Review from Cynthia W (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

I am most impressed with the home. The staff are excellent, very friendly and helpful. The meals are also excellent with a wide choice at each meal ie, three courses, three times a day.
I particularly like being able to work out in the garden beds outside my room.

Reply from Sue Astill, General Manager at Barchester Woodland View Care Home

Thank you for your kind review. We are so delighted that you are enjoying living with us at Woodland View. We are very proud of the service that our staff provide, including the food - we are always striving for an outstanding experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle M (Friend of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience

I visited the home of our dear friend. A warm welcome was given to us asking if we wished for a drink.
The home has a coffee area where you can sit with your friends. Love the fact that staff interact with residents. One carer stands out from our visit, singing, dancing and generally you can see that

she loves her job. Nice to see management is not afraid to help as management was pushing a resident's wheelchair.
We visited on Burns night, it was a whole team approach - chef, management, activities, carers, nurses.

Reply from Sue Astill, Operations Manager at Barchester Woodland View Care Home

Thank you for your lovely review - we were delighted to welcome you to our Burns Night celebrations. You are very welcome to come back any time to enjoy our activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience

My father has returned to Woodland View for a further period of respite, his last was three months ago. The team were very welcoming, personal and clearly recognised my father from his previous time in their care. I hadn’t visited Woodland View before, as I live in Scotland, but was impressed with the

professionalism and warmth of our reception.

Reply from Sue Astill, Operations Manager at Barchester Woodland View Care Home

Thank you for your review Sarah, we are so pleased that you are happy with the care your father has received at Woodland View. We think that a warm reception and friendly welcome can make our visitors and residents feel very at home here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine W (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience

Food and dietary requirements - diabolical almost inedible on occasions, no choice only yoghurt not in dietary requirements. The laundry comes back grey and expensive items have regularly gone missing.
Stained bedsheets have been placed as clean bedding! Beds not made or bathroom tidied until late

in the day

Reply from Sue Astill, Operations Manager at Barchester Woodland View Care Home

Thank you for your review. We would very much appreciate the opportunity to discuss the issues you have raised - please call us and I would like to meet to discuss this in person.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Friend of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience

I have visited several times and love the atmosphere at Woodland, the activities organiser is fantastic, dancing and singing with the residents. Able to sit in the coffee lounge and have a drink with the person you are visiting.
Nice to see staff smiling and appear happy.
From the reception to the

nurses to the management.

Reply from Sue Astill, Acting General Manager at Barchester Woodland View Care Home

Thank you for your review. The atmosphere at Woodland view is very important to us and a large part of that is down to the activities on offer. We try to provide activities that suit every individual in our home so we are delighted that you have had a great experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip H (Friend of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience

I have visited several times and am really pleased to see for example management in at weekends. The care staff are lovely and always welcoming. Nothing is to much trouble. Would highly recommend

Reply from Sue Astill, Acting General Manager at Barchester Woodland View Care Home

Thank you for your kind review - we are very pleased that you would recommend our home so highly. Our team are very committed to providing the best care possible for all of our residents. We look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan W (Wife of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience

You will never find better care anywhere. The staff are all absolutely wonderful. So caring and helpful.
My husband was well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

I was brought to Woodland View Care Home by my family who thought I was getting low, living in my home, with getting off the bus route as I stopped driving aged 81. The care and kindness here have been very therapeutic. The food, quiet pleasant room and the caring staff have all helped my recovery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience

The care and attention to detail provided can be challenging and demanding but the staff have a lovely cheerful disposition and there is a warmth which shows through to both the residents and their families. There is a supportive environment and always someone who will listen to your concerns or worries.

I felt a sense of care and genuine understanding if you had a worry or something to discuss. The management over the past two years I cannot fault in any way - very hard-working, showing good leadership and pulling the team together.

Need to keep up the good standards of the variety of food presented and make sure this always as good as your Mum's home cooking. Good quality ingredients used to produce healthy and appetising meals, an important part of anyone's day.

Other than the friendliness and professionalism, it has a very homely atmosphere and always fresh smelling.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Sister-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

We have visited now on 5 or 6 occasions and each time have been very impressed by surroundings and staff. This time a member of staff broke off what she was doing to offer tea/coffee and brought it to us. Whilst sitting in the corridor, I was very moved indeed to see the friendliness, gentle kindness

and great patience shown by all the staff to residents.

Reply from Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home

It is lovely but also very important that people see the team doing what they do every day, recognising the care we provide to everyone at Woodland View. As a large and close family orientated team, caring is in our blood and is why we do what we do. Your kind words are very much appreciated and will be fed back to the team. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura L (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

I have been visiting this care home for just under 2 years. My close friend is currently a resident. I have, on every visit, always been greeted with a welcome, kindness and helpfulness. All the staff are ready to speak to us and they are certainly kind, caring and patient with my friend. I am unable

to comment on some of the questions below.

Reply from Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home

Thank you for your positive comments. We form strong relationships with both our residents, their family and friends. We are always ready to answer any questions they may have or indeed any concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle R (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

I moved my dad into Woodland View in December 2015 from another home. From the moment he arrived, he received the most wonderful care. It was all the little extra touches which made it such a special time when we know we could have found it difficult.

As Dad's health deteriorated, it was a comfort

to me to know that he was always shown kindness and respect. He would have been especially pleased that he was always helped to look clean and smart until the end. Thank you.

Reply from Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home

As with all of the residents at Woodland View, we know each and every one of our residents very well. The bond and relationship that formed with your father when he moved to the care home, just grew and grew over time. Your father was adored and your loss was shared by everyone here. He will be sorely missed but held in our memories and hearts with great affection.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M T (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience

Although Carers were very caring, not enough for the number of residents. Late medication admin. Late return and loss of clothing. Continuously had to chase the invoice for monies paid, all within 4 weeks Mum spent at Woodland View for respite following a broken right hip.

Late medication was highlighted

to Care Home Manager. Mum has Parkinsons' so important she receives her Meds on time. Despite this, the times were not adhered to and many days the medication was dispensed late.
On a number of occasions, Mum had to wait more than 15 minutes to be assisted, with it being longer during the night.

Upon leaving the home to go to another on the 18th January, not all her medication were sent, medication list and times not sent and hospital discharge letter was not sent.

Overall, it may look grand upon entering but would suggest looking beyond the entrance, as I did when I was present, day in and day out, during the 4 weeks my Mother was there for respite.

Reply from Juliet Driver, General Manager at Barchester Woodland View Care Home

Thank you for your review. At Woodland View, we pride ourselves on the level of care that we provide and work with our residents and relatives to provide all their needs whilst giving them the best quality of life and care possible. I am very sorry to hear that your experience was not to our usual standard. Please be assured that we are looking into the issues you have raised and will take all necessary actions to remedy any shortfalls we identify.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y H (Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

Our nurses are very dedicated. They say they will do something and it is always finished before they go home after many emails, faxes etc. We have one who shines above all others and deserves an award.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen W (Daughter-in-law of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

We would like to say how wonderful the manager and all staff have been. The care, professionalism and compassion they have shown have made a huge difference to us as a family. Everyone is so welcoming and always has time no matter how busy to say hello, answer queries or explain things better. We couldn't

have found anywhere better for our Dad, Father in Law and Grandad to spend his final days and to know how well cared for he is.

Reply from Jodi Rutherford, Customer Relationship Manager at Barchester Woodland View Care Home

Thank you for your kind comments. We pride ourselves on the level of care that we provide so I am very pleased to hear about your experience with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doris S (Sister of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

My sister, who has Alzheimer's and increasing memory and daily function loss, was agitated and often angry or unhappy when she first came to Woodland View, but she is calmer and happier, more settled now. This is in great part due to the excellent care she is receiving and because she is physically

active, the varied programme of activities provided. The atmosphere is warm, friendly and caring with a great sense of happy relationships and awareness of the need for companionships. I and my family are extremely pleased with the caring staff and excellent provisions to meet all my sister's increasing needs.

Reply from Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home

Thank you for your positive comments and lovely feedback. As with your sister, we form real friendships with all of our residents. That way it increases our ability to identify their moods and needs. This in turns gives us the opportunity to know what will or won't work for them as we try and make their time here as comfortable and enjoyable as possible. We also work very hard to ensure we are there for family and friends as their needs are just as important to us, especially as with yourself living so far away, it's vital you feel reassured that your loved one is receiving the best possible care, are safe and are actually enjoying their time here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna J (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience

Choosing a care home for a loved one is likely to be one of the biggest and most difficult decisions you are likely to make.

What I particularly appreciated about Woodland View was the honesty and integrity of its management team and the caring and compassion of its nurses, carers and support staff;

Who recognise that whilst they may not always get it right first time, they are very happy to work in partnership with residents and their family to do the best they can.

Woodland View offers a beautiful setting; welcoming and extremely clean.

Sadly my father passed away before he was truly able to benefit from the facilities Woodland View has on offer, however, due to the effort of all of the team, his last days were, without doubt, made more peaceful and comfortable than we could have ever imagined.

There are no words to say how grateful my family and I are for the love and kindness shown to dad and our family, my only regret is that dad never came to you sooner. Thank you and keep up the good work!

Reply from Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home

Thank you for your kind reflection on the care your father and your family were given at Woodland View. We work very hard with sensitivity but enthusiasm as a team to make Woodland View a home with real heart and where everyone is cared for to the highest standards and dignity is maintained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience

On the whole, care is very good. At times, when staff holidays etc, things get a bit less, but management try to help out and roll up their sleeves. They all try very hard.

Reply from Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home

Thank you very much for your review. As you note, we all work as a team to cover any unforeseen circumstances. Our ultimate priority is that our residents continue to enjoy the high standards we maintain.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean P (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience

I am generally very happy in the residence. The rooms and common areas are 4* standard. The nursing is excellent. Occasionally some carers do not fully understand my vision is poor and hearing is also poor, but in general, people are very kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y A H (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience

I find the staff supportive, caring and helpful but I do think that there is a shortage of staff at times which impacts on the good service we receive normally.

All the staff work extremely hard and I feel if they were paid more and recognised more for their valuable contribution they make, then

there would not be such a high turnover of staff.

Reply from Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home

Thank you for your review and your very supportive words. All Barchester homes work with a tool which determines the levels required to effectively staff our homes. Unfortunately, as with any other business, at times our operation experiences unplanned sickness. As a team, as you have mentioned, we work very hard to minimise the impact of this on residents. Thank you again for reviewing Woodland View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Barchester Woodland View Care Home

Care Provided by Barchester Woodland View Care Home

Good to Know

Funding & Fees Guide for Barchester Woodland View Care Home

Facilities