Cleves Place

Millfield Way, Haverhill CB9 0JB
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9.6 46 Reviews
  • Cleves Place, Haverhill
The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia, nursing and respite care. They also offer compassionate end of life care.

Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and events, designed to enable residents to enjoy meaningful lifestyles.

All rooms are en-suite and beautifully furnished, and some bedrooms on the ground floor even open onto the home's lovely secure gardens.

At Cleves Place, residents are at the heart of the home and are supported to make choices about the care they receive.

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Care Provided by Cleves Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Mooney (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cleves Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,783
    • Self-Funded Residential Dementia Care from £1,873
    • Self-Funded Nursing Care from £2,023
    • Self-Funded Nursing Dementia Care from £2,111
    • RESPITE Self-Funded Residential Care from £1,783
    • RESPITE Self-Funded Residential Dementia Care from £1,872
    • RESPITE Self-Funded Nursing Care from £2,023
    • RESPITE Self-Funded Nursing Dementia Care from £2,113

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cleves Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Cleves Place Reviews (46)

Total of 46, showing 21-40
9.6

Cleves Place has a Review Score of 9.6 (9.572) out of 10, based on 12 reviews in the last 2 years. Over all time Cleves Place has 46 reviews.

Overall Experience

  • 39
  • 6
  • 1
  • 0
  • 0

Date Published

46
4
9
12
34

Review from Patrick H (Friend of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were only present for half an hour so have only been able to tick a few of the boxes below.
However, during that time, we were impressed with the person who looked after us and the home in general.

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Review from Lindsey C (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good care home. Staff very friendly and good with the residents. They look after everybody very well. However, I do feel the food is not good and often the elderly residents are offered food which they don't know of, "ie fear to have bread" a main course for supper. Elderly people want good old
fashioned food. My relative is very happy indeed apart from the food. It's generally a happy place.

Reply from Samantha Debenham, Personal Assistant at Cleves Place

Thank you for your wonderful comments for the care and support we provide your mother here at Cleves Place. We are sorry to hear that the food offering has not met your expectations. We understand the importance of making mealtimes enjoyable for residents and we take great care in our menu planning to offer a variety of food that meets everyone’s requirements. We hold regular catering meetings with the residents to discuss their preferences and encourage them to put forward suggestions that will improve their mealtime experience. Your mother has taken part in these meetings and just last week we ordered and prepared a particular meal that she had personally requested. Your feedback is important to us and the home manager has already discussed your comments with our head chef. She will meet with your mother on a one-to-one basis so that we can create a meal plan that she likes and enjoys.


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Review from Julie T (Daughter-in-law of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the manager and her team enough for all their hard work under this pandemic. Being able to go in to see your relative now is ace, everything is well managed from testing temperature, to entrance, to PPE to the finish. The staff are all so welcoming it feels homely, always lovely and clean
and smells fresh. Mum always looks clean and tidy and is always happy. Her room is spotless. We are always kept informed as to what is happening not only in the home but with Mum too by telephone calls and emails, updating us on any changes to her care or needs. It is so lovely to receive a monthly news letter showing us what the residents have been doing, from cake baking to gardening and chair exercises. It makes us feel at ease knowing Mum is happy and well looked after and treated with respect.

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Review from Val P (Daughter of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the daughter of a 92-year-old resident with dementia, I am particularly pleased with:
- the overall quality of care. Nothing is too much trouble. Staff are extremely friendly, work as a team and consistently demonstrate their commitment to the residents.
- quality of food; my father has to have
mashed food but his choices are respected and staff make every effort to make sure he still has a varied diet
- range of activities: my father has been actively and successfully encouraged to follow his interests. He is helping to grow plants and vegetables in the garden and his artwork has been displayed at the local Arts Centre.
- accessibility of managers, who are always ready to help.
The following improvements could be made:
- it should be considered as to whether it is appropriate for staff to smoke on-site, albeit in an outside area. Hospital staff seem to manage!
- My father is bladder incontinent and his room sometimes smells, particularly at weekends. This needs closer oversite.

Reply from Samantha Debenham, PA to Marketing Director at Cleves Place

Thank you for taking the time to write a review for Cleves Place and for your positive scores around the overall standard of the home and care provided. We’re very pleased to hear that you are happy with your father’s quality of care. We also very much appreciate your comments around the range of activities, and that you are pleased with your father’s active engagement in activities that interest him.
We would like to reassure you that we continue to monitor your father’s incontinence with care, support and assistance whilst allowing him to maintain his independence. We have discussed this with housekeeping and the domestic team are going to be adding extra checks on your father’s room and more regular cleaning. We appreciate your feedback regarding staff smoking on-site, however, it is our policy to promote a healthy environment and place of work while understanding and appreciating that many people continue to enjoy smoking. Care UK’s policy allows people to smoke only within designated areas outside and forbids smoking close to building entrances and windows.


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Review from Roberta H (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and well-run home with day care centre and internal daily activities for residents. Staff and management are truly amazing, they really care for the people they care for on a daily basis. This visit, I was here for my mothers 92nd birthday, which they helped her and us celebrate with cake,
balloons and presents. Good feeling knowing that this place looks after my mother so well, and always make us "the family" welcome on all visits.

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Review from Olive P (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Cleves Place for 2 weeks respite. He was so well cared for. Nothing was too much for the carers who were looking after him. To help him settle he went to the day centre daily which is part of his routine at home. When he next needs respite I will definitely be sending him back to Cleves
Place as he was happy there.

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Review from D H (Husband of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, caring.
Staff occasionally forgetful.
If one is not there it is impossible to know how much interaction with staff, other than at meal times.

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Review from Danny R (Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here a few times and the staff are always friendly and offer us help if needed. The maintenance man here is very friendly and goes out his way to help when needed, in such hot weather he has got us drinks to keep us hydrated. Lovely care home, always clean and tidy. Strongly recommend.

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Review from I T (Husband of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As with all residential care homes, the staff have to deal with all manner of complex resident conditions. Cleves Place staff manage to combine efficiency and great care really well. It helps that Cleves Place is a custom-built care home so offers easy navigation and great facilities.

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Review from Gill D (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My opinion of the home is that it is wonderful. We couldn't be more pleased that mum has her home here now. The staff are very caring, considerate and are fantastic around. It is so nice to know that mum is being so well looked after. I would not hesitate to recommend this home to anybody.

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Review from Nita W (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being cared for by your wonderful staff who are kind, compassionate and caring. I know he is safe and his needs catered for. Every effort is made to facilitate residents needs and preferences.

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Review from Gerry P (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleves Place really cares. Every staff member we have met cares for and about the residents and their families. This is a testament to the training certainly, but much more to the culture and recruitment. The home is clean, well-maintained and very suited to care. The activities are varied and engaging
but without any undue pressure to involve any who might be reluctant. Call bells are answered promptly and with discretion and dignity. Simply put : mum is cared for - thank you.

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Review from Barbara R (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving excellent care and the staff keep me up to date. Any issues are resolved and my mother now calls Cleves 'Home'.


I think the above says it all, it's her home and she is very happy there.


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Review from K B (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is new so all very clean and pleasant staff all seem very friendly towards residents and visitors.
My mum seems to be well looked after something I could not do myself. Mum suffers from dementia and is 92 staff try to keep mum occupied and entertained which I know can be very testing at
times.
Overall we as a family are very happy our mums care. As with everything, there could be improvements but overall "All Good".
Thanks is not enough to the staff.

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Review from Kathryn H (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents came to Cleves Place for two weeks respite care as things were rapidly becoming unmanageable at home. The day they arrived (I took them) they were made to feel so welcome and I felt a huge sense of relief for myself. They are now going to stay permanently at the home. I cannot express
enough how well they have settled due to the kindness and unbelievable attention and sensitivity shown by the staff in all areas.

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Review from Geoff B (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was in residence at another care home she moved to Cleeves House in March 2014, which was a new care home. Since she has lived there the complete staff from the manager to the latest member of staff have all been top class and not a thing seems too much trouble the catering is excellent in all
departments and anytime we call in the staff are always pleased to have us there.

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Review from Margaret F (Mother of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very good care home all staff are excellent. Very caring, sometimes overworked due to staff shortage. The food is excellent.

Reply from Samantha Debenham, Marketing Support Administrator at Cleves Place

Thank you for your valuable feedback Margaret. We are extremely pleased with the positive comments and scores for the care and support we provide, as well as the facilities at Cleves Place. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for each resident’s needs at all times. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.


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Review from June J (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care of my mother outstanding, can't fault any part of her care, diet included. She is very happy and content which means so much to me and my brother. Carers are underpaid in my opinion.

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Review from Lynn W (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have my father in Cleves Place the staff are very caring and nothing is too much trouble. They always keep me informed how my father is and are quick to react if there is a problem especially as my father has emphysema. The home has a programme of events which they encourage residents
to attend which also helps with their well being. All in all, I am really pleased with Cleves Place and grateful for their care. Always recommend to others.

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Review from B R (Wife of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and service that my husband and I are given

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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Cleves Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Cleves Place is calculated as follows: ( (110 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Cleves Place is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Clare

Clare Mooney

Job Title: Home Manager

Joined: 2015

I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere and we have a fantastic team here who work really well together to deliver the best care and experience for residents.


I love being able to make a difference in a resident’s life. If I can complete my shift knowing a resident has smiled and is happy I feel I have achieved my goal. I also enjoy empowering colleagues to do their best work.


I’ve been working in the care sector for over twenty years and I enjoy sharing my knowledge with new colleagues and watching them grow in confidence in their role.


I also like to keep learning and developing my own skills. One of my biggest professional challenges has been completing my Level 5 Diploma in Management. I’ve also had an article published in a palliative care publication.