Larkhill Hall

236 Muirhead Avenue East, West Derby, Liverpool L11 1ER
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8.8 62 Reviews
  • Larkhill Hall, Liverpool
Larkhill Hall in Liverpool offers high-quality residential care as well as specialised dementia care and respite care.

The home has 66 bedrooms with ensuite shower facilities and staff provide person-centred care that is tailored around the individual.

Staff are caring and highly-trained and do their utmost to ensure residents receive quality care at all times.

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Care Provided by Larkhill Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Morgan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Larkhill Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Larkhill Hall are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Larkhill Hall has plenty of onsite parking for visitors.


Larkhill Hall Reviews (62)

Total of 62, showing 41-60
8.8

Larkhill Hall has a Review Score of 8.8 (8.785) out of 10, based on 9 reviews in the last 2 years. Over all time Larkhill Hall has 62 reviews.

Overall Experience

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  • 17
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Date Published

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Review from James T (Son of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with my Mother's care in Larkhill Hall.
For the last two weeks the home has been closed because of a virus among residents and staff.
The family was very concerned because my Mother has no voice and can not easily communicate her needs. We need not have worried because she was very
well looked after and all her needs catered for. The internal manager and staff struggled but came through for the residents. Well done!

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Review from Sara C (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to commend the staff and management for all their professionalism and care during the recent outbreak of Noro-type virus in Larkhill Hall. Despite it being hard on the relatives and residents, closing the facility to outside visitors was incredibly responsible and forward thinking in order
to contain the spread of the virus which must have added a huge burden on to the staff, who themselves were exposed to this awful bug. Thank you all for the extra work and care that you have given to my mum and all the other residents. Well done.

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Review from Bonnie S (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the home very much. I wish the turnover of staff was less frequent & the staff seem a little overworked. However, everyone is very nice and caring. I hope the home keeps up the good standard going forth with its new manager who is hopefully experienced enough.

Reply from Helen Chermside, Customer Service Executive at Larkhill Hall

Thank you for taking the time to review Larkhill Hall. We are pleased to hear that you like the home and thank you for your kind comments about our care staff. Ideal Carehomes appreciates all feedback about our homes and our new Home Manager is always available to speak with you about any concerns you may have. If you would like to discuss this matter further, please feel free to contact the home directly or our Customer Services team on 0113 385 3570.


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Review from Christine A (Daughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with dad's care mostly, but occasionally we notice that the home needs more staff to attend to residents needs. Also, rooms and bathrooms could be cleaned better, and more care taken with laundry eg. stains still on clothes and wrong clothes left in the room. Also upsetting to see relatives
with food on them and clothes.
We are happy with nearly all the staff and their caring ways, and if we have concerns, they are mostly, dealt with.

Reply from Helen Chermside, Customer Service Executive at Larkhill Hall

Thank you for taking the time to review Larkhill Hall. Ideal Carehomes appreciates all feedback about our homes and we have been in contact with the Home Manager to discuss the points you have raised to ensure they are resolved fully. Our home manager is always available to discuss any concerns which may arise, whenever you visit the home and she will be in contact with you directly. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Patricia O (Daughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous care home. My father has been a resident for 18 months and the care and attention he gets from the careers and general staff is second to none. The standard of cleanliness is high and the cleaning staff are a delight! In fact all the staff should be praised from the warm welcome you
receive at reception to the handyman/gardener. They all make my dad feel wanted and cared for. It really is a pleasure to visit. The nursing home does it's best to keep days interesting for residents by organising visits to the residents by external artists to days out. Well done Larkhill Hall.

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Review from Patricia B (Niece of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. Staff are lovely to people who live there and always have time for them. They show care and comfort if needed.

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Review from Patricia K (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More staff are needed on the floor, still same amount of staff on duty now as when dad first arrived here and the floor was not full!
Dad does not get shaved daily, I nearly always do it and he looks very dishevelled.
All staff are very helpful when you ask them something, but some areas are lacking

Reply from Helen Chermside, Customer Service Executive at Larkhill Hall

Thank you for taking the time to review Larkhill Hall. Ideal Carehomes appreciates all feedback about our homes and we have been in contact with the Home Manager to discuss the point you have raised to ensure it is resolved fully. She operates an open door policy and is always available to discuss any concerns which may arise, whenever you visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Carol (Daughter of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Larkhill for the past two weeks, we are surprised at how well and quickly she has settled in and didn't expect it really pleased with the facilities, staff, rooms etc. So far so good.

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Review from Eva (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her moving to Larkhill Hall my mum has thrived and looks better and has settled well due to the excellent care and stimulation provided by all the staff at Larkhill.

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Review from Amy E (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home it is beautiful all the staff are friendly and mum is very happy there. But since mum went in in March 2015 her clothes and some belongings have gone missing even though we paid £25 to have them tagged, we have replaced them and mum got more for her birthday of relatives once they
go to the laundry we don't see them again, Its a shame. Sometimes when I go out she is not dressed properly and she can't dress herself, we are not happy about that.

Reply from Helen Chermside, Customer Service Executive at Larkhill Hall

Thank you for taking the time to review Larkhill Hall. We are pleased to hear that your mother is happy and you find our staff friendly. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. The team at Larkhill Hall will be in contact with you directly to ensure they are resolved fully. We apologise that your experience has not met the high standards we set for ourselves on this occasion. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from L L (Relative of Resident) assisted by family/friend published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and attentive to residents needs, the care home always appears well staffed with more than adequate carer/resident ratio. I feel comfortable with approaching staff with queries/problems, which if have occurred have been dealt with swiftly and concluded successfully. My mother
appears to enjoy living there and thankfully, never complains about anything to us, which may lead us to question her care. I have on occasion witnessed staff having to deal with difficult scenarios and feel that these were addressed in an appropriate and empathetic way. It goes without saying that the lady from front of house is a wonderful, welcoming member of the team and always willing to help - great work from everyone, thanks.

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Review from A M (Daughter of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful.
Accommodation is first class.
Cleanliness also first class.
Management very approachable.
Receptionist is very welcoming, friendly and helpful.
More night staff required on middle floor.
I feel the range of activities could be improved.

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Review from P M & F R (Sister of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have always found Larkhill Hall clean and warm and the staff very pleasant and helpful. The residents always seem happy and content.

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Review from Sharon M (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over all very pleased with all staff who are lovely. The lady in reception is always welcoming and always willing to help. Nothing is ever too much of a hassle and goes out of their way to accommodate us in any way possible.

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Review from Steve R (Son of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has mixed dementia / Alzheimer's and became a resident at Larkhill Hall in early November 2015. The home is excellent, very modern, well kept and always spotless. There seems to be plenty of activities and entertainment provided and the staff interact well with the residents. The Christmas party
and new year's eve entertainment were great.


It's early days and mum is still settling in but she seems more content on each visit. Communication by the home on any issues is also excellent and, when visiting, the staff have kept us well informed on how she's been. All staff at Larkhill seem very caring, professional, always friendly and upbeat every time I visit.


I feel that my mum is safe in Larkhill Hall, is well looked after and that for her, it is the next best place to being in her own home. It's a pleasure to visit mum there and I don't think we could have found a better home for her. This is how all care homes should be and, based on the relatively short time my mum has been there, I can't recommend it highly enough.


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Review from Andrew M (Relative of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady on reception is always helpful and approachable.

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Review from Jacqui S (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Larkhill Hall in June 2015. The staff made her feel very welcome and have continued to do so. Her room is warm and cosy and spotlessly clean, as is the whole care home. I would strongly recommend this home and have done so.

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Review from Keith Y (Son of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very good, comfortable and warm. They are very attentive to all her needs. Staff and reception are obliging and helpful. The residents are happy with the care they obviously like.

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Review from Amelia A (Regular Volunteer) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been coming to Harkhill for about seven months giving holey communion to residents. The first person I met at the home was time was the receptionist, I felt really welcomed by her and felt her warmth and hospitality right away. I feel the residents are well looked after by all the staff. Who
are all friendly and attend to the residents well.

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Review from Sasha M (Granddaughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seeing a family member struggling without no longer being able to use a phone made nan really upset. The staff are so reassuring and allow us at anytime to call and speak to nan, as sometimes hearing my voice calms her down. They will call me if they cannot settle her down of a night. We are so grateful
for this, as it makes our night calmer and can sleep knowing nanna is content. Great place. Fantastic and empathic staff.

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Current Review Score: 8.8 (8.785)

Overview of Review Score

The Review Score of 8.8 (8.785) out of 10 for Larkhill Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.379 for Larkhill Hall is calculated as follows: ( (57 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.379

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.406 Points relating to the number of positive Reviews for Larkhill Hall is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 8 Positive Reviews ÷ 13.2 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (3)

Lisa

Lisa Casey

Job Title: Home Manager

Joined: 2024

As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked for HC-One since 2003, Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Lisa remarked:


“I want to make a difference to people’s lives. My favourite thing about being a Home Manager is enriching the lives of our residents and working with a team with the same vision.”


Lisa has also achieved much outside of work, with her proudest achievement being raising her daughter. Outside of work, she loves spending time with her family.


Nicola

Nicola Brooker

Job Title: Front of House Manager

Joined: 2021

Nicola is the Front of House manager at Larkhill Hall.


Linda

Linda Laird

Job Title: Activities Coordinator

Joined: 2024

Linda plans lots of exciting activities for our residents.