Review from M D (Respite Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience

I was very pleased to spend two weeks at the Water Mill House Care Home. I was made very welcome by all the staff who were friendly and very helpful. The rooms are spacious. clean and comfortable with excellent bathroom facilities. Having one's own toilet and television was a bonus. The food was generally

very good, especially the hearty breakfasts. I spent two very comfortable weeks on a lovely soft mattress. Good tea and coffee plus homemade cakes.
Highly recommend.

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Review from P D (Day Care) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience

I visited as a daycare resident. I get a bit lonely at home all day on my own. I was very surprised at how much I enjoyed my day I had my hair done by the stylist. I then had a beautiful lunch. We played a competitive game of bingo and then I had a really relaxing foot reflexology session. Great package

and well worth the money. I have now booked in for fortnightly daycare.

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Review from Lynn L (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother described the care at Water Mill House Care Home as "excellent" and felt that the staff did their absolute best at all times. She was made to feel very welcome and staff went out of their way to provide everything she needed during her week of respite care.

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Review from Helen G (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident at Water Mill for nearly 5 years and I cannot thank and praise the staff here more for their care, support and love that they provide for not just Mum but for all the family! Dignity is paramount to the ethos of Water Mill and they make every endeavour to ensure that each and

every resident is cared for in the way they deserve!
The bistro is a definite bonus too, and serves delicious lattes, which makes visiting feel like you have gone out, even though you are still in the building.
Thank you to all the team.

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Review from Sue C (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience

My mother spent the last few weeks of her life on the dementia floor at Watermill House. The family were in and out of the house a lot during these weeks including in the evenings and overnight and saw a lot of the care being given to all the residents. We were very impressed by the kindness and respect

with which all the residents were treated, despite there sometimes being some quite challenging behaviours. We felt that the home was run by people who really cared about providing a safe and compassionate environment. My mother enjoyed all the activities provided when she was well and we felt that the way she (and we) were cared for at the end of her life was excellent. We are very grateful to all the staff that we can look back on this difficult time with the comfort of knowing that Mum was in the right place and with the right people around her.

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Review from R S (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience

We found the review meeting for my mum a very positive experience. The care home were able to talk about how they felt Mum was doing and made suggestions as to some additional activities which would benefit her - these will be added to her care plan. My brother and I were also encouraged to offer our

views on Mum's progress and current position. We felt listened to and that we would be consulted if any major changes became necessary.

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Review from J S (Wife of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience

My husband a dementia patient (vascular) was diagnosed in 2017. He led a good life at home until 30/03/23 when he had to T.I.A's and lost the use of his arms and hands. The staff and management team have looked after my husband with kindness, dignity and humour these last five months. He was in hospital

for two months. He is able to communicate with these lovely people because he has got to know and memorise their faces.

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Review from D S (Brother of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience

I would like to point out the exemplary care of the day nurses and care assistants for my brother. They always listened to our concerns and we felt we could ask them anything concerning my brother's care. It was a very traumatic and stressful period for us as a family. However, the staff did everything

they could to help us get through this hard time. We are in awe of the staff and their commitment to care. the kitchen staff were lovely providing us with refreshments which we were very grateful for.

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Review from J M (Daughter-in-law of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident at Water Mill House Care Home since December 2022. She is very happy at the care home as she enjoys all the activities planned each week. The staff are all lovely, very kind and caring towards her. Previously she lived alone in a flat and had carers visiting daily.

However, at the care home, she has made new friends and enjoys all the activities but still gets the 24-hour care she needs. Her family are all delighted that we chose this home

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Review from Brenda C (Wife of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience

Of all the care homes in the local vicinity, Water Mill House is certainly the best, it's more like a hotel. The staff are friendly and caring, carrying out their duties in an excellent manner, despite complaints sometimes that their alarm isn't answered immediately. I explained to my husband that he

isn't being ignored - just that they are seeing to other residents. He is very happy and content in his surroundings.

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Review from Nigel M (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

I've written a review before on Water Mill House care home when my father first went in there. Sadly my 97-year-old dad passed away on April 10th, after contracting a chest infection, he was emphatic he did want to go to Watford Hospital after previously being left on a trolley for 9 hours!
His passing

a week later was peaceful, pain-free and dignified. The staff were awesome, so caring, kind and gentle. He passed away in a comfortable bed in a safe and secure and loving environment. I cannot praise and thank the staff and management of Water Mill House enough, it's a truly caring family atmosphere which I highly recommend.

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Review from A M (Partner of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

My wife is currently at Water Mill House for respite care. The care she has received thus far from the staff is outstanding. Upon the first time meeting with management, I was comforted by the fact that my wife will be well cared for. I have since developed a great relationship with the staff and management

and know that any problems that may arise will be dealt with effectively and with my wife’s best interest at heart. Thank you to the Water Mill House team for your fantastic work.

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Review from Robert C (Respite Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience

I have been placed here by the NHS as a respite after a serious leg operation. I really can't thank all the staff enough for all the help and care I received during a very difficult time in my life. What better accolade can I give them than saying should the time ever come when I need care, I would

put this home at the top of the list.

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Review from Gaye B (Daughter-in-law of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience

All the staff at Water Mill House Care Home go above and beyond to make the residents feel at home and cared for. Their patience and kindness was so touching, the respect and tenderness shown was heartwarming. The building is well maintained, decorated to a high standard and feels more like a lovely

country hotel. The food is exceptional, my mother-in-law was a very good cook and fussy about her food but could only compliment the staff for the wonderful meals. The staff were also happy to adjust meals or provide an alternative if the resident preferred. As a relative, it was such a relief and so much easier leaving her somewhere that I know was safe, comfortable and welcoming and that she couldn't be better looked after. The staff were also very kind and supportive to me and the other members of our family. There is always someone to talk to who would be happy to help or explain anything.

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Review from Suzanne F (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

My husband has Alzheimer's disease, which is progressively worsening. He has been in Water Mill House for two months, during which time he has settled in far quicker than I anticipated. I think the whole process was harder for me to adjust to than it was for him. I visit frequently and am always welcomed

by both staff and residents alike. I am extremely satisfied with the care my husband is receiving in a harmonious environment where he is treated with dignity and respect. I am regularly updated as to his progress and the staff genuinely care and take the trouble to really get to know the residents and the complexity of their needs. It was a decision not lightly undertaken, but definitely the right one for him. Thank you to everyone at Water Mill House.

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Review from Karen G (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience

From the moment I arrived for my first tour of the home, I was greeted with such warmth and understanding. The employees are amazing, compassionate and nothing is too much trouble. Without a doubt, this is as a result of exemplary leadership where clearly, employees are respected and respectful in return.

The continuity of employees is proof of this. Seeing and interacting regularly with the same faces is so important for both residents and family members. The surroundings and facilities are fabulous, cleanliness superb and I feel at peace in the knowledge my dad is being very well cared for.

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Review from D B (Daughter-in-law of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

I am delighted by the care and support provided to my relative. The range of activities, the upkeep and the general attitude of all staff are excellent, and as a distant relative (geographically), I always have the utmost confidence that she is being cared for in all respects.

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Review from Jean M (Husband of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

Losing your husband to dementia is cruel and changes your life and your family's lives forever.
You cope at home with regular supplementary care and companions for a long while but sadly there comes a time when your loved one becomes unsafe. He lost all sense of time and wandered during the night and

in our case removed his catheter on a regular basis - alarming.
We found The Watermill Care Home in Hemel Hempstead!
Our lives changed - especially and most importantly for my husband. It took a few weeks for him to settle as the staff said it would but now he believes he is home. Always pleased to see me and has put on weight with the lovely freshly cooked food - all served in a lovely airy restaurant with tablecloths, laid out cutlery, napkins and glassware with waitress service
I don't believe that Watermill has the best administration (they take a while to answer their phones) but for me the care, kindness shown to all residents and to be treated with dignity is all that matters.

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Review from Gail R (Wife of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience

I have found the facilities to be pleasant, cheerful and clean and tidy in all areas. All the staff are cheerful and helpful to visitors and family members. The care staff and nurses all take an interest in my husband and are exceptionally friendly and caring when looking after him.

Reply from Victoria Forsythe, Home Manager at Water Mill House Care Home

Thank you, Gail, for your very kind words. Team Watermill thrive on delivering the highest standards of care to our cherished residents within a supportive and caring atmosphere for their wider family and friends.

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Review from Carole W (Daughter-in-law of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience

My mother-in-law initially went into Water Mill House as a respite resident. After 2 months she became a full-time residential client. The home offers a warm, safe and caring environment to live in. There are so many different activities on offer and a wonderful bistro where residents can gather to

chat and enjoy coffee and cakes offering a sense of normality. Birthdays are celebrated and national events are honoured. The Queen's Jubilee was a great example with a street party for residents and their families with flags and bunting galore around the home and gardens. The clients are at the absolute centre of the care, from the reception staff, through to carers and nurses and the behind the scene cooks, cleaners and laundry folk who all play an equal part in delivering the care we all hope for when we make the decision to hand the responsibility of our loved ones care over to someone else.

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Water Mill House Care Home

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