Review from D S (Brother of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience

I would like to point out the exemplary care of the day nurses and care assistants for my brother. They always listened to our concerns and we felt we could ask them anything concerning my brother's care. It was a very traumatic and stressful period for us as a family. However, the staff did everything

they could to help us get through this hard time. We are in awe of the staff and their commitment to care. the kitchen staff were lovely providing us with refreshments which we were very grateful for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter-in-law of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident at Water Mill House Care Home since December 2022. She is very happy at the care home as she enjoys all the activities planned each week. The staff are all lovely, very kind and caring towards her. Previously she lived alone in a flat and had carers visiting daily.

However, at the care home, she has made new friends and enjoys all the activities but still gets the 24-hour care she needs. Her family are all delighted that we chose this home

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda C (Wife of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience

Of all the care homes in the local vicinity, Water Mill House is certainly the best, it's more like a hotel. The staff are friendly and caring, carrying out their duties in an excellent manner, despite complaints sometimes that their alarm isn't answered immediately. I explained to my husband that he

isn't being ignored - just that they are seeing to other residents. He is very happy and content in his surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel M (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

I've written a review before on Water Mill House care home when my father first went in there. Sadly my 97-year-old dad passed away on April 10th, after contracting a chest infection, he was emphatic he did want to go to Watford Hospital after previously being left on a trolley for 9 hours!
His passing

a week later was peaceful, pain-free and dignified. The staff were awesome, so caring, kind and gentle. He passed away in a comfortable bed in a safe and secure and loving environment. I cannot praise and thank the staff and management of Water Mill House enough, it's a truly caring family atmosphere which I highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Partner of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

My wife is currently at Water Mill House for respite care. The care she has received thus far from the staff is outstanding. Upon the first time meeting with management, I was comforted by the fact that my wife will be well cared for. I have since developed a great relationship with the staff and management

and know that any problems that may arise will be dealt with effectively and with my wife’s best interest at heart. Thank you to the Water Mill House team for your fantastic work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert C (Respite Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience

I have been placed here by the NHS as a respite after a serious leg operation. I really can't thank all the staff enough for all the help and care I received during a very difficult time in my life. What better accolade can I give them than saying should the time ever come when I need care, I would

put this home at the top of the list.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gaye B (Daughter-in-law of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience

All the staff at Water Mill House Care Home go above and beyond to make the residents feel at home and cared for. Their patience and kindness was so touching, the respect and tenderness shown was heartwarming. The building is well maintained, decorated to a high standard and feels more like a lovely

country hotel. The food is exceptional, my mother-in-law was a very good cook and fussy about her food but could only compliment the staff for the wonderful meals. The staff were also happy to adjust meals or provide an alternative if the resident preferred. As a relative, it was such a relief and so much easier leaving her somewhere that I know was safe, comfortable and welcoming and that she couldn't be better looked after. The staff were also very kind and supportive to me and the other members of our family. There is always someone to talk to who would be happy to help or explain anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne F (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

My husband has Alzheimer's disease, which is progressively worsening. He has been in Water Mill House for two months, during which time he has settled in far quicker than I anticipated. I think the whole process was harder for me to adjust to than it was for him. I visit frequently and am always welcomed

by both staff and residents alike. I am extremely satisfied with the care my husband is receiving in a harmonious environment where he is treated with dignity and respect. I am regularly updated as to his progress and the staff genuinely care and take the trouble to really get to know the residents and the complexity of their needs. It was a decision not lightly undertaken, but definitely the right one for him. Thank you to everyone at Water Mill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen G (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience

From the moment I arrived for my first tour of the home, I was greeted with such warmth and understanding. The employees are amazing, compassionate and nothing is too much trouble. Without a doubt, this is as a result of exemplary leadership where clearly, employees are respected and respectful in return.

The continuity of employees is proof of this. Seeing and interacting regularly with the same faces is so important for both residents and family members. The surroundings and facilities are fabulous, cleanliness superb and I feel at peace in the knowledge my dad is being very well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter-in-law of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

I am delighted by the care and support provided to my relative. The range of activities, the upkeep and the general attitude of all staff are excellent, and as a distant relative (geographically), I always have the utmost confidence that she is being cared for in all respects.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean M (Husband of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

Losing your husband to dementia is cruel and changes your life and your family's lives forever.
You cope at home with regular supplementary care and companions for a long while but sadly there comes a time when your loved one becomes unsafe. He lost all sense of time and wandered during the night and

in our case removed his catheter on a regular basis - alarming.
We found The Watermill Care Home in Hemel Hempstead!
Our lives changed - especially and most importantly for my husband. It took a few weeks for him to settle as the staff said it would but now he believes he is home. Always pleased to see me and has put on weight with the lovely freshly cooked food - all served in a lovely airy restaurant with tablecloths, laid out cutlery, napkins and glassware with waitress service
I don't believe that Watermill has the best administration (they take a while to answer their phones) but for me the care, kindness shown to all residents and to be treated with dignity is all that matters.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail R (Wife of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience

I have found the facilities to be pleasant, cheerful and clean and tidy in all areas. All the staff are cheerful and helpful to visitors and family members. The care staff and nurses all take an interest in my husband and are exceptionally friendly and caring when looking after him.

Reply from Victoria Forsythe, Home Manager at Water Mill House Care Home

Thank you, Gail, for your very kind words. Team Watermill thrive on delivering the highest standards of care to our cherished residents within a supportive and caring atmosphere for their wider family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole W (Daughter-in-law of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience

My mother-in-law initially went into Water Mill House as a respite resident. After 2 months she became a full-time residential client. The home offers a warm, safe and caring environment to live in. There are so many different activities on offer and a wonderful bistro where residents can gather to

chat and enjoy coffee and cakes offering a sense of normality. Birthdays are celebrated and national events are honoured. The Queen's Jubilee was a great example with a street party for residents and their families with flags and bunting galore around the home and gardens. The clients are at the absolute centre of the care, from the reception staff, through to carers and nurses and the behind the scene cooks, cleaners and laundry folk who all play an equal part in delivering the care we all hope for when we make the decision to hand the responsibility of our loved ones care over to someone else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Husband of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience

My dear wife who suffered from vascular dementia entered the home for a two-week respite period. Sadly, the dementia was too rapidly progressed and she passed away just prior to her return home date. Her time spent there was really enjoyable and a comfort to her family that the care and compassion she

received were excellent. Prior to my wife's passing, immediate family members spent the last few days and nights with her and once again the support, care and attentiveness to the needs of the family excelled. On reflection, it's a pity my wife did not enter the home at an earlier date and enjoy the full facilities on offer. My family have no hesitation in recommending such a lovely home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy H (Granddaughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience

My grandmother had respite care at Water Mill house. She was like a different person by the end of her stay. She had her hair done, went out for lunch, nails done and socialised more than she had in the last year at home. We definitely recommend Water Mill House Care Home. The staff are wonderful, so

caring and accommodating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara B (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Water Mill House Care Home for 5 years. I submitted a review later that year thanking the staff for looking after her so well. 5 years later I can only repeat my initial thoughts but with even more admiration about how the residents were cared for during the pandemic.

My mother has dementia but says she feels safe and happy. She says the staff are very kind and nothing is too much trouble. I am kept informed of any issues with my mother's health and as a retired nurse have every confidence that she is being looked after. I visit at different times of the day and find the same friendly welcome from everybody who is working in the home. Water Mill House Care Home is very well run, has a wonderful, caring staff and is beautifully maintained with excellent facilities and activities for the residents. My family and I would like to say thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy B (Son-in-law of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

Water Mill House has an outstanding team of staff. Everyone, including the carers, cooks, handyman, coffee shop staff, receptionist and the manager has a genuine caring attitude and seems to know each of the residents individually and what they like.
The facilities are also excellent, with a coffee

shop, cinema room, outdoor areas and gardens and good parking for visitors.
Choosing a care home for a relative is a difficult decision and one that is so important to get right. We are very pleased with our choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray W (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

We chose Water Mill House for my mum as the main area downstairs is for assisted living. This has allowed her independence and ability to have a small garden outside and still be safe and well cared for.
After her initial settling-in period (at the end of the pandemic which made things tough), Mum

has found her place and has made friends too. She loves her small garden and the larger area outside she can walk in. She takes part in most activities too.
The staff are caring and communicate well with us generally. They know us now and we are always made to feel welcome. The care quality is good and staff seem to be genuinely interested in the residents and making them feel included.
I feel our choice of home for Mum has been a positive one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie D (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

Staff or receptionists are always happy and willing to help and give advice when necessary.
The medical team that I have had dealings with have always been accommodating and very caring towards my father.
Whenever I call to receive an update, the staff are very willing to speak to me and take the

time to explain my father’s treatment and care requirements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Friend of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience

My friend has no major complaints at present but I have noticed a few areas on which I would like to comment.
Staff in the main they are great, friendly, caring, gentle and mostly very good at their job, however, I have noticed that maybe some of them need a bit more training. I took a couple of items

in to make my friend more comfortable - a V pillow to prevent him from sliding across the bed but it’s unused as none of the carers knew which way up it should go. Also, a non-slip place mat as I’d watched him chase a pudding bowl around his table but apparently it doesn’t work? Both of these are Occupational Therapist recommended and I’ve seen them used, in the home environment, successfully by carers.
Also, I’ve noticed that the help buttons can go unanswered for a long time - not good if help is needed quickly!
I understand that you are now fully staffed and not relying on agency people. Consistency of Carers is very important!
Food - the jelly is lacking flavour!

Reply from Victoria Forsythe, Home Manager at Water Mill House Care Home

Thank you for taking the time to leave a review. We were so saddened to read your thoughts and would urge you to come and speak to us about how you feel. We have ensured that our staffing levels are maintained to meet the complex needs of our residents and are pleased to have welcomed some new permanent team members recently. All new team members complete thorough training and we are now embedding best practices with them. Please be assured we remain committed to ensuring quality care is provided to our treasured residents at all times and we, as a team, continue to do all we can to ensure our residents remain happy, engaged, and fully supported.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Water Mill House Care Home

Care Provided by Water Mill House Care Home

Good to Know

Funding & Fees Guide for Water Mill House Care Home

Facilities