sometimes she does not enjoy the food but we know she can have what she wants, she just has to ask. In general, I feel that she is generally happy considering her age.

Reply from Holly Cole, Reviews Team at Cleves Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from W R (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very bright, cheerful home with friendly, helpful staff. They have a good programme of events for residents to join in. The management are very approachable and deal with any issues promptly. Peace of mind for relatives.

Reply from Martha Piper, Reviews Team at Cleves Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.


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Review from Fiona F (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff genuinely care about my mum and have a lot of patience. This care home feels very welcoming and homely too. My mum has put on weight, which was much needed.

Reply from Holly Cole, Reviews Team at Cleves Place

Thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from H S (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is outstanding! My mother is extremely well cared for and cared about. Even though at times she can be challenging. The staff are endlessly kind and patient and funny and always professional. This comes from the example set by the management. Nothing is too much, never are they too busy. We
are so grateful to know Mum is happy and safe.

Reply from Holly Cole, Reviews Team at Cleves Place

Thank you very much for taking the time to leave us feedback about your experience.
Many thanks, Care UK team.
At Cleves Place care home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Danny B (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleves Place is a fantastic care home. My dad has been there for over seven years and is very well cared for. He really likes it there. I could not recommend a better care home. The staff go out of their way to help the residents. The food is great, staff are fantastic.

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Review from Rosemary T (Wife of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a major stroke in March 2022, after hospital and rehab he was still paralyzed on one side, so was unable to return home. I visited several care homes before Cleves Place, and having seen around Cleves I never considered anywhere else.
I felt Cleves Place was outstanding, with its full
bathroom facilities for each bedroom, variety of areas for residents to spend their days - coffee shop, lounge, dining room etc, and most importantly a nicely kept garden area with a reasonable length of the path to walk or push a wheelchair, and separate external sitting areas.
Over the months that he has been at Cleves, my husband has clearly improved. He spends time in the coffee shop and comments to me how everyone who passes greets him by name, not just the people who have direct responsibility for him on Diamond.
Naturally, he would prefer to be fit, well and at home. Sadly he isn't and in the circumstances, I feel that his care at Cleves is everything that I hoped it would be.

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Review from C M (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother had to go into urgent respite care, which was a hard decision to make, but from the initial contact with Cleves Place from management to staff I knew this was the place for her and after excellent advice from the manager we took Mum to look around, she was made so welcome from
the moment we arrived. In fact, so welcome Mum has decided she wants to stay permanently. The care she has been given by the staff is excellent, and the home itself offers everything to cater for Mum's needs.
It is difficult when you have to decide that a person needs more care than you can give them and after promising that you would keep them in their own home for as long as you could, finding a home that you trust to do this can be hard but in Cleves Place, we have found this. In my mother's words, she feels safe and looked after by staff that care.

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Review from Carolyn H (Friend of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an aunt who resides at Cleves Place care home, Haverhill Suffolk, she has been there for a few years now, it is a wonderful place very clean and tidy, the staff are wonderful, always cheerful and friendly, and I have no worries or concerns.

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Review from Colin W (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic in every way. From management through to carers and utility staff, everyone is just so helpful and cheerful. The home is modern but homely for the residents. There are a wide range of activities to stimulate and entertain but the real emphasis is on care and all the staff are so wonderful.
I just cannot rate them highly enough. Above first-class with a smile.

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Review from Sheila M (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually wear my FFP2 masks, I have covered them with an old flowery dress. They washed.
An NHS study found staff wearing FFP1, 2 and 3 provide the highest protection from Covid. I have been wearing these but had to wear the surgical masks when visiting my mother in Cleves Place Care Home. This is
where I contracted Covid.

Reply from Samantha Debenham, Personal Assistant at Cleves Place

Thanks so much for taking the time to write your review and rating Cleves Place care home five stars.
As I’m sure you are aware face masks are mandatory in health and care settings and the face masks that we are provided for employees and visitors are the surgical masks.
At Cleves Place cleanliness is a priority and our enhanced cleaning protocols and safety technologies support our pledge to keep the home as safe as possible. We thank you for rating the cleanliness of the home five stars – this is something which is highly important to us.


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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Cleves Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Cleves Place is calculated as follows: ( (110 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Cleves Place is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Clare

Clare Mooney

Job Title: Home Manager

Joined: 2015

I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere and we have a fantastic team here who work really well together to deliver the best care and experience for residents.


I love being able to make a difference in a resident’s life. If I can complete my shift knowing a resident has smiled and is happy I feel I have achieved my goal. I also enjoy empowering colleagues to do their best work.


I’ve been working in the care sector for over twenty years and I enjoy sharing my knowledge with new colleagues and watching them grow in confidence in their role.


I also like to keep learning and developing my own skills. One of my biggest professional challenges has been completing my Level 5 Diploma in Management. I’ve also had an article published in a palliative care publication.


Frequently Asked Questions about Cleves Place

What types of Care is Cleves Place registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cleves Place provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Cleves Place have?

There are 60 Single Rooms.

What are the Facilities & Services at Cleves Place?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cleves Place to the centre of Haverhill?

0.3 mile(s) as the crow flies, distance by road may be significantly further.