Baily House Care Home

Botany Avenue, Mansfield NG18 5QN
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9.7 70 Reviews
  • Baily House Care Home, Mansfield
Baily House Care Home is a modern, purpose built home which offers residential, dementia and respite care as well as palliative and end of life care services.

As well as the team of care assistants the home has a team of cooks, cleaners and maintenance staff to ensure the home is run to a continually high standard.

The home, which has WiFi, also provides residents with their own TV, fridge and telephone point in their bedrooms, and there are seven communal lounges providing other spaces to relax and enjoy spending time in.

The home’s gardens are secure and accessible to residents throughout the year, designed with the specific needs of an older person in mind.

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Care Provided by Baily House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ashley Baird (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Baily House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents vistors are welcome at any time that is convenient for the residents.


  • Parking

  • Plenty of car parking is available on site.


Baily House Care Home Reviews (70)

Total of 70, showing 1-20
9.7

Baily House Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years. Over all time Baily House Care Home has 70 reviews.

Overall Experience

  • 62
  • 5
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Date Published

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Review from Lesley G (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Baily House Care Home for five years. During that time, she was treated with the utmost dignity and the carers loved her as their own. They go above and beyond to ensure the residents in their care are happy and well cared for. My mum was always encouraged to be independent
but nothing was ever too much trouble. There is a range of activities daily to keep them entertained and stimulated. The management team are very approachable and any problems are sorted out quickly. I can't thank them all enough for their love and support when it was most needed. The home is a happy place and always very welcoming, My mum was always very happy at Baily which was a great comfort to us.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to write us such a wonderful review, I am delighted to hear your experience of Baily House as such a positive one, I will pass on your kind words to the team.


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Review from William C (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two years of her life at Baily House Care Home. She was in her 90s and suffering from dementia. She was extremely well looked after and was content and very comfortable enjoying both the company of new friends, the food and the regular activities. The staff were excellent, treating
her with kindness and compassion. I would like to thank all the staff at Baily House for looking after her during the last two years and giving the rest of her family peace of mind that she was safe and happy.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to write us such a lovely review, I am so pleased to hear that you are so happy with the care your lovely mum received and that she enjoyed the food and activities on offer. I will pass your kind words on to our team.


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Review from A P (Wife of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disappointed with the care of my husband during 2 weeks of October 2024. I had high expectations following initial meeting with staff but it didn't follow through. During his time there, he was shaved once, received no haircut despite being there for 3 hairdresser visits and lost most of his personal
possessions, including: dressing gown, slipper, toilet bag, shower gel, toothbrush, toothpaste, sponge, two and a half sets of pyjamas, 3 jumpers, 2 shirts and 2 pair of jeans - these are still missing. The tv and shower didn't work and there was little personal care.There was a complete lack of communication and quite frankly I expected better. The reviews I read were really good, so a lot of people are happy and I know my expectations are high but I think that's what we should have with people we love and it's important to trust those looking after them and for the record,I met 3 staff members during the fortnight who did care and for that I'm so grateful. Thank you.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave a review. I am disappointed to read that your experience of Baily House was not what we as a home pride ourselves in providing to those within our care. We would always encourage and welcome this feedback at the time issues occur, this allows us as a management team to address any concerns and attempt to rectify promptly. I have checked with our housekeeping team who unfortunately were unaware that these items were missing. I have provided them with the list of items and asked them to look for any unlabeled items that may be your husbands and make contact with you to hopefully get these returned. I have checked our maintenance log and can see that the shower was found to be faulty and the tv remote had gone missing on the 5/11/24 and I was pleased to see that these issues were both rectified on the same day. Please accept my apologies and I hope that you will consider us again in the future should your husband require any further respite care


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Review from Sonja V (Daughter-in-law of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We like Baily House because the atmosphere is good, the carers are friendly and patient. It smells nice, the food is good and the residents seem at ease. The rooms are nice and clean and the corridors are long and spacious so residents who are mobile can have a walk around.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to leave us a review, I will pass on your kind comments to the team.


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Review from Joanne S (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Baily House for over a year now. He has end-of-life Dementia. The staff at Baily House have loved my ad, they've wrapped him and my family with care and compassion. They're angels and if you need a care home for a loved one, they should be your number one choice.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for your lovely review. I am delighted to hear that you have been so happy with the care that your Dad and you as a family have received. Thank you for trusting us to care for your wonderful Dad.


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Review from A S (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Baily House for the last 3 years. He is very settled and happy. The staff are very caring and thoughtful of residents' needs. Dad treats it as his home, he likes the food and someone always to pop in and have a talk or game of cards. They have lots of entertainment for the residents
and they are taken out for meals and shopping.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to leave us such a lovely review. I will pass on your kind words to the team and I am pleased that you are happy with the care your Dad receives at Baily House.


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Review from C H (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into this care home on respite for a short time and was going to stay there long term as she was so happy and settled there she was kept lovely and clean. You couldn't wish for better staff they entertained her and she was well looked after I could rest because I knew my mum was happy she thought
she was on her holiday I would highly recommend this care home.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your wonderful review and for the privilege of caring for your lovely Mum in the time that she was with us. It's lovely to hear that she was so happy that she felt it was like being on a holiday.


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Review from H C (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a difficult hospital experience but from the moment the assessment team came to visit at the hospital we as a family began to feel reassured things were going to get better for our mum.
The day before Mum moved in, we had been welcomed to pop in to get her room ready, the staff couldn't have
been more helpful.
When Mum moved in, she was welcomed by staff and other residents.
Mum engaged almost from the start of her stay, taking part in the activities. Both she and the family were very happy.
The staff were chatty and encouraging, helpful and understanding. All very much appreciated, thank you so much.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to write this review. I am delighted to hear that you have had such a positive experience and that the team were so welcoming and that she has enjoyed the activities on offer at the home. I will use your feedback in our staff meeting to ensure the whole team know the impact they made on your Mum and yourself.


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Review from J W (Friend of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived, the staff were amazing. They came to the car with a wheelchair to help bring my relative in for emergency respite. Once we were told where she would be and shown to the room all the staff made her very welcome and introduced themselves. They brought a hot drink and biscuits
and put her at ease straight away in what was an alien environment. The home is spotlessly clean rooms are beautiful and everything there is to make the transition from home a little less scary. The improvement in her in a few days is down to the excellent care provided.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to leave us such a lovely review. I am delighted to see that your relative is continuing to thrive since moving into the home.


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Review from James S (Nephew of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over a week ago a family member of mine came to Baily House, and I have been nothing but impressed since. From the start the service has been amazing. The managers were rapid in admitting her, they were very professional and understood our reasons for her to come into the home. The room was beautiful
and well presented, the home is always clean and smells beautiful. The carers do wonders with her, she hadn't been eating, socialising or walking now she's doing it all. I'm so glad we moved her here and so nice to see her being back to herself. All the teams deserve recognition for how outstanding the home and the service is. Well done and a massive thank you to you all.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave such a wonderful review. I am pleased to hear that you have found our home to be so clean and the care your relative has received. I will pass on your comments to the whole team.


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Review from Helen S (Niece of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty moved into Baily House over a week ago, we've seen a massive improvement in her health, her mental wellbeing and general day-to-day self. Prior to her coming she was not doing good at all. Now she's socialising, walking around and eating well. The carers and management go above and beyond not
only with my aunty but with all the residents.The home really cares and stands by its core values.The residents are the epicentre of all they do. My aunty has said how amazing not only the care team are but also the kitchen staff providing delicious food, the domestic staff keeping the home beautiful and clean and smelling nice and the maintenance team are really helpful. I would also like to add how amazing and fast the manager and another particular member of staff were in getting in her to the home, from the first call to admission. They were really understanding helpful, compassionate, caring, Professional and understanding. We were really impressed and I would absolutely recommend to family and friends.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for writing such a kind and comprehensive review. I am so pleased that we were able to help your aunty and yourselves when you needed us in your time of need. Thank you for your lovely comments regarding the various staff teams, I will be sure to pass this feedback on to the staff.


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Review from J C (Husband of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very confident and helpful from arriving to leaving. They are helpful about my wife's condition needs and state of health. The home is always welcoming, warm and clean. The staff are always pleased to give you updates and have time to talk to you.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave a review, I am pleased to hear that your experience of visiting the home has been such a pleasant one.


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Review from Sue W (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 6 months, as a family, we have been thoroughly satisfied with the care provided in Baily House. We have been kept informed regularly when he has been unwell and of any medical needs or interventions he has needed. They have taken care of him so well and with compassion. Basically, if he
needs them they are there for him. They accompanied him to the hospital when we were unable.
He has lots of stimulation in the home too. A varied activity programme means he is doing something different on a regular basis and he does far more now than when he lived at home on his own. This is reflected in our phone conversations. He always has something to say. He attends the choir on a weekly basis and absolutely loves it.
I would recommend Bailey House without any hesitation. My dad's quality of life has improved so much. Thank you Bailey House.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave us such a lovely review, I am so pleased to hear that your experience of Baily House has been such a positive one and that your lovely dad is so happy living here with us, especially since he loves joining in with the activities.


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Review from Ian W (Son of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years of caring for our mum at home, we had to face facts and find a care home for her own wellbeing. Mum moved into Baily House Care Home and has enjoyed every minute of it, The family was very worried about the move but Mum took it all in her stride, settled in and started to engage again
with her newfound companions and staff. The home, the care, and the food are exceptional this is because of the ever-caring and engaging staff at Baily House.
Mum celebrated her 90th birthday at Baily House and everyone contributed to making this a very special day. The home provides many activities thus helping to keep the residents active and even having days out which I know everyone really enjoys. These are placed on the social media page for the family of residents to see.
Mum suffers from dementia but I can honestly say that she enjoys the attention and activities she receives and the family appreciate that she is in a safe and happy place. Thank you Baily House.

Reply from Ashley Baird, Home Manager at Baily House Care Home

I am delighted to read such a wonderful review, thank you so much for taking the time to share your experience of Baily House, I will feed back your kind words to the staff. It is a pleasure to care for your mum, thank you for allowing us the privilege.


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Review from Dulcie T (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Baily House for the past ten months. She is settled and happy and is treated with great care and respect by all the staff.
I am very impressed with the range of activities the residents are able to get involved with if they choose to do so. Not just the usual singers etc
but innovative things like a day at the seaside (in-house), exercise classes and reminiscing sessions.
The rooms are bright and modern, kept spotlessly clean and include a small double bed, fridge and wet room.
The meals are freshly prepared and offer a wide range of options. My mum is a very picky eater and I know the staff are trying to encourage her to eat as much as she can.
I’m so pleased my mum has settled at Baily and am confident they have her best interests at heart.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to leave us such a wonderful review. It is our pleasure to care for your mum and I am happy to hear that your experience of Baily House has been such a positive one.


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Review from Jaki L (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn’t have been better, my mum loved the sense of fun in the team which brought light to her days. The food was outstanding. Room warm and comfortable and the facilities well thought out.
Mum would like to come back when she can be in an area with other residents she could mix with and
build a connection with. This is an accolade indeed as she has been in respite in two other homes over the last year or so and this is the one she rates and would like to be in.
Well done team, I would highly recommend.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your lovely review; we are so pleased to hear that your wonderful Mum enjoyed her respite with us, and we hope that when we have an appropriate room for her that she will return. I will pass on your kind words to the team.


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Review from Laura S (Friend of Resident) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for a lady for many years, she moved into this incredible home. Before Baily House, she was extremely anxious about most aspects of life and had a genuine phobia of leaving the house. Now she is in Baily, she is interacting with other residents and staff, including herself in activities,
which involved recently even going to the pub for dinner. She is absolutely thriving in this environment, and it is so wonderful to see her living her life to the fullest. I love seeing photos of her looking so happy. This home has truly turned her life around.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave us such a kind review. It is great to hear such lovely comments about how our home has made a difference to the life of your friend.


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Review from Jayne B (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in Baily House since September 2020. She is extremely well looked after in terms of her physical, emotional and care needs. Nothing is too much trouble for the staff, who are all very loving and dedicated to looking after all the residents.
The home provides a wide variety of activities
and outings and celebrates all festivities throughout the year, wherever possible, involving residents' families.
A wonderful home which I would happily recommend.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave us such a lovely review, Jayne; thank you for trusting us to look after your wonderful Mum. I will pass on your kind words to the staff.


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Review from Sandra L (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a wonderful home. My mother always looks happy and well cared for. Keep me informed of any medical issues and have the doctor out when needed. Have lots of activities to do and keep the residents happy - colouring, jigsaws, making things, painting, bingo, sweets trolley, film days, hairdresser,
nails done. Outside there are gardens, an aviary and fish. Plenty of staff. Food always looks wonderful and is made on-site, even making birthday cakes. Just a wonderful home I would be pleased to go in myself.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for your kind review and for allowing us the pleasure of caring for your wonderful mother. I will pass on your words to the staff.


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Review from Pam P (Wife of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my last review, my lovely husband has moved permanently into Baily House as his condition deteriorated. At the beginning, he could be difficult to handle. This was mainly due to water infections which were never completely cleared up. Every time the staff noticed his change in behaviour they were
alert and contacted the doctor who repeatedly sent him to Hospital. Antibiotics weren't strong enough or prescribed for long enough and in the end I nearly lost him to sepsis. All through this awful time the staff were diligent and insistent that he needed treatment and I hate to imagine what would have happened without them. I can't begin to express my gratitude. My mother, also at Baily House, is struggling with a chest infection and was about to be given yet more antibiotics. The fantastic carer contacted the doctor and alternative methods are being tried. All the staff there treat residents as they would family. My husband and Mum are so content and my mind is at rest. Thank you.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for the lovely review Pam, and for trusting us enough to care for both your lovely husband and your Mum. I will pass on your kind words to the staff.


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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Baily House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Baily House Care Home is calculated as follows: ( (141 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 177 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baily House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (10)

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Meet the Team (4)

Ashley

Ashley Baird

Job Title: Home Manager

I feel that here at Baily House we put emphasis on each resident as an individual, promoting their choices and enabling them to maintain links with the wider community. There is a wide activities programme and all staff work together to encourage people to continue their long-term hobbies and take up new ones.


I believe the only way to achieve the very best care, is to have a well-trained and dedicated staff team, all of whom possess all the core values and beliefs that I and the company feel are essential to be a part of the Baily House Care Home. This is achievable through robust recruitment processes and by providing up-to-date, relevant training programmes. I enjoy working together to provide the most homely and best care experience for your loved ones.


Katie

Katie Cartledge

Job Title: Deputy Manager

As one of the Deputy Managers at Baily House, my role is to ensure that residents and staff are supported at all times.


The management team are available seven days a week to ensure that there is always someone available to help.


Part of my role includes ensuring that all staff are highly trained. I strive to include exciting and innovative training for all staff to ensure that the residents living at Baily House receive exceptional care.


Gaynor

Gaynor Hallam

Job Title: Deputy Manager

Joined: 2014

I have worked at Baily House since we opened. I was part of the team that commissioned the opening of the home.


My responsibilities include supporting the Home Manager with the safe running of the home and ensuring that I am available to residents, staff and families to support them whenever needed.


Helen

Helen Curzon

Job Title: Chaplain

Being Chaplain for Baily House means I play a part in ensuring the lives of our residents are both fulfilling and purposeful, which gives me a huge amount of enjoyment and satisfaction.


As Chaplain I have an opportunity not only to share in a person’s faith or spiritual needs but to support them with their emotional, physical and practical needs and support their families too. My role gives a voice to those who may not otherwise be heard, ensuring equality, dignity, purpose and respect are promoted for everyone in a just and equal manner and without exception.


Frequently Asked Questions about Baily House Care Home

What types of Care is Baily House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Baily House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Baily House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Baily House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Baily House Care Home to the centre of Mansfield?

0.5 mile(s) as the crow flies, distance by road may be significantly further.