Cleves Place

Millfield Way, Haverhill CB9 0JB
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9.6 46 Reviews
  • Cleves Place, Haverhill
The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia, nursing and respite care. They also offer compassionate end of life care.

Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and events, designed to enable residents to enjoy meaningful lifestyles.

All rooms are en-suite and beautifully furnished, and some bedrooms on the ground floor even open onto the home's lovely secure gardens.

At Cleves Place, residents are at the heart of the home and are supported to make choices about the care they receive.

Care Provided by Cleves Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Mooney (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cleves Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,783
    • Self-Funded Residential Dementia Care from £1,873
    • Self-Funded Nursing Care from £2,023
    • Self-Funded Nursing Dementia Care from £2,111
    • RESPITE Self-Funded Residential Care from £1,783
    • RESPITE Self-Funded Residential Dementia Care from £1,872
    • RESPITE Self-Funded Nursing Care from £2,023
    • RESPITE Self-Funded Nursing Dementia Care from £2,113
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Cleves Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking
  • On-site


Total of 46, showing 41-46
9.6

Cleves Place has a Review Score of 9.6 (9.572) out of 10, based on 12 reviews in the last 2 years. Over all time Cleves Place has 46 reviews.

Overall Experience

  • 39
  • 6
  • 1
  • 0
  • 0

Date Published

46
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9
12
34
Overall Experience  Overall Experience 4.0 out of 5

My mum has advanced dementia she rarely speaks I don't think she knows who I am.
Yesterday when I visited a member of staff was giving her one to one support while she walked endlessly back and forward. He was very gentle, kind and patient. The staff in my mum's area at Cleves Place are all wonderful.
They do all they can to created a homely environment.

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Overall Experience  Overall Experience 5.0 out of 5

Cleves Place is a very good care home wonderful carers good food, excellent care from everybody.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Cleves Place have successfully managed to make a residential home not only feel like a home for the residents but also for their relatives. They treat the residents with care ans compassion and provide an immense amount of support for relatives. Staff successfully ensure that the residents
maintain a good quality of life. The set up of the home has clearly been done with the residents in mind. To be honest I have been greatly impressed by Cleves Place and feel all care homes should be marketed after it.

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Overall Experience  Overall Experience 4.0 out of 5

Overall we are very pleased with Cleves Place, the staff who look after my mum work and try very hard. It is my personal view that only small tweaks would shift the below from good to excellent. Some of the tweaks are not related to my mum's care, it's just an overview. I don't mind having a chat with
the care home manager.

Reply from Samantha Debenham, Marketing Support Administrator at Cleves Place

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.


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Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I have ever known. The staff are all lovely and there is nothing they would not do. My sister is a different person since being in here. Excellent, excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

My brother had a massive stroke in June 2015 at the age of 52. He came to Cleves Place in September 2015 to reside in the nursing quarters. His care since then has been absolutely excellent. He is always treated with the utmost dignity and respect. Everyone always goes the extra mile and understands
the frustrations that come with a stroke especially at the age of 52. My brother has improved immensely with constant care, physio and patience. He is almost standing now and his speech and eating is almost back to normal. This is mainly due to the care and family environment at Cleves Place.

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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Cleves Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Cleves Place is calculated as follows: ( (110 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Cleves Place is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Clare

Clare Mooney

Job Title: Home Manager

Joined: 2015

I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere and we have a fantastic team here who work really well together to deliver the best care and experience for residents.


I love being able to make a difference in a resident’s life. If I can complete my shift knowing a resident has smiled and is happy I feel I have achieved my goal. I also enjoy empowering colleagues to do their best work.


I’ve been working in the care sector for over twenty years and I enjoy sharing my knowledge with new colleagues and watching them grow in confidence in their role.


I also like to keep learning and developing my own skills. One of my biggest professional challenges has been completing my Level 5 Diploma in Management. I’ve also had an article published in a palliative care publication.