Larkhill Hall

236 Muirhead Avenue East, West Derby, Liverpool L11 1ER
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8.8 62 Reviews
  • Larkhill Hall, Liverpool
Larkhill Hall in Liverpool offers high-quality residential care as well as specialised dementia care and respite care.

The home has 66 bedrooms with ensuite shower facilities and staff provide person-centred care that is tailored around the individual.

Staff are caring and highly-trained and do their utmost to ensure residents receive quality care at all times.

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Care Provided by Larkhill Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Morgan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Larkhill Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Larkhill Hall are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Larkhill Hall has plenty of onsite parking for visitors.


Larkhill Hall Reviews (62)

Total of 62, showing 1-20
8.8

Larkhill Hall has a Review Score of 8.8 (8.785) out of 10, based on 9 reviews in the last 2 years. Over all time Larkhill Hall has 62 reviews.

Overall Experience

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Date Published

62
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Review from Ian B (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and home and facilities are excellent.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Larkhill Hall

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.


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Review from J J (Sister of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident all sitting around, no activities evident.
Cleaner cleaning rooms. Carer checking medication. Other staff in discussion, change over at 2:00.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Larkhill Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have a dedicated wellbeing coordinator in the home who creates and shares the planned activities - you can see this on the noticeboard in the reception area of the home. Additionally, one to one sessions are available for residents who do not want to participate in communal activities. Our cleaners work hard to maintain good standards of cleanliness throughout the home and senior carers can check medication. Staff on the cross over shift will share information with colleagues coming onto shift to ensure they have all that they need to provide our residents with the best care.


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Review from Lin R (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Larkhill Hall for the past six years and is now receiving end of life care there. Every single member of staff have gone above and beyond in their care for him. A special mention to the senior carer on the top floor for his dedication and updates to our family. We will
never forget what you have done for Dad at this difficult time. Thank you.

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Review from Terry A (Nephew of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We just wanted to say a big thank you to the staff for giving our auntie a wonderful 99th birthday party. Nothing was too much trouble and the offer of a light buffet was greatly appreciated. Our compliments especially go to the chef who not only fed us but also baked the most delicious chocolate birthday
cake to celebrate her day. Auntie has been a resident for almost two years now and absolutely loves it there. Feeling comfortable and safe in a friendly community is so important, both for her and her caring family.

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Review from Anthony M (Nephew of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful 90th birthday celebration was put on for a resident on Sunday 26th November.
A lot of his family showed up for the "party" and the staff were very polite, courteous and welcoming to everybody concerned and helped the celebration go exceptionally well.
Thank you all for your help in making
the day go very well.

Reply from Charlotte Jackson, Customer Care Administrator at Larkhill Hall

Thak you for your lovely review – we love a good knees up and having family and friends of our residents in the home celebrating with us.


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Review from H W (Granddaughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Upon viewing Larkhill as a family, we were painted a very pretty picture by management. Our relative is 93 years old, doubly incontinent and was left without a pad on. Absolutely saturated and left for hours on end. Every visit there seems to be another situation unfolding. Very disappointing.

Reply from Terri Kidd, PR Executive at Larkhill Hall

Thank you for your feedback. Please be assured that the wellbeing of our residents is our priority, and whilst we won’t talk about resident details on this forum, we understand the Home Manager has met with you to discuss your concerns. Should you wish to discuss anything further, please don’t hesitate to get in touch with the home or our friendly Customer Care Team at 0113 465 4000, or email hello@idealcarehomes.co.uk.


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Review from J P (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff really good but seems to be more temporary currently, who tend to stand around waiting for instructions rather than interacting with residents. Permanent staff really doing their very best but often looked stressed and run off their feet. Very little activities - boards out of date - residents
not stimulated. No days out at all since mum moved in - January 2023. Staff need more time to engage with residents.

Reply from Terri Kidd, PR Executive at Larkhill Hall

Thank you for taking the time to send us your review. Please be assured that we take all feedback very seriously and that our Home Manager, has looked into all of your concerns. Should you wish to discuss anything further, his door is always open for a chat.


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Review from W B (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would describe Larkhill Hall as a very attractive clean place and have always found the staff pleasant and helpful. My father has been there since late January this year. His room is safe and quiet and he has his own well-equipped wetroom. He is aware that there is a programme of activities each month
but prefers to mostly stay in his room. He has not been happy with the food and sometimes the lack of drinks during the day but declined to have an input into this survey.

Reply from Terri Kidd, PR Executive at Larkhill Hall

Thank you for sending in your review, we really value your feedback. It is your father’s choice whether he would like to join in with the activities in the home, as long as he knows they are always available and he is always welcome to join. We are sorry that the food and drink haven’t met his standards, please just speak to our team to make any suggestions of how we can make things more to his liking and to make any requests.


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Review from K R (Daughter of Resident) published on 4 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone very approachable and caring of not just my father but other residents. Any concerns can be brought up and discussed. My father seems well-settled, happy and comfortable. Issues are dealt with quickly. Laundry items do go missing but this is understandable, largely ok. Sometimes
room/bed is not always as clean as could be but that could be my father not wanting them to do it!

Reply from Terri Kidd, PR Executive at Larkhill Hall

Thank you for taking the time to leave a review, it’s great to see your father is so settled and happy with us. We will raise your points on laundry and cleanliness with the home and in the meantime, if you ever need us to do anything extra or have anything else you would like to discuss, please just let our team know, we would be happy to help.


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Review from J L (Respite Resident) published on 19 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for 2 weeks for respite care. This decision was not taken lightly and we looked around a lot of care homes before deciding on Larkhill. The home is modern and bright, beautifully decorated. The staff were very knowledgeable and understood all of her care needs during our initial discussions
with them. Mum was well looked after while staying here. She was made to feel very welcome and the food provided was to a very high standard. She had no complaints at all. All of the staff we met were professional and answered all of our queries honestly. We would not hesitate in placing mum here again as we feel she was happy and safe and this was really important to us.

Reply from Terri Kidd, PR Executive at Larkhill Hall

It’s great to hear such lovely feedback for our care team at Larkhill Hall, thank you! We’re very proud of the team for their dedication to giving the best person-centred care to each of our residents. We’re so glad to hear that your mum felt happy and safe in our home, and enjoyed the delicious food from our kitchen team! Please don’t hesitate to get in touch again, should you need anything else.


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Review from A A (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad moved to Larkhill in June 2021 and remains a resident. I believe he is well cared for and benefits from the company of others. I am often concerned by the lack of staff, although cannot fault their dedication and kindness but they are very thinly stretched.
We have also experienced Dad's clothing
going missing, despite labelling, and other items just disappearing. Also, this happens very regularly; we replace clothing, labelled, and then it disappears. As mentioned numerous times, this doesn't improve.
He also has difficulty walking, exacerbated by a lack of motivation from anyone.
Sometimes communication is poor, although I'm sure the staff numbers contribute to this.
Dad is well-fed and content; he is settled in this environment.

Reply from Terri Kidd, PR Executive at Larkhill Hall

Thank you for taking the time to leave your feedback for Larkhill Hall. We’re so sorry to hear about your concerns regarding staffing issues and your dad’s clothing. Please be assured that our staffing levels are based on the needs of our residents and generally run above the required allocation.
The Home Manager at Larkhill Hall would be more than happy to discuss these concerns with you in person and at your convenience so please do not hesitate to contact her.


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Review from S C (Son of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Main bugbear. Buy my dad new underwear (lots), t-shirts, etc. Label them with his name yet low and behold when we go to visit him he's got someone else's shirt/t-shirt on and going into his room we find there are no socks or underwear in his drawers so the staff end up running around for some. This
has been going on for a while now even after it's been mentioned numerous times by us and once covid arrived we just gave up asking as couldn't get in to see him. Dad has dementia so this doesn't bother him and he is happy there and well looked after so really this needs sorting out.

Reply from Terri Kidd, PR Executive at Larkhill Hall

Thank you for your feedback. We’re so sorry to hear about the issue regarding your dad’s clothing. Please accept our sincere apologies. This problem has been brought to the Home Manager’s attention and will be immediately discussed with the staff at Larkhill Hall. Rest assured this issue will be rectified.


At Ideal Carehomes, we pride ourselves on giving the best quality care possible, so we really appreciate you raising this concern. Please do not hesitate to speak to the staff or Home Manager at Larkhill Hall about any concerns you may have.


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Review from J Y (Daughter of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Larkhill Hall for two and a half years, she went in 3-months before Covid-19 arrived. It was very hard being shut out but we managed, with window visits and her mobile. The staff have always been amazing, the facilities and mum having her own bathroom are good. I wouldn’t
have put her somewhere with shared bathrooms. If I do have a few concerns, I voice them and they are happy to listen and resolve any concerns. They have good communication and the food is lovely. You can agree on a care plan for your relative such as requesting female-only staff for personal care of my mum. If mum has to be in a care home then I believe this to be a very good one. Let’s face it nobody wants to put our loved ones in a care home but when the time came, I’m pleased with the choice we made.

Reply from Terri Kidd, PR Executive at Larkhill Hall

Thank you for taking the time to leave this feedback for Larkhill Hall. Our homes are all built with our residents’ safety and comfort in mind, so we’re glad to hear you and your mum are pleased with our facilities. Our staff at Larkhill Hall are extensively trained to provide quality care, tailoring care plans to fit each resident’s needs. I’ll be sure to pass your kind review on to our staff, thank you.


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Review from M W (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Temporary care for Mum, a very protective family! I had concerns as to how Mum would settle, we shouldn't have worried. Mum was happy in the lovely environment, a few teething problems at the beginning of her stay, but talking to the professional staff who had time to listen. Things were sorted out.
Mum enjoyed the routine and constantly praised the staff, who were always there for her. We were as emotional leaving Larkhill Hall as we were going in, the affection shown to Mum and other residents was evident. Mum burst into song the first night home, a song that she remembered from Larkhill Hall. Which made us happy, as even with Alzheimer's she had fond memories. Thank you to all staff.

Reply from Rebekah Steward, Customer Care Team at Larkhill Hall

Thank you for sharing your experience of Larkhill Hall. We appreciate the transition to a new home can be such a difficult time for all involved. It is great to hear mum settled in to life at Larkhill Hall and you as a family had peace of mind that mum was happy and well during her stay with us. It is wonderful to hear Mum has been reminiscing about her time with us and that she has those precious memories close to her heart. I will be sure to pass on your kind words to the team.


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Review from N M (Nephew of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has settled in well and is happy.
Lovely, clean, modern surroundings.
The only issue is difficulty calling on the phone after 5 - 6 pm and getting through.
Need a "Plain" Menu option in the evening as she has very simple tastes.

Reply from Rebekah Steward, Customer Care Team at Larkhill Hall

Thank you for taking the time to review Larkhill Care Home. We are so glad to hear your aunt has settled in so well. We offer a wide range of meals including an alternative menu if the main choices are not to everyone’s taste but we are always open to suggestions for our menus if there is something your aunt would enjoy. I will be sure to pass on your comments to the staff team at Larkhill.


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Review from Diane M (Wife of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfied with service.
Staff friendly and look after residents well. Food seems good and clothes well washed. The room is a bit small and sometimes needs more cleaning, since very hard to keep it fresh.

Reply from Rebekah Steward, Customer Care Team at Larkhill Hall

Thank you for taking the time to review Larkhill Hall. We value your feedback and it is very important to us. having a friendly, approachable and attentive team is what we aspire to and it so lovely that you have found this at Larkhill. I will be sure to pass on your kind words to the team. At Larkhill, we hope the residents feel at home and have a cosy, homely feel to their rooms. Rooms can be personalised and furniture can be added, removed or moved around to suit each individuals needs and preferences. The care and maintenance team will be more than happy to help with the personalisation of rooms. If you do wish to speak about this further, please do not hesitate to contact our Customer Care Team.


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Review from J L (Son of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Larkhill Hall. She has visibly become very chatty, has made friends, and no longer is sad and lonely. She enjoys all the activities she takes part in.

Reply from Rebekah Steward, Customer Care Team at Larkhill Hall

Thank you for your review for Larkhill Hall. It is so nice to hear that your mother has settled in well and is enjoying her stay at Larkhill Hall. The friendships that are made are so special and how wonderful to hear that she has made some lovely friends since being with us. The varied activities program, which is tailored to suit all individuals pass times and interests, clearly has had a positive impact on your mother which is so nice to hear. I will be sure to pass on your kind words to the team at Larkhill.


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Review from Pauline G (Daughter of Resident) published on 19 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went in for respite for two weeks, £950 per week. First of all, they lost her Covid result so a four-day delay. Was going to see her through the window. My findings, she was not given her medication, she was not given her hearing aids, she had not had a shower, she could not get into her wardrobe
as they had the wheelchair in front of it. The wheelchair seat was put under the cushion on her armchair, so when she sat on it, her legs were dangling. There was no 1-2-1 care as promised. After the fifth day had to bring her out, she looked homeless, the four staff on for thirty-six, 1-2-1 residents were rushed off their feet and said didn't have the time to help her shower. Most of her clothes and all her toiletries disappeared and 30 pounds out of her purse. I wouldn't send a stray animal there, never mind a human and no refund was given. How can they have five stars? Even the member of staff who helped me get her out said to be quick and rushed us out before she was stopped, she understood.

Reply from Rebekah Steward, Customer Care Team at Larkhill Hall

We have looked back into this matter from when Mum stayed with us over a year ago and were surprised to find that there were no complaints or issues raised at the time of Mum’s stay. Our records from that time clearly evidence that Mum’s care and personal care was carried out to our usual high standards. However, your feedback is extremely important to us and we would like to discuss this further with you. Please contact our Home Manager, at your convenience.


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Review from Susan E (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I with much heartache had to put mum into Larkhill Care Home. From day one the Larkhill staff have welcomed mum and took great care of her and her wellbeing. We visit and mum has nothing but praise for all the staff and the home itself. Were happy that mum's happy! Keep up the excellent
work you're doing!

Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from P L (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I entered the car park of Larkhill Hall and then the building, I was immediately impressed by the environment. The modern exterior, the well cared for grounds and gardens and the bright and welcoming reception area were impressive. The visit to my dad opened my eyes as to what ‘great care’
looks like! The internal fabric of the building was more akin to a very decent hotel. His room was bright and airy and immaculately clean. He was alert, was eating, drinking and chatting. It was obvious that he had improved so much in the week he had been a resident. The carer who came into his room on a couple of occasions during the visit was absolutely wonderful to him, affording him the right balance of care and respect. The professionalism and knowledge of all the staff I met during my visit and their absolute commitment to delivering the best possible environment for the clients were evident. For sure, the staff are responsible for turning this care home into a 'caring' home.

Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you so much for your review. We are so pleased to hear that your dad's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Current Review Score: 8.8 (8.785)

Overview of Review Score

The Review Score of 8.8 (8.785) out of 10 for Larkhill Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.379 for Larkhill Hall is calculated as follows: ( (57 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.379

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.406 Points relating to the number of positive Reviews for Larkhill Hall is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 8 Positive Reviews ÷ 13.2 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (3)

Lisa

Lisa Casey

Job Title: Home Manager

Joined: 2024

As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked for HC-One since 2003, Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Lisa remarked:


“I want to make a difference to people’s lives. My favourite thing about being a Home Manager is enriching the lives of our residents and working with a team with the same vision.”


Lisa has also achieved much outside of work, with her proudest achievement being raising her daughter. Outside of work, she loves spending time with her family.


Nicola

Nicola Brooker

Job Title: Front of House Manager

Joined: 2021

Nicola is the Front of House manager at Larkhill Hall.


Linda

Linda Laird

Job Title: Activities Coordinator

Joined: 2024

Linda plans lots of exciting activities for our residents.


Frequently Asked Questions about Larkhill Hall

What types of Care is Larkhill Hall registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Larkhill Hall provide?

Own GP if required is an additional type of care provided.

How many Rooms does Larkhill Hall have?

There are 66 Single Rooms.

What are the Facilities & Services at Larkhill Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Larkhill Hall to the centre of Liverpool?

3.8 mile(s) as the crow flies, distance by road may be significantly further.