Baily House Care Home

Botany Avenue, Mansfield NG18 5QN
Submit a Review
9.7 70 Reviews
  • Baily House Care Home, Mansfield
Baily House Care Home is a modern, purpose built home which offers residential, dementia and respite care as well as palliative and end of life care services.

As well as the team of care assistants the home has a team of cooks, cleaners and maintenance staff to ensure the home is run to a continually high standard.

The home, which has WiFi, also provides residents with their own TV, fridge and telephone point in their bedrooms, and there are seven communal lounges providing other spaces to relax and enjoy spending time in.

The home’s gardens are secure and accessible to residents throughout the year, designed with the specific needs of an older person in mind.

Show Baily House Care Home on the Map

Care Provided by Baily House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ashley Baird (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Baily House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents vistors are welcome at any time that is convenient for the residents.


  • Parking

  • Plenty of car parking is available on site.


Baily House Care Home Reviews (70)

Total of 70, showing 21-40
9.7

Baily House Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years. Over all time Baily House Care Home has 70 reviews.

Overall Experience

  • 62
  • 5
  • 0
  • 1
  • 2

Date Published

70
3
11
15
55

Review from Malcolm S (Husband of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in there for seven months could not have chosen a better home all staff are so committed to their work looking after the residents and their families. The staff are always doing activities and the residents always seem to be smiling. The Facebook page is always up to date transparent
and easy to follow.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your kind review, Malcolm, I will pass on your words to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela G (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Baily House to anyone if it wasn’t for Baily House me and my family wouldn’t have had an extra 6 years with our Mum excellent care and kindness. First Class good care and good carers

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your kind review, Angela, I am pleased to hear that you and your Mum had such a good experience here at Baily house.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service and always updated with closures due to the current climate. However, always offered alternative contact methods. Since my dad has been at Baily House, he is safe and has made friends with all the fantastic staff here. Highly recommend and the reports this home has, speak
for themselves. Absolutely cannot praise this place enough.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for the brilliant review! I am so pleased to hear that you and your Dad have been happy with the staff and services delivered by our home. I will pass on your kind words to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean G (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Baily House in April 2021 after developing Dementia, the care and support he has received in general have been brilliant. The staff go out of their way to look after him and make him feel happy, which is a massive relief to all our family.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave us a review Dean, we really appreciate it and I will pass on your kind words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah M (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has thrived so much whilst being at Baily House. She is now happy and chatty and is always doing fun activities. It gives me complete peace of mind her being with you, which is a great comfort, especially during lockdowns. Thank you.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your kind review, Sarah, we appreciate it and thank you for allowing us the privilege of caring for your lovely Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark T (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baily House Care Home for the entire duration of our mother's stay has been second to none. All the staff have been very caring, helpful and understanding. From very early days it became clear to the family this was exactly where we needed our mum to be. Our first impressions were hopeful but Bailey
House and all the fabulous staff surpassed any expectations and gave so much more than we could have wished for! I will take this opportunity to sincerely thank all the staff on behalf of the family for making the entire experience very pleasurable and rememberable for all the right reasons. Mum was very happy with her extended family who preserved her dignity throughout and she was obviously very loved!

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you Mark for your kind words and also for allowing us the privilege of caring for your wonderful mother. I will pass on your lovely words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Grandson of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went in way before all of this Covid started because I came in with my grandma, so she could pick some paperwork up, all of the staff were very welcoming, and the home is really looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie F (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baily House is an amazing care home. They cared for my dad with respect and a lot of love during his stay here. They have some amazing team members who go over and above for the residents. They have had a difficult year but have met the challenges head-on. The home is clean and well maintained. The
staff plan lots of activities to keep people busy and often entertained. I miss the sing-alongs. They are truly outstanding.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you, Jackie, for your lovely review and for allowing us the privilege of caring for your wonderful Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leanne H (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this place enough. We visited many places before we decided on Baily House Care Home for Dad, they just didn’t feel like the right fit, but as soon as we visited Baily House we felt so welcomed. The home is more like a hotel than a care home and the staff are extremely helpful, nothing
is too much trouble. Dad seems happy here and loves the bar and activities. We feel reassured that Dad is safe, cared for and is happy, which is so important.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your kind review Leanne and for allowing us to care for your lovely Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey P (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Baily House since 2018 and he is very well cared for. I have never seen him so happy. All the staff are amazing. A massive thank you Baily House for all your help keeping our loved ones happy and safe.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to write us such a lovely review Tracey. I will pass on your kind words to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen W (Son of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of November Mum celebrated her 2nd anniversary at Baily House. In that time staff have worked wonders and on behalf of the family; we would like to thank everyone involved. The improvement in both her physical and mental state has been remarkable. Mum’s need to feel safe and secure cannot
be understated and this has been clearly achieved from the day she arrived. This has been a great relief to the family, particularly in the light of what has been a very difficult year. Mum has coped very well without her weekly visits and this is clearly due to the care and attention she continues to receive. Staff are always extremely helpful and friendly particularly with “Skyping” and the new visiting pod works really well. Our thanks to everyone concerned.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your lovely review and allowing us the pleasure to care for your wonderful Mum! I will pass on your kind words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen B (Daughter-in-law of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baily House is an exceptional home. At a time when we needed help the most, they have been truly amazing. My mother in law became very poorly, very quickly at home during the pandemic. She desperately needed help with her care needs and the Baily team helped us with the transition from home to care
home and made the whole process so much easier. My mother in law is happy and in much better health thanks to this wonderful care home.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much, Kathleen, for your lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa E (Daughter-in-law of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baily House is an absolutely outstanding care home. The care, compassion and love we have all been given as a family has been outstanding by each and every one of the staff. My mum-in-law has come on so much since being a resident, she is happy and we know she has had, and continues to receive, the
best quality care. This is very reassuring to our family. We can't thank the staff enough. They always go above and beyond to give love and care to the residents. Nothing is ever too much trouble for any of the staff. They are always on the go making sure each and every resident's needs are met. Over the last 8 months during the pandemic the staff have never failed to keep us informed of our mum, we've not been able to visit much but the staff have given us regular updates by phone and we had a few lovely outdoor garden visits in the summer. In the last two weeks Baily House have provided an indoor seating booth, again the staff were amazing. This was a lovely visit. Well done Team Baily.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your kind review, Lisa. It has been our pleasure to look after your Mother in law.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last years of her life at Baily House and I cannot speak highly enough of the people, the activities, the care, and everything else she received there and which enabled us, her relatives, to relax knowing how well she was looked after. Thank you Baily House. x

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for your kind words Lisa, also can I take the opportunity to thank you for allowing us the privilege of caring for your wonderful Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mick W (Son of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Baily House since June 2019. I have visited her almost every day and I have always found the home to be clean, staff very welcoming and caring and the home very professionally run.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for your kind review. I will pass on your kind words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie S (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just returned to Baily House from hospital after a major operation. She was welcomed back with such love and affection. If anyone can help Mum to recuperate, Team Baily can. The staff team are outstanding and go above and beyond on a regular basis. We can relax now Mum is home with her extended
family. The team have been looking after Mum for over three and a half years and her time here has been filled with lots of love, laughter and oodles of support. Team Baily, you transform the lives of people with dementia every day and I can never thank you enough for all you do for my mum.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your kind words, Melanie, caring for your Mum is such a pleasure and we as a team are so pleased to have her back with us, thank you for your continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina T (Daughter of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved Mum out here in June as we had relocated from another area. We are extremely pleased with all aspects of Mum's care here and I feel mum is being well cared for. This home is by far the best.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to review us, Tina, we are so pleased that you are so happy with all aspects of your mum's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie P (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kitchen staff catered for my Mum's 90th birthday party recently. It was delicious. Nothing was too much trouble. If I ever have an issue about my Mum, no matter how small, it is dealt with compassionately and speedily.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave us such a lovely review Valerie, I have passed your kind comments on to the kitchen staff. We are glad you all enjoyed your Mum's special birthday.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny S (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has Alzheimer's Dementia, has been a resident of Baily House since May of this year when she was unable to cope with living independently in her own home - she was becoming increasingly anxious, distressed and frustrated with her home carers. She has been transformed by the experience
of living in Baily House where she is treated with kindness and respect, and is given the personal care that she needs without losing her dignity; indeed she is always clean and well-dressed (this had become a huge problem when she was living alone). She is extremely sociable and loves to join in with the many varied and engaging activities that the staff provide. Her diet has also improved dramatically - meals are good and well-balanced. The Christian ethos of the care home is a blessing to my mother who joins in with choir and services (the chaplain is lovely). Indeed, I have nothing but praise for the manager and all of her committed and caring staff. My heartfelt thanks.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for your lovely comments Penny, your Mother is wonderful and we love having her here with us! Thank you for taking the time to review us and I will pass on your kind words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay M (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say after fearing having to put my mother in a care home, my opinion has been completely changed by Baily House. My mother is clean and well dressed. She joins in the activities and is happy to be a resident. Her loneliness and stress have disappeared. To know she is well looked after
and safe at this time in her life, especially when her children all live far away, is priceless. The pictures and videos that the home post on Facebook keeps me informed of her daily life and I treasure them. The staff make a care home and I hope they continue their fantastic work. Thank you for doing such a great job. It really does make a difference to so many people’s lives.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for your kind review, Kay, it is wonderful to know that you enjoy our Facebook posts so much! I will be sure to pass on your comments to the staff!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Baily House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Baily House Care Home is calculated as follows: ( (141 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 177 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baily House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Ashley

Ashley Baird

Job Title: Home Manager

I feel that here at Baily House we put emphasis on each resident as an individual, promoting their choices and enabling them to maintain links with the wider community. There is a wide activities programme and all staff work together to encourage people to continue their long-term hobbies and take up new ones.


I believe the only way to achieve the very best care, is to have a well-trained and dedicated staff team, all of whom possess all the core values and beliefs that I and the company feel are essential to be a part of the Baily House Care Home. This is achievable through robust recruitment processes and by providing up-to-date, relevant training programmes. I enjoy working together to provide the most homely and best care experience for your loved ones.


Katie

Katie Cartledge

Job Title: Deputy Manager

As one of the Deputy Managers at Baily House, my role is to ensure that residents and staff are supported at all times.


The management team are available seven days a week to ensure that there is always someone available to help.


Part of my role includes ensuring that all staff are highly trained. I strive to include exciting and innovative training for all staff to ensure that the residents living at Baily House receive exceptional care.


Gaynor

Gaynor Hallam

Job Title: Deputy Manager

Joined: 2014

I have worked at Baily House since we opened. I was part of the team that commissioned the opening of the home.


My responsibilities include supporting the Home Manager with the safe running of the home and ensuring that I am available to residents, staff and families to support them whenever needed.


Helen

Helen Curzon

Job Title: Chaplain

Being Chaplain for Baily House means I play a part in ensuring the lives of our residents are both fulfilling and purposeful, which gives me a huge amount of enjoyment and satisfaction.


As Chaplain I have an opportunity not only to share in a person’s faith or spiritual needs but to support them with their emotional, physical and practical needs and support their families too. My role gives a voice to those who may not otherwise be heard, ensuring equality, dignity, purpose and respect are promoted for everyone in a just and equal manner and without exception.