Baily House Care Home

Botany Avenue, Mansfield NG18 5QN
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9.7 70 Reviews
  • Baily House Care Home, Mansfield
Baily House Care Home is a modern, purpose built home which offers residential, dementia and respite care as well as palliative and end of life care services.

As well as the team of care assistants the home has a team of cooks, cleaners and maintenance staff to ensure the home is run to a continually high standard.

The home, which has WiFi, also provides residents with their own TV, fridge and telephone point in their bedrooms, and there are seven communal lounges providing other spaces to relax and enjoy spending time in.

The home’s gardens are secure and accessible to residents throughout the year, designed with the specific needs of an older person in mind.

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Care Provided by Baily House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ashley Baird (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Baily House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents vistors are welcome at any time that is convenient for the residents.


  • Parking

  • Plenty of car parking is available on site.


Baily House Care Home Reviews (70)

Total of 70, showing 41-60
9.7

Baily House Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years. Over all time Baily House Care Home has 70 reviews.

Overall Experience

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Review from Lisa S (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place that always does its very best. All the staff are fabulous and treat all the residents with care, compassion and like their own family. Always trying to find things to keep everyone occupied and put on good events like the fireworks display so families can still enjoy these times together.
The home is always spotless and the resident's rooms are very nice and beautifully decorated. All visitors are made to feel welcome and can join in anything. I can honestly say that I would recommend this place to anyone.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to review Baily House, Lisa, it is very much appreciated! The staff will be delighted by your kind words.


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Review from H F (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I looked at several different care homes for respite for my father, with mum finding it hard to manage on her own. As soon as we walked into Baily House it looked like a 5-star hotel but it felt just like a family home, to the lovely manager who offered so much comfort and support and
the wonderful staff that gave such loving and expert care I would like to say a big thank you.
We were able to relax knowing that Dad was being cared for by such lovely people. He enjoyed so many activities and made many new friends. We would recommend this home to anybody that needs a loved one to be cared for.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to review Baily House, I am pleased that your Dad enjoyed his stay with us and we look forward to seeing him again in the future. I will pass on your kind comments to the staff.


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Review from Gail C (Daughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is what a wonderful care home my mum is in. She is so happy now and the family know she is safe and never on her own.
The staff have been wonderful helping the family and welcoming them into the home.
Not only do they look after our loved ones, but they take care of the family too.
I can not praise the staff enough for all they do for my mum.
Thank you, everyone, so much for the love and care you all give to my mum.
I would certainly recommend this home to anyone. They do so much for all the residents. Thank you from the bottom of my heart.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your kind words Gail, I will be sure to pass them on to the staff. It is a pleasure to have your mum here at Baily House.


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Review from Deborah F (Granddaughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were friendly and professional and went over and above the call of duty to care for my grandfather.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your lovely review Deborah, we all remember your grandfather with such fond memories, such a wonderful man.


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Review from Samantha H (Private Carer of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough. One of my service users from the community had to come into care. Bailey House was found, and boy, did they do us proud. The food was lovely, always activities to keep our loving lady busy. Care could be given outdoors, indoors, they have their own prayer room, have
lots of regular singers and different entertainment. Visiting isn’t restricted which we found lovely. If medical assistance was needed it was gotten immediately. Anything that was requested was given 24 hours a day. The love and dedication staff gave her was phenomenal. They deserved to receive care home of the year. Staff are all hard working and so approachable. 5* in my opinion well-done team Bailey House. In my opinion as a carer of 20 years, this is the only place to put a loved one.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Hi Samantha, Thank you so much for your lovely review, it is always great to see the hard work and dedication of our staff noticed and praised.


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Review from Kay N (Daughter of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home ever. Caring, friendly staff who treat residents and visitors with courtesy and dignity. I couldn’t wish for my mum to be looked after any better.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to review us Kay, I will be sure to pass on your kind words to the staff, it is a pleasure to care for your mum.


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Review from Sue P (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was upset when mum was first admitted to Hailey House, not quite sure she would settle but any fears I had soon disappeared. Her room, staff, care, food, cleanliness are all top class.

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Review from S C (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely satisfied with the care and support provided for my mother since she went to live at Bailey House. She has nothing but praise for the staff, and everything we have seen confirms our view that Mum's quality of life has significantly improved. We have been impressed by the cheerful
and friendly environment and have found staff to be unfailingly helpful. Friends and relatives have also made positive comments about Bailey House when they have visited.

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Review from Gary C (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an extremely friendly care home which is run on a family basis. Residents are treated with respect and get the care they need. When my mum needs medical care they attend to her promptly.

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Review from S V (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was the first resident at this care home. She has been looked after really well especially when she has her chest infections. The staff always inform me if she is not well. You are always greeted with a smile and nothing is too much trouble. The activities co-ordinator always makes sure there
is something for everyone's taste. I class all the staff as my mum's extended family as they care for her as I would.

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Review from Michael O (Son of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the time Mum has been in the home, although it has only been for a month, she has received the very best of love and care from all of the staff, and because of this, I'm sure her general wellbeing has improved immensely.

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Review from Susan K (Niece of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was really difficult to put Auntie in a care home because she has really been independent but eventually we had no choice, she didn't accept it very well at first, but after a year, she still has days when she isn't happy but the staff are really good and try really hard with all the residents. I
do not feel we could have found anywhere better for her.

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Review from Linda W (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful, facilities excellent.

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Review from H B (Nephew of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of admiration and appreciation of the care and effort the staff make to ensure the safety and comfort of the residents and create a loving, happy atmosphere under very trying circumstances at times.

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Review from Hazel H (Wife of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled down very well in this care home. The staff are all very caring and look after them very well. They arrange lots of entertainment to keep them occupied; singers, dancers etc come in quite regularly.
They check their health and arrange visits by doctors or nurses when needed.
We have been most impressed by everything and would recommend this home to anyone.

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Review from Jean C (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time up to now at Bailey House has been very good each day here. Such a lovely place to be and stay with lovely garden's that are well looked after. Hope my time lasts for a long time to come. Thanks to all the people who help it on its way.

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Review from Stephen B (Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a dramatic change in the way of activities, shows, entertainment, singers and dances are part of a package that is ongoing, with dates of such in a way in the future.
Bailey House is certainly a place to be. All staff are jolly and happy and will do anything for individual people.

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Review from N K (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is kept very clean. Furniture is immaculate, and the bedrooms are lovely. My parents are looked after very well. If they are in need of medical intervention, this is done promptly. Staff are very friendly to my parents and helpful. Very good entertainment is put on for residents.

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Review from M J (Wife of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, pleasant staff. Looked after my husband when he had been so poorly. Very caring and always make him feel important.

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Review from Heather H (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, bright care home with lovely staff who do their best to make the residents feel at home.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Baily House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Baily House Care Home is calculated as follows: ( (141 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 177 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baily House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (10)

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Meet the Team (4)

Ashley

Ashley Baird

Job Title: Home Manager

I feel that here at Baily House we put emphasis on each resident as an individual, promoting their choices and enabling them to maintain links with the wider community. There is a wide activities programme and all staff work together to encourage people to continue their long-term hobbies and take up new ones.


I believe the only way to achieve the very best care, is to have a well-trained and dedicated staff team, all of whom possess all the core values and beliefs that I and the company feel are essential to be a part of the Baily House Care Home. This is achievable through robust recruitment processes and by providing up-to-date, relevant training programmes. I enjoy working together to provide the most homely and best care experience for your loved ones.


Katie

Katie Cartledge

Job Title: Deputy Manager

As one of the Deputy Managers at Baily House, my role is to ensure that residents and staff are supported at all times.


The management team are available seven days a week to ensure that there is always someone available to help.


Part of my role includes ensuring that all staff are highly trained. I strive to include exciting and innovative training for all staff to ensure that the residents living at Baily House receive exceptional care.


Gaynor

Gaynor Hallam

Job Title: Deputy Manager

Joined: 2014

I have worked at Baily House since we opened. I was part of the team that commissioned the opening of the home.


My responsibilities include supporting the Home Manager with the safe running of the home and ensuring that I am available to residents, staff and families to support them whenever needed.


Helen

Helen Curzon

Job Title: Chaplain

Being Chaplain for Baily House means I play a part in ensuring the lives of our residents are both fulfilling and purposeful, which gives me a huge amount of enjoyment and satisfaction.


As Chaplain I have an opportunity not only to share in a person’s faith or spiritual needs but to support them with their emotional, physical and practical needs and support their families too. My role gives a voice to those who may not otherwise be heard, ensuring equality, dignity, purpose and respect are promoted for everyone in a just and equal manner and without exception.